York House

47 Norwich Road, Dereham NR20 3AS
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9.9 89 Reviews
  • York House, Dereham
York House is situated in the pleasant market town of Dereham, not far from Norwich and the Norfolk coast. The home provides an excellent choice of accommodation, offering rooms with ensuite facilities and spacious communal living areas and dining room in a homely environment.

High quality short-term, respite or rehabilitation care or longer term support is available at the home, and residents benefit from a tranquil environment with good access to local amenities in the Dereham community. The team strives to foster strong connections with the local community and encourages residents to remain active and engaged in the local Dereham area.

The home provides freshly cooked, nutritious meals tailored to meet any dietary requirements, along with a comprehensive activities and wellbeing program. This includes personalised one-to-one activities for each resident, as well as group activities.

The highly trained team supports residents with a mix of warmth and professionalism, ensuring that any feedback is taken on board to continuously improve daily life at York House.

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Care Provided by York House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mariana Soare (Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for York House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,000

  • Weekly fees include personal care, all food and drinks, activities and entertainment.
  • (these prices are only a guideline, please contact York House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting welcomed


  • Parking

  • Parking available outside home


York House Reviews (89)

Total of 89, showing 1-20
9.9

York House has a Review Score of 9.9 (9.863) out of 10, based on 40 reviews in the last 2 years. Over all time York House has 89 reviews.

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Review from Paul D (Son of Resident) published on 11 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of this care home since December and I cannot praise them enough for their support, care and patience during this time. She suffers with very bad anxiety and needs constant reassurance with this. The manager has been very supportive of her and makes every effort to reassure
when she is like this. The rest of the staff are also always willing to assist her and encourage her in her day to day life. I am very impressed with daily entertainment which they all seem to enjoy and it makes the residents lifes more fulfilling. I would highly recommend this care home.

Reply from Ria Odgers, Regional Manager at York House

Thank you for your kind comments , I will ensure these are passed on to the staff at York House .


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Review from L C (Son of Resident) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is currently staying at York House,Dereham for the first time and we have been very impressed with what we have seen and experienced to date.
The staff are excellent and attentive,the facilities are excellent and ,most importantly,Mum is happy.

Reply from Richard Lain-Smith, Head of Marketing and Social Media at York House

Thanks for your lovely comments about the care and support your mother is receiving at York House. We're delighted that Mum is happy and settled.


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Review from S H (Daughter of Resident) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful place (home) for your parent they have really looked after my mum so well, she is clean. Room always clean tidy, food good and mum has gained weight and they have got her back.

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Review from V B (Daughter-in-law of Resident) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am visiting my mother-in-law and am very impressed at the facility. Everyone is patient, kind and very helpful. The building is beautiful and well maintained. I like that the residents can do as much or as little as they like. There are plenty of things to do should the residents want to. The food
looks good, plenty of choice and the tea abounds. Thank you for taking such good care of this special lady.

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Review from J C (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A really great Christmas party. The food here is amazing, obviously a wonderful dedicated kitchen team. There are some really genuine caring staff in this home.

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Review from P H (Son of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with staff, management and care at York House.

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Review from S S (Niece of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A delightful afternoon visiting my aunt for her birthday with an excellent afternoon tea provided by the staff at York House. This is such a friendly, vibrant place with helpful staff and happy residents. Residents' rooms are spacious and clean. The lounge is busy and well used by visitors and my aunt
has a favourite chair and is able to enjoy companionship and activities.

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Review from Susan H (Daughter of Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care home ever!
Management and staff always friendly and cheerful and have good relationships with residents.

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Review from Geoff H (Son of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum celebrated her 96th Birthday recently. York House provided a wonderful afternoon tea including a large cake to celebrate with family. The afternoon was fantastic (as always). The home made food was excellent. Every one is so kind and welcoming at York House.

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Review from G K (Relative of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, even got offered lunch.

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Review from John N (Friend of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow! Just wow. My friend has recently transferred to York House from a care, home in Suffolk, there is no comparison between the two, York House is open, friendly, informative, caring, and well-managed, with staff who care and appear to enjoy the work that they do, this is visible on the faces of the
staff and the patients. In other so-called care homes, restrictions are placed on visitors, I suspect to suit the management of those homes, but not at York House, in fact just the opposite as a friend of a resident I am encouraged both to visit and to take each other out for meals and socialising, we are having a great time, which is all down to the excellent management and amazing staff of York House, We just cannot thank them all enough.

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Review from S B (Son of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the staff very obliging and helpful. My mother seems to have settled in very well. The first impression was excellent.

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Review from A B (Daughter-in-law of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found the home to be very comfortable for the residents and the staff are very friendly and helpful. Even asked if we would like to join them for lunch with the residents.

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Review from David R (Friend of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend who had only been a resident for a few days. He had really settled in in a short time and the staff were attentive and friendly. More importantly, he was happy and very satisfied.

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Review from Julie P (Daughter of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you walk into York House it feels like home. Friendly caring staff. Clean and bright. Excellent activities to suit all. Good homecooked varied meals. Very relaxing atmosphere. Garden and a lovely outside seating area.

Reply from Ria Odgers, Regional Manager at York House

Thank you for your kind comments; I will be sure to pass them on to the staff at York House.


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Review from Amanda W (Daughter-in-law of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law has settled in fantastically well, having relocated to Dereham. From the moment I walked into York House I instantly felt it was a very homely, caring and friendly environment. The Management and staff have made her and the family extremely welcome. The care, respect and professionalism
that all staff and management give to the residents and their families is outstanding. The home is always clean and fresh and food is delicious and made on the premises, with a variety of choices. It is nice to see that there are many drinks stations around the home, constantly being refilled with a very good selection of drinks, residents can also help themselves.
They had a summer Mexican-themed party today, with decorations (some made by residents), BBQ, buffet, music. It was brilliant and residents could stay inside or venture outside. Family were encouraged to come along and the hospitality was fantastic. Thank you so much for all of your help!

Reply from Ria Odgers, Regional Manager at York House

Thank you for you kind comments. I am so glad your mother-in-law has settled in so well. I will be sure to pass on your kind words to the staff.


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Review from G D (Daughter of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father initially came to York House for respite, he was met with management and other staff who made him feel welcomed as were family members. Lots of smiles and laughter around the home. Excellent management and staff who show the utmost respect and professionalism. The home has a variety of activities
which are displayed on a weekly basis. The home is clean, food is freshly made on the premises and residents can have drinks on request and are also able to help themselves. Thank you to all the staff for making Dad feel special and giving the utmost care.

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Review from P E (Friend of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend appears to be settling in well during her initial two weeks of residence.
I find the place to be clean with staff on hand to help as needed.
The security is effective and access to outside space in good weather is very pleasant.

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Review from Alison P (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went for a respite period where the care and dedicated staff always with a smile and conversation looked after him exceptionally well, he was very happy throughout his stay. Any small problem they dealt with swiftly and no fuss keeping contact with relatives throughout which took away any
worry. The food and drink was plentiful and excellent. Exceptional management and staff - Special thanks to all at York House.

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Review from T D (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has respite care and enjoyed his three-night stay. He was made to feel special from the moment he walked through the door to when he left. Nothing was too much trouble for the staff. The meals were excellent and lots of activities, so much so, that he is going back to stay in July.

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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for York House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for York House is calculated as follows: ( (402 Excellents x 5) + (55 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 461 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for York House is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 31 Mar 2025

En-suite single room


Awards / Recognitions (11)

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Meet the Team (1)

Mariana

Mariana Soare

Job Title: Registered Home Manager

Mariana is our registered manager at York House.


Frequently Asked Questions about York House

What types of Care is York House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does York House provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does York House have?

There are 39 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at York House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is York House to the centre of Dereham?

0.4 mile(s) as the crow flies, distance by road may be significantly further.