York House

47 Norwich Road, Dereham NR20 3AS
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9.9 89 Reviews
  • York House, Dereham
York House is situated in the pleasant market town of Dereham, not far from Norwich and the Norfolk coast. The home provides an excellent choice of accommodation, offering rooms with ensuite facilities and spacious communal living areas and dining room in a homely environment.

High quality short-term, respite or rehabilitation care or longer term support is available at the home, and residents benefit from a tranquil environment with good access to local amenities in the Dereham community. The team strives to foster strong connections with the local community and encourages residents to remain active and engaged in the local Dereham area.

The home provides freshly cooked, nutritious meals tailored to meet any dietary requirements, along with a comprehensive activities and wellbeing program. This includes personalised one-to-one activities for each resident, as well as group activities.

The highly trained team supports residents with a mix of warmth and professionalism, ensuring that any feedback is taken on board to continuously improve daily life at York House.

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Care Provided by York House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mariana Soare (Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for York House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,000

  • Weekly fees include personal care, all food and drinks, activities and entertainment.
  • (these prices are only a guideline, please contact York House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting welcomed


  • Parking

  • Parking available outside home


York House Reviews (89)

Total of 89, showing 61-80
9.9

York House has a Review Score of 9.9 (9.869) out of 10, based on 39 reviews in the last 2 years. Over all time York House has 89 reviews.

Overall Experience

  • 74
  • 15
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Date Published

89
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Review from Simon C (Son of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff here extremely helpful and courteous during these difficult times. I have the utmost admiration for their dedication and professionalism. Overall, I feel Mum is fortunate to be able to call York House her home!

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Review from B B (Daughter of Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Yorke House is an extremely well-run care home. All the staff are friendly, and nothing is too much trouble. Up until lockdown, entertainment was varied and enjoyable. Cleanliness is very good, and the laundry service is excellent. All in all, I know we made the right choice for Mum.

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Review from J D (Son of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been staggered at the transformation effected in my father through his stay at York House. They really know what they're about. No reservations at all in giving this home the highest possible recommendation.

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Review from Peter T (Friend of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been a visitor to six of my friends over a period of six years, I have seen the care of my friends and others to be of a very high standard. I would consider this care home to be one of the best in central Norfolk as I retired a few years ago from being a care manager of the elderly for 25 years.

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Review from Andrew G (Son of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been happy at York House. All the staff have been very kind, caring and professional.
The manager/lead carers have responded promptly to any needs/requests and have been v approachable. Mum has enjoyed her interaction with many of the staff and will miss some keenly when she moves into
a nursing home.
I have been impressed by the care and kindness of staff towards mum and other residents as well as their sense of humour.

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Review from Emma M (Granddaughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

York House Dereham is a lovely care home. My grandmother was very happy and comfortable here. The staff were amazing, kind and caring to her as well as to me.

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Review from C W (Brother of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I try to visit my brother weekly and I find the welcome very warm and friendly.
The staff are very nice to me and others and treat them with the respect that they deserve for the work and care they give to my brother and others and from me.
A very big thank you.

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Review from John W (Son-in-law of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a regular visitor to York House over the past 12 months, I can only express my admiration for the way that the residents are cared for. Every respect of the care is exceptional and of a constant high standard.
One very important feature is the availability of staff/management to discuss any concerns
should the need arise. This open attitude gives the families of any resident a feeling of security and certainly minimises any worries that the family may have.

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Review from Brenda H (Wife of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is very well looked after by kind and caring staff in a homely environment. It is always a pleasure to visit him.

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Review from P W (Daughter of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my mum had to move out of a care home in Norwich because of it closing down, it was very bad.
We the 3 children moved her to York House in Dereham.
And she is still alive and well and 94 years old. Thanking you.

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Review from T D (Daughter of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very polite and friendly and helpful. Home is kept warm clean and tidy. Dad seems to be happy and always kept clean and comfortable. I know I can call or visit anytime and always be welcomed by friendly voices and faces.

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Review from J G (Daughter of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at York House are endlessly kind, caring and patient, making a difficult chapter in peoples lives as good as it can possibly be. We are extremely grateful for the care they have given to our father.

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Review from Gerry H (Son-in-law of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Faced with the stark reality of a 100-year-old mother wanting to remain at home, unwilling to accept being unable to cope with basic needs or increasing safety risks. Despite multiple non-residential care visits, a cleaner, plus 8 hours personal care daily, shopping, laundry, healthcare organisation,
medications, supply, administration, emotional support for everyday decisions by us, yet still not enough, so we had to take action.


A period of hallucinatory behaviour emphasised the end of sheltered housing and independent living. With no way of adapting our place to take her in, the move to residential care was essential. Social services proposed York House which proved the perfect place for her to live out her remaining days safely, peacefully and with dignity. Very well managed, responsive, exceptionally clean with highly proficient, friendly and caring staff, doing their level best to make this proper home.


York House lifted a tremendous and debilitating burden from my wife, allowing the joy of transition fro new full-time daily carer to becoming a caring daily visitor, making it possible to carry on. We see this safe haven every day and the level of care provided to residents has remained consistently of a high standard. We can recommend York house without reservation to anyone contemplating the need for a home for their elderly loved ones.


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Review from Jennifer W (Daughter of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident in York House since November 2016. From day one she has had excellent care and her outlook on life and confidence has improved immensely. She has put on weight and the staff cannot do enough for her and the other residents. On particular realise of this care home which is
outstanding is the availability of any member of staff from the manager down. This care home is exceptional and thoroughly recommended.

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Review from M T (Son of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

York House is an excellent home where my mother has received the best possible care and supervision. She has enjoyed being treated as a member of a large family. Visitors are always made to feel welcome and nothing is ever too much trouble for the well-trained staff.
There is a relaxed, kind and knowledgeable
management team. Mothers room met her needs perfectly and it was always kept clean and tidy. I had total confidence in all aspects of her care.

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Review from I S (Resident) assisted by family/friend published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here coming up to 5 years, it feels like home, everyone helps me, they all look after me.

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Review from Mary W (Daughter of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mum is receiving at this home. The manager and staff are very friendly and helpful. The home is very cosy and extremely clean and tidy. The manager and staff have been very supportive to my mum and myself at this difficult time, they always make me and my family feel
very welcome. I wrote this with my mum.

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Review from Gillien T (Daughter of Resident) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother died at York House after spending two happy years there. Her death was sudden but that meant no suffering. We cannot thank the manager and her team enough. Without exception from cook to cleaner, they could not have done more. Again - thank you to them all.

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Review from Helen B (Daughter of Resident) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, lovely staff, lovely atmosphere, great care!

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Review from D R (Nephew of Resident) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt who has been a resident since Nov 2015 speaks very highly of all the staff and management and being unable to walk has the attention of the staff a lot of the time. She really feels at home. My own experience is limited but I also find the staff always pleasant.

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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for York House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.869 for York House is calculated as follows: ( (394 Excellents x 5) + (51 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 449 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for York House is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 24 hours ago

En-suite single room


Awards / Recognitions (11)

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Meet the Team (1)

Mariana

Mariana Soare

Job Title: Registered Home Manager

Mariana is our registered manager at York House.