Allonsfield House Nursing Home

Church Farm, Campsea Ash, Woodbridge IP13 0PX
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9.7 65 Reviews
  • Allonsfield House Nursing Home, Woodbridge
Kingsley Healthcare is proud to announce Allonsfield House as an idyllic country setting for person-centred nursing care.

Their home in the delightful rural Suffolk village of Campsea Ashe has long been a favourite place for residential and dementia care.

Now the home has its nursing registration they are able to invite in residents who need nursing care as well.

Allonsfield House really combines the best of town and country – it is in the heart of the Suffolk countryside but conveniently close to Woodbridge, Wickham Market and Framlingham and only a short drive from Ipswich on the A12.

They make living in the countryside even easier through their luxury chauffeur service available to residents and their families. You will love the home's architecturally pleasing blend of old and new, bringing the best of modern living to a farmhouse with exquisite historic features.

The home's latest development of luxury suites combines the highest levels of comfort with beautiful, contemporary decor. The home has enviable living space and residents love its two conservatories, one of which houses the popular Ashefield Tea Room.

If you are looking at nursing or residential care homes near Woodbridge or Ipswich, Allonsfield House has a relaxed country feel that visitors often remark on, making it the perfect setting for high quality nursing, residential, dementia and respite care.

A short drive from the delightful coastal resort of Aldeburgh, Allonsfield House is also the perfect place for respite care near Ipswich.

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Care Provided by Allonsfield House Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dawn Waqalevu (Home Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (53)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Allonsfield House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care from £1,200
    • Self-Funded Nursing Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Nursing Dementia Care from £1,200

  • * Subject to successful assessment
  • (these prices are only a guideline, please contact Allonsfield House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Allonsfield House Nursing Home Reviews (65)

Total of 65, showing 21-40
9.7

Allonsfield House Nursing Home has a Review Score of 9.7 (9.704) out of 10, based on 27 reviews in the last 2 years. Over all time Allonsfield House Nursing Home has 65 reviews.

Overall Experience

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Date Published

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Review from P T (Stepdaughter of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I write as the stepdaughter whose stepmother spent three weeks in respite care at Allonsfield in April 2023. I felt the care my stepmother received was excellent. She had no complaints to me during her stay and had she been unhappy at all she would have let me know. Of course, she wanted to get back
to her home but having broken her arm and having early dementia she needed respite care. From my first enquiry as to there being a vacancy, to getting her to the home and eventually discharging her everything rang very smoothly. I found the staff friendly and had the feeling nothing was too much trouble. It was always clean and there were no unpleasant smells or the odour of trying to mask any smells. I therefore, recommend Allonsfield Care Home with pleasure.

Reply from Dawn Waqalevu, Home Manager at Allonsfield House Nursing Home

Thank you for your kind comments, we are pleased your stepmother enjoyed her stay while she recovered. The staff work hard to ensure we give outstanding care.


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Review from A K (Daughter of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad who has advanced dementia is well cared for by the staff who understand his needs. The home is a welcoming place with friendly staff and excellent facilities and caring staff.

Reply from Nicola McCourt, Home Manager at Allonsfield House Nursing Home

Thank you for your review, as a home we are always wanting to improve our services.


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Review from K C (Daughter of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole am very satisfied with the care my mother receives. There are some very strong points, flexibility, understanding and respect with regards to the resident and residents' family wishes. The majority of carers are good with several being excellent and the homely family atmosphere. There is
one less strong point, some carers have not been good or interested in communicating with my mother and communication has been purely functional. The quality of carers is inconsistent (some are excellent and some rather poor) Overall the care is very good though.

Reply from Dawn Waqalevu, Home Manager at Allonsfield House Nursing Home

Thank you for your review. As a home, we are changing and improving our services. Recently, we have appointed a new manager and activities coordinator and encourage all staff to communicate well with all residents and loved ones.


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Review from C L (Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Allonsfield House is very good with care and attention. I recommend this lovely home, so good to be here.

Reply from Dawn Waqalevu, Home Manager at Allonsfield House Nursing Home

Thank you for your review, its lovely to have great feedback.


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Review from A R (Resident) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Vastly improved since coming here.
All our likes like food, very well presented. The staff take great care with all aspects. The social side is now excellent and very well carried out. One of the best things is company transport to take us out. This is the best thing for those who can't walk and these
have no one to help. Both our sons live in the USA, this means a change of scene! Very important.

Reply from Nicola McCourt, Home Manager at Allonsfield House Nursing Home

Thank you so much for the lovely review and we are pleased that our services have improved and we will continue to work towards outstanding.


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Review from P R (Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have been residents here at Allonsfield House since July 2022 and have been satisfied with all the services provided by the home and wish to commend all staff for the support we have received.

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Review from D D (Friend of Resident) published on 6 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the home very well run and the staff considerate to both residents and visitors. Might I suggest putting up a cover over the front door, when staff are busy it takes a while for the front door to be answered - miserable when raining.

Reply from Nicola McCourt, Home Manager at Allonsfield House Nursing Home

Thank you for your positive feedback, we will put your suggestion forward regarding the front door.


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Review from J P (Niece of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been a resident at Allonsfield for 4 years and throughout there has always been a central core of caring, respectful and fun staff. However, at times I have felt Allonsfield has lacked adequate leadership and more recently (like many other homes) sufficient levels of staff. I am delighted
to say that all my concerns have either been addressed or are in the process of being remedied. Quarterly meetings are held for residents/family to express any concerns or desires. Our suggestions are properly listened to, actively encouraged and often acted upon when appropriate/possible. New staff members have been recruited and seem well qualified for this demanding vocation. In addition to puzzles, games and colouring books easily located within the home I was informed yesterday that a second activities person was joining the team very shortly so I am really looking forward to seeing pre-pandemic levels of activity. Well done team my visit yesterday was a delight!

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Review from Matthew F (Son of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely atrocious place.
Arranged for my 89-year-old father to stay here due to the fact that it seemed nice and clean and they had an on-site farm. Within weeks of his arrival, the place lost their manager and administrator. He spent 8 of 12 weeks in covid lockdown as the staff team repeatedly
failed to enact government guidance (and would regularly tell me they didn't bother to read the guidance). His clothes went missing almost immediately and he never had enough clean clothes or pyjamas.
He was constantly left alone in his room and zero activities were provided. To top it all they left him in chronic pain when his gout flared up and refused to note or record our requests to get him appropriate medical treatment. When we did visit there would often be no drinking water in his room.
In the end, we couldn't wait to get him out of there and he is now in a wonderful care home which is genuinely amazing and has staff that really do care about their residents.

Reply from Jonathan Ellis, Operations Manager at Allonsfield House Nursing Home

We would like to take this opportunity to reassure our service users, family and friends that we do not agree with this publication by the family of a former service user. Also if you have any concerns for your loved ones please do not hesitate to contact the manager of the service or one of the Operations Team as we wish to reassure you that the service we provide is both professional and caring. We are sorry that we were unable to resolve our differences with the family. We receive very few complaints and while recognising we are not perfect we always try to do our best and invariably we are able to resolve matters quickly with any relative expressing a concern.


We advised the family of our complaints policy and procedure and as we were unable to resolve the complaint with them we advised them of their right to involve the Ombudsman. The Ombudsman at this moment in time is considering the situation and has not made a judgement.


COVID-19 pandemic was a difficult time for residents/relatives and staff. Where we had an outbreak within the home we followed current guidance by Public Health England and consulted with and worked with the United Kingdom Health Security Agency (UKHSA) and also the Local Authority, (LA). We regularly advised relatives through e-mails of the situation during the time of the home being closed. The UKHSA, LA and no other person or body have been critical of our management of the COVID process which was always delivered for the safety of service users staff and relatives. We advised all relatives of the Essential Care Giver guidance in order to help them to visit their relatives which was always facilitated.


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Review from Chris R (Son of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into the nursing unit at Allonsfield House Nursing Home having suffered a severe stroke several months earlier although she sadly died within a month of becoming a resident. There is a good atmosphere in the centre and the staff are all warm and friendly and seem to care deeply about
the people they look after. My mother needed quite high-level nursing assistance and I believe that was provided effectively and with compassion. The staff also asked about me and how I was managing and I really appreciated that. The facilities are good and the rooms in the nursing unit are well maintained and each has a door with direct access to the outside, which is a huge benefit to someone who is bed-bound. I believe that animals have a huge positive influence on the mental health of people. Although my Mother could not benefit personally from the small farm associated with the centre I saw it as a tremendous asset.

Reply from Nicola McCourt, Home Manager at Allonsfield House Nursing Home

Dear Chris, thank you for your review, it was a pleasure to have been able to assist you and your family at such a difficult time. Best wishes, Nicola.


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Review from Rosemary P (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So glad that we found Allonsfield House when Dad's needs finally became too much for Mum and helpers at home. We looked at other homes but Allonsfield was the perfect place for my lovely dad. We found the staff to be kind, friendly, efficient, and welcoming, taking a real interest in those they care
for. Nothing is too much trouble. Dad was happy and relaxed here, able to walk all day if he wanted. He enjoyed the human company and the visits from baby goats etc brought in from the home's little farm for residents to pet and bottle feed! The home itself is full of light, bright, clean, and airy rooms all with views of and access to the central garden, a lovely safe sunny space. We often met Dad in the conservatory, sitting in bright, modern comfortable chairs - it felt very homely and relaxing as does the whole place. The carpeted corridors keep sound muted. All the residents and staff that I met seemed happy to be there. I cannot thank them enough for their kindness to Dad and our family.

Reply from Nicola McCourt, Home Manager at Allonsfield House Nursing Home

Dear Rosie, thank you so much for your kind words. Your dad is very much missed at Allonsfield and I am so happy that we were able to help make his last months comfortable and calm in our home. We look forward to commemorating him in our new memorial garden with his favourite gnome from his own garden. Sending best wishes from all at Allonsfield.


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Review from S H (Daughter of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into Allonsfield to have respite care but is now a permanent resident. I am very impressed with the standard of care she has received. The staff are kind and patient and they have been quick to follow up with any medical concerns and referrals. I chose this home because of the confidence
I felt in the manager, it really is a well-run nursing home. My mum's room is excellent, the food is lovely and the staff cater for individual needs. Well done!

Reply from Judith Morgan-Worrall, Home Manager at Allonsfield House Nursing Home

Thank you for such a lovely review, and for taking the time to complete this for the home, such positive praise, the staff will be over the moon. I am so glad you are happy with the support your relative is receiving at Allonsfield house, I will pass on your feedback to the team. Kind regards, Judith.


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Review from H F (Niece of Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Safe, secure, and friendly environment. Staff were attentive and professional. A flexible attitude to residents' needs. Clear and reasonable attitude to visitors.

Reply from Judith Morgan-Worrall, Home Manager at Allonsfield House Nursing Home

Thank you for taking the time to complete a review for Allonsfield House, we are very grateful for your response. I will pass on your comments to the team, thank you again. Kind regards.


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Review from L H (Daughter of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum entered Allonsfield care home when her Alzheimer's became difficult to manage in her own home. Once she had settled in, she flourished with all the love, care, support and dignity that she received from all the wonderful staff. She was treated like a member of their own families and I always
felt welcome to visit whenever I wished (prior to Covid-19) and the latter months. She passed away peacefully in her own bed in the home she loved.

Reply from Judith Morgan-Worrall, Home Manager at Allonsfield House Nursing Home

Thank you for your touching review of Allonsfield House, which I will share with all the staff.
Your mother will be sorely missed by both the residents and staff at Allonsfield House, Mum brought such joy with her laughter, jollity, and singing. Our thoughts are with you at this difficult time. Kindest regards, Judith.


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Review from M S (Daughter of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Allonsfield for 16 months now and I cannot praise the management and all the staff enough. The care home is always clean and has a fresh smell about it. Mum has Alzheimer's along with very poor eyesight and hearing. The care she receives is outstanding. The staff are considerate,
very caring and happy. The menu choices and food are very good. Mum enjoys the activities provided including dancing and singing. She is very well cared for and I thank all members of staff.

Reply from Judith Morgan-Worrall, Home Manager at Allonsfield House Nursing Home

Thank you for such a lovely review, the team at Allonsfield will be over the moon, it really makes such a difference to receive such positive words and praise. Thank you for your kindness. Best wishes, Judith.


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Review from Susan A (Niece of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is very happy at Allonsfield. She loves her surroundings, the staff and is happy with all her care.

Reply from Judith Morgan-Worrall, Home Manager at Allonsfield House Nursing Home

Dear Susan thank you for completing a review for Allonsfield, and great to hear your Aunt is happy in her care surroundings and home. So lovely that Aunty is now enjoying regular visits from those that are close to her, it really does make all the difference. Best wishes and kind regards, Judith.


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Review from Keith S (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is pleasantly situated in rural surroundings. We were immediately impressed with the friendliness and dedication of the staff and their willingness to take the time to answer our queries.

Reply from Judith Morgan-Worrall, Home Manager at Allonsfield House Nursing Home

Dear Keith, thank you for your lovely review and for taking the time to complete this. I am so please you are happy with the care and that staff at Allonsfield are supporting you appropriately with any queries you may have. With best wishes, kind regards Judith.


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Review from E S (Husband of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wheelchair-bound and uncommunicative. Requires continual attention for feeding and washing - very well looked after.

Reply from Judith Morgan-Worrall, Home Manager at Allonsfield House Nursing Home

Thank you so much for taking the time to complete a review for Allonsfield, this is very much appreciated. Kind regards and best wishes Judith.


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Review from Lila B (Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am impressed with the staff and accommodation. Food is excellent, varied and well cooked!

Reply from Judith Morgan-Worrall, Home Manager at Allonsfield House Nursing Home

Dear Lila, thank you for taking the time to write a review, and for your kind words regarding the staff, accommodation and the food at Allonsfield. If you have any concerns you know where to find me. Best wishes and kind regards, Judith.


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Review from Sandra B (Daughter of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home staff are very friendly and approachable. The home is very clean and my mother is well cared for. There are activities available such as music, singing and crafting. I am very happy with the care my mum is receiving and I would recommend Allonsfield House to any friends or family looking
for a care home.

Reply from Judith Morgan-Worrall, Home Manager at Allonsfield House Nursing Home

Dear Sandra. We are so pleased your mother will be staying with us at Allonsfield, she has such a happy disposition she is a joy to have as a resident at Allonsfield. She puts a smile on everyone's face. Thank you for taking the time to complete a review for the home which will be passed onto the staff. Best wishes and kind regards, Judith.


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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Allonsfield House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.704 for Allonsfield House Nursing Home is calculated as follows: ( (250 Excellents x 5) + (49 Goods x 4) + (14 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 318 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Allonsfield House Nursing Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (5)

Bishnu

Bishnu Lambichhane

Job Title: Home Manager

I started my career in the care industry and soon realised my passion was nursing. I have acquired considerable experience working for the NHS in various positions as well as in private care homes. Since joining Kingsley, I have progressed from Clinical Lead Nurse to Home Manager at Woodbridge, before moving to Allonsfield. I love the support you get from a family-run company and I am blessed with a great team. Outside work, I love reading and gardening and enjoy travel.


Madeline

Madeline Byer

Job Title: Deputy Manager

I have worked in healthcare since 2010, I started as a support worker and then completed my degree in Mental Health Nursing in 2016. I have worked in acute wards as well as nursing homes. Being an advocate for people with physical and mental health needs has always been a passion of mine and I have always been drawn back to working with the older generation. I believe in being honest, compassionate, kind and having good listening skills. I will always do my best to help anyone who is struggling. Being holistic and working with the Multi-Disciplinary Team is key when caring for residents and their families. I will always strive to empower my team to provide the best quality of care possible.


I love all things Disney so if I'm not at work I'm probably visiting Disney World. I have a good sense of humour and like to lead life and work with a positive attitude. A happy atmosphere is contagious and this is always my goal!


Lucy

Lucy Rhys-Williams

Job Title: Hospitality Manager

I gained several years of experience managing hotels throughout East Anglia before joining the team at Allonsfield House as hospitality manager. I am a qualified Holistic Therapist, Sound Therapist and Reiki Master and in my spare time also enjoy gardening, road cycling and walking my rescue dog Denzil.


Victoria

Victoria Parrish

Job Title: Administrator

I have been working here at Allonsfield for two and a half years. However, I have worked in the care sector for 17 years in many different roles and I can honestly say Allonsfield is the loveliest place I have worked. The residents make me smile every day and I enjoy having a “natter” and listening to their own and family history. My family are very important to me and I spend most of my spare time with my nephew and nieces and I love being Aunty Vic. I also like to watch crime dramas and documentaries.


Sally

Sally Ann

Job Title: Head House Keeper

Joined: 2010

Sally Ann has been head housekeeper at Allonsfield House for 11 years. She is well organised and efficient and particularly enjoys interacting with the residents and making them smile. Sally Ann is very helpful to all staff and always makes new employees feel very welcome. Sally Ann always has a smile to make people feel very relaxed, she ensures that Allonsfield has a safe, warm and welcoming environment and strives to make the place feel like home from home.