Woodlands

Grimston Road, South Wootton, King's Lynn PE30 3HU
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9.4 26 Reviews
  • Woodlands, King's Lynn
Woodlands is a forty capacity accommodation from Norse Care, well-respected in the care sector for high quality provision based upon supporting dignity for the individual.

While being ideal for older people, Woodlands is also fully-equipped to welcome adults with dementia, thanks to carers who are skilled and trained in specialist provision.

A homely environment is enhanced by a stimulating programme of activities, with staff friendly to visiting loved ones and valuing their own contribution towards residents' lives.

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Care Provided by Woodlands

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Serena Bareford (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Woodlands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,039 – £1,082
    • Self-Funded Residential Dementia Care £1,039 – £1,082
    • RESPITE Self-Funded Residential Care £1,039 – £1,082
    • RESPITE Self-Funded Residential Dementia Care £1,039 – £1,082

  • Any external services will warrant additional charges
  • (these prices are only a guideline, please contact Woodlands to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Television point in own room

Woodlands Reviews (26)

Total of 26, showing 1-20
9.4

Woodlands has a Review Score of 9.4 (9.420) out of 10, based on 12 reviews in the last 2 years. Over all time Woodlands has 26 reviews.

Overall Experience

  • 18
  • 7
  • 0
  • 1
  • 0

Date Published

26
10
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14

Review from B B (Friend of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend who is 97 year old became very ill with chest infection, paramedics were called, and when I received a phone call the paramedics wanted to take my friend to hospital, I refused their request and stated I wish for a doctor to be called. I could not wish for a better response from the home,
as within a very short time this had happened, medication was administered through intravenous drip and oxygen to help him breathe set up 100% quicker than hospital. The staff and care he received were above and beyond.

Reply from Serena Bareford, Manager at Woodlands

We appreciate your positive feedback. I will pass this on to the team.


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Review from J C (Wife of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Although my husband's experience and opinions are positive, I find communication (both between myself and management, and management and staff) frustratingly inadequate. I feel I have to chase up on everything. Messages don't get through. Also, hygiene (personal) is not great, showers a rarity and I
find myself responsible for making sure my husband is presentable and more importantly, fragrant.

Reply from Serena Bareford, Manager at Woodlands

Thank you for your feedback. We are sincerely sorry that you feel this way. We are learning everyday and we take all positive and negative feedback on board. We thrive to do better.


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Review from Annette L (Daughter of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the management and staff at Woodlands, saying 'Thank You' will never be enough for the care love, kindness and respect they showed our mother and us at the end of her life.
We are forever in there debt.
Thank you all.

Reply from Serena Bareford, Manager at Woodlands

It was an absolute pleasure and honour caring for your mum. She was a big character and we all miss her.


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Review from Sandra C (Daughter of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum has been in the care of Woodlands for the last seven years. During this time the staff have been brilliant, always showing love and amazing care towards Mum. Over the years her health deteriorated and she totally lost her sight but we always knew she was safe and well looked after. This weekend
Mum was given end-of-life care. All the staff were amazing, so caring and professional, not only looking after her, giving her dignity in her last hours but also giving my brother and I the love and support we needed. We can not thank you all enough- you were all amazing!

Reply from Serena Bareford, Manager at Woodlands

Thank you Sandra for such lovely feedback. It has been an absolute honour to care for your mum, and we will all miss her.


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Review from S A (Respite Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the general service is quite good. Carers fulfil the requests of the user but there are some issues which after discussions are resolved. Staff are pleasant, smartly attired, willing to assist and give the user dignity and respect.

Reply from Serena Bareford, Manager at Woodlands

Thank you for your feedback. It is much appreciated. We are always working to improve the service that we deliver.


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Review from Juliet K (Daughter of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the Woodlands manager and staff very approachable. I have found due to my mother's dementia I have had difficulties at times but I have been able to talk to the Manager and Staff about my worries and plan what to do going forward to resolve the problem. My mother is very happy here and would
I believe not wish to live anywhere else. I find my mother is respected and cared for by all at Woodlands. Prior to my mother moving to Woodlands she had been a very independent woman and I feel Woodlands staff make her still feel she had control over her decisions and life.

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Review from Michael C (Son of Resident) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am confident my mother is well cared for by the staff of Woodlands. They appear to actually care for my mother as a person and she is treated with respect, kindness, and dignity. Her room is clean and tidy and Mother herself is always washed and well-dressed despite being bedridden.
Communication
with myself is always good.

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Review from Mark B (Son-in-law of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Woodlands for around 3 months having had a number of falls and mobility issues. We have been very impressed with the standard of care she is receiving. Management always have time to discuss any issues and her general well-being. Staff always attentive and professional
and go out of their way to make her comfortable. Her room is always clean. If she needs anything or there are any concerns we know we will always get a call which is reassuring. Although my mother-in-law is mostly in bed the home has plenty of facilities and activities if she were more mobile and there always seems to be a good spirit amongst staff and residents.

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Review from Kim N (Friend of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend moved into Woodlands earlier this year and I have nothing but praise for the team of staff there. Before moving in, communication with home was excellent and the team went out of their way to ensure the move was made as easy as possible for my friend. She has settled into the home well and
the care she receives is excellent - she has a deteriorating condition and the team seem to notice changes promptly and address them. When I visit the home, the staff are all friendly and approachable, and I really appreciate that they assist my friend to go out on the bus too!

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Review from P J (Next of Kin) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My next of kin spent the last eight months at Woodlands. During that time, now on her third stay in hospital, she has suffered several serious health setbacks. Nevertheless, Woodlands management and staff went the extra mile trying to make her comfortable. I am grateful to them all for their cheerfulness
and professionalism in handling, by her own admission, a difficult person. She is now making good progress as she moves to a home that can better meet her current needs. Thank you all at Woodlands. Keep up the good work!

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Review from Della W (Daughter of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at Woodlands and all the staff from managers, team leaders, care assistants and domestics go out of their way, to make sure she is clean and always encourage her to eat and drink. They ring us up if they have any concerns with Mum. I feel the dementia unit treats everyone as
part of the family.

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Review from T S (Husband of Resident) published on 26 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My first contact with Woodlands was the day my wife was moved there. The management team were ultra helpful and the staff kind and cheerful and soon put us both at ease. The atmosphere is homely and cosy and the activities are varied and the catering is of a high standard. I visit my wife regularly
and soon became a member of the family. I am totally content that my wife will be treated with both care and dignity and would recommend Woodlands to anybody.

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Review from J M (Wife of Resident) published on 30 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Woodlands has been my husband's home for the past 2 and a half years, he has had the best care I could wish for him.

Reply from Caroline Beale, Customer relationship manager at Woodlands

Thank you for your review. We are so pleased that you are happy with the care that your husband receives.


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Review from Lesley F (Daughter of Resident) published on 30 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would just like to say a big thank you to the staff at Woodlands, what a brilliant service. They were all so lovely to my mum, her care was outstanding as was mine when mum was at the end of her life and I was staying with her in her room. When they found out I was diabetic they kept offering me sandwiches
and coffee. Absolutely first class!

Reply from Caroline Beale, Customer relationship manager at Woodlands

Thank you so much for such a lovely review. It means a lot to us.


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Review from Vivien B (Respite Resident) published on 21 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Woodlands for the last four weeks. I have found the service I have received from the carers, catering and management excellent. All the staff have been friendly and helpful. The only one issues I have is the lack of staff between the hours of 1 am and 4 am. I appreciate they have to have
their breaks, but feel those of us who have to be hoisted should not have to wait for staff to finish breaks before we have help. I recommend you need four members of staff at night. After all, it is supposed to be a 24-hour service we are paying for.

Reply from Caroline Beale, Customer relationship manager at Woodlands

Thank you for taking the time to send in a review and your positive feedback regards management and the team. All feedback is appreciated, and we will be reviewing your comments.


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Review from Lesley H (Daughter of Resident) published on 17 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At Woodlands my dear mother has been so cared for, all the management and carers take time to look after her and always keep our family informed of concerns that need to be discussed. Through the two years, my mother has lived at Woodlands, we knew she was safe, warm and well-fed.

Reply from Caroline Beale, Customer relationship manager at Woodlands

Thank you so much for your kind words, it is much appreciated by all of the Woodlands Team.


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Review from Janice A (Relative of Resident) published on 15 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and the staff are brilliant. Our mother enjoyed it so much. It was like a home from home because she had freedom. She kept the staff on their toes. We have always been made to feel very welcome when visiting. We felt like part of the family at Woodlands.

Reply from Caroline Beale, Customer relationship manager at Woodlands

Thank you for your kind words; they are much appreciated by all the Woodlands Team.


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Review from Paula L (Daughter of Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family have been so pleased with the overall care Woodlands have given to our mum over the last 2+ years. Nothing is too much trouble for the staff; keeps us informed if Mum needs anything, medical, etc. I would recommend this care home. Staff are amazing, so caring, professional, happy, always a
smile. They keep my mum so beautifully dressed, clean, hair always lovely, as my mum has always kept herself over the years herself. Perfect home from home - 10/10.

Reply from Caroline Beale, Customer relationship manager at Woodlands

On behalf of myself and the Woodlands team, thank you so much for such positive feedback.


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Review from Suzanne N (Daughter of Resident) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since July 2020, when a sudden deterioration in her health necessitated the need for long term care. We didn’t choose Woodlands, it was the only place available at the time, and was initially temporary. But she wanted to stay, and as a lady who has always said she would
never go into residential care, this really says a lot!
Visiting during the pandemic has been carefully managed, with excellent results. The building is in places tired but this doesn’t matter as the overall feeling is one of a warm, happy, clean, caring environment that is actually a “home”. Medical needs are dealt with very effectively and quickly, the food is good and Mum seems to have a good relationship with her carers. They ring me if there are any problems, and don’t mind me ringing them with any concerns.
This was a life-changing move for all of us to deal with, and we have had a few teething problems, but overall we are confident our mum is well cared for at Woodlands.

Reply from Caroline Beale, Customer relationship manager at Woodlands

Thank you from the team at Woodlands. This means a lot to us.


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Review from Robert M (Husband of Resident) published on 9 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Woodlands to be a very caring facility. The staff are kind and considerate. I am very happy that my wife is a resident there, and apart from the Covid lockdown, I am allowed to visit her regularly in her room.

Reply from Caroline Beale, Customer relationship manager at Woodlands

Thank you for your kind words, as always, please do let us know if there are any areas that we need to improve on.


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Current Review Score: 9.4 (9.420)

Overview of Review Score

The Review Score of 9.4 (9.420) out of 10 for Woodlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.420 for Woodlands is calculated as follows: ( (85 Excellents x 5) + (32 Goods x 4) + (15 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 138 Ratings = 4.42

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Serena

Serena Bareford

Job Title: Registered Manager

Joined: 2018

I have worked within the care sector for 25 years, working with NorseCare for 18 years. I have had many roles, starting out as a care assistant, and was a Deputy Manager for four years before taking on the Management role, moving to Woodlands in March 2018.


I am very passionate about the delivery of high quality care of the residents. It is a privilege to work alongside those that live at Woodlands, and the dedicated staff team who work here.


Frequently Asked Questions about Woodlands

What types of Care is Woodlands registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woodlands provide?

Day Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Woodlands have?

There are 41 Single Rooms.

What are the Facilities & Services at Woodlands?

Lift, Gardens & Television point in own room are some of the Facilities & Services.

How far is Woodlands to the centre of King's Lynn?

2.2 mile(s) as the crow flies, distance by road may be significantly further.