Review from M L (Son of Resident) published on 8 July 2022
Submitted via Website • Report

Overall Experience

My dad was in Chrissian for 5 months. I noted the poor standard of care in terms of low-quality food (supermarket budget pies, etc) being confined to his room (because of lack of staff) and most worryingly his ‘unmet care needs’ according to Social Services. When challenging the inadequacy of the overall

care, rather than seeking to address the justified concerns, they acted both confrontationally and defensively.
On a number of occasions, I would arrange to visit him and travel for an hour, only to be turned away as he had not been brought down to the conservatory. I asked if I could see him in his room but was always refused.
In addition, the home fails the sniff test (wee) and is shabby.

Reply from Feizal / Rebecca Molabaccus, Owner at Chrissian Residential Home

Thank you for your review, I would like to highlight that your previous complaints have all been unsubstantiated via Social Services but also Safeguarding etc.
As a home our priority is the well-being of our service users, therefore we have not and will not force anyone to see any family members they decline to. We apologise you did not get to see your father after travelling but he has the right to refuse.
We apologise we served notice to terminate your father's placement due to extreme care needs, and we apologise we declined your request for admission of your mother a few months after your father's placement began with us.
You are related (or there about) to 2 staff members (we trust this is why you gave the staff 2 stars instead of 1).
Our Service users' quality assurance and visitor quality assurance are available to anyone who wishes to see a true reflection of our home, its smell and our food etc not to mention the numerous reviews here. Thank you.

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Review from Maggy B (Niece of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience

My Uncle has been at Chrissian Residential Home for some time now. Originally he had a room upstairs, but now he is totally bedridden and has a shared room downstairs. He can be a difficult character if he is not in the right state of mind and all the carers at Chrissian are very good with him. As I

live 350 miles away I cannot visit too often, but the home always keeps me informed and since Covid I have been able to visit in safety.

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Review from N T (Daughter of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience

Had a lovely visit with dad, as always the staff were exceptional with dad, and, we were as always made to feel so welcome. I can't compliment the home enough for their hard work, a truly wonderful caring home. Well done to the manager and all the staff.

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Review from A E (Resident) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience

Wonderful care home, staff are truly caring, everyone always smiling and happy. My room is lovely, the food is amazing. They take me to the cinema and shopping which I love. The entertainers are fantastic and staff sit with me to do crafts which I really enjoy.
The owners come in regularly which is

really nice, including Christmas day to give all the residents and staff presents! Manager is always helpful, chatty and happy.

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Review from Giovanni M (Resident) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience

I have found the care here exemplary. The decoration is excellent, staff are warm and friendly and treat me with respect.
I have found the other residents friendly and warm-hearted.
I would gladly recommend Chrissian Residential Home to others.

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Review from John L (Son of Resident) published on 10 February 2022
Submitted via Website • Report

Overall Experience

My father was a resident at Chrissian Residential Home for a number of months until his illness progressed to the extent where nursing care was needed.
During his time at Chrissian he had enjoyed being looked after by the staff and they had coped admirably with his care needs. He had liked the food

and even gained a few pounds. He also enjoyed the activities which the home provided.
I found the staff, both office and care staff, to be friendly, happy and very caring and also approachable and well organised.
The home itself is a little shabby and some of the rooms on the small side but that is totally acceptable making it more homely and not like a hotel. The home is very clean and works very well in line with the Covid restrictions, providing LFT testing equipment.

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Review from Penny P (Friend of Resident) published on 19 January 2022
Submitted via Website • Report

Overall Experience

The experience that I have now is different from the way it was before Covid, now I complete an LFT and wear all the protective items provided. I can visit my friend in his own room on my own which is very good for both of us. I have always found all the staff to be extremely caring and kind. I think

they are doing a marvellous job under difficult circumstances.

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Review from James G (Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience

Very homely and friendly. Staff are excellent. Very respectful and always happy to help. Everybody is very caring and even the owners come in every day. Food is so tasty and delicious. Lots of activities which is fun. I moved in and have made lots of friends. I'm really happy living here and very content.

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Review from K L (Nephew of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience

I did have an issue once with privacy on the phone in the living room with my uncle and an elderly lady sitting talking to herself. I feel the carer should have taken my uncle to his room as we were talking to his bank. I feel residents' seating in lounges could be spruced up a bit. Uncle says food

and care are good.

Reply from Feizal Molabaccus, Owner at Chrissian Residential Home

Thank you for your comments and feedback. I would like to remind you as per our conversation on the day in hand that your uncle has the choice to go to his bedroom, our office, the conservatory or any other private area of the home if he wished to do so. Your uncle refused and wanted to stay where he was which is his own right/choice. You asked us to remove all our other service users from the communal lounge, which was firmly declined.
We have already purchased/provided brand new wingback arm chairs to both lounges and bedrooms (less then 6 months ago), Covid visiting restrictions would not have let you see this as yet.
Regarding value for money - I would like to point out we are known for our costings - we are one of the lowest, if not the lowest charging care home across Suffolk, yet our feedback/reputation with care professionals, etc. is held with a very, very high regard.

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Review from L W (Sister-in-law of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience

Due to the pandemic, we have seen our brother-in-law on Zoom numerous times. Whilst he cannot communicate a lot he now smiles, looks happy and clean. You can see how well he is doing since he moved here. We are so happy and grateful.

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Review from Patricia O (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience

My mum will have been in the home for the last 5 years in April. She suffers with Dementia and ongoing illness. All the staff and managers treat her with kindness, respect and dignity at all times. When myself or family members go we are treated with the same as my mum at all times. I have regular contact

over the phone with the home to give me updates on my mum due the lockdown - Covid situation. I could not ask for better care than what my mum is receiving at this time. I consider that she is well looked after at all times and could not ask for more.

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Review from Michael Q (Son of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience

My mother entered the home in September 2020 during the Covid pandemic. Despite the difficult circumstances she was made to feel very welcome and settled in quickly. Although relatives have not been able to visit residents inside the home during this period because of the pandemic, the team at Chrissian

Residential Home have done all they can to ensure residents can see and keep in contact with their loved ones. I look forward to having proper visits in the coming months.

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Review from P F (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience

My father has been a resident before the onset of the pandemic, and with the recent restrictions on visiting, I was confident that he would receive the care and support he needs. The care team have been excellent and have kept me informed of any concerns or changes. This has always felt a homely place,

and the staff treat the residents with respect.

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Review from Nikki T (Daughter of Resident) published on 22 February 2021
Submitted via Website • Report

Overall Experience

Chrissian has been a lifesaver to my father and myself. They have been amazing through this whole pandemic, my father can be awkward sometimes but they have dealt with that with so much care. The staff are amazing, friendly and so caring. I am so relieved to know that he is so well cared for especially

in these covid times.

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Review from P S (Daughter of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience

I am very pleased with all the care and friendship my mum received at Chrissian, especially in the last few weeks when she was treated with dignity during her final moments. My mum has been very happy at Chrissian and made new friends that became family to her. The staff are great.

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Review from Mark A (Grandson of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience

This care home isn't just a clinical care home full of people doing a job, it is a home from home for the residents who have genuine caring professional people there who look after the residents as if they were their own family. You can see the bond between staff and residents that makes you feel at

ease that they are getting the best help possible.
They go so far beyond what would be expected of just a care home and the place has a warm vibe, they have regular activities and entertainment for the residents and if they don't want to take part, the staff always try to find something more to their liking. They take the time and effort to get to know the family and the resident and build a relationship with them, you cannot ask or expect more than you get from the staff here.

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Review from D A (Son of Resident) published on 28 April 2020
Submitted via Website • Report

Overall Experience

Our mum moved into Chrissians in Dec 2019. Our mum had dementia and needed 24-hour care. Our mum would have at least one of my 2 brothers, sister or myself visit her every day. We would call at variant times of the day and we were all made very welcome by the staff, nothing was ever too much trouble

irrespective of the time of day or how busy they were. All was well with her stay, the dementia probably progressed a little over the next few months but my mother was very happy and we were all very content with her care. Unfortunately in March 2020 after coronavirus hit the UK all care home residents across the UK had to be shielded. My mother with her dementia and at an age of 91 fell seriously ill in early April. The care home were brilliant (with lots of precautions) we were given complete access until our mum passed away. A massive thank you to all the genuinely loving, caring staff from all of my family. You will not find a better care home.

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Review from Julia J (Daughter of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience

The manager and all the staff are absolutely wonderful with their care and understanding of residents with dementia. Relatives are welcomed with open arms and communication is excellent no matter how small the matter is. The food is really good with menu varieties.

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Review from Dawn G (Daughter of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience

I am very happy with all aspects of care that the staff and management have given my dad. He is very happy here.

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Review from Bettina J (Resident) published on 26 February 2018
Submitted via Postal Card • Report

Overall Experience

I have been living at Chrissian for several years. I honestly can not express how lovely it is. It's very homely, the staff and management- Everyone are so friendly and happy. The care I receive is - well perfect. The last few years have been so joyful, there isn't a day since I have lived here that

I have not laughed even on the days when I have been unwell. I loved the recent Xmas party especially when the staff were singing.

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Chrissian Residential Home

Care Provided by Chrissian Residential Home

Good to Know

Funding & Fees Guide for Chrissian Residential Home

Facilities