The Windmill Care Home

Main Road, Rollesby, Great Yarmouth NR29 5ER
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9.6 16 Reviews
  • The Windmill Care Home, Great Yarmouth
Windmill Care Home in Great Yarmouth specialises in caring for older people, offering a secure and caring environment whilst respecting residents' privacy.

Their bedrooms are all fitted with nurse call systems, TV, telephone point and washing facilities.

The bright and welcoming lounge is a communal area where residents can relax and watch television, listen to music or simply sit quietly.

The bathrooms are fitted with a hoist and there is a lift to all the floors in the home. There is a garden with outdoor seating and residents are encouraged to help with the gardening.

Care home chefs offer a varied menu of home-cooked food and all special diets are catered for.

There is a host of entertainment and activities on offer both within the care home and externally with trips.

Friends and relatives are welcome to visit on any day of the week.

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Care Provided by The Windmill Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 35 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Windmill Care Home Ltd
  • Person in charge
  • Shelley Bridges (Manager)
  • Admission Criteria
    • We accept Social Services, NHS and Private clients
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for The Windmill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,100
    • Self-Funded Residential Dementia Care £950 – £1,300
    • RESPITE Self-Funded Residential Care £900 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,300

  • All our fees depend on residents care needs
  • (these prices are only a guideline, please contact The Windmill Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits are arranged at any time as agreed with the residents to ensure it fits in with their preferences.


  • Parking

  • The home have onsite parking as well three disabled spaces.


The Windmill Care Home Reviews (16)

9.6

The Windmill Care Home has a Review Score of 9.6 (9.631) out of 10, based on 9 reviews in the last 2 years. Over all time The Windmill Care Home has 16 reviews.

Overall Experience

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Date Published

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Review from C A (Next of Kin) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home. This home is run so well by all involved, extremely welcoming for everyone. Could not fault this home. Highly recommend. Clean and safe for the residents, the staff are really nice too, and the management team are second to none.

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Review from Mark N (Nephew of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are polite and helpful, aware of the dignity and diagnosis of residents. From what I've seen the food and refreshments look nice. The team were very welcoming when my aunt arrived and reassuring, answered all questions. I am very satisfied with my aunt's placement and she has put weight
on and for most of the time is happy but her dementia confuses her.
I would like to take this opportunity to thank all the staff at the Windmill Care Home.

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Review from E L (Daughter of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are understanding and kind very friendly. All staff are very understanding and compassionate with the residents. The home is always clean and tidy. The food is outstanding, fresh and well-prepared and a good variety of choices. Staff always keep up update with events and keep you informed
about the care or any changes of your relative. My relative has been in the windmill for 2 years I have never been disappointed with the care and compassion of all staff over the 2 years.

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Review from K H (Son-in-law of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this care home at all. From my first visit to assess its suitability I have found the staff to be extremely helpful, friendly and caring, making my Father-in-Law welcome instantly on his arrival. Since then they have been amazing, and my father-in-law's health has improved. Nothing is
too much trouble, and the home is kept beautifully clean. The food is top quality too and they keep us up to date with any issues as soon as they happen. Given the mixed nature of residents' conditions, they do very well to put people of similar type together and have activities and entertainment regularly to stimulate the residents. I don't think it could be any better.

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Review from Roger E (Brother-in-law of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found my experiences of visiting Windmill Care Home to be made inviting by all members of staff. The person I visit is always very complimentary about the way he is treated and the way the home is run. With special reference to the food.

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Review from Ian C (Son of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There always seems to be plenty of staff available to care for the residents. They are all very kind and caring. The management team also appear to be on the ball. It is evident they know what is going on at any given time. They too are so friendly and approachable. There is a beautiful garden and
the interior is nicely decorated. Perhaps the only downside is the layout, being one way through and back. It would be nice if there was a continuous walk around and back to where you started as some residents may wish to wander.

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Review from Baynard S (Son of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, a warm and friendly atmosphere. Good care of residents. Always feel welcome when visiting. We believe that our mother is well cared for. She appears contented and settled. We are more than happy with the care she receives from the team.

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Review from Clarinda M (Wife of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has now been in your home for ten weeks. I cannot fault anything of the care that you have given him; very considerate and, most of all, kind in the total care you have given him. All the carers are extremely helpful and very thoughtful. It's a very homely care home and I would recommend
it to anyone.

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Review from Steve M (Son of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the team have all been exceptional in the care of my Father. Both literally with his every day (and night) needs and with the broader needs of his care requirements. I can not speak highly enough of the professionalism of all team members and their considerate personal attention they
pay to all their residents. Nothing is too much trouble for them at any time. They are outstanding and should be commended for their total dedication to residents care - well done all.

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Review from M M (Son of Resident) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident from February 2021 until February 2023. She was made to feel it was her home and was well cared for and very happy for the entirety of her residency. She recently passed away at the age of ninety-seven and I was very happy knowing that her last years were comfortable and in
a caring environment.

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Review from Samantha S (Niece of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle arrived at this care home in September from the hospital. When he left the hospital, he could not speak well, refused to eat and was bed bound. So far, in the short while he has been there, he is eating and drinking, walking with the carer's help and trying to do it on his own, so no longer
bedbound. His speech has improved massively and can have a conversation with you. I have no doubt that with the amazing care he is getting, he will continue to improve.
I cannot recommend it enough. I have been informed of his progress every step of the way and if he has had any issues. All staff make you welcome, and you can see how much they care about every single resident. My uncle has dementia and will be here for the rest of his days. I have no doubt he will be looked after and happy here. If you have a family member and you want them to have the best care, I can guarantee this is the place for them. They are all amazing.

Reply from Shelley Bridges, Manager at The Windmill Care Home

I am so pleased that you are happy with the care being provided to your Uncle. We will continue to monitor and encourage him to promote independence. We really appreciate your very kind review.


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Review from Christine B (Daughter of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Windmill Care Home is a home-from-home where the residents receive care, compassion, understanding and sometimes pampering, with the opportunity of taking part in activities on a daily basis. My mum was placed in the care home after being in hospital for six weeks and by then, had lost strength,
mobility and her love of food. Initially, she was unable to even get out of bed. Since being in the Windmill she has been helped and encouraged to regain all three of these in a loving way by the carers and management team. Mum has made good friends with fellow residents, carers and management, such a joy to hear her laughing and singing again. Everyone at the Windmill is amazing and gives their best. I highly recommend giving The Windmill a look if you are in the difficult position of needing a home for your loved one to be cared for in.

Reply from Shelley Bridges, Manager at The Windmill Care Home

Thank you for your review. I am so glad you have been made to feel so welcome. We are beyond proud of the effort we put into encouraging Mum to mobilise again, especially being able to reach the final goal enough for her to return home. Thank you for your support throughout the process too.


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Review from D P (Son of Resident) published on 4 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had the very best of her last days at this home. To her, everyone was an angel. My sister and I could not have wished for more dedicated staff and management. Always grateful for your kind words and understanding.

Reply from Shelley Bridges, Manager at The Windmill Care Home

Thank you very much for your kind words. I am so pleased to see that you were happy with the service provided.


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Review from Anne P (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at the Windmill Care home for seventeen months. Of those seventeen months, poor Mum was put on end-of-life care for the last year. She passed away 3 weeks ago. During her stay at the Windmill, she was looked after by the wonderful, caring staff. They all, in my mind, went above and
beyond to make sure Mum was comfortable in every way they could. My sister and I found the home, staff and management all very friendly, approachable and informative about my mum's situation. They treated her with much dignity right up until her final hours. I cannot fault The Windmill Care Home and thank them for looking after Mum so well.

Reply from Shelley Bridges, Manager at The Windmill Care Home

Hello, thank you so much for your lovely review. It was such a pleasure having your Mum under our care. It is great to hear that you found all staff and management friendly, approachable and informative. Thanks again for your kind words. Shelley.


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Review from M A (Daughter of Resident) published on 29 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a Windmill Care Home resident for about 18 months, initially being discharged there from hospital and then choosing to make it her permanent home. She was made welcome from the very start and is very happy to be there. She is well cared for by the staff and she very much enjoys the
home-cooked food. She enjoys participating in activities, particularly Bingo and balloon volleyball. She is happy to spend time in the lounge but also likes being able to watch TV in her own room in the evenings. I am kept abreast by both staff and management of how my mother is doing. If there are any concerns about her health, I am alerted and the local GP is contacted timeously. I phone daily and chat to either staff or management before talking to my mother. Whenever I visit I am also made very welcome. I have been very impressed by the Windmill staff and management team and am happy that this is where my mother now calls home.

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Review from Paul R (Son of Resident) published on 3 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father became a resident at The Windmill last August, and my mother followed him about 2 weeks later. My father was terminally ill, and my mother had suffered a severe stroke in July. Both were treated with utmost dignity at all times and up to his death, my father was treated with respect and care.
My father died suddenly in September, and I couldn’t have wished for a more compassionate group of staff during this period, not only for my mother but also for myself. I would not hesitate to place a loved one in their care.

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Current Review Score: 9.6 (9.631)

Overview of Review Score

The Review Score of 9.6 (9.631) out of 10 for The Windmill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.731 for The Windmill Care Home is calculated as follows: ( (81 Excellents x 5) + (18 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 104 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for The Windmill Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Shelley Bridges

Job Title: Manager

Joined: 2020

I joined the service in June 2020. My initial goal was to improve the CQC rating resulting in improvements being made within the home which I achieved and will continue to achieve going forward to ensure our residents get the best from the home.


I have several qualifications in health and social care for adults and children including NVQ levels 2 and 3 and a diploma level 5. I began working in the care sector when I was aged just 17 years old and have tried each job role throughout my progression.


I believe in supporting people to reach their goals whether they are residents or staff members and I am happy to support them to do this. To me, being approachable is the most important thing for all to be able to approach me as and when they wish/need to.


Frequently Asked Questions about The Windmill Care Home

What types of Care is The Windmill Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Windmill Care Home provide?

Palliative Care, Day Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does The Windmill Care Home have?

There are 35 Single Rooms.

What are the Facilities & Services at The Windmill Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Windmill Care Home to the centre of Great Yarmouth?

7.0 mile(s) as the crow flies, distance by road may be significantly further.