York House

47 Norwich Road, Dereham NR20 3AS
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9.9 89 Reviews
  • York House, Dereham
York House is situated in the pleasant market town of Dereham, not far from Norwich and the Norfolk coast. The home provides an excellent choice of accommodation, offering rooms with ensuite facilities and spacious communal living areas and dining room in a homely environment.

High quality short-term, respite or rehabilitation care or longer term support is available at the home, and residents benefit from a tranquil environment with good access to local amenities in the Dereham community. The team strives to foster strong connections with the local community and encourages residents to remain active and engaged in the local Dereham area.

The home provides freshly cooked, nutritious meals tailored to meet any dietary requirements, along with a comprehensive activities and wellbeing program. This includes personalised one-to-one activities for each resident, as well as group activities.

The highly trained team supports residents with a mix of warmth and professionalism, ensuring that any feedback is taken on board to continuously improve daily life at York House.

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Care Provided by York House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mariana Soare (Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for York House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,000

  • Weekly fees include personal care, all food and drinks, activities and entertainment.
  • (these prices are only a guideline, please contact York House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting welcomed


  • Parking

  • Parking available outside home


York House Reviews (89)

Total of 89, showing 81-89
9.9

York House has a Review Score of 9.9 (9.869) out of 10, based on 39 reviews in the last 2 years. Over all time York House has 89 reviews.

Overall Experience

  • 74
  • 15
  • 0
  • 0
  • 0

Date Published

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Review from Vera C (Resident) published on 21 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff look after me well- including domestic, laundry and maintenance. They are all lovely- "I love them all". I enjoy my meals and the entertainment especially the guitar man. My room is clean and tidy and I have a lovely view.

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Review from Anne T (Daughter of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has dementia and all the problems that go with it as well as poor mobility. The staff are all so friendly, kind and always cheerful despite doing a very demanding job. He cannot tell us how he is getting on there, but always says everybody is so kind to him. The manager or senior staff will
always update and inform me of his progress whenever I ask. He gets very muddled up about things but nobody minds this and all have immense patience. The only problem has been some clothes being shrunk in the laundry as water too hot.

Reply from Susan Grieve, Senior Regional Manager at York House

Many thanks for your feedback. This is very important to us. I will pass on your comments to our Registered Manager and she will be in contact with you to ensure that the laundry issue you have brought to our attention is dealt with. Please accept our sincerest apologies for this.


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Review from Rod S (Nephew of Resident) published on 1 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am virtually the only relative of the resident at this care home and, because I live on the other side of the country, I am only able to visit infrequently. On my spring visit to see my relative, I was very impressed by the standard of care and service for the residents.
Several carers/ nurses were
extremely helpful and very attentive to the residents. On leaving I spoke to the manageress and found a very efficient approachable and capable person in charge.

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Review from Rosamund G (Daughter of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother can be very trying but the care home take it in there stride. They are firm when need be but they are always there for a kiss and cuddle not only for the residents but family as well.

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Review from M T (Relative of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting York House for the last three years, there has been many improvements made. Having been head of care for twenty five years. I am very happy with the care provided. Staff are always polite, we are always offered a drink, the home is very clean and no unpleasant smells, residents
are clean and meals are very appetising.

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Review from Peter T (Relative of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a care manager for 25 years I feel I am in a good position to give a true account of the above home. Having visited York House over a period of ten years, the home has improved in it's care of the elderly over this period of time. From the care manager to all the staff, whom I find to be very caring,
polite, treating residents with dignity at all times. In the last 3 years I have placed 4 residents in the home. If I need care in the future I would be happy to enjoy the good care provided.

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Review from K J (Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and the food is very good. I enjoy living here.

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Review from Jean N (Resident) published on 8 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy living at York House. The staff helped me settle in. I am so happy.

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Review from Margaret S (Resident) published on 15 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy at York House it is now my home. I enjoy the entertainments and I have a lovely little bedroom.

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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for York House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.869 for York House is calculated as follows: ( (394 Excellents x 5) + (51 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 449 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for York House is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 24 hours ago

En-suite single room


Awards / Recognitions (11)

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Meet the Team (1)

Mariana

Mariana Soare

Job Title: Registered Home Manager

Mariana is our registered manager at York House.