Chilton Court

Gainsborough Road, Stowmarket IP14 1LL
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8.5 18 Reviews
  • Chilton Court, Stowmarket
Chilton Court is located close the the Mid Suffolk Leisure Centre providing care for a number of older people in the Mid Suffolk area. The leisure centre provides residents access to a full size swimming pool and has a seat lift for people less able to enter the water.

The home is a short distance from local shops and the post office and access to a bus route is also close by.

Chilton Court offers a number of en- suite single rooms, with television access and telephone points. The home also features a lift to the first floor.

Meals are balance and freshly prepared by a chef onsite who is able to adapt meals to suit anyone with specialist dietary requirements. Meals can also be provided for relatives visiting residents for a nominal fee, if required.

Chilton Court is part of the Stowcare group, operating in the Suffolk area. The home has a number of visiting professionals for residents to engage with and make use of including, a hairdresser, chiropodist, physiotherapist and activities coordinator.

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Care Provided by Chilton Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Vicky Willis-Betts (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1985
    • Last Refurbishment: 2000
    • Number of floors: 2

Funding & Fees Guide for Chilton Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,450
    • Self-Funded Residential Dementia Care £1,450 – £1,450
    • RESPITE Self-Funded Residential Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,500

  • We also have larger Courtyard Units, please contact directly for these prices
  • (these prices are only a guideline, please contact Chilton Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At any time


  • Parking

  • On site parking


Chilton Court Reviews (18)

8.5

Chilton Court has a Review Score of 8.5 (8.541) out of 10, based on 3 reviews in the last 2 years. Over all time Chilton Court has 18 reviews.

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Review from C B (Daughter of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having not experienced a care home environment, I can honestly say that Chiltin Court is as near to 'home from home' as my mum can be, with very friednly and experienced staff. Clean and fully equipped. Familiar faces in the staff and always available for a chat and advice. Always have time to spend
with residents and relatives and are open to bringing in pets, games, photos and even singers!

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Review from Robert F (Husband of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has had bad experience of respite in the past. This respite was exact opposite. Staff were brilliant in the whole experience. Food lovely especially cake. My wife even said she would come back for Christmas Day Lunch, first class.

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Review from V L (Friend of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness is the thing that shines through the most at Chilton Court, every single person at the home is kind and friendly and gives time to my friend. She is so incredibly happy at Chilton Court, activities are every day and so varied and brilliantly thought out. The rooms are clean and bright and
the attention to detail is excellent. Whenever we have had a question the staff have gone out of their way to help and when sad things have happened they have been supportive and caring with their time for my friend. Just above and beyond anything you could ask for. Thank you.

Reply from Simon Gibbs, Manager at Chilton Court

Thanks very much for your kind words. We strive to do our best every day and appreciate you have seen this at Chilton Court.


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Review from Sandra A (Daughter of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Chilton Court Care Home for six months. Initially, she found it very difficult and it was not an easy decision but she lived on her own and there was no alternative. When the decision was made that she would not be able to return to her own home, my job was to find her the best possible
place and I believe I have achieved that. The staff are amazing. Nothing is too much trouble and they have all gone out of their way to help Mum to settle in. They have got to understand her needs and are able to support her. During this period she has been ill and the care shown was just superb. Chilton Court is a real family; the residents look out for each other. The activities are amazing and everyone is included. I have had two Sunday dinners with Mum which were very good. I would not hesitate in recommending this care home to anyone.

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Review from Brenda P (Daughter of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Chilton Court Care Home for the last seven weeks of his life. The care he received was outstanding; kind, caring staff who always treated him with dignity. The staff also welcomed, at any time, the relatives and always engaged with us in relation to Dad's daily routine and we felt
we became part of the Chilton Court family. I would not hesitate to recommend this lovely facility.

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Review from Trefor L (Son of Resident) published on 25 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were admitted to Chilton Court Care Home as they both required more support than they were receiving from the four times a day carer visits at home.
After a video tour, we selected Chilton Court for respite care prior to a move to Sussex. The whole admission process was undertaken with great
sensitivity and professionalism. Mum and Dad were welcomed and made to feel at home and after their first three days are already beginning to settle in and giving very positive feedback.

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Review from Christine S (Daughter of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been trying to move Dad for nearly two years, when it finally happened, we were very apprehensive. However, we soon realised with what we observed and what Dad was saying (that he was now in a place, and not as he previously said, in the other home that it was a prison)! The staff are all very
caring and compassionate. Residents have activities that can join in with. It is always clean, neat and tidy. It is home from home, and in my opinion, Dad is being cared for by the best team ever!

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Review from M U (Daughter of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Chilton Court Care Home in late 2020. It was important to all our family for her to retain a sense of independence, so the opportunity to move into a house in The Courtyard was particularly welcome.
Since that time, Mum's needs have increased and I have been impressed at how staff
have constantly monitored how best to meet her needs, to make her feel at home and supported, sometimes going above and beyond to reassure her in her autonomy (though in truth she now needs a high level of support with dementia and physical frailty advancing.).
There is a low level of staff turnover which helps Mum as she knows her carers and they are aware of her likes and needs. Throughout the pandemic, I have been able to visit as staff recognised that my attendance was vital to Mum's wellbeing.
Mum is fond of the staff and often comments that nothing is too much trouble.
Other factors conducive to her wellbeing are the excellent food and busy activities programme.
I could say so much more.

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Review from Janet H (Resident) published on 18 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is excellent, food very good.
During Covid all the staff have done a wonderful job, above and beyond keeping us all safe. Well done all.

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Review from David F (Son-in-law of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We sought urgent help a year ago for my elderly mother-in-law as she was no longer able to live safely at home even with regular care and support. She had limited mobility, very poor eyesight and a poor memory in addition to general frailty. Due to the pandemic, we couldn't visit care homes to assess
them - but fortunately, my mother-in-law's GP was able to provide a (very) short list of recommendations. It took less than 24-hours from initial contact with Chilton Court Care Home to my mother-in-law being admitted - amazing at any time but especially in the middle of a pandemic! We genuinely thought that Chilton Court was excellent - the staff were very friendly and caring and looked after all the residents very well - nothing was too much trouble. It took a few weeks for my mother-in-law to settle in, but she came to enjoy the food and the various activities on offer and would comment that 'they look after me very well here'.

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Review from Melanie G (Daughter of Resident) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is nothing I can say to fault Chilton Court Care Home, the transition from hospital to there went so smoothly five years ago, we have never looked back.
The level of care and love shown to residents by all members of staff is abundant, not once have we doubted that Mum is being well looked after.
During the last eighteen months, this has been reassuring whilst visiting was restricted and contact not possible (due to dementia).
I cannot thank all staff enough and would recommend this care home to anyone considering this type of care.

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Review from Frances H (Friend of Resident) published on 5 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has now been at Chilton Court Care Home for just over a year. They were good enough to take her in during the first Covid lockdown break. Although she doesn't understand this, I know she is safe and looked after here. When I visit her she always seems happy, clean and well-fed, she
misses going out but hopefully once life is back to some sort of normal she will be able to have some trips out. She enjoys the craft events that are held there and they often send me photos of her joining in. It is nice for me and her son (my husband who is also a dementia sufferer) to have peace of mind, and that she is no longer 200 miles away.

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Review from L W (Daughter of Resident) published on 10 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has received consistently good care whilst being a resident at the home. Following a recent stay in the hospital, they were very happy to make adjustments to her care package to enable her to return to the home as quickly as possible. There is not a high turnover of staff and they always appear
cheerful even when up against challenging situations!

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Review from Bridget Anna B (Resident) published on 13 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have my independence to come and go as I please, but have the comfort of knowing help is at hand if I need it. All the staff are friendly and kind as are the cleaning ladies.

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Review from J C (Daughter of Resident) published on 13 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been most impressed by the way staff at Chilton Court have gone out of their way to ensure mum settled into Chilton Court and encouraging her to participate in the social activities. The team has paid particular attention to understanding mum her personality, interests and care requirements.
I am most assured by the care she is receiving there.

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Review from Evelyn S (Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find everything is satisfactory and it being Christmas we could have someone selling a few Christmas and birthday cards for us who do not go out much.

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Review from Margaret N (Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I have lived in a house attached to Chilton Court since February when we were very active. We are now receiving just about full care from Chilton Court staff and we are able to rate the standard of day and night care as extremely good.

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Review from J N (Daughter of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the care of Chilton Court Care Home Stowmarket for the past 7/8 months. The staff and managers are top class - caring - and act very quickly if we have any concerns. First class and would recommend highly.

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Current Review Score: 8.5 (8.541)

Overview of Review Score

The Review Score of 8.5 (8.541) out of 10 for Chilton Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for Chilton Court is calculated as follows: ( (35 Excellents x 5) + (1 Goods x 4) ) ÷ 36 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.569 Points relating to the number of positive Reviews for Chilton Court is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4. 3 Positive Reviews ÷ 9.4 = 0.319

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Chilton Court

What types of Care is Chilton Court registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chilton Court provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Sheltered Housing, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Chilton Court have?

There are 47 Single Rooms.

What are the Facilities & Services at Chilton Court?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chilton Court to the centre of Stowmarket?

0.6 mile(s) as the crow flies, distance by road may be significantly further.