Estherene House

35 Kirkley Park Road, Lowestoft NR33 0LQ
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9.6 28 Reviews
  • Estherene House, Lowestoft
Estherene House is a well-established care home offering a comprehensive range of services that are individually tailored to meet the unique needs of each resident. The home provides long-term residential care, including specialised support for residents with dementia, as well as short-term respite care for those in the local community.

Designed to create a comfortable and homely environment, Estherene House ensures that every resident is treated with dignity and respect. The home fosters a community-oriented atmosphere, where residents feel valued and comfortable in a supportive environment.

The interior of the home is furnished to the highest standards, providing an inviting and peaceful space for all. Beautiful, secure sensory gardens surround the building, offering a tranquil area for relaxation and outdoor enjoyment.

A dedicated Activities Coordinator is responsible for organising a wide range of daily activities and events, which are seamlessly incorporated into both the care programme and the home's calendar. These activities are designed to enhance residents' well-being and provide opportunities for enrichment and social interaction.

At Estherene House, the commitment is to provide a vibrant and supportive community, ensuring that each resident’s individual needs are met with compassion and care.

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Care Provided by Estherene House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Owner
  • QH (Rosewood) Ltd
  • Person in charge
  • Valerie Holland (Manager)
  • Admission Criteria
    • Both Private and local authority funded clients are accepted.
    • Ages 60+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 4

Funding & Fees Guide for Estherene House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,500
    • Self-Funded Residential Dementia Care £1,100 – £1,500
    • RESPITE Self-Funded Residential Care £1,100 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,500

  • This price excludes toiletries, hairdresser and chiropody.
  • (these prices are only a guideline, please contact Estherene House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome anytime.


  • Parking

  • Parking facility available at the front.


Estherene House Reviews (28)

Total of 28, showing 1-20
9.6

Estherene House has a Review Score of 9.6 (9.570) out of 10, based on 14 reviews in the last 2 years. Over all time Estherene House has 28 reviews.

Overall Experience

  • 19
  • 8
  • 0
  • 0
  • 1

Date Published

28
1
4
14
14

Review from S C (Son of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mothers first day in the care home. Everyone was very kinds to her, she enjoyed the food.

Reply from Valerie Holland, Registered Manager at Estherene House

I am glad that your mom felt so welcomed into our home. Your mom has settled in very well and likes to join in some of our activities when she chooses to.


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Review from Rhiannon R (Granddaughter of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been living here for just shy of two years now. Myself and my family cannot fault any of the staff here. They are excellent at communicating, caring for my grandad and ensuring he is always kept busy. They even went to the lengths of allowing him to sing one of his favourite songs when
a guest singer came in to entertain the residents. I could honestly not think of a better place for him to be.

Reply from Valerie Holland, Registered Manager at Estherene House

We pride ourselves on providing a full programme of activities. It is lovely to see our residents smiling and interacting with our singers. Thank you


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Review from Patrick H (Son of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb. Estherene House has cared for our father for the past 18 months. The staff have been unfailingly kind, patient and attentive throughout. It is with great regret that we are moving dad to another care facility in a different part of the country. We are only doing so because its location makes
it more convenient for family and friends. We can only hope that his new residence will be able to live up to the standards of Estherene House. We cannot recommend Estherene House too highly.

Reply from Valerie Holland, Registered Manager at Estherene House

We are so glad to have been able to care for your father. We hope that he is settling in well in his new environment and making new friends. Thank you for your kind words they are so appreciated by all the staff.


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Review from Avril K (Niece of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been impressed with how the staff have met Aunt and Uncle's needs and greeted me with a friendly face. Staff take an interest in their welfare and don't treat them as just numbers. They are always willing to listen to concerns of mine and try and sort it out quickly. The senior staff were very
helpful recently when I was concerned about my Auntie. I'm often offered a small dinner and a cuppa whilst visiting and had a lovely dinner once. They have a double room upstairs with a bay window, they don't have an en-suite, and they have to go a little way down the landing. They have a stairlift to go up and down which isn't always convenient. There are plenty of activities going on most days like, being taken out in a wheelchair to the seafront and park etc. games and exercises. The place itself can get confusing with narrow corridors and a bit like a maze! The safety and security are very good with a doorbell and buzzer to press so someone come and let me in and all residents are safe and cannot just walk out of the locked door!

Reply from Valerie Holland, Registered Manager at Estherene House

Thank you for your kind words. You are always welcome at Estherene House.


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Review from Denise L (Daughter of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and interact with my mother to make sure all her needs are met. Nothing is too much trouble. There are daily activities, which help her mind keep active. Everywhere is clean and Mum's room is cleaned daily.

Reply from Valerie Holland, Registered Manager at Estherene House

Thank you for your kind words. They are really appreciated.


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Review from J B (Husband of Resident) published on 27 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff do a very good job. A job which I know I could not do, even if I was paid £800 a week!

Reply from Valerie Holland, Registered Manager at Estherene House

On behalf of Estherene House I would like to thank you for kind words. This makes the staff feel appreciated and they love caring for our residents. Thank you.


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Review from Stewart E (Son of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and brother visit our mum frequently at the home. Access to Mum is very good and the support staff are very approachable and will converse about all matters readily.
Nice to see that Mum has made good relationships with a few residents living within the home.
Mum is generally quite happy with
her own company so she is okay with being left to her own devices.

Reply from Valerie Holland, Registered Manager at Estherene House

Your mum is such a lovely lady. It is a pleasure to sit and listen to her and she knows all the other residents by name. Thank you for your kind comments.


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Review from Belinda C (Daughter of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepdad has recently spent 11 weeks at Estherene House before he passed away. All of the staff were incredibly kind and caring both to my stepdad and to our family, and we were always made to feel welcome when visiting. Maintaining my stepdad's dignity was clearly important to the staff along with
delivering cheerful and good-humoured care at all times. Our initial thoughts when we visited on the first day was that some areas of the building seemed a little dated but actually, we quickly realised that everywhere was always very clean and more importantly the staff work very hard to provide a homely and welcoming place for both residents and their families.
The care given to my stepdad was exemplary and we are so grateful for the love and care given to him in the final weeks of his life.

Reply from Valerie Holland, Registered Manager at Estherene House

Thank you for your very kind words. They are appreciated by us all. It was a pleasure to care for him and get to know him during the short period of time he spent with us.
The home is constantly being updated, but we pride ourselves on a homely feel with a welcoming smile to whoever visits our home or comes and stays with us. A smile and a kind word is always appreciated.


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Review from Amanda C (Daughter of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff to be very professional and good at their jobs. They are excellent with my dad. They always keep me informed and up to date regarding my dad.

Reply from Valerie Holland, Registered Manager at Estherene House

It is a pleasure to care for your dad. He always makes us smile, with his cheeky grin and his comments to everyone. It is very important that we keep in contact with families to maintain an open culture. Thank you for your kind comments.


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Review from David H (Husband of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find when I visit it seems very pleasant. Staff are polite and caring. My wife seems very happy here, and I can see she is well looked after. Many thanks for this.

Reply from Valerie Holland, Registered Manager at Estherene House

I would like to thank you for your lovely feedback. The staff put so much effort into making this home a lovely place to stay. It is so nice to receive praise for all our hard work.


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Review from Mark R (Son of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good quality of care and friendly staff.

Reply from Valerie Holland, Registered Manager at Estherene House

Thank you very much for your positive responses. The home has just recruited a new domestic to join our team, and we eagerly anticipate their start date. It is a pleasure to care for your loved one.


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Review from Gordon J (Friend of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not an awful lot to say! The home is excellent in every way and my friend could not be in better hands with the kind and considerate staff members.

Reply from Valerie Holland, Registered Manager at Estherene House

Thank you for your very positive responses. This is a great morale booster for everyone here at Estherene House.


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Review from S S (Son of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

My father has had numerous falls which resulted in a fractured neck and did not get fluids to drink some of the time and I feel that the quality of care is not good.

Reply from Valerie Holland, Registered Manager at Estherene House

As a home, we have worked very closely with this family addressing their concerns and have moved forward. The resident is checked every half hour or more. There is a sensor mat in place and this is checked at least every hour. The resident's fluids are constantly checked and refilled. The resident is on a fluid watch. This resident is at high risk of falls but these have been reduced greatly by more support being put in place. This resident likes to be independent and this is promoted to improve the quality of life for this resident.


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Review from D A (Wife of Resident) published on 13 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Am impressed by all the team at Estherene House. Friendly, helpful and always have a welcoming smile, which is very important. Staff listen if I am worried by my husband and it's taken care of. They always ask if I'm okay as well, living alone at home. I feel great when I leave. Well done staff of Estherene
House. Thank you.

Reply from Valerie Holland, Registered Manager at Estherene House

The home has just celebrated the Coronation of HM King Charles 111. The residents and staff had an amazing time. Thank you for your comments and please come and join us for more activities.


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Review from M B (Son of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are pleasant and always friendly. They always provide Mum with good care and address any concerns as soon as they are raised. It can be difficult to call the home and speak to mum as she talks very quietly and we cannot hear what she is saying on the telephone. We would like a better phone
system in place so we can speak to her.

Reply from Valerie Holland, Registered Manager at Estherene House

Thank you for your thoughts on the home which we are constantly trying to improve to ensure our residents are cared for to a high standard in an environment which is happy and inclusive.


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Review from D G (Husband of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has settled here easily for the last fourteen months and us happy and comfortable.

Reply from Valerie Holland, Registered Manager at Estherene House

Thank you for your comments. It is appreciated. It is such a pleasure to care for your loved one.


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Review from Glenda R (Wife of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and cleanliness. Residents are always clean and shaven (men). food is very good and always made welcome and get a hot drink and also quite often a meal!

Reply from Valerie Holland, Registered Manager at Estherene House

Thank you for such positive feedback. It's appreciated.


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Review from S B (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are kind and friendly and look after Mum well. Lots of activities for the residents to participate in.

Reply from Valerie Holland, Registered Manager at Estherene House

Estherene House is always looking to improve our service to ensure that your loved one receives excellent quality care. Thank you.


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Review from R S (Daughter of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff care my mum gets is very good. The staff are caring and kind. There can be a problem with mums clothes they often go missing or somebody else is wearing them. I have put my mum's name in all of her clothes, most of them mum has got back but still, some get muddled up from time to time.

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Review from D C (Daughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum describes it as excellent care and wonderful staff. In the difficult circumstances of COVID and isolation, handled very competently.

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Current Review Score: 9.6 (9.570)

Overview of Review Score

The Review Score of 9.6 (9.570) out of 10 for Estherene House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.570 for Estherene House is calculated as follows: ( (120 Excellents x 5) + (32 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 165 Ratings = 4.57

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Estherene House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

No image found

Valerie Holland

Job Title: Registered Manager

Joined: 2016

No image found

Deborah Jackson

Job Title: Deputy Manager

Deborah Jackson is our Deputy Manager


Frequently Asked Questions about Estherene House

What types of Care is Estherene House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Estherene House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Sheltered Housing, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Estherene House have?

There are 32 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Estherene House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Estherene House to the centre of Lowestoft?

1.3 mile(s) as the crow flies, distance by road may be significantly further.