The Dell Care Home

45 Cotmer Road, Oulton Broad, Lowestoft NR33 9PL
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9.8 61 Reviews
  • The Dell Care Home, Lowestoft
The Dell is an award-winning care home situated in Oulton Broad, Lowestoft, dedicated to a versatile and professional service that is dictated by the residents' requirements.

A homely environment and a friendly team of staff have been arranged to make a positive contribution to the lives of older people with care needs, with access to GPs and other healthcare services as well as a welcoming attitude towards friends and loved ones.

Carers are all highly-qualified and the home's policy is to respect the privacy and dignity of every resident.

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Care Provided by The Dell Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Daphne Graves and Joy Henshaw (Home Managers)
  • Admission Criteria
    • Private, Local Authority, NHS referrals accepted
    • Ages 60+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (1)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015
    • Number of floors: 2

Funding & Fees Guide for The Dell Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,325 – £1,500
    • Self-Funded Residential Dementia Care £1,425 – £1,875
    • RESPITE Self-Funded Residential Care £1,400 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,850
  • (these prices are only a guideline, please contact The Dell Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free onsite parking available


The Dell Care Home Reviews (61)

Total of 61, showing 1-20
9.8

The Dell Care Home has a Review Score of 9.8 (9.785) out of 10, based on 11 reviews in the last 2 years. Over all time The Dell Care Home has 61 reviews.

Overall Experience

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Review from P D (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say once again that The Dell is excellent, again I have witnessed firsthand that the residents always come first. This is how it should be, we have entrusted our loved one into their care as their needs are greater than family members can cope with. This means that seeing your loved
one is a lovely visit and not visiting as a carer.
The managers ensure that every complaint is dealt with promptly and effectively, and they work extremely hard to ensure that everything is in place as it should be. It is a thankless task for them at times as people do not always see the bigger picture.
Also, they always have time for a chat with residents and visitors- excellent customer service.
I must also thank the staff as well because they work extremely hard as I know firsthand that residents are not always in a happy place, but they work hard to ensure that they are safe and cared for.
At the end of the day, I know that Mum is safe, well cared for, loved, and happy. Thank you.

Reply from Sarah, Office Manager at The Dell Care Home

Thank you so much for your heartfelt review. We are truly grateful for your kind words and for taking the time to share your experience. At The Dell Care Home, Lowestoft, our priority is always the residents and ensuring they receive the best possible care and attention. It means so much to us that you feel reassured knowing your mum is safe, loved, and well cared for, allowing your visits to be enjoyable rather than stressful. We are also delighted to hear your recognition of the hard work and dedication of both our management team and staff. Your acknowledgment of their efforts, especially in addressing concerns promptly and providing excellent customer service, will be shared with the team, as it means a lot to them. Thank you once again for your trust and kind words. Your support inspires us to keep doing our very best every day.


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Review from S M (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident of The Dell Care Home for 2 Years and I personally cannot fault it. During the month of December Mum was entertained almost every day by various activities or entertainers. There was a good feeling of merriment at all times. I even got up myself and sung and danced for all
residents! I visited Mum on Christmas Day and Mum was so happy. The Carers there treat all relatives with such respect at all times and a coffee is always made for us on our visits. All in All a very positive and peaceful place to be.

Reply from Sarah, Administrator at The Dell Care Home

Dear S, Thank you so much for your lovely review and for sharing your experience with us! We're absolutely delighted to hear how much your mum has been enjoying her time at The Dell Care Home, especially during the festive season. December is always a special time here, and we're so pleased that the activities and entertainment brought joy and merriment to both residents and visitors alike and how wonderful that you joined in with singing and dancing too! It's heartwarming to know your mum was so happy on Christmas Day, and we're thrilled that our carers have made both you and your mum feel welcomed and respected during your visits. A warm coffee and a friendly smile are the least we can offer to make your time with us as comfortable as possible. Thank you again for your kind words and for highlighting the positive atmosphere here at The Dell Care Home. If there's ever anything more we can do, please don't hesitate to let us know!


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Review from j k (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was a bit dubious about having to let my dad go into care home (no one can look after him like I can) but he seems to have settled now.
The staff are friendly and helpful it's only been two months, so far all is good.

Reply from Sarah, Administrator at The Dell Care Home

Thank you for sharing your experience. We completely understand how difficult the decision to move a loved one into a care home can be. It's wonderful to hear that your dad is settling in well and that you've found our staff to be friendly and helpful. We truly value your trust in us and want you to know that we're here to provide the best care possible, treating your dad with the same kindness and attention as we would our own family. If there's anything we can do to make things even better for you or your dad, please don't hesitate to reach out. We're here for you every step of the way.


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Review from M S (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helpful always cheerful and caring.
All the residents seem well cared for, they are always clean and tidy.
The building is well kept with a lovely quiet lounge for those who want to sit and read or watch out of the front window and see the world go by or you can join
in with others in the main lounge with activities such as bingo and painting.
Leading up to Christmas they had visits from a local school, a bell ringing group and the local church performing an alternative nativity which was enjoyed by all.

Reply from Sarah, Administrator at The Dell Care Home

Dear MS, Thank you so much for your kind and thoughtful words! We are delighted that you find our staff friendly, cheerful, and caring. They truly strive to create a warm and welcoming environment for everyone. It's wonderful to know that the residents feel well cared for and comfortable, as their happiness and well-being are our top priorities. We're glad you appreciate the quiet lounge and the opportunity for relaxation, as well as the main lounge with its fun activities. It's lovely to hear you enjoyed the festive events leading up to Christmas; we take great joy in organizing these special moments to bring everyone together. Your feedback means the world to us, and we're so grateful for your support. Please don't hesitate to reach out if there's anything else we can do to make your experience even better!


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Review from M H (Friend of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Your lady resident of 1 1/2 years had been in hospital after a life-threatening fall. She was taken in at The Dell Care Home to such a lovely room with a garden view and given thoughtful and loving care. There are many staff, all are watchful and kind, helping residents to get over their difficulties.
I am the lady's elderly friend and am always treated with care and respect when I call in. If I needed care, I would choose them.

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Review from M B (Friend of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering this care home you are welcomed by friendly/efficient staff - into a kind and caring environment. The cleanliness throughout is exemplary and everything is spick and span in the residents; rooms - where everything is in its rightful place - and there is no risk to the residents - who are
lovingly cared for at all times. If they are distressed or upset, they are immediately comforted and are all encouraged to engage in the activities/entertainment provided for them. The food provided is homecooked and nourishing and they are assisted if necessary. The nursing staff are always available to discuss any concerns and there are regular meetings for relatives to engage with management - who are very approachable. This is a wonderful home.

Reply from Daniella, Office Administrator at The Dell Care Home

Thank you for your gratitude and inspiring feedback. Really appreciated.


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Review from Sue B (Daughter-in-law of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all staff and care of the last year.
Staff work so hard and enjoy being with residents.

Reply from Daniela Santos, Head Office Admin at The Dell Care Home

Thank you for your fantastic feedback, our staff appreciate it.


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Review from L A (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment Mum arrived, all staff were very welcoming and pleasant. Nothing was any trouble. My mum had lived alone for six years and she settled really well. She loved her room and the food! She liked her interactions with the staff, as she did have a great sense of humour.

Reply from Daniela Santos, Head Office Admin at The Dell Care Home

Thank you so much for the lovely feedback. All our staff at The Dell appreciate your kind words.


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Review from K B (Son of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I only have praise for the staff at the Dell. They have looked after my mother very well sometimes during difficult circumstances. She is being very well cared for.

Reply from Daniela, Office Administrator at The Dell Care Home

Thank you for your kind words. Means so much to our dedicated staff and inspires them even more!


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Review from D C (Relative of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are all happy with the care our relative receives. The staff are always friendly and welcoming when we visit and our relative always looks well cared for and appears happy - we are very happy with the care he receives.

Reply from Daniella, Office Administrator at The Dell Care Home

Thank you for your positive feedback. We strive to provide the best care possible!


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Review from S P (Niece of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home is always friendly and warm feel to the home. I met the new manager today and also spoke to another member of the team who is always lovely. Smells and looks clean.

Reply from Daniela, Office Administrator at The Dell Care Home

Thank you for your warm words. The staff are delighted!


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Review from Dorothy J (Next of Kin) published on 4 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a problem with my mum which was sorted very quickly and efficiently, would highly recommend this care home. It’s beautifully clean and the staff are very welcoming and nothing is too much trouble, can’t recommend enough.

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Review from Adhika S (Great-granddaughter of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the six months that my Great Grandma has spent at The Dell Care Home, I couldn't be more grateful to each and every staff member. Initially, I was very worried about her being away from us and shared this with the management at The Dell, they were very reassuring and made every effort to ensure
us that she was happy. Including sharing care plans with us, which I could access online as well as pictures of her eating her dinner as well as her favourite foods which they make especially for her. She’s very happy there, it’s like a home from home. The home and her room are very clean, the staff are happy and the overall atmosphere is warm and comfortable.
Thank you so much to the team you really put our grandma first and letting me and my family be a part too, we as a family we will be forever grateful.

Reply from Sarah, Administrator at The Dell Care Home

Thank you for your lovely review.


From all the staff at The Dell.


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Review from Giorgia M (Granddaughter of Resident) published on 5 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are so delighted my Grandpa has moved into The Dell Care Home. I cannot recommend it more.
He loves the food and the staff, who are extremely caring and helpful. They also provide a lot of different activities making his days full of company.

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Review from David W (Son of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous care home, wonderful staff are to be admired in all they do, very professional and caring. Food and care are great. The Dell deserve a medal and should be very proud of themselves. Activities are amazing too. Well done in these testing times.

Reply from Sarah Winchester, Home Administrator at The Dell Care Home

Thanks for your lovely review. So nice of you! The team at The Dell Care Home in Lowestoft really appreciates it!


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Review from Fred B (Nephew of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have absolutely no hesitation in recommending The Dell Care Home. The care they take of our loved ones cannot complain about, nothing is too much trouble for them. The team works well together with the same high standards and care. The activities they organise are amazing and carried out with such
enthusiasm both by staff and residents! The way in which they have handled the Covid19 situation is second to none, and they have kept family members informed at all times. Our family can view the care notes online and do WhatsApp video calls to my aunt. If you're looking for a care home that is homely and non-corporate - look no further; The Dell, I cannot recommend more. The team are amazing and a credit to their profession.

Reply from Sarah W, Home Administator at The Dell Care Home

Thank you for your positive feedback; Dell Team is delighted.


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Review from Rach S (Friend of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Been to visit our friend through the window; they seem very happy and content there. The staff have been very pleasant, they have checked we are ok and offered a hot drink to have outside. Always received a warm welcome.

Reply from Sarah Watson, Administrator at The Dell Care Home

Hi. Thank you for your review. Really appreciated.


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Review from Clare M (Daughter-in-law of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at The Dell Care Home since September 2020. She is very well looked after by the staff and has all her needs met in every way. We are so great full as a family that during these times of the pandemic, we know that although we can not be with her, we have no worries about anything
and that everything is being done at the highest standard for her. I would highly recommend The Dell Care home to anyone wanting a residential home for a friend or relative.

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Review from Susan H (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has always been treated with kindness, courtesy and care. All of her medical needs catered for and doctor's called when necessary. The food she loves and always says how much she's enjoyed her meals, even biscuits or cake with a cuppa. The home keeps me updated with anything new e.g. if a
GP is called, video call availability at Christmas etc. My mother loves it at The Dell.

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Review from Tom F (Son of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were worried about putting Mum in care, after visiting a few local homes, we had a nice feeling about The Dell Care Home.
Caring staff and home, it has a lovely feel to it, happy to recommend.
Worth every penny!

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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for The Dell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.785 for The Dell Care Home is calculated as follows: ( (103 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 130 Ratings = 4.785

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Dell Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (6)

Joy

Joy Henshaw

Job Title: Regional Director

Joined: 2014

Joy is qualified with RMA and is the Regional Director of The Dell Care Home & Wellbeing Day Centre operated by Wellbeing Care Ltd.


Daphne Anne

Daphne Anne Graves

Job Title: Manager

Joined: 2015

Provides a visible, accessible, and authoritative presence within the clinical/care areas of responsibility for residents, relatives, and staff, providing help, advice, and support at all times. Support, supervise and advise nursing team leaders to ensure that care delivery meets all residents' identified needs.


David

David Whiting

Job Title: Maintenance

Joined: 2019

Good Maintenance Workers have an eye for detail. Pay attention to the little cleaning tasks that don't take long but make a location shine. And, are also willing to put in initiative when needed, like fixing things they see in need of repair before it becomes a major concern.
Maintenance Workers fix and maintain mechanical equipment. They also care for flooring repairs and upkeep on buildings' roofs while ensuring that electricity continues to function as it should.


Maintenance Workers keep machines running smoothly. Painting floors and fixing plumbing issues and sinks. Also, work with heating systems by installing ventilation filters for odour issues that might arise from time to time.


Requirements and skills :
- Proven experience as assistant director or other similar position
- Basic knowledge of HVAC, plumbing and electrical systems
- Experience using hand and electrical tools
- Ability to read technical manuals and drawings
- Very good communication and interpersonal skills
- Physical stamina and dexterity
- High school diploma or equivalent
- Successful completion of an apprenticeship is required


Patricia

Patricia Quental

Job Title: Head Housekeeping

Joined: 2024

Patricia is the Head Housekeeper at The Dell. She is also an Infection Link Person for the Home.


Amanda

Amanda Colvin

Job Title: Senior

Joined: 2019

Senior care workers provide physical and emotional support to individuals and supervise teams of care assistants.
Skills and knowledge. You'll need:


- To be thorough and pay attention to detail
- sensitivity and understanding
- customer service skills
- patience and the ability to remain calm in stressful situations
- the ability to work well with others
- the ability to work on your own
- excellent verbal communication skills
- business management skills
- to be able to carry out basic tasks on a computer or hand-held device.


And In my day-to-day duties following things are my responsibilities:


-supervise a team of care assistants
-write care plans
-monitor patients' vital signs, like blood pressure and heart rate
-complete patient medication records
-develop and lead activities for service users
-keep families up to date about their relative's progress
-train and mentor new staff
-attend team meetings with service managers
-provide emergency cover


Sarah

Sarah Winchester

Job Title: Office Manager

Joined: 2024

Sarah has worked in the Care industry for approximately 14 years and has recently returned to The Dell after an 18-month break. Sarah holds an NVQ 3 in Business Administration.


Frequently Asked Questions about The Dell Care Home

What types of Care is The Dell Care Home registered for?

Older Person Care, Dementia, Respite Care & Learning Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Dell Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does The Dell Care Home have?

There are 36 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Dell Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Dell Care Home to the centre of Lowestoft?

1.7 mile(s) as the crow flies, distance by road may be significantly further.