Carlton Hall Residential Home

Chapel Road, Carlton Colville, Lowestoft NR33 8BL
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8.5 17 Reviews
  • Carlton Hall Residential Home, Lowestoft
Carlton Hall is a residential village located in Carlton Colville and provides a full range of accommodation choices. The village is set in the landscaped grounds of the 18th century Carlton Hall and aims to give residents the opportunity to enhance their quality of life by providing a safe, happy, caring and comfortable family home in a peaceful setting. The home has won Lowestoft in Bloom for the last 3 years.

The original Hall premises encompasses 21 traditional rooms (one a double room available for couples) all with ensuite toilet/sink facilities, the Courtyard Dementia unit encompasses 17 individual rooms with a mixture of ensuite wet rooms or ensuite toilet/sink facilities, The Granary and Bakehouse encompasses 15 luxury rooms with original period features and ensuite wet room facilities, and the new Luxury Orangery unit encompasses light & airy large modern bedrooms with ensuite wet room facilities. All rooms throughout the home have an emergency call bell system and high levels of staffing to ensure care is provided as and when required. Additional lounge/dining rooms and assisted bathroom facilities are provided throughout the home.

Carlton Hall provides a range of care and support services, including Alzheimer's, palliative care, Parkinson's Disease, stroke, visual and speech impairment and physiotherapy.

Within the grounds residents and their families have full access to the Olive Tree Coffee House run by the care home staff, offering a choice of tasty snacks and cakes.

Also within the secure grounds reside 49 sheltered bungalows, available for purchase and for whom the home provides care and domestic help as required and a meals on wheels service, separately charged.

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Care Provided by Carlton Hall Residential Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Carlton Hall Ltd
  • Person in charge
  • Mindy Stammers (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (84)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 1

Funding & Fees Guide for Carlton Hall Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,520
    • Self-Funded Residential Dementia Care £1,000 – £1,520
    • RESPITE Self-Funded Residential Care £1,200 – £1,520
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,520

  • The price per week varies according to level of care required and size and location of room. We are happy to accept social services funding with private top up in our standard or premium rooms. Activities and entertainment provided by visiting professionals such as musicians and singers are included within the price. We also have hairdressers and chiropodists who also visit but charge separately for these services, as and when required.
  • (these prices are only a guideline, please contact Carlton Hall Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors to report to main reception on arrival.


  • Parking

  • Free parking available onsite in main carpark


Carlton Hall Residential Home Reviews (17)

8.5

Carlton Hall Residential Home has a Review Score of 8.5 (8.525) out of 10, based on 4 reviews in the last 2 years. Over all time Carlton Hall Residential Home has 17 reviews.

Overall Experience

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Date Published

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Review from T W (Son of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was very well looked after; good communication between the home and the family.
Could not have wished for Mum to have been in a better place.

Reply from Anne Daniels, Finance Manager at Carlton Hall Residential Home

Thank you for your very kind words. Mum was a pleasure to look after. We also enjoyed welcoming you and your lovely family.


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Review from H S (Daughter of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional service and care were provided from intake onwards. Impressively client/person centred. Nothing too much trouble! very professional and understanding re people with dementia. Beautiful grounds, great activities, delicious food. My Mum is very happy here. Her mood has already lifted and I
feel so grateful and also reassured she is getting exceptional care. Thank you.

Reply from Mindy Stammers, Care Manager at Carlton Hall Residential Home

Thank you so much for your lovely review. We strive to ensure that the transition to care is a positive experience, for your loved one, as well as yourself, as it paves the way to a happy future. We have an excellent team and are so proud of the service they provide, which leads to an exceptional review like this. Thank you once again.


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Review from J C (Daughter of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came into care very poorly and weak. Since then he has put on a stone and is very much stronger. His every need is taken care of - showers, dressing, laundry, lovely meals, and snacks. Presents on Holidays and lots of daily activities.
The room is spacious and clean, with lovely furniture.
The home's staff are great, and many are related, so a family business.

Reply from Mindy Stammers, Care Manager at Carlton Hall Residential Home

Thank you so much for your compliments and kind words. Our team works so hard to ensure we provide the best service and quality of life to our residents. Your review is so very much appreciated.


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Review from Janet S (Cousin of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with Carlton Hall, the staff team are brilliant, very caring and always have time for a quick word or a joke with the residents, plenty of activities for everyone to look forward to. A blueprint for care in the future.

Reply from Sally Stubbs, Finance Director at Carlton Hall Residential Home

Thank you for your very kind words, your review is very much appreciated. Our staff team go above and beyond to ensure our residents receive the very best care and quality of life.


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Review from Roberta T (Daughter of Resident) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the staff are caring, kind and treat my mum with dignity and respect. However busy they are, they spare time to talk to Mum to make her feel at home and at ease. Their compassion and patience are amazing.

Reply from Sally Stubbs, Finance Director at Carlton Hall Residential Home

Many thanks for your kind words which I will pass on to our staff. Comments like this are always well received and help remind staff what a valuable role they do. We believe they do an amazing job but to hear this from families is always especially welcome. So thank you again for your kind comments.


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Review from Paul B (Son of Resident) published on 15 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was in the home from November 2021 through to his death in September 2022. He was admitted aged 91, still with good mobility at that time but suffering very badly with dementia.
The care he received from all members of the team was exemplary and everybody there (including those whose roles are
not directly linked to the provision of care) genuinely seem to care.
It was a comfort for me to find such a nice, welcoming and safe place for Dad to spend the last phase of his life, where the meals were good, where there was a good range of activities/entertainment and where he was always treated with respect.

Reply from Sally Stubbs, Finance Director at Carlton Hall Residential Home

Many thanks for your kind words which I will pass on to the staff. It means so much to them to receive feedback from family members and to know that they have made a difference.
The care team do an amazing job and rely on a whole support team to enable them to do this - admin, activities, maintenance, gardening and catering - all play their valuable part in support. We are so glad that we were able to support Dad during this time. Thank you.


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Review from Raymond K (Son of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Carlton Hall Residential Home in September 2021. She has had various health issues and the staff have gone out of their way to comfort and reassure her, I can not praise them enough. They are all very helpful and friendly and my mother is treated with the utmost respect, nothing
is too much trouble.

Reply from Sally Stubbs, Finance Director at Carlton Hall Residential Home

Many thanks for your very kind review. We feel our staff are amazing. They do such a caring job, day in, day out and always try and make each and every resident feel comfortable and at home whilst still allowing them to be as independent as possible. I will pass on your comments which I know will mean a great deal to them. Thank you.


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Review from A J (Daughter of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother spent 2 weeks in The Granary in January 2021, having suffered another exacerbation due to COPD and was struggling to look after herself at home. Her time spent at Carlton Hall Residential Home gave her the chance to 'recharge her batteries' enabling her to improve. The staff were all friendly,
professional and caring and it was a further comfort to our family that she was being so well looked after in a beautifully appointed room set in lovely surroundings. Unfortunately due to her condition our mother ended up in hospital end of May 2022 and was told she needed support before she could be discharged. Once again our mum is back in Carlton Hall and although going home would have been everyone's preferable option, we couldn't be more relieved and happy that our mum is back in the caring hands of the Carlton Hall team.

Reply from Sally Stubbs, Finance Director at Carlton Hall Residential Home

Thank you very much for the lovely review which is being shared with our fantastic staff team to thank them for everything they do. We are glad that your mother enjoyed her stay with us and that we were able to aid her recovery. Like you say, everyone would prefer to have family members at home but when this can't happen we are pleased that we can offer a safe and happy respite when needed and she is always welcome.


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Review from Roger B (Son of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at Carlton Hall Residential Home for two years following a fall and a hip replacement. Her care was exemplary throughout but especially in her difficult last days and hours. I live far away but they kept me informed throughout and facilitated her passing in a compassionate and professional manner.

Reply from Sally Stubbs, Finance Director at Carlton Hall Residential Home

Many thanks for your kind words which we will share with our staff team. They are very much appreciated as the whole team comes together to make our residents stay with us as well as it can be. Keeping in touch with relatives that live away is always important, especially during the difficult times. Thank you again.


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Review from M P (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is our first experience of a care home and although I knew Carlton Hall Residential Home had a very good reputation, I cannot thank the staff enough for how well they have cared for my mum. From my first enquiry and throughout Mum's two-week stay for respite care, the staff have been so open, kind
and caring. They welcomed Mum in with big smiles and made her laugh and I collected her today still laughing and joking with the lovely people who made her feel so at home. I have been very impressed with their professionalism and compassion which gives me peace of mind for Mum's future respite care when needed.

Reply from Sally Stubbs, Finance Director at Carlton Hall Residential Home

Many thanks for your lovely review - it will mean a lot to the staff and the whole team here at Carlton who always go out of their way to make every new resident feel at home. She is welcome to come back and see us any time.


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Review from William C (Son of Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my parents have received during their time at Carlton Hall has been excellent. We have had some difficult times due to their health, the support care from all the staff has made this difficult time for us so much easier, especially as some of the family are not local.
Fantastic team,
driven and managed by the bungalow manager.

Reply from Sally Stubbs, Finance Director at Carlton Hall Residential Home

Many thanks for your lovely comments. We have shared these with our bungalow manager and his care team who do a fantastic job looking after the residents but also helping as much as possible their family and friends. It means so much to staff to receive this acknowledgement and thanks from families, so thank you.


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Review from R C (Daughter of Resident) published on 17 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not thank and praise the wonderful team at Carlton Hall enough. Everyone is so kind and caring to my mum, when I visit mum is always content and happy. My mum looks immaculate with her nails painted and hair washed and set. The grounds are beautiful with lovely flowers, ponds and plenty of seating.
Although I have been unable to see mum's room I just know the standard is high.

Reply from Sally Stubbs, Finance Director at Carlton Hall Residential Home

Many thanks for your kind words. I have shared these with all our staff. It means a great deal when we receive feedback like this as the whole team from carers, activities, cleaners to gardeners work so hard to make this the best place for our residents to enjoy their time with us. Thank you.


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Review from M N (Daughter of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything was explained to me clearly. I was looked after, shown what to do, to see my father. It was a very emotional time. I am very grateful to Carlton Hall for its high standard of keeping all residents safe.

Reply from Sally Stubbs, Finance Director at Carlton Hall Residential Home

Many thanks for your positive review and we are really glad that you enjoyed the recent visit to you father. The visits from family are so important in the well-being of all our residents and we look forward to increasing the number and frequency of these as Covid restrictions gradually subside over the coming weeks.


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Review from Linda C (Daughter of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We placed my mother here a few years ago. She liked the home and was happy to stay. She remarked how happy all the staff are. The food is exceptional and you have a good choice. My mother has sadly deteriorated due to her age and illness (93) years young. She is unable to do anything for herself, but
she is now given 2-to-1 care. We find the home caring, kind, professional and clean. I am happy my mum is there.

Reply from Sally Stubbs, Finance Director at Carlton Hall Residential Home

Many thanks for your lovely review. Our staff do an amazing job with all our residents, keeping them happy and entertained, especially during this last year when the residents have only had contact with their family via video link or telephone. Our chefs are now running taster sessions with the residents to try new foods and recipes, and keep our menus fresh and seasonal. We hope your mother has many more happy times with us and we look forward to welcoming you back into the home as soon as the government restrictions allow.


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Review from Peter L (Husband of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident of this excellent care home for just over 2 years due to Vascular Dementia and physical disability and from day one she has settled in and really liked the home. She’s always been treated with excellent care, dignity and is always looking well in regards to her clothing.
The care staff keep me updated regularly with her treatment if she falls ill and during the lockdown periods the care and entertainment staff have gone above their roles to keep her entertained and by providing us with video calls once or twice a week so we can keep in touch with each other. The management of this home have gone above the required PPE standards and have been very good at keeping the residents and staff safe during the pandemic, and the standards of care, food and hygiene are all excellent in my opinion. Their entertainment staff do a great job keeping my wife and the other residents fully entertained. I can’t thank the care staff enough for their work and I highly recommend this home.

Reply from Sally Stubbs, Finance Director at Carlton Hall Residential Home

Thank you Peter for your lovely review. I will share this with our staff who always work tirelessly to make the residents' stay with us as happy as it can be. This last year has been particularly difficult but they have all taken time and care to ensure our residents have been at the heart of everything we do. The video calls, drive-throughs and now the Covid-secure visits make such a difference to our residents and to see the joy on their faces makes it all worthwhile.


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Review from S P (Daughter of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted last October as it was in the middle of the pandemic it has been a difficult time for everyone. I've always found the staff helpful and pleasant. My mother has settled well and is happy. Her health has been well looked after and there is a caring atmosphere around her. I am more
than happy with the care she has received. (As I haven't been able to see her room and go inside I cannot comment on some of the subjects below)

Reply from Sally Stubbs, Finance Director at Carlton Hall Residential Home

Thank you for your very positive review. As you say it has been difficult for families when their relatives have had to come into the care home without the normal visits being possible and our staff have worked hard to keep the residents in contact with their families. As the restrictions begin to be lifted over the coming months, we look forward to being able to fully welcome families back and to provide activities both inside the home and within the beautiful grounds for residents and families to enjoy together.


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Review from Stephen M (Nephew of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carlton Hall appears to be well run and the staff are friendly and helpful. My aunt has been a resident since mid-December 2020 and has settled in well. She enjoys the companionship of the other residents and the activities. We understand that the Covid situation has caused additional pressure on both
staff and residents but the management have dealt with the situation sensibly and managed to limit infections to residents, with good, sound procedures in place which all staff adhere to. We have been unable to visit my aunt's room so we are unable to comment on size or suitability but I know she is comfortable and all her needs are catered for. I know she relies heavily on the staff to do most basic tasks for her and she is very appreciative of all that they do.

Reply from Sally Stubbs, Finance Director at Carlton Hall Residential Home

Many thanks for your positive review. Your aunt has been a welcomed member of our care home family and has settled in well. We are so pleased that we have now been able to re-commence visiting for families which is wonderful for the residents and staff. We are now arranging to re-commence some of our external activity visitors especially the very popular musicians & singers. More details will be available on this shortly.


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Current Review Score: 8.5 (8.525)

Overview of Review Score

The Review Score of 8.5 (8.525) out of 10 for Carlton Hall Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Carlton Hall Residential Home is calculated as follows: ( (44 Excellents x 5) + (4 Goods x 4) ) ÷ 48 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.608 Points relating to the number of positive Reviews for Carlton Hall Residential Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2. 4 Positive Reviews ÷ 17.2 = 0.233

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Frequently Asked Questions about Carlton Hall Residential Home

What types of Care is Carlton Hall Residential Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Carlton Hall Residential Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Carlton Hall Residential Home have?

There are 84 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Carlton Hall Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Carlton Hall Residential Home to the centre of Lowestoft?

2.9 mile(s) as the crow flies, distance by road may be significantly further.