Estherene House

35 Kirkley Park Road, Lowestoft NR33 0LQ
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9.6 28 Reviews
  • Estherene House, Lowestoft
Estherene House is a well-established care home offering a comprehensive range of services that are individually tailored to meet the unique needs of each resident. The home provides long-term residential care, including specialised support for residents with dementia, as well as short-term respite care for those in the local community.

Designed to create a comfortable and homely environment, Estherene House ensures that every resident is treated with dignity and respect. The home fosters a community-oriented atmosphere, where residents feel valued and comfortable in a supportive environment.

The interior of the home is furnished to the highest standards, providing an inviting and peaceful space for all. Beautiful, secure sensory gardens surround the building, offering a tranquil area for relaxation and outdoor enjoyment.

A dedicated Activities Coordinator is responsible for organising a wide range of daily activities and events, which are seamlessly incorporated into both the care programme and the home's calendar. These activities are designed to enhance residents' well-being and provide opportunities for enrichment and social interaction.

At Estherene House, the commitment is to provide a vibrant and supportive community, ensuring that each resident’s individual needs are met with compassion and care.

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Care Provided by Estherene House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Owner
  • QH (Rosewood) Ltd
  • Person in charge
  • Valerie Holland (Manager)
  • Admission Criteria
    • Both Private and local authority funded clients are accepted.
    • Ages 60+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 4

Funding & Fees Guide for Estherene House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,500
    • Self-Funded Residential Dementia Care £1,100 – £1,500
    • RESPITE Self-Funded Residential Care £1,100 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,500

  • This price excludes toiletries, hairdresser and chiropody.
  • (these prices are only a guideline, please contact Estherene House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome anytime.


  • Parking

  • Parking facility available at the front.


Estherene House Reviews (28)

Total of 28, showing 21-28
9.6

Estherene House has a Review Score of 9.6 (9.570) out of 10, based on 14 reviews in the last 2 years. Over all time Estherene House has 28 reviews.

Overall Experience

  • 19
  • 8
  • 0
  • 0
  • 1

Date Published

28
1
4
14
14

Review from Margaret B (Daughter of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Each time I visit, my mother was clean and busy. I was offered a lunch one day, which was adequately portioned and tasty. Help was available if needed. She has had a couple of falls, but not unexpected given her age and frailties. At least someone was there to attend to her when it happened.

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Review from Trevor (Son of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was visiting my mum and dad every week up to when the Coronavirus put a stop to it, the last time I visited my parents was 19/03/2020. I always found the staff friendly. The home looked clean with all the facilities the residents would need. I often would give my mum a drink and I was usually offered
one as well. When my father went into the home he was made welcome and had a room with my mum. There was always plenty of food at mealtimes.

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Review from Marion W (Daughter of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and all the residents receive extremely good care. Warm and cosy home. The residents have no restrictions. A well-managed home. Pleasant and friendly. I am very happy for my mum to be there and that makes our family feel very happy.

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Review from S T (Daughter of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care of all the staff to be very caring and loving. Nothing was too much trouble for them and they all treated my dad with the dignity he deserved. Couldn't have asked for better care for him.

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Review from Jennifer E (Daughter of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always had good experiences when visiting my mum.
The staff are always very helpful and friendly towards us. Nothing seems to be too much trouble for them.

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Review from C W (Next of Kin) published on 27 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring and friendly home where we are always made to feel welcome. I would highly recommend to everyone.

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Review from Robyn Y (Great-Niece of Resident) published on 2 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this care home. They have cared for my aunt until she took her last breath. She came from another care home which disabled her and would have killed her if she didn't get out when she did. She moved here and within two weeks she was becoming her bright self again.
She suffered
from dementia and she couldn't walk as much as she would like to. She had always been extremely independent and didn't like a lot of help. Staff allowed her to keep her independent ways as much as possible. She was being social and including herself in activities whereas she was stuck in a room on her own for hours in her previous home which caused depression and self-neglect.
She honestly became the lady she was all down to these wonderful staff members even when she went on palliative care they were so kind, caring and supporting. I cannot recommend them enough. Thank you.

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Review from Janet M (Daughter of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Estherene House for three and a half years, she likes being there and she calls it her home. She is well looked after by staff.

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Current Review Score: 9.6 (9.570)

Overview of Review Score

The Review Score of 9.6 (9.570) out of 10 for Estherene House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.570 for Estherene House is calculated as follows: ( (120 Excellents x 5) + (32 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 165 Ratings = 4.57

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Estherene House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (2)

No image found

Valerie Holland

Job Title: Registered Manager

Joined: 2016

No image found

Deborah Jackson

Job Title: Deputy Manager

Deborah Jackson is our Deputy Manager