Broadlands

Borrow Road, Oulton Broad, Lowestoft NR32 3PW
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Top 20 carehome certificate
10 60 Reviews
  • Broadlands, Lowestoft
Broadlands care home in Oulton Broad, Lowestoft, is a charming care home rated Outstanding by the care industry regulator Care Quality Commission. The home is owned and operated by Greensleeves Care, a charitable organisation providing care for older people.

The care home offers hotel style accommodation and is situated in Lowestoft on the Norfolk Broads.

Staff provide care to meet individual residents' requirements and receive ongoing training in all aspects of care. Accommodation is provided in en-suite bedrooms. The home’s ‘Broad View’ restaurant has exceptional views across the Broads and a delicious menu.

The grounds have been fully adapted to provide easy wheelchair access enabling residents to simply sit and enjoy the beautiful scenery or indulge in a spot of gardening in one of the many raised flower and vegetable beds.

Carers cater for each and every one as an individual when it comes to organising activities. The care home's own transport offers trips and excursions on a regular basis according to residents’ wishes.

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Care Provided by Broadlands

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 52 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Hearing Impairment
  • Orthopaedic
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Sheltered Housing

Good to Know

  • Person in charge
  • Anne Maas (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (43)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009

Funding & Fees Guide for Broadlands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £875 – £1,667
    • RESPITE Self-Funded Residential Care £875 – £1,667

  • Fees updated March 2024.


    Exact fees depend on the specific care requirements of each individual. Double rooms at Broadlands are available from £2,378.
  • (these prices are only a guideline, please contact Broadlands to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Broadlands Reviews (60)

Total of 60, showing 21-40
10

Broadlands has a Review Score of 10 (9.985) out of 10, based on 11 reviews in the last 2 years. Over all time Broadlands has 60 reviews.

Overall Experience

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Date Published

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Review from J C (Niece of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle lived at Broadlands for five years. During that time he was treated as one of the family. His individual care and needs were always well provided and supported both with activities at the home and his personal choices. The staff are exceptional I cannot thank them enough for all the care and
attention they made my uncle's life special.

Reply from Anne Maas, Home Manager at Broadlands

Thank you for this amazing review, it was our absolute pleasure to care for such a lovely man.


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Review from Sarah H (Daughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful home! From the moment Mum was greeted by smiling faces at the door on the day she arrived, she felt at home and for us, as a family, we knew it was right. It is such a happy home and the staff were like extended family members not only to Mum but to us too. They treat everyone with
such care and compassion. Mum loved the activities and the wonderful meals that are on offer. She loved it there. Unfortunately, Mum's time at Broadlands was cut short due to a sudden deterioration in her health. During her last few days, again the staff dealt with her care with dignity and great kindness and supported us too. Even though it was for a short period of time, Mum always said it was home from home and as a family, we couldn't agree more. We would highly recommend Broadlands.

Reply from Anne Maas, Home Manager at Broadlands

Thank you for these lovely kind words, it was an absolute pleasure to care for your mum.


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Review from John G (Son of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum and Aunt have been residents in Broadlands for over 3 years and the care afforded to them has been exemplary. The facilities and beautiful setting make this a very special place.
The attention given by all members of staff, regardless of seniority, is of the highest standard.

This COVID
year we have truly missed all the usual wonderful celebrations which give staff, residents and relatives the opportunity to mix together socially, either to fundraise or celebrate special occasions. Relatives and other visitors are always made to feel welcome. It is satisfying to hear a relative refer to Broadlands as “home”.
Thank you so much!

Reply from Jo London, Administrator at Broadlands

Thank you the wonderful review, it is our absolute pleasure to look after such lovely ladies.


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Review from D B (Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been here for just over a year I have seen several changes all good! Not least I now have a lovely suite of new furniture that I am very pleased with. I find that all the staff are very caring and some I have got fond of. The manager has made sure we are safe all the time from the Pandemic but
at the same time gradually easing restrictions. The food is still great.

Reply from Jo London, Administrator at Broadlands

Thank you for your kind words and comments, it is our pleasure to look after you.


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Review from Susan K (Daughter of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Broadlands for over a year now and was very much welcomed from the day she first arrived feeling understandably nervous. I had visited other nursing homes in the area prior to choosing Broadlands and non of them matched up in terms of cleanliness and a positive, welcoming
atmosphere. During her time in Broadlands, my mother has been treated with dignity and respect and is so well looked after by the care staff and management. She has been able to be involved in a variety of daily activities which are run with enthusiasm. When I have observed the interactions between the staff and my mother and also other residents, the staff seem genuinely caring and committed to the welfare of people in their charge.
I work for the NHS and Broadlands was recommended to me by colleagues who had also had family there and who considered this to be the outstanding care home in the locality. I certainly concur and I am so grateful to all the staff for their hard work.

Reply from Jo London, Administrator at Broadlands

Thank you for this wonderful review, it is such a pleasure to care for your mum.


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Review from N T (Son of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first contact with Broadlands to when my mother was taken to the hospital we found all members of staff to be friendly, kind and extremely helpful. Not only to my mother but to all family members. She enjoyed her stay in the home and was particularly complimentary about the food. Her named
nurse deserves a special mention as she went above and beyond her duties and formed a close bond with Mother.

Reply from Anne Maas, Home Manager at Broadlands

Thank you, it was our pleasure to care for such a lovely lady.


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Review from E M (Nephew of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt sadly passed away just before Christmas having spent 9 and a half years in Broadlands. In that time she received the best of care and attention. The staff were always considerate of her needs.
I was always welcomed on my visits and could always discuss matters with the staff and managers.

Reply from Anne Maas, Home Manager at Broadlands

Thank you for your kind comments, it was our pleasure to look after your Aunt.


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Review from Grant H (Son of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received at Broadlands was exceptional. The staff made such a difference and took their time to help her. I could not recommend Broadlands enough.

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Review from Alexander U (Respite Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Broadlands Care Home, in my personal opinion, is equal to any 5-star hotel.
The staff are dedicated to the care and wellbeing of the residents.
If a resident requires something, the staff will attend to it with courtesy and very promptly.
I would recommend Broadlands to any friend or family member
needing a first-class nursing home of just to recuperate after an operation.

Reply from Anne Maas, Home Manager at Broadlands

Thank you so much, Alexander, for your lovely review, you are welcome at Broadlands anytime.


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Review from Julia B (Daughter of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the staff provided exceptional care for our father and support to the family. At every change in his circumstances over the years their caring, engaging and supportive approach for his best needs has always been paramount. A lovely 'home from home'.

Reply from Anne Maas, Home Manager at Broadlands

Thank you for your lovely comments. It was our privilege to look after your Dad.


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Review from Sarah H (Daughter of Resident) published on 8 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Broadlands is home in every respect; not just for residents but also for us relatives.
The staff team are welcoming, friendly, kind, and constantly maintain an outstanding level of commitment thus ensuring the well-being of all their residents.
My father has been part of this extended family for ten
months. He is safe, well, happy, active and brilliantly cared for. I can leave after spending time with him, safe in the knowledge that all will be well.
The peaceful Broad-side location of Broadlands simply enhances the ambience and ethos of this exceptional and unique home.

Reply from Anne Maas, Home Manager at Broadlands

Thank you for your wonderful review, as always it is our privilege to look after your Dad.


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Review from Kate S (Daughter of Resident) published on 28 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father joined the Broadlands ‘family’ in September 2018. This has proven to be the best decision we could have made. The entire team are dedicated to creating a genuine ‘home from home’ environment and committed to consistently delivering an outstanding standard of care. Everything is geared towards
ensuring their residents are happy, content, safe, respected and truly cared about. Nothing is ever too much trouble. Every member of the team is so welcoming and kind and as relatives, we feel very much a part of this wonderful home. The setting and gardens are beautiful with an amazing view of the Broads. The sensory garden is a lovely addition and the activities team provide a varied and imaginative programme that is inclusive to all. Simply put, I and my family could not wish for more from this exceptional home.

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Review from Andy M (Son of Resident) published on 20 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A tough period for myself and my family over the last 18 months with my mother moving into care, made easier by Broadlands. I live overseas (New Zealand) and I made initial contact with the staff at Broadlands as Mum had expressed her desire for that to be her final and only home she would entertain
(her mother had lived there).
After initial contact and then further contact about my concerns with Mum's wellbeing the staff at Broadlands were of unbelievable help, both visiting her at home to introduce themselves and provide information/advice to me and then facilitating respite care after which Mum decided she wanted to stay at Broadlands indefinitely.
Since her move, she has taken great steps in her approach to life and living, thanks to the staff and environment at Broadlands. We recently visited to finalise her move and our findings were nothing but positive.
Thank you to everyone at Broadlands for your help and the environment you provide for Mum, it is truly a great care home.

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Review from Christine S (Daughter of Resident) published on 29 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to Broadlands at the end of November 2018, initially for respite care but decided that he wanted to stay permanently in January 2019. Sadly he became unwell in the middle of January, was admitted to hospital and we knew he wouldn't get better. He wanted to return to Broadlands to end
his days and the staff pulled out all the stops to ensure that he could. They went above and beyond what I expected. Not only did they care for him with compassion, making sure he was comfortable all the time, but also looked after my sister and I enabling us to be with him 24 hours a day for his final few days. The staff make sure all residents feel as if the home is their own, providing anything and everything that is needed. I can't fault Broadlands in any way and am indebted to them for how they looked after my beloved dad.

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Review from Mark B (Son of Resident) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Broadlands provided a high and consistent level of care to my father over an 8 year period. He was able to participate in activities (of which there were many) to suit himself. High levels of care, compassion and dignity were provided. At all times, Broadlands became his home and a happy home at that.

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Review from Barry P (Son of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first day that my mother spent in Broadlands, she was treated kindly, lovingly, with respect for her own wishes. The whole experience until her passing was beyond reproach.

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Review from N D (Son of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident since September. I cannot fault the care, attention to detail and safety, it really is a home from home. The staff are very dedicated and caring in every possible way. We could not have chosen a better home for mum and the staff fully deserve their outstanding rating.

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Review from Diana S (Daughter of Resident) published on 31 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has now been a resident at Broadlands for a month and already she is a different person. The kindness of the staff, the attention to all detail, the cleanliness and decor throughout, the amazing food, the wonderful gardens and the daily activities are all exceptional. The result is one happy,
nourished and content Mum, all characteristics I had not seen in her in a long while. I feel blessed that she has such a lovely home to live in and cannot give enough praise to everyone involved in making it just that.

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Review from Carol D (Daughter of Resident) published on 2 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident of Broadlands for 3 years. Not always the easiest of residents, he was very lucky to be able to live his last three years there, as I strongly believe that the standard of his care could not have been bettered anywhere else. Broadlands is in a lovely setting with good access
to the outside, with beautiful grounds and views. The staff is exceptional, with the majority of them working for Broadlands for many years. This in itself shows how good - and happy - the place must be to work in. Broadlands IS a happy place, with lots of laughter and activity all the time. My father was very happy there - level of care and compassion shown to him was exemplary. In his last few months Broadlands became my 'home from home' - the staff there became my friends, giving me much needed support. They worked closely with me in the last few days to ensure that my father's end of life care was what I wanted. I have nothing but praise for what they do.

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Review from Ken B (Son of Resident) published on 29 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's last two years were spent at the superb home of Broadlands. Set in beautiful grounds overlooking Oulton Broad. Mum was cared for, pampered and magnificently looked after by an exceptionally dedicated and professional team of lovely people. Whenever my wife and I visited Mum, we were greeted like
old friends and treated the same as Mum. Quality meals and a very varied menu to suit all tastes and requirements are served in a bright dining room at regular and reliable times. This is one aspect which certainly gave Mum a sense of security, as well as enjoyment. Mum often remarked with affection how everyone knew her and called her by her favoured first name. That meant such a lot to her. Personal care coupled with regular visits by the local doctor to monitor residents certainly gave Mum and me an excellent sense of care. Mum could not have wished for a better place to be for the final phase of her life.


So thank you Broadlands for contributing to Mum's long life.


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Current Review Score: 10.0 (9.985)

Overview of Review Score

The Review Score of 10 (9.985) out of 10 for Broadlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.985 for Broadlands is calculated as follows: ( (130 Excellents x 5) + (2 Goods x 4) ) ÷ 132 Ratings = 4.985

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Broadlands is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Aug 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (32)

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Meet the Team (6)

Anne

Anne Maas

Job Title: Manager

Hi, I’m Anne and I have worked at Broadlands for 19 years, the last fourteen years as manager.
I have an extremely dedicated and committed team who all deliver person centred care. We work together in our residents’ home supporting them to “live the rest of their lives” to the full Each one of our residents’ is an individual and their wishes, choices and preferences are always respected. We offer a “home” for life.
My personal philosophy is that we are privileged to work in our residents’ “home” and look after our residents’ as we would our own family. Relatives and friends are always welcome. I am very approachable, along with the rest of my management team and we are always happy to help.


The best medicine is a smile and laughter, and you are always guaranteed that at Broadlands.


Sally

Sally

Job Title: Deputy Manager

Joined: 2009

I started at Broadlands in August 2009 and feel my role has grown together with my special relationship with all our residents and families alike. Every day is a new day which brings some challenges but enables me to ensure the best care and support is given to our residents which enhances not only their health but also their wellbeing.


Helen

Helen

Job Title: Senior Care Administrator

Joined: 2000

Broadlands has been a part of my busy life for nearly 20 years and has become part of my extended family. When not at Broadlands I am busy looking after my two children, teaching health and social care, playing hockey and socialising with friends.


Jo

Jo

Job Title: Administrator

Joined: 2010

I hadn’t worked in a care home before coming to Broadlands, I find my role to be thoroughly fulfilling, and I wouldn’t want to work anywhere else. As each day finishes I know that I have made a difference in each and every one of our residents’ lives.


Beverley

Beverley

Job Title: Bookkeeper

Joined: 2002

I have worked at Broadlands for 18 years and have seen many changes. The home has grown but it has never lost its family feel. I still say that it is not like coming to work but just visiting a friend, helping out and then going home. Outside of work, I love being around family and looking after my grandchildren.


Beryl

Beryl

Job Title: Cook

Joined: 2000

I have worked at Broadlands for most of my working life. I love my role and I pride myself on our dining experience and person centred approach. I get to know all of our residents and cater for their individual needs and welcome them all into our home.