Woodlands

Grimston Road, South Wootton, King's Lynn PE30 3HU
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9.4 26 Reviews
  • Woodlands, King's Lynn
Woodlands is a forty capacity accommodation from Norse Care, well-respected in the care sector for high quality provision based upon supporting dignity for the individual.

While being ideal for older people, Woodlands is also fully-equipped to welcome adults with dementia, thanks to carers who are skilled and trained in specialist provision.

A homely environment is enhanced by a stimulating programme of activities, with staff friendly to visiting loved ones and valuing their own contribution towards residents' lives.

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Care Provided by Woodlands

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Serena Bareford (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Woodlands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,039 – £1,082
    • Self-Funded Residential Dementia Care £1,039 – £1,082
    • RESPITE Self-Funded Residential Care £1,039 – £1,082
    • RESPITE Self-Funded Residential Dementia Care £1,039 – £1,082

  • Any external services will warrant additional charges
  • (these prices are only a guideline, please contact Woodlands to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Television point in own room

Woodlands Reviews (26)

Total of 26, showing 21-26
9.4

Woodlands has a Review Score of 9.4 (9.420) out of 10, based on 12 reviews in the last 2 years. Over all time Woodlands has 26 reviews.

Overall Experience

  • 18
  • 7
  • 0
  • 1
  • 0

Date Published

26
10
12
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14

Review from D H (Son of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the care of Woodlands for about four years. This review has been based on my experiences during the Covid situation. Obviously, access for visits has been significantly affected but the care home has always managed to cater for my requirements when visits have been allowed. It
is my impression that the staff are considerate and obliging especially during non-routine circumstances concerning my mother's needs. There is only one area that could be improved upon and that is for access at weekends when ringing the doorbell does not always get acknowledged and you have to wait for some significant time or until a non-staff member lets you in; not the best for security. I expect staff levels at weekends may be an influence. Overall, I am happy with the care provided especially as my mother can be challenging at times.

Reply from Caroline Beale, Customer Relationship Manager at Woodlands

Thank you for taking the time to write a review. Weekends are more challenging. More so because the management team, which includes our wonderful BA, aren’t in. This will be shared with the team so that we can look at what immediate changes can be implemented to reduce the waiting time. We’re learning every day and want the best for all.


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Review from M L (Sister of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a pleasure to go and see my brother as he was so happy in his new home, and had nothing but praise for the staff.

Reply from Richard Smith, Marketing Manager at Woodlands

Thank you for your kind words about how well your brother has settled at Woodlands.


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Review from B H (Respite Resident) assisted by family/friend published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looked after, no complaints. Everyone was friendly and made me feel at home.

Reply from Richard Smith, Marketing Manager at Woodlands

Thank you for your kind review of your recent stay at Woodlands.


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Review from Carole W (Daughter of Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Woodlands for over a year and I and my brother are very impressed with how he is looked after, nothing seems too much trouble for the staff. I went last week to a residents meeting as I hadn't been to one before and it was lovely to see how happy the residents were. The manager
and her team only think of the residents as it should be. Very happy.

Reply from Richard Smith, Marketing Manager at Woodlands

Thank you for your kind review of the care and support your father is receiving at Woodlands. We are also very pleased that you were able to attend the residents' meeting.


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Review from V L (Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my stay I found Woodlands to be clean and pleasingly decorated with no nasty smells, as is the case of other homes. But the jewel in this crown is the staff, who are so kind and caring and more than willing to help no matter night or day. The food had a good choice and on the whole was well cooked
and presented. The rooms were cheerful and the bed comfortable. All set in such beautiful gardens. I would happily recommend anyone to stay here and would return again if it became necessary very willingly.

Reply from Richard Smith, Marketing Manager at Woodlands

Thank you for your kind thoughts about the care and support you received at Woodlands.


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Review from Leslie B (Husband of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a very friendly place, it could not be better and I like to be there if ever needed.
All the staff are wonderful and treated my dear wife with love and dignity.

Reply from Richard Smith, Marketing Manager at Woodlands

Thank you for your kind comments about the care your wife received at Woodlands.


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Current Review Score: 9.4 (9.420)

Overview of Review Score

The Review Score of 9.4 (9.420) out of 10 for Woodlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.420 for Woodlands is calculated as follows: ( (85 Excellents x 5) + (32 Goods x 4) + (15 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 138 Ratings = 4.42

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Serena

Serena Bareford

Job Title: Registered Manager

Joined: 2018

I have worked within the care sector for 25 years, working with NorseCare for 18 years. I have had many roles, starting out as a care assistant, and was a Deputy Manager for four years before taking on the Management role, moving to Woodlands in March 2018.


I am very passionate about the delivery of high quality care of the residents. It is a privilege to work alongside those that live at Woodlands, and the dedicated staff team who work here.