York House

47 Norwich Road, Dereham NR20 3AS
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9.9 89 Reviews
  • York House, Dereham
York House is situated in the pleasant market town of Dereham, not far from Norwich and the Norfolk coast. The home provides an excellent choice of accommodation, offering rooms with ensuite facilities and spacious communal living areas and dining room in a homely environment.

High quality short-term, respite or rehabilitation care or longer term support is available at the home, and residents benefit from a tranquil environment with good access to local amenities in the Dereham community. The team strives to foster strong connections with the local community and encourages residents to remain active and engaged in the local Dereham area.

The home provides freshly cooked, nutritious meals tailored to meet any dietary requirements, along with a comprehensive activities and wellbeing program. This includes personalised one-to-one activities for each resident, as well as group activities.

The highly trained team supports residents with a mix of warmth and professionalism, ensuring that any feedback is taken on board to continuously improve daily life at York House.

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Care Provided by York House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mariana Soare (Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for York House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,000

  • Weekly fees include personal care, all food and drinks, activities and entertainment.
  • (these prices are only a guideline, please contact York House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting welcomed


  • Parking

  • Parking available outside home


York House Reviews (89)

Total of 89, showing 41-60
9.9

York House has a Review Score of 9.9 (9.869) out of 10, based on 39 reviews in the last 2 years. Over all time York House has 89 reviews.

Overall Experience

  • 74
  • 15
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Date Published

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Review from H G (Friend of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First visit to an old client today. Security was good and prompt answer to the doorbell. Friendly staff explained the signing-in and out system and showed me to my client, even brought a chair. She looked well and happy, some visitors already there were all offered refreshments with a smile. A singer
was there today in the living room, was nice to see that. My friend had had her hair done (and wickers) so was really happy. Bless her, she settled in slowly she said but it's growing on her. She said the food is very good. Relaxed, friendly atmosphere.

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Review from Catherine H (Daughter of Resident) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent experience. My mum was so well looked after, I couldn’t have asked for more. I wasn’t worried about her at all as I knew she was in excellent hands.
All staff were so welcoming, friendly, and couldn’t do enough for Mum.

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Review from Jill E (Friend of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting my friend who had only been in the home for 3 days, she seemed so happy and relaxed, something we hadn't seen for a while.
York House is a lovely home. Very impressed.

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Review from Margaret B (Daughter of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in York House for over a year, during that time she has been treated with first-class care.

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Review from Graham D (Husband of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and helpful staff, displaying great understanding.

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Review from Sheila H (Daughter of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent the last six weeks of her life under the tender care of the team a York House. I have no hesitation in recommending it as somewhere that provides individualised, kind care and a homely atmosphere. The staff are well trained and efficient and care for the relatives and the residents in equal
measure.

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Review from Robert A (Respite Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very well looked after following a cancer operation. I needed to spend a short period of recuperation prior to returning home. York House was able to fulfil this role admirably, and in many ways, exceeded my expectations. The staff were attentive, friendly, and in a number of instances, extremely
helpful, particularly in relation to the stoma I had acquired as part of the cancer treatment.
Prices were well in line with what I had expected, and the facilities more than adequate. Overall my impressions were of a well-run home with an excellent team of carers ready to assist.

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Review from W D (Daughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been to respite care at York House twice now. All staff are very friendly and helpful and extremely caring to Dad; he has enjoyed the activities and the meals. York House is very clean, and he has a lovely room. Certainly no complaints with the level of service provided by all staff at York
House. Thank you for all your kindness and care in looking after Dad. I am sure he will be back again soon.

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Review from Emma M (Granddaughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home. Warm, caring staff who have the resident's best interests in mind. Very helpful and efficient. Every time I go (weekly), I'm always greeted with a smile. My nan has improved so much being here (in four weeks) than she ever did elsewhere. So pleased my nan got into this home; it's even
nice to know we can take our family pet (which my nan loves to see). Highly recommend York House

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Review from S M (Daughter of Resident) published on 22 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding the right place to care for your loved one is a big decision. I felt comfortable as soon as I visited York House and met the people there. The staff are all friendly and great at their jobs; they make an effort to know the residents, as well as meeting their care needs. No doubt the pandemic
has provided lots of challenges, but I have always found York House well-staffed and my dad well cared for. Thank you!

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Review from Karen T (Daughter of Resident) published on 18 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

York House is wonderful; they looked after my mum with dignity and respect. On the day my mum passed away, we were with her, and all the staff on duty that day made sure we were ok as well, bringing us ice cream, coffee and biscuits etc; they are all simply the best.

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Review from Julie C (Daughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have not seen my mother for some time, due to COVID restrictions, but in the last month, I have been able to see her three times. I have noticed she has deteriorated quite a bit. The last time I saw her was on Tuesday 6th April, when I found her incoherent which was quite upsetting. I only went in
as far as the designated room but all the checks were done very satisfactorily. I’ve always found the staff very happy and helpful.

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Review from Charlie S (Brother of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team are excellent and I cannot thank them enough for looking after my brother and mother. They go the extra mile to make life better for all the residents. Nothing is too much trouble.

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Review from Julie C (Granddaughter of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of this care home are excellent. Very well managed, wonderful caring staff. All the residents are treated with the utmost respect and dignity. There is always laughter and a sense of homeliness, which is apparent from the moment you walk through the door.

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Review from W H (Husband of Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and supportive care home during this unpleasant, traumatic period.

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Review from O B (Nephew of Resident) published on 28 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management extremely friendly and helpful.
Home is well run, clean and always willing to respond to questions.
I would highly recommend this home, my aunt is very fortunate to live there.
Rooms are furnished well and my aunt enjoys the variety of food offered.
Thank you to all the staff
for looking after my aunt so well.

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Review from Sarah S (Granddaughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always very friendly, Nanny seems very happy and settled here and I know she really enjoys the entertainment provided! Thank you to all staff!

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Review from Joanna H (Sister-in-law of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've found York House to be really friendly and all the staff very helpful. My sister-in-law has been looked after extremely well and she gives nothing but praise to you all. Thank you for looking after her so well!

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Review from A C (Daughter of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has received good respite care when it was most needed. Unfortunately, coronavirus has limited the activities offered which Mum enjoyed. The staff have been most accommodating and respectful. Would recommend.

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Review from Abigail S (Daughter of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff.
Disappointed that the food standard has gone down and not heard any details of how they intend to bring it up to a 5-star rating as it was when we chose the home for our mum. We wish that they would do more with the outside space for residents and tidy up the grounds. Not a very
appealing area to sit outside.

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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for York House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.869 for York House is calculated as follows: ( (394 Excellents x 5) + (51 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 449 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for York House is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 24 hours ago

En-suite single room


Awards / Recognitions (11)

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Meet the Team (1)

Mariana

Mariana Soare

Job Title: Registered Home Manager

Mariana is our registered manager at York House.