The Dell Care Home

45 Cotmer Road, Oulton Broad, Lowestoft NR33 9PL
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9.8 61 Reviews
The Dell is an award-winning care home situated in Oulton Broad, Lowestoft, dedicated to a versatile and professional service that is dictated by the residents' requirements.

A homely environment and a friendly team of staff have been arranged to make a positive contribution to the lives of older people with care needs, with access to GPs and other healthcare services as well as a welcoming attitude towards friends and loved ones.

Carers are all highly-qualified and the home's policy is to respect the privacy and dignity of every resident.
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Care Provided by The Dell Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Daphne Graves and Joy Henshaw (Home Managers)
  • Admission Criteria
    • Private, Local Authority, NHS referrals accepted
    • Ages 60+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (1)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015
    • Number of floors: 2

Funding & Fees Guide for The Dell Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,375 – £1,500
    • Self-Funded Residential Dementia Care £1,465 – £1,875
    • RESPITE Self-Funded Residential Care £1,430 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,640 – £1,850

  • Please note that the fees displayed are guide prices only. The actual cost of care will depend on a detailed assessment of each resident’s individual needs, preferences, and level of support required for bespoke care package.


    We carry out a comprehensive assessment before admission to ensure we provide the right care and support tailored to each person. Following this assessment, we will confirm the exact weekly fee based on the care package agreed.


    If you have any questions or would like to arrange an assessment, please don't hesitate to contact us. We're here to help.
  • (these prices are only a guideline, please contact The Dell Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free onsite parking available


The Dell Care Home Reviews (61)

Total of 61, showing 61-61
9.8

The Dell Care Home has a Review Score of 9.8 (9.785) out of 10, based on 11 reviews in the last 2 years. Over all time The Dell Care Home has 61 reviews.

Overall Experience

  • 43
  • 15
  • 3
  • 0
  • 0

Date Published

61
4
4
11
50

Review from Janet H (Daughter of Resident) published on 20 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with my mothers care. The staff are excellent and can't do enough for you. A very good place for my mother to be cared for. Thank you all at The Dell.

Reply from Joy Andrews, Manager at The Dell Care Home

Dear Janet.


Thank you so much for your lovely feedback. Really appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for The Dell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.785 for The Dell Care Home is calculated as follows: ( (103 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 130 Ratings = 4.785

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Dell Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

BBC Radio Suffolk

Recipient: The Dell Care Home

Date: Monday 25 Jan 2021 More details

Top 20 Care Homes East of England 2020

Recipient: The Dell Care Home

Date: Friday 28 Feb 2020 More details

Disability Symbol

Recipient: The Dell Care Home

Date: Sunday 27 Dec 2015 More details

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Meet the Team (6)

Joy

Joy Henshaw

Job Title: Regional Director

Joined: 2014

Joy is qualified with RMA and is the Regional Director of The Dell Care Home & Wellbeing Day Centre operated by Wellbeing Care Ltd.

Daphne Anne

Daphne Anne Graves

Job Title: Manager

Joined: 2015

Provides a visible, accessible, and authoritative presence within the clinical/care areas of responsibility for residents, relatives, and staff, providing help, advice, and support at all times. Support, supervise and advise nursing team leaders to ensure that care delivery meets all residents' identified needs.

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David

David Whiting

Job Title: Maintenance

Joined: 2019

Good Maintenance Workers have an eye for detail. Pay attention to the little cleaning tasks that don't take long but make a location shine. And, are also willing to put in initiative when needed, like fixing things they see in need of repair before it becomes a major concern.
Maintenance Workers fix and maintain mechanical equipment. They also care for flooring repairs and upkeep on buildings' roofs while ensuring that electricity continues to function as it should.

Maintenance Workers keep machines running smoothly. Painting floors and fixing plumbing issues and sinks. Also, work with heating systems by installing ventilation filters for odour issues that might arise from time to time.

Requirements and skills :
- Proven experience as assistant director or other similar position
- Basic knowledge of HVAC, plumbing and electrical systems
- Experience using hand and electrical tools
- Ability to read technical manuals and drawings
- Very good communication and interpersonal skills
- Physical stamina and dexterity
- High school diploma or equivalent
- Successful completion of an apprenticeship is required

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Patricia

Patricia Quental

Job Title: Head Housekeeping

Joined: 2024

Patricia is the Head Housekeeper at The Dell. She is also an Infection Link Person for the Home.

Amanda

Amanda Colvin

Job Title: Senior

Joined: 2019

Senior care workers provide physical and emotional support to individuals and supervise teams of care assistants.
Skills and knowledge. You'll need:

- To be thorough and pay attention to detail
- sensitivity and understanding
- customer service skills
- patience and the ability to remain calm in stressful situations
- the ability to work well with others
- the ability to work on your own
- excellent verbal communication skills
- business management skills
- to be able to carry out basic tasks on a computer or hand-held device.

And In my day-to-day duties following things are my responsibilities:

-supervise a team of care assistants
-write care plans
-monitor patients' vital signs, like blood pressure and heart rate
-complete patient medication records
-develop and lead activities for service users
-keep families up to date about their relative's progress
-train and mentor new staff
-attend team meetings with service managers
-provide emergency cover

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Sarah

Sarah Winchester

Job Title: Office Manager

Joined: 2024

Sarah has worked in the Care industry for approximately 14 years and has recently returned to The Dell after an 18-month break. Sarah holds an NVQ 3 in Business Administration.

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