York House

47 Norwich Road, Dereham NR20 3AS
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9.9 89 Reviews
  • York House, Dereham
York House is situated in the pleasant market town of Dereham, not far from Norwich and the Norfolk coast. The home provides an excellent choice of accommodation, offering rooms with ensuite facilities and spacious communal living areas and dining room in a homely environment.

High quality short-term, respite or rehabilitation care or longer term support is available at the home, and residents benefit from a tranquil environment with good access to local amenities in the Dereham community. The team strives to foster strong connections with the local community and encourages residents to remain active and engaged in the local Dereham area.

The home provides freshly cooked, nutritious meals tailored to meet any dietary requirements, along with a comprehensive activities and wellbeing program. This includes personalised one-to-one activities for each resident, as well as group activities.

The highly trained team supports residents with a mix of warmth and professionalism, ensuring that any feedback is taken on board to continuously improve daily life at York House.

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Care Provided by York House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mariana Soare (Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for York House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,000

  • Weekly fees include personal care, all food and drinks, activities and entertainment.
  • (these prices are only a guideline, please contact York House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting welcomed


  • Parking

  • Parking available outside home


York House Reviews (89)

Total of 89, showing 21-40
9.9

York House has a Review Score of 9.9 (9.869) out of 10, based on 39 reviews in the last 2 years. Over all time York House has 89 reviews.

Overall Experience

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Date Published

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Review from James D (Son of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came in for respite care whilst we were on holiday. The care provided and the friendliness of the staff was excellent from start to finish. Special thanks for going above and beyond and queries were all resolved by conscientious staff. Could not have had better care.

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Review from S F (Son of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff are excellent and very helpful and friendly. Nothing is too much trouble and I couldn't wish for a better home for my Mum. My mind is always at ease knowing that my Mum is in excellent hands and being cared for by excellent people.

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Review from J H (Friend of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are always very friendly and accommodating. The flowers all over the home are beautiful and it's always spotlessly clean and smells lovely.

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Review from J F (Grandson of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent, always welcoming and caring. The facilities are great. No problems with anything.

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Review from Dena F (Daughter-in-law of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is led by excellent management and fantastic staff. The home always smells nice and there are always beautiful flowers. Nothing is too much trouble all the staff makes any visit a delight.

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Review from Monica E (Daughter of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m writing to highlight the excellent care my late father received as a resident at York House, Dereham. My father passed away on the 31st of February He had been a resident at York House for eighteen months. My brother and I spent most of the last week with him and saw the amazing professional and
respectful care he received. The manager and her team organised very promptly everything to ensure he was as comfortable as possible. I would also like to mention the night staff they again were excellent with their care and attention. The staff also couldn’t do enough to ensure we were both okay by providing us with endless drinks and food. During my father’s stay, there was very good communication between staff and ourselves and any suggestions about my father’s care were actioned promptly. On one occasion we suggested that the door to my father's en-suite be turned around to possibly make access for his walker. We would recommend York House to other families.

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Review from Jack W (Daughter-in-law of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time we visit we find that the staff are all friendly and the residents happy. The care given to residents is always very kindly given.

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Review from G E (Son of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always find our visits extremely friendly and staff very friendly.
There is always something going on to occupy the residents keeping them engaged. Drinks are always on hand and everything seems very flexible rather than regimented.

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Review from Brenda W (Daughter of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every visit we are made very welcome and every member of staff greets us with a friendly smile. Mum is looked after very well and as a visitor I have never heard her or indeed other residents making a genuine complaint. As Mum has been a resident since October 2022, I think this is remarkable. Well
done everyone, carry on the good work.

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Review from I T (Sister of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in York House for a number of months since leaving his last care home, he is much happier and his mental state has improved as has his health. York House is very well run with happy staff who are always happy to help with his needs. Well done management and staff.

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Review from L S (Friend of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend weekly at York House and am always greeted with smiles and friendliness from all staff. They are all so helpful. The house is always clean and tidy. I always get offered a cup of tea and made to feel at home. Nothing is ever too much trouble. The home gives a feeling of professionalism
but also feels so homely. I always look forward to visiting.

Reply from Ria Odgers, Regional Manager at York House

Thank you for your kind words; I will pass them on to the staff.


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Review from Liz H (Daughter-in-law of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As usual, I received a warm welcome from the staff and found my mother-in-law happily seated in the resident's lounge. Coffee was provided for me and my husband by a very courteous member of staff. I dropped some items in my mother-in-law's room which was clean and fresh as I've come to expect. Would
definitely recommend York House!

Reply from Amanda Bensly, Regional Manager at York House

The team will be so pleased to hear your thoughtful feedback, thank you so much. We are pleased the efforts and passions of the whole team are making such a difference and we love the little visitors mornings just as much as Mum does.


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Review from Jennie R (Daughter-in-law of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always greeted with a smile from all staff. The home is clean, bright and very pleasantly decorated. Lots of activities for residents to do or watch/listen. Quality of care is exemplary. Our resident is not always the easiest to care for/keep happy, but the staff never give up!

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Review from Matthew T (Son of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at York House succeed in delivering an excellent level of care while offering a sense of friendship to the residents. The kindness and respect shown to the vulnerable person for whom we were all working together will always be appreciated. I can attest to a very noticeable improvement
in health and happiness.
During the adaptation period, the team made every effort to create a sense of home from home in the surroundings. I have no doubt this is the reason for the successful start of a new life. Having visited numerous care providers in Norfolk I have no doubt that we made the best choice. Deciding to move a loved one to a care home can often be difficult. However, any doubt I may have had regarding this decision has been eradicated due to the exemplary care, communication and advice we have received which has gone beyond my expectations.

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Review from C S (Son-in-law of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past six months, I have been visiting York house. I have been very impressed with all my visits (I visit weekly). I have always found the staff friendly, attentive, caring and professional. There are varied activities made available. Residents are not just put in front of the TV. The manager
exudes a professional energy. this is a very well-run home. Well done!

Reply from Ria Odgers, Regional Manager at York House

Thank you for your kind comments, I will ensure they are past on to the staff.


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Review from A B (Friend of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always kept very clean with a wide range of food to choose from. The staff do not just do their job, they take time to make sure residents are happy and all their needs are catered for. Hopefully, this service will continue to the some standard as in about fifteen years I might need it.
Many thanks to all the staff.

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Review from S B (Daughter-in-law of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a challenge with my mother-in-law and York House has been wonderful. My mother-in-law went to another home and she did not take to it so York House kindly allowed her to return. The staff went above and beyond to welcome her back. Mother-in-law settled quickly thanks to their kind support.

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Review from Susan R (Daughter of Resident) published on 28 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased that Mother is being cared for at York House. The staff are unfailingly kind, considerate and attentive while giving the residents their maximum agency to make their own decisions. The environment is warm, welcoming and homely. There is a wonderful variety of activities and entertainment
provided. Mother has gone from being lonely and struggling in her own home to being safe, happy and thriving.

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Review from D M (Brother of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my sister who has been a resident at York House for a few weeks. The home is lovely, feels like home. Carers are lovely and management very good.

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Review from M R (Stepson of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff enabled me to visit my stepmum in her room which was lovely. The staff are always friendly and my stepmum looks really well.

Reply from Ria Odgers, Regional Manager at York House

Thank you for your kind words I will be sure to pass them onto the staff.


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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for York House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.869 for York House is calculated as follows: ( (394 Excellents x 5) + (51 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 449 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for York House is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 24 hours ago

En-suite single room


Awards / Recognitions (11)

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Meet the Team (1)

Mariana

Mariana Soare

Job Title: Registered Home Manager

Mariana is our registered manager at York House.