The Dell Care Home

45 Cotmer Road, Oulton Broad, Lowestoft NR33 9PL
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9.8 61 Reviews
  • The Dell Care Home, Lowestoft
The Dell is an award-winning care home situated in Oulton Broad, Lowestoft, dedicated to a versatile and professional service that is dictated by the residents' requirements.

A homely environment and a friendly team of staff have been arranged to make a positive contribution to the lives of older people with care needs, with access to GPs and other healthcare services as well as a welcoming attitude towards friends and loved ones.

Carers are all highly-qualified and the home's policy is to respect the privacy and dignity of every resident.

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Care Provided by The Dell Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Daphne Graves and Joy Henshaw (Home Managers)
  • Admission Criteria
    • Private, Local Authority, NHS referrals accepted
    • Ages 60+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (1)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015
    • Number of floors: 2

Funding & Fees Guide for The Dell Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,325 – £1,500
    • Self-Funded Residential Dementia Care £1,425 – £1,875
    • RESPITE Self-Funded Residential Care £1,400 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,850
  • (these prices are only a guideline, please contact The Dell Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free onsite parking available


The Dell Care Home Reviews (61)

Total of 61, showing 21-40
9.8

The Dell Care Home has a Review Score of 9.8 (9.785) out of 10, based on 11 reviews in the last 2 years. Over all time The Dell Care Home has 61 reviews.

Overall Experience

  • 43
  • 15
  • 3
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  • 0

Date Published

61
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11
50

Review from I D (Nephew of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited Dell Care home again for Aunty. Extremely homely and friendly staff. Staff greeted me and are passionate, caring and helpful. Lots of fun engagement activities. Recommend to anyone.

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Review from Sylvia H (Daughter of Resident) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in respite care at The Dell Care Home for the last four weeks and I cannot thank all the staff enough for the kind, friendly and compassionate care my mother received. Mum's room was immaculate, the food first rate and there was always a friendly member of staff to care for mum.

Reply from Joy Henshaw, Manager at The Dell Care Home

Thank you for your kind words. Please do not hesitate to contact us if we can help in the future.


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Review from Margaret P (Daughter of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in well and really likes the room nice and light and decorated lovely.
Loves the food and finds all the staff lovely, we as a family are so pleased for her as she misses her home but has found the care home much more than she thought it would be excellent.

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Review from Gregory A (Son of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has settled really well in the home. She is lucky to have her own little garden space which has made her feel at home. Planting up her own garden has been a bonus.
Staff are very helpful and kind, my mother is kept very busy with activities all day. Very pleased we picked The Dell.

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Review from C A (Grandson of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my nan in the home many times.
The staff are friendly and helpful. It's lovely to see her so happy.

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Review from John A (Grandson of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are delighted that Nanny has moved into The Dell.
We feel she is safe and very well cared for. Everyone in the home is so helpful, kind and caring.

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Review from Karen B (Daughter of Resident) published on 11 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home due to the staff and management. The home is friendly, welcoming, flexible and non-selective in that my father had specific challenging needs that were met appropriately.

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Review from Carol B (Daughter of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has now been in The Dell Care Home for 2 years and during the entire time has been cared for extremely well. The staff and management are outstanding and take care to tailor the support they provide to residents with individual needs. He is fed very well, kept clean and tidy and provided with
all the activities and entertainment he wants. The activities coordinators are amazing. The home is investing heavily in their facilities and the remodelled and refurbished resident's lounge will be smart and comfortable. There is a rolling programme to update resident's rooms.

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Review from Jacqueline R (Daughter of Resident) published on 29 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was moved by us to this care home late June 2017. In July she was rushed to hospital kept in for 48 hours, due to her condition was placed on end of life care. The hospital contacted the care home prior to release to ensure they would be able to accept her back.


Fortunately, they did. The

level of care that was given to my mother from her arrival in June till her death early August was 2nd to none. There was nothing that was too much trouble for the management or staff. The level of respect and dignity she was given was outstanding.


The staff are angels and so dedicated, the level of support we were given during that 11 day period was so greatly appreciated. Even the night my mum got her angel wings a member of staff who should have finished at pm was still there at 11.30 pm.


The activities and the whole environment is conducive to keeping residents as engaged as possible.


I cannot speak highly enough of this home and its staff.


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Review from Barbara W (Resident) assisted by family/friend published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very kind and helpful and I know that I am safe here and looked after.

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Review from Ben W (Grandson of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with how my nan is looked after, she has made an unbelievable turn for the better in her health and I put that all down to The Dells' care they have given her. Her room is always looked after as well as her clothes and any problems that may occur, all the carers and management are always
more than happy in wanting to help sort any problems.

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Review from Julie D (Daughter of Resident) published on 8 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is nothing these people wouldn't do. Going over and above is an understatement.
It is evident, both obviously and subtly, that the staff really do genuinely care about the residents. I was impressed from the moment we were greeted at the door on an unannounced visit to view the home. This isn't
just a care home, it's a home in the true meaning of the word. Nothing is too much trouble. Always seeking new ways to improve the facility and the experience, I wouldn't hesitate to recommend The Dell. Our family are at ease in the knowledge that my mum is safe and well cared for by a super team of carers, admin, catering, cleaning and maintenance staff. Thank you for doing what you do, so well.

Reply from Joy Andrews, Manager at The Dell Care Home

May we thank you for your kind comments.


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Review from Theo C (Grandson of Resident) published on 12 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care and helpful staff. Senior team members and care staff pay attention to my granny's needs. She likes it at The Dell Care Home and is enjoying meeting different residents at The Dell Care Home. Would recommend to anyone for their homely atmosphere.

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Review from J R (Daughter of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the way my Mum is cared for by staff, carers, cleaners and kitchen staff and office staff is friendly and very helpful. The manager is also friendly and helpful. Mum is very happy at the home. After her recent stay in hospital, she was pleased to get back to the home.

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Review from Marian S (Wife of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff seem very caring and helpful, always cheerful. They answer queries with politeness. Good choice of meals.

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Review from Andrew D (Son-in-law of Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother in Law is treated very well and all staff know her by name and interact with her. Food and drink are good and plentiful and tailored to meet mother in law's preferences. The management of the home are very good and the team are always on hand to assist/reassure. I would recommend The Dell to
others but it needs to be accessible for them.

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Review from P D (Daughter of Resident) published on 4 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone has been so very kind to Mum, especially when times have been challenging. Thank you. The staff have also been very supportive to me whilst I am adjusting to Mum being here.

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Review from John B (Son of Resident) published on 21 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend to people and very happy with care at this home.

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Review from Denise (Daughter of Resident) published on 21 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Dell is a very friendly home. The staff work very hard and I am satisfied that my mother is well looked after. The food is very good and the catering staff try very hard to suit individual needs.

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Review from Laura M (Friend of Resident) published on 9 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my elderly neighbour whilst she had a short stay. A lovely home with pleasant staff and lovely surroundings. A real pleasure to visit!

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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for The Dell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.785 for The Dell Care Home is calculated as follows: ( (103 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 130 Ratings = 4.785

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Dell Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (6)

Joy

Joy Henshaw

Job Title: Regional Director

Joined: 2014

Joy is qualified with RMA and is the Regional Director of The Dell Care Home & Wellbeing Day Centre operated by Wellbeing Care Ltd.


Daphne Anne

Daphne Anne Graves

Job Title: Manager

Joined: 2015

Provides a visible, accessible, and authoritative presence within the clinical/care areas of responsibility for residents, relatives, and staff, providing help, advice, and support at all times. Support, supervise and advise nursing team leaders to ensure that care delivery meets all residents' identified needs.


David

David Whiting

Job Title: Maintenance

Joined: 2019

Good Maintenance Workers have an eye for detail. Pay attention to the little cleaning tasks that don't take long but make a location shine. And, are also willing to put in initiative when needed, like fixing things they see in need of repair before it becomes a major concern.
Maintenance Workers fix and maintain mechanical equipment. They also care for flooring repairs and upkeep on buildings' roofs while ensuring that electricity continues to function as it should.


Maintenance Workers keep machines running smoothly. Painting floors and fixing plumbing issues and sinks. Also, work with heating systems by installing ventilation filters for odour issues that might arise from time to time.


Requirements and skills :
- Proven experience as assistant director or other similar position
- Basic knowledge of HVAC, plumbing and electrical systems
- Experience using hand and electrical tools
- Ability to read technical manuals and drawings
- Very good communication and interpersonal skills
- Physical stamina and dexterity
- High school diploma or equivalent
- Successful completion of an apprenticeship is required


Patricia

Patricia Quental

Job Title: Head Housekeeping

Joined: 2024

Patricia is the Head Housekeeper at The Dell. She is also an Infection Link Person for the Home.


Amanda

Amanda Colvin

Job Title: Senior

Joined: 2019

Senior care workers provide physical and emotional support to individuals and supervise teams of care assistants.
Skills and knowledge. You'll need:


- To be thorough and pay attention to detail
- sensitivity and understanding
- customer service skills
- patience and the ability to remain calm in stressful situations
- the ability to work well with others
- the ability to work on your own
- excellent verbal communication skills
- business management skills
- to be able to carry out basic tasks on a computer or hand-held device.


And In my day-to-day duties following things are my responsibilities:


-supervise a team of care assistants
-write care plans
-monitor patients' vital signs, like blood pressure and heart rate
-complete patient medication records
-develop and lead activities for service users
-keep families up to date about their relative's progress
-train and mentor new staff
-attend team meetings with service managers
-provide emergency cover


Sarah

Sarah Winchester

Job Title: Office Manager

Joined: 2024

Sarah has worked in the Care industry for approximately 14 years and has recently returned to The Dell after an 18-month break. Sarah holds an NVQ 3 in Business Administration.