Wyndham House Care Home

Wyndham House, Manor Road, North Wootton, King's Lynn PE30 3PZ
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9.5 73 Reviews
  • Wyndham House Care Home, King's Lynn
Wyndham House is a beautiful old manor house set in the Norfolk countryside in the small village of North Wootton just outside the ancient market town of Kings Lynn.

Perfectly situated the home is only seven miles from Sandringham and fourteen miles from the popular seaside resort of Hunstanton.

Wyndham House can accommodate up to forty-one residents offering a high standard of quality dementia care. The home offers the flexibility of respite care, short breaks and permanent care.

All bedrooms are fully en suite, some with patio doors leading onto the beautifully landscaped garden areas. There is also every opportunity to personalise bedrooms with own treasured possessions.

There is a varied and exciting social calendar of events and activities throughout the home to stimulate and create a sense of wellbeing and independence.

Always welcome to come and visit the home yourself and meet the dedicated team who strive to make a difference in providing first-class quality care.

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Care Provided by Wyndham House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Michelle Freebairn (Care Home Manager)
  • Admission Criteria
    • Diagnosis of a cognitive impairment
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (44)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Wyndham House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £995 – £1,450
    • Self-Funded Residential Dementia Care £995 – £1,450
    • RESPITE Self-Funded Residential Care £995 – £1,448
    • RESPITE Self-Funded Residential Dementia Care £995 – £1,450

  • Our fees are calculated following a pre assessment of care needs required and the room selected.
  • (these prices are only a guideline, please contact Wyndham House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting times. Wyndham House always encourage families and friends to have lunch with their loved ones.


  • Parking

  • Parking on site.


Wyndham House Care Home Reviews (73)

Total of 73, showing 41-60
9.5

Wyndham House Care Home has a Review Score of 9.5 (9.529) out of 10, based on 16 reviews in the last 2 years. Over all time Wyndham House Care Home has 73 reviews.

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Review from Brenda M (Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food is very good (5 star, 4 star). Excellent accommodation. 5 stars all round.

Reply from Garry Gardiner, Commercial Director at Wyndham House Care Home

Thank you for taking the time to complete this review for us. We are so pleased that you enjoy our meals and that you find the home a lovely place to live.


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Review from V G (Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is enjoyable. I like it. Very nice.

Reply from Garry Gardiner, Commercial Director at Wyndham House Care Home

Thank you for your kind comments. We are so glad that you enjoy living with us.


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Review from Susan H (Daughter of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Wyndham house for over six years until she passed away in February this year. During the last two years of her life, she became totally dependent for all her needs on the staff at the care home. For the most part, she was unable to converse with her carers and it was clear her “team”
were very sensitive to her requirements and as time progressed, those close to her seemed to know exactly what she needed. My Mum would have appreciated the dignity they afforded her at all times which I found a great relief, during this worrying stage of her life. Sadly, covid prevented my regular visits for many weeks, but I felt relieved that she was in safe hands. For the last six months of her life, my visits resumed as she was put on to end of life care. It was during this difficult time, that it became even more apparent that my mother was being cared for in a loving and kind environment and the staff were so kind to me as well. My grateful thanks to every member of the team.

Reply from Garry Gardiner, Commercial Director at Wyndham House Care Home

Thank you for your kind words and feedback. We will ensure that this is passed onto our dedicated team at Wyndham House.


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Review from William T (Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. All staff are really good.

Reply from Garry Gardiner, Director of Operations at Wyndham House Care Home

Thank you, William, for your kind feedback. We will ensure that our fantastic team at Wyndham House receive your comments.


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Review from Elsie B (Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the staff and everybody are very helpful.
I feel very safe here. I like my room. I am very comfortable here.

Reply from Garry Gardiner, Director of Operations at Wyndham House Care Home

Thank you, Elsie, for your kind words. We are really pleased that you like your room.


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Review from Jeanette M (Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been resident for approximately a year.
I have been very surprised at the quality treatment I have received day and night with genuine care.
Food cooed on the premises - delicious!
Plenty of genuine personal attention of care.

Reply from Garry Gardiner, Director of Operations at Wyndham House Care Home

Thank you, Jeanette, for your kind words. We will ensure that our kitchen team and our care team receive your comments.


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Review from Marian W (Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are lovely.

Reply from Garry Gardiner, Director of Operations at Wyndham House Care Home

Thank you Marian. We are so pleased that you enjoy living with us.


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Review from June Ann W (Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are wonderful and staff are very helpful and friendly.
My room is lovely.
Food is great.
There's always someone there if I want them.
I like this place very much.

Reply from Garry Gardiner, Director of Operations at Wyndham House Care Home

Thank you, June, for your kind words. We are so happy that you enjoy living with us.


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Review from Helen B (Daughter of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and I would like to express our thanks to all the staff at Wyndham House during this very difficult time of lockdown. Mum has been a resident since December 2019, and although she has advanced dementia, they have obviously worked very hard to help her settle in and the improvement in her is
obvious. Although we have been unable to visit since March, we have had regular contact with staff and are confident Mum is being very well looked after.

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Review from M H (Wife of Resident) published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to give my full appreciation to all the members of staff at Wyndham House Care Home for their dedication, care and first-class attention to my husband over the past 15 months. during his time at Wyndham House, he was looked after by his carers and I am sure during that time he felt very
close and happy to be under their care. He enjoyed the Friday music session, joining in as best he could. Thank you to everyone for making his final days with you peaceful, as he passed away. A big thank you also to the caring team, the housekeeping team, and maintenance.

Reply from Garry Gardiner, Director of Operations at Wyndham House Care Home

Thank you for your kind words. We will ensure that the fantastic team at Wyndham House receive your comments.


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Review from Christine G (Daughter of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In this most difficult time once again Wyndham House has done all they can to support and keep all their residents and staff well. They have set up skype so families can keep in contact with their loved ones. They have sent pictures via Whatsapp and keep families informed by phone, all of which has
added to their workload. They have worked selflessly in these uncertain times when support from government was not how it should have been. I like to thank them all.

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Review from Fran M (Daughter of Resident) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was very happy at Wyndham House Care Home for the 15 months he lived there. The staff took great care of him treating him with total respect and empathy, even on his last days of his life he was given such good care and also letting my mother and myself in to be with my dad and giving us good
care as well. We will always recommend Wyndham House Care Home.

Reply from Garry Gardiner, Director of Operations at Wyndham House Care Home

Thank you for your kind words. We are passionate in ensuring our residents and families receive a high standard of quality care and empathy. We ensure that your feedback is passed onto our fantastic team at Wyndham House.


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Review from Paul C (Son of Resident) published on 1 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Wyndham Care Home for almost two months now, and I am very happy with the experience so far. I feel that the staff are very interested in making my mum comfortable and are very good at keeping me updated with her progress.
I feel that I can call any time and am given honest feedback
on how she is doing. It was a difficult period for my mum, first moving from home to hospital and then subsequently to Wyndham. I really appreciate all the physical and emotional support you have given us at this difficult time; it has made these transitions easier.

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Review from Vanessa B (Friend of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers at Wyndham House are always patient and kind to their patients and give them lots of time during mealtimes and bedtimes. The carers are all cheerful and take their work seriously whilst giving their patients a happy atmosphere.

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Review from J W (Daughter of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my dad entered the home the experience has been extremely good. The way in which my dad has settled and now the staff are so respectful to his needs. My dad is as comfortable as he could be I know this because "he is happy". He is always clean and his room is very pleasant. His clothes
are clean and looked after, they smell lovely. Would recommend Wyndham all the way.

Reply from Garry Gardiner, Director of Operations at Wyndham House Care Home

Thank you for your kind words and comments. Your feedback will be passed onto the great team at Wyndham House who will be overjoyed.


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Review from K W (Son-in-law of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Obviously my concern is targetted primarily towards my father-in-law however during my visits every resident appears to be treated with the same level of respect, care and consideration and this is an extremely comforting situation.
My father-in-law entered the home in an extremely discomforting situation,
now after a few short weeks he has gained weight, is lucid and well-groomed and his general appearance is particularly satisfactory. Well done.

Reply from Garry Gardiner, Director of Operations at Wyndham House Care Home

Thank you for your kind words and such positive feedback. We are very proud of our wonderful team at Wyndham House and will ensure that they receive a copy of your review.


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Review from I M (Son of Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always nice and friendly and polite and willing to help. Will go the extra mile to make sure my Mum's care and others are always first on the list. Always clean, nice and bright, altogether a nice place to be.

Reply from Garry Gardiner, Director of Operations at Wyndham House Care Home

Thank you for your kind comments and feedback. We will pass this onto the great team at Wyndham House.


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Review from C B (Niece of Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle spent 2 1/2 years at Wyndham and found a new calmness within days of being there. Staff looked after him with patience, kindness and meticulous care. He was always treated with dignity and he was free to be who he wanted to be,m and all the time he feels safe, staff understood him and valued
him for who he was. I now know what it is to be indebted and thank the staff for their tireless care, understanding professionalism and making Wynhamd the 'right home' for him.

Reply from Garry Gardiner, Director of Operations at Wyndham House Care Home

Thank you for your kind words and feedback. We will ensure that the wonderful team at Wyndham House receives your comments.


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Review from J G (Son of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff at Wyndham House very caring and helpful. Although it is upsetting that I am unable to care for Mum at home, I am pleased that the carers and staff make Mum's placement as good as I could hope for. I was also very grateful for the time the senior staff spent helping me secure
funding. I would recommend the home to anyone.

Reply from Garry Gardiner, Director of Operations at Wyndham House Care Home

Thank you for your positive comments and feedback. We will ensure that your feedback is passed onto the team at Wyndham House. It is lovely to see that you would recommend our home to anyone.


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Review from W S (Daughter of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in the late stages of Alzheimer's disease when he became a resident. At home, he had become confused, upset and a danger to all. Days after moving to the care home it was as if the light came back to his eyes. He was usually smiling and definitely became part of life again. I have nothing
but praise for all the staff and will be forever grateful to them for looking after my father so well.

Reply from Garry Gardiner, Director of Operations at Wyndham House Care Home

Thank you so much for your kind words. Your comments will be passed onto our dedicated team at Wyndham House.


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Current Review Score: 9.5 (9.529)

Overview of Review Score

The Review Score of 9.5 (9.529) out of 10 for Wyndham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.529 for Wyndham House Care Home is calculated as follows: ( (131 Excellents x 5) + (43 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) + (5 Very Poors x 1) ) ÷ 189 Ratings = 4.529

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wyndham House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

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Michelle Freebairn

Job Title: General Manager

Joined: 2024

Michelle has been in Social Care Management for over 20 years. A huge highlight of Michelle's career is watching her team progress and adapt to the needs of their residents.