Wyndham House Care Home

Wyndham House, Manor Road, North Wootton, King's Lynn PE30 3PZ
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9.5 73 Reviews
  • Wyndham House Care Home, King's Lynn
Wyndham House is a beautiful old manor house set in the Norfolk countryside in the small village of North Wootton just outside the ancient market town of Kings Lynn.

Perfectly situated the home is only seven miles from Sandringham and fourteen miles from the popular seaside resort of Hunstanton.

Wyndham House can accommodate up to forty-one residents offering a high standard of quality dementia care. The home offers the flexibility of respite care, short breaks and permanent care.

All bedrooms are fully en suite, some with patio doors leading onto the beautifully landscaped garden areas. There is also every opportunity to personalise bedrooms with own treasured possessions.

There is a varied and exciting social calendar of events and activities throughout the home to stimulate and create a sense of wellbeing and independence.

Always welcome to come and visit the home yourself and meet the dedicated team who strive to make a difference in providing first-class quality care.

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Care Provided by Wyndham House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Michelle Freebairn (Care Home Manager)
  • Admission Criteria
    • Diagnosis of a cognitive impairment
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (44)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Wyndham House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £995 – £1,450
    • Self-Funded Residential Dementia Care £995 – £1,450
    • RESPITE Self-Funded Residential Care £995 – £1,448
    • RESPITE Self-Funded Residential Dementia Care £995 – £1,450

  • Our fees are calculated following a pre assessment of care needs required and the room selected.
  • (these prices are only a guideline, please contact Wyndham House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting times. Wyndham House always encourage families and friends to have lunch with their loved ones.


  • Parking

  • Parking on site.


Wyndham House Care Home Reviews (73)

Total of 73, showing 61-73
9.5

Wyndham House Care Home has a Review Score of 9.5 (9.529) out of 10, based on 16 reviews in the last 2 years. Over all time Wyndham House Care Home has 73 reviews.

Overall Experience

  • 60
  • 12
  • 0
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  • 1

Date Published

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Review from Alan S (Husband of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with my wife's stay, she was very happy each visit we made. My family noted that she settled down well. The food is good, the cook in charge is a credit to the company, she wanted to help. The carer on the floor very kind during my wife's 14 days stay, she was well looked after, always
clean and well presented.

Reply from Viktor Zak, Senior Regional Manager at Wyndham House Care Home

Thank you very much for your feedback. This will be shared with our team with pleasure. We wish you and your wife all the best.


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Review from T F (Son of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wyndham House has a lovely, friendly and homely atmosphere. The staff are attentive to the needs of residents and are welcoming towards visitors. They have a great activities coordinator who knows what individuals can achieve and enjoy doing. Staff generally keep on top of personal care needs and ensure
that residents are treated with dignity. Given that my father is now in a state of advanced dementia I would say that the staff do as good a job as can be expected of them. I have no worries about his care in Wyndham House.

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Review from Beverley B (Daughter of Resident) published on 18 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and helpful, having laughs and conversations with Mum, and are always friendly towards her. She is well cared for, supported and given encouragement.
My Dad, myself and all my family that visit are made welcome and we are kept well informed about how my Mum is doing.
The
meals are very good home cooked meals and the staff do their best to make sure the residents have their meals whatever time is convenient for them, if Mum has been sleeping during the day, she is given her meals to suit her waking hours.
Staff were quick to help when we requested a downstairs room and although still requires a little painting, we and Mum are very pleased with the quick response and with the room, she has now.
We are very pleased with Wyndham House and would highly recommend them to anyone who has to make, as we did, the extremely hard decision to place Mum who has dementia, in a care home where she is in a safe, caring environment offering 24-hour care and all the help she needs around her.

Reply from Garry Gardiner, Director of Operations at Wyndham House Care Home

Thank you so much for your kind words and praise of Wyndham House. The team works extremely hard to offer first class person-centred care and feedback such as yours gives us all a real boost.


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Review from Mark B (Son of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff at the home very professional and they are always available to talk to me about my mother's well being.
When I phone, they are quick to answer and provide a phone so I can speak to my Mum.
When I visit, the house is very clean and my Mum is always dressed and sitting in the lounge.

Reply from Garry Gardiner, Director of Operations at Wyndham House Care Home

Thank you for your kind words. Our team works very hard on a daily basis and to receive this feedback certainly confirms to us that we are providing the care and love to all our residents that we aspire to.


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Review from Helen R (Daughter of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Wyndham House Care for nearly two months and so far she has been extremely happy with the care provided. All the staff are very friendly and caring towards all the residents. Very impressed with the social activities and my mum is always very happy when we visit.

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Review from J D (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I personally find Wyndham House Care a very comfortable environment for my mum. The overall care, kindness and dignity my mum gets is 10/10. There are a few points I would like to make, sometimes activities for the residents are slightly disorganised, ie wrong dates for Christmas activities when other
family members have travelled a long way only to find that days activities are different or cancelled. Residents clothing could have more care, ie could have more care, ie untidy drawers wardrobe. My mum had four pairs of jeans shrunk in the wash and as a former caterer is it really necessary to serve frozen veg? Otherwise, the care mum gets from all the lovely carers, I cannot fault.

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Review from V F (Stepdaughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepmother was moved into Wyndham House by social workers just before Christmas 2016. At first, she found it difficult to adjust as she has always been very independent. My husband and I found the staff very caring and understanding, both to my stepmother and us (as of course, it was a new situation
for us too)
She has now settled well and seems quite happy to be looked after.
Staff are very caring and always seem ready to help and comfort any resident who is upset or unsure of anything.

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Review from Clare H (Friend of Resident) published on 15 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the home regularly. I would say that I am always greeted by smiling faces. The residents always look happy and contented. The home is warm and inviting. We visit most weeks and enjoy lunch or tea with our friend it is always presented lovely.

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Review from Graeme S (Friend of Resident) published on 8 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the home yesterday. I was greeted with a friendly team. Lots of activities going on Champagne truffle making to name but one. Good atmosphere lots going on and the afternoon tea look very nice.

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Review from Sophie F (Friend of Resident) published on 6 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to Wyndham House to visit with a view to a volunteer placement as I had a friend living at Wyndham House. I was really impressed with the homely feel and how at ease all the staff appear with all the residents. There was a lot of laughter and high spirits, It made me want to offer some help and
be part of the team.

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Review from Susan B (Friend of Resident) published on 6 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited a long standing family friend recently at Wyndham House. I was made to feel very welcome even enjoyed a lunch provided by the home. My friend looked really tidy and settled in her home. I stayed for a couple of hours and staff asked on several occasions if myself or my friend needed anything.
lovely friendly atmosphere and no odours to the home.

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Review from Abby K (Friend of Resident) published on 6 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the home recently to visit with my partners grandmother. I talked with the Manager who really put me and my partner's mind at rest about the progression of his grandmother's dementia diagnosis. The Manager took time to talk about the different levels of dementia and the things that we could
expect to come.

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Review from Daniel W (Grandson of Resident) published on 6 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my Granddad recently at Wyndham House Care Home. My Granddad has a keen interest in trains and this interest was addressed in the activities on offer. We talked in his room and then he showed me around the home everyone I saw was friendly and helpful with the residents and families etc.

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Current Review Score: 9.5 (9.529)

Overview of Review Score

The Review Score of 9.5 (9.529) out of 10 for Wyndham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.529 for Wyndham House Care Home is calculated as follows: ( (131 Excellents x 5) + (43 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) + (5 Very Poors x 1) ) ÷ 189 Ratings = 4.529

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wyndham House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

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Michelle Freebairn

Job Title: General Manager

Joined: 2024

Michelle has been in Social Care Management for over 20 years. A huge highlight of Michelle's career is watching her team progress and adapt to the needs of their residents.