Fornham House

Fornham St Martin, Bury St Edmunds IP31 1SR
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9.6 98 Reviews
  • Fornham House, Bury St Edmunds
Fornham House is located just a couple of miles from Bury St Edmunds, in the pretty village of Fornham St Martin. The home has extensive grounds with views over the surrounding countryside. The garden can be enjoyed by residents and visitors, with ample seating areas surrounded by colourful flower beds, mature trees, and a large pond with water features, aquatic plants and fish.

Fornham House provides seven lounges, including the Constable Lounge where many social activities take place, and these are complemented by patio and garden areas for summer outdoor relaxation. Accommodation is offered in generous, tastefully decorated single rooms (71 rooms in total), 63 of which have En-Suite facilities and 9 further with toilet and sink En-suite facilities, thereby providing residents with the necessary facilities for a quality life in later years. Although all rooms are fully furnished, residents are encouraged to bring items of furniture and personal possessions with them so that their room can be a true ‘home from home’.

The home now has a new purpose-built 17-bed extension. The design is beautiful, spacious yet intimate. It is safe, communal living at its best, with emphasis on individual care needs. Spacious corridors give accessibility from every area in the home, and allows residents to walk freely and safely. Access to the large decked area is gained through doors leading from the dining area. Doors in the corridor and lounge gives access to a peaceful, intimate indoor garden.

Residents are welcome to develop this garden further. This is where many residents will have the opportunity to potter at their hearts content. The beautiful soft colours of the walls and carpets will compliment all of your personal items, making it really feel like home.

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Care Provided by Fornham House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Dagmara Kaminska (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (88)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Fornham House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact Fornham House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Fornham House Reviews (98)

Total of 98, showing 21-40
9.6

Fornham House has a Review Score of 9.6 (9.609) out of 10, based on 13 reviews in the last 2 years. Over all time Fornham House has 98 reviews.

Overall Experience

  • 64
  • 30
  • 3
  • 1
  • 0

Date Published

98
3
9
13
85

Review from J M (Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was in Fornham House for four weeks of respite care. I was treated very well. If I hadn't come here, my illness would have become worse. I really like Fornham and the staff. I hope Fornham would have me back when I need it. Best food I ever had.

Reply from Dagmara Kaminska, Home Manager at Fornham House

Thank you so much, we hope everything goes well for you. It was a pleasure to have you, wishing you all the best!


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Review from Kevin W (Friend of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is really settled in the care home, which is so satisfying for me, as he is safe, well cared for and well-fed. Credit to the staff who look after him.

Reply from Dagmara Kaminska, Home Manager at Fornham House

Thank you so much, Kevin, best wishes from all at Fornham House!


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Review from Lorraine S (Daughter of Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is very happy at Fornham House. She has made some friends and loves the staff and her room. The outside pod is great for visits; there has been a great effort made there. Mum tells me the food is fantastic. Communication is good; I receive regular calls regarding Mum's care and wellbeing. Fornham
House is in lovely grounds; I walk around with my dogs and talk to the residents through closed windows; they like to see the dogs. Sadly, there is lots of rubbish around the grounds, even at the front entrance, which is not a good first impression. To deal with this, I have done several litter picks, after all, this is my mums home.

Reply from Desireé Jooste, Home Manager at Fornham House

Thank you very much for taking the time to review our service. We take your view very seriously and hope you will acknowledge any changes I have made because of this. I am very pleased to report our groundsman is now back, and we have our new full-time maintenance person in place again. We are proud to work at Fornham and our priority is ensuring that our home remains a special place for our residents. Thank you again.


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Review from Colleen A (Daughter of Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum has a fall and we were extremely worried. However, we were put at ease by the staff who cared for her. They arranged for her to be examined by the medics from the hospital and then they expertly cared for her at the home and reassured us that Mum was okay. No-one could ask for a better or more
caring service than the wonderful care our mum continually receives at the home. Thank you to all of you.

Reply from Desireé Jooste, Home Manager at Fornham House

Dear Colleen, thank you for your comments. This means so much to all of us at Fornham. We appreciate you taking the time to complete the survey for us. See you soon!


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Review from S F (Niece of Resident) published on 4 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good communication over the year especially with the covid. We have been able to visit my uncle thanks to the pod although he does have problems hearing me. Uncle looks well and receives good care.

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Review from Jan M (Niece of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that Fordham House has dealt well with all the new rules and regulations in this difficult year, enabling the family to still see their relations. My Uncle is very happy with the care he is given from all staff.

Reply from Desireé Jooste, Home Manager at Fornham House

Thank you very much for taking the time to do a review for us. We are so proud to work with our lovely residents. Thank you for your constant support. We appreciate the review very, very much.


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Review from Patricia E (Daughter of Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very impressed by the way in which the covid crisis has been managed. It has been reassuring to be kept so well informed while we have not been able to visit. When we could visit we were so pleased by the very evident care my mother is receiving, thank you.

Reply from Desireé Jooste, Home Manager at Fornham House

Thank you so much for taking the time to review our service. I feel blessed to work with such an amazing team at Fornham, and I know that we all just want the best for our residents.


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Review from Denise K (Daughter of Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a fantastic home. Everyone is so friendly and the care is outstanding. If I have any concerns they are dealt with straight away. I wouldn't want my mum to be anywhere else.

Reply from Desireé Jooste, Home Manager at Fornham House

What lovely thoughts! Thank you very much. Thank you for giving us such high accolades, I am truly humbled. I will share your comments with my colleagues at Fornham. I know how we all appreciate you making the effort. Stay safe.


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Review from J F (Daughter of Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring towards my mum. Very friendly staff for Mum and us and great listeners to our concerns and helpful. A very caring home and very friendly home. The care and support for my mum and for us are outstanding and keeping everyone safe with this Covid-19. The home have been very helpful when phoning
to ask about Mum and phoning us with any concerns, keeping us informed at all times.

Reply from Desireé Jooste, Home Manager at Fornham House

Thank you, thank you. Thank you for taking the time to do a review for Fornham House. We do not get it every day, but there is nothing more special than great feedback from a service user. This is so appreciated. We are all very proud to look after our very special residents. Please stay safe and stay strong.


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Review from Christine S (Daughter of Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

According to my mum, I can only answer some of the questions because of Covid-19. Neither I nor any of the family have been inside Fornham House, I'm sad to say. But, Mum is safe, happy, likes all the staff and the food and loves being with you all and has made friends. The voices on the telephone are
always friendly, cheerful and helpful and if they need to ring you back, they always do, which means a great deal. Fornham has given Mum and all of us peace of mind. I just wish we could all meet personally and chat. Thank you. She is so much better due to your care. Take care, stay safe, stay well, great newsletters.

Reply from Desireé Jooste, Home Manager at Fornham House

Such an honour! Amazing, thank you, thank you. I feel humbled to get such a detailed review and this means so much to all of us working at Fornham House. Thank you for trusting us with your loved one, I know how difficult this is and can only say thank you very much. Thank you for commenting on the newsletters, now I know it is being read. Many thanks. We will all be able to have a cup of tea together soon. Keep safe and take care.


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Review from M B (Daughter of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and I had a visit with our mother on the occasion of her 99th birthday. We were very impressed with the new visitor shelter, well thought out in the current (and likely future) COVID restrictions. Mother had had her hair done early, and the staff we all very helpful and attentive.

Reply from Desireé Jooste, Home Manager at Fornham House

Dear friends of Fornham. Thank you for taking the time to comment, especially on the visitor's pod. We are so happy that a new facility was made available for our visitors. It is lovely to see people visiting, even if it is outside. I think the best part of the pod is the appointment slots, which allows the resident to get ready and prepare for your visit. The residents love it! Thank you
Desiree


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Review from Janet G (Daughter of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother resided in Fornham House for nearly four years. Sadly she died yesterday, and I would like to place on record my family’s appreciation for the outstanding love and care she received during the whole of her stay. Covid-19 has presented extreme difficulties for us all but knowing that our mother
was being well looked after was very reassuring. Three members of staff and their team deserve a special mention for ensuring her final days were as comfortable as possible. They are all very special people who deserve so much more recognition for their dedication.

Reply from Desireé Jooste, Home Manager at Fornham House

We feel blessed having your mother in our home. She is already missed. Thank you for all your support, kindness and trust during the final three months of her life.
Thank you for taking the time to do this review. It is very much appreciated.
Please accept our sincerest condolences to the whole family.


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Review from D C (Granddaughter of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all friendly and work incredibly hard. Management have always listened to requests or problems and carried out necessary changes or needs. Clothes are always washed to a high standard and the kitchen prepare varied and tasty meals and drinks. Good daily activities for all to join in. It would
just be nice to see the staff be given a bit more time or more staff, to enable them to spend a bit more social time with their residents.

Reply from Desireé Jooste, Home Manager at Fornham House

Thank you for taking the time to review our service. We love working for our residents at Fornham House and are very proud to be part of such a loving community. Thank you.


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Review from Michael A (Son of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

More than happy with the level of care offered to my mother.

Reply from Desireé Jooste, Home Manager at Fornham House

Thank you for taking the time to review our service. Your review helps us to make improvements. Thank you for a very positive review, we value your effort.
Much appreciated.


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Review from Tim B (Son of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father have been residents in Fornham House for two years. Throughout that time their health, in particular my father's, has deteriorated. The care received over this time has been exemplary by a highly professional team led by a truly lovely caring manager.

Reply from Desireé Jooste, Home Manager at Fornham House

Thank you for your very kind words, and for taking the time to review our service. This means such a great deal to all of the staff at Fornham House. I am proud to be a part of the team here and we are blessed to care for such amazing residents. Thank you for trusting us with your loved ones. This means so much to us all.
Thank you.


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Review from S P (Daughter of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very good - staff excellent, they are very caring. Better now new manager in situ.

Reply from Desireé Jooste, Home Manager at Fornham House

Thank you so much for taking the time to post a review for us. We value your feedback and will try to improve every time.


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Review from Kathleen G (Sister of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always ready to help, even when they are busy. If you have any concerns regarding the resident's health, the doctor and nursing staff will be informed, reassure you and put your mind to rest. The dining room is very clean and there is a vase of flowers on the lovely, clean linen cloths
on the tables with soft drinks. The staff who plan the activities are very pleasant and are full of ideas for every season which the residents join in. I would recommend this care home as the care is very good.

Reply from Desireé Jooste, Home Manager at Fornham House

Thank you very much for taking the time to review the service. We are very proud to be working at Fornham House, and appreciate your comments.


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Review from Robin A (Nephew of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First visit very good impression.

Reply from Desireé Jooste, Home Manager at Fornham House

Thank you very, very much for this amazing review. I will share this with pride. Thank you for taking the time, it means so much to us.


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Review from N H (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has recently moved to Fornham House, she has settled in well. The carers have been very attentive, learning her capabilities, needs, likes and dislikes. This team are very friendly and caring and always seem to go the extra mile.

Reply from Desireé Jooste, Home Manager at Fornham House

Thank you very much for taking the time to review our service. We are all very proud to work at Fornham House. We value feedback like this to ensure we always try to do better. Thank you.


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Review from Anthony W (Son of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well run. Residents are made to feel good about themselves. Carers truly take an interest in the residents.

Reply from Desireé Jooste, Home Manager at Fornham House

Thank you very much for taking the time to review our service. We try daily to make a difference and your comments are appreciated.


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Current Review Score: 9.6 (9.609)

Overview of Review Score

The Review Score of 9.6 (9.609) out of 10 for Fornham House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Fornham House is calculated as follows: ( (136 Excellents x 5) + (17 Goods x 4) + (1 Poors x 2) ) ÷ 154 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.739 Points relating to the number of positive Reviews for Fornham House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6. 13 Positive Reviews ÷ 17.6 = 0.739

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (3)

Daniel

Daniel Phillips

Job Title: Head Chef

"I believe that it's important to be able to form good relationships with people, be good at cooking, budgeting and menu planning to be a successful head chef in a care home. My favourite part of my day is cooking to a high standard and receiving positive feedback from residents."


Kerry

Kerry Martin

Job Title: Deputy Manager

“The team is compassionate, long-serving and positive. We work together to make the home a lovely place to work and live. It is like a second home to many of our staff members.”


Amanda

Amanda Prince

Job Title: Activities Coordinator

My everyday aim is to make folks' day happy and pleasant with meaningful activities as every little thing can be big!