Wyndham House Care Home

Wyndham House, Manor Road, North Wootton, King's Lynn PE30 3PZ
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9.5 73 Reviews
  • Wyndham House Care Home, King's Lynn
Wyndham House is a beautiful old manor house set in the Norfolk countryside in the small village of North Wootton just outside the ancient market town of Kings Lynn.

Perfectly situated the home is only seven miles from Sandringham and fourteen miles from the popular seaside resort of Hunstanton.

Wyndham House can accommodate up to forty-one residents offering a high standard of quality dementia care. The home offers the flexibility of respite care, short breaks and permanent care.

All bedrooms are fully en suite, some with patio doors leading onto the beautifully landscaped garden areas. There is also every opportunity to personalise bedrooms with own treasured possessions.

There is a varied and exciting social calendar of events and activities throughout the home to stimulate and create a sense of wellbeing and independence.

Always welcome to come and visit the home yourself and meet the dedicated team who strive to make a difference in providing first-class quality care.

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Care Provided by Wyndham House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Michelle Freebairn (Care Home Manager)
  • Admission Criteria
    • Diagnosis of a cognitive impairment
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (44)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Wyndham House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £995 – £1,450
    • Self-Funded Residential Dementia Care £995 – £1,450
    • RESPITE Self-Funded Residential Care £995 – £1,448
    • RESPITE Self-Funded Residential Dementia Care £995 – £1,450

  • Our fees are calculated following a pre assessment of care needs required and the room selected.
  • (these prices are only a guideline, please contact Wyndham House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting times. Wyndham House always encourage families and friends to have lunch with their loved ones.


  • Parking

  • Parking on site.


Wyndham House Care Home Reviews (73)

Total of 73, showing 1-20
9.5

Wyndham House Care Home has a Review Score of 9.5 (9.529) out of 10, based on 16 reviews in the last 2 years. Over all time Wyndham House Care Home has 73 reviews.

Overall Experience

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Review from N F (Friend of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly care home, management and staff are very friendly and lovely nothing is too much trouble for them, always there to listen to you if you want to have a chat, the residents always look happy to be there.

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Review from S B (Daughter of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Wyndham House has exceeded our expectations. Dad has settled in really well. The home has plenty of activities available if the residents want to join in, guests are invited in to talk, sing and even bring small animals in for the residents to interact with. The staff are kind and caring, taking time
to get to know each resident's little ways, nothing is too much trouble.

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Review from G R (Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a home. It is a pleasure.

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Review from L G (Daughter of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had a recent episode in hospital. Management accommodated Dad with an up-and-down bed to reduce further discomfort. All staff were aware of changes in my dad's mobility. Management soon recognised signs of a UTI and promptly had the nurse test for this. Dad is now happily on the mend after
appropriate medication. My dad is now feeling and eating better.

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Review from David C (Son of Resident) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident for nearly 2 years now and while there have been staff and manager changes, has always received quality care. The atmosphere at times early in the year wasn't always as good as it could, but since the current management team have taken over, the atmosphere has improved noticeably.
The team are friendly, caring and always willing to help and the manager is always available for a chat to discuss Dad's care and any queries we have.

Reply from Ellie Whiting, Digital Marketing Executive at Wyndham House Care Home

Thank you for this wonderful 5 star review. We are delighted to hear that your Dad is enjoying living at Wyndham House. I shall pass this review over to the General Manager.


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Review from Ralph B (Son of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Genuine care for Dad. Staff have kept me fully informed of how Dad is and let us know of any health issues or concerns expeditiously.

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Review from Cherie T (Daughter of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with our choice of care home for my mother. We had recently moved to the area and had decided to move her from her care home in Hertfordshire to have her nearer to us. Obviously, this is a challenging and unsettling time for her and they have been brilliant. She has settled in over the last
few months and has said she is very happy at Wyndham House. She wasn't as happy at the last home despite is being very fancy and high-end. This is because the carers and staff at Wyndham House really do care. Every time we visit at as a family or individually the staff always greet us and have time to chat about our mum and how she is. She says they are her friends and she enjoys talking with them. The home has a homely feel to it and isn't too large that the personal touch is lost. Mum has a bird feeder on her window that the gardener keeps topped up for her which is lovely as the garden and feeding the birds was very important to her when she lived independently.

Reply from Ellie Whiting, Digital Marketing Executive at Wyndham House Care Home

Thank you for your lovely review and feedback. We are glad your mother is settled and happy at Wyndham House.


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Review from Jenna N (Granddaughter of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has sadly been placed into care as we no longer could help look after him, since seeing many care homes in the past this was very upsetting to know he was going into care. I visited my grandad this week and I was overwhelmed by how lovely the care home was. The place was very clean and had
lots of maintenance work taking place, The staff were all friendly and the manager was superb. She showed me all around, explained everything and was overall just a very lovely lady. I came away really happy he is in a lovely place.

Reply from Ellie Whiting, Digital Marketing Executive at Wyndham House Care Home

Thank you so much for your lovely review, Jenna! We are so glad that your grandad is settling in well at Wyndham House. We look forward to welcoming you again soon.


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Review from S S (Daughter of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy at Wyndham House, she is very well cared for and sees it as home. All her needs, physical and mental are met. She always appears content and well-dressed. The home management are responsive to any enquiries and keen to address any issues raised.

Reply from Viktor Zak, Operations Director at Wyndham House Care Home

Thank you very much for sharing your experiences with us. It is always a pleasure to hear about the positive difference we made in the lives of our residents.


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Review from R G (Daughter of Resident) published on 4 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

High turnover of staff. The manager never returned emails the whole time my mother was there. When visiting she would choose to ‘not see’ you, actively ignoring. There were no activities for months so no stimulation for residents.
It is a difficult environment. We totally understand that and some
of the staff were great but others didn’t even actively try and connect with residents. It has a nice garden but we never saw residents ever taken out - only their visitors who facilitated this.
The site manager told us they never bothered! The belongings of my mother constantly went missing.
The food was awful, very little healthy food, lots of cheap stodge. No available water in communal areas just sugary squash - for visitors or residents. Cups always seemed dirty. Found staff hiding in resident's rooms instead of helping. Would not recommend. Smells of urine.

Reply from Viktor Zak, Operations Director at Wyndham House Care Home

We are sorry to learn that you have had a negative experience. We strive to deliver outstanding care to all our residents and their families. Following our internal investigation, we identified some shortcomings and we are currently working on improvements. We don't agree with some of your comments as they don't offer true reflection of the services provided. We have got a fully operational mechanism for raising concerns above the care home level, if for whatever reason, offering local feedback is not possible. Unfortunately, this was not utilized and we were alerted to your issues via this review only. We operate a feedback system for visitors, who can rate their visit as follows - Poor, Average, Good, Very Good. During the whole time of your mother's stay at Wyndham House, there were no visits made by her family, rated as Poor, one was rated Average, seven Good and 56 were Very Good. Once again, we are very sorry that you feel the experience did not meet your expectations.


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Review from Christine H (Daughter of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring, friendly place for residents and families.
Always welcome.

Reply from Viktor Zak, Operations Director at Wyndham House Care Home

Thank you for your kind words of appreciation. It is always good to hear them and share with the team.


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Review from C H (Daughter-in-law of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident was moved to a smaller room at the end of January and the staff/management did their utmost to settle him into his new surroundings. The care and support they all provide are fantastic. So pleased we moved him to Wyndham House!

Reply from Viktor Zak, Operations Director at Wyndham House Care Home

Thank you very much for your kind words. We are very happy to learn that we were able to offer the right level of support required.


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Review from S U (Daughter of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wyndham House is like a home away from home. There is a welcoming atmosphere and the staff are always friendly and helpful. My mum has settled in well and is socialising and interacting with the other residents and staff. She did not have the capacity to socialise much due to her condition before moving
to Wyndham. She is less agitated and has improved her mobility incredibly since being assisted at Wyndham. We liked the fact that the care home was not big and impersonal but more like friends living together.

Reply from Garry Gardiner, Commercial Director at Wyndham House Care Home

Thank you for completing a review for us. We are so pleased that your mum has had such a positive experience by living with us at Wyndham House.


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Review from Diana M (Daughter-in-law of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always so caring and treat Mum with dignity. She is always clean and nourished and well looked after. We are so grateful for the care she has had. It reassures us so much to know she is safe and well cared for. We cannot thank all the staff enough. Thank you all so much.

Reply from Garry Gardiner, Commercial Director at Wyndham House Care Home

Thank you for taking the time to complete a review for us. We will ensure that your lovely comments are communicated back to the great team at Wyndham House.


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Review from Suzanne C (Daughter of Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming staff who have really gone above and beyond to help dad settle in and put our minds at rest knowing he is truly cared for and well looked after. He's loving the homecooked food as he's got a good appetite!

Reply from Garry Gardiner, Commercial Director at Wyndham House Care Home

Thank you so much for taking the time to complete a review for us. We are so pleased that your Dad is enjoying living with us.


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Review from Owen C (Grandson of Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care for nan has always been excellent since moving into Wyndham House. Staff have always been supportive and settled nan into her new home. Staff are always welcoming towards me when visiting. Nan has settled well since moving in, this is all thanks to the care and support shown by the staff.

Reply from Garry Gardiner, Commercial Director at Wyndham House Care Home

Thank you so much for your lovely kind words. We will pass your feedback on to our great team at Wyndham House.


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Review from E C (Daughter of Resident) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff at the care home provide a calm, friendly environment for the residents. This makes my mother feel happy and relaxed during a confusing stage in her condition. She is very at home here because of the love and care she gets - Thank you.

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Review from Mike A (Son of Resident) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for nearly two years and is well cared for and happy. The staff are helpful and pleasant to deal with and we can easily sort out any items that may need reviewing. The rooms are regularly cleaned and Mum's clothes are always clean. Hard to fault really. I have been in much worse homes
and this one is well thought of!

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Review from Mervyn W (Son of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints with the home and enjoyed the residents' meeting.

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Review from J A (Stepdaughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather has been a resident at Wyndham House for almost three years, since my Mum passed away. The management and staff are exemplary. The care, support, understanding and kindness given to my stepfather gives me peace of mind that he is in a safe, happy and caring place. Thank you all.

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Current Review Score: 9.5 (9.529)

Overview of Review Score

The Review Score of 9.5 (9.529) out of 10 for Wyndham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.529 for Wyndham House Care Home is calculated as follows: ( (131 Excellents x 5) + (43 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) + (5 Very Poors x 1) ) ÷ 189 Ratings = 4.529

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wyndham House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

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Michelle Freebairn

Job Title: General Manager

Joined: 2024

Michelle has been in Social Care Management for over 20 years. A huge highlight of Michelle's career is watching her team progress and adapt to the needs of their residents.


Frequently Asked Questions about Wyndham House Care Home

What types of Care is Wyndham House Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wyndham House Care Home provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Wyndham House Care Home have?

There are 44 Single Rooms.

What are the Facilities & Services at Wyndham House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Wyndham House Care Home to the centre of King's Lynn?

3.0 mile(s) as the crow flies, distance by road may be significantly further.