Fornham House

Fornham St Martin, Bury St Edmunds IP31 1SR
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9.6 98 Reviews
  • Fornham House, Bury St Edmunds
Fornham House is located just a couple of miles from Bury St Edmunds, in the pretty village of Fornham St Martin. The home has extensive grounds with views over the surrounding countryside. The garden can be enjoyed by residents and visitors, with ample seating areas surrounded by colourful flower beds, mature trees, and a large pond with water features, aquatic plants and fish.

Fornham House provides seven lounges, including the Constable Lounge where many social activities take place, and these are complemented by patio and garden areas for summer outdoor relaxation. Accommodation is offered in generous, tastefully decorated single rooms (71 rooms in total), 63 of which have En-Suite facilities and 9 further with toilet and sink En-suite facilities, thereby providing residents with the necessary facilities for a quality life in later years. Although all rooms are fully furnished, residents are encouraged to bring items of furniture and personal possessions with them so that their room can be a true ‘home from home’.

The home now has a new purpose-built 17-bed extension. The design is beautiful, spacious yet intimate. It is safe, communal living at its best, with emphasis on individual care needs. Spacious corridors give accessibility from every area in the home, and allows residents to walk freely and safely. Access to the large decked area is gained through doors leading from the dining area. Doors in the corridor and lounge gives access to a peaceful, intimate indoor garden.

Residents are welcome to develop this garden further. This is where many residents will have the opportunity to potter at their hearts content. The beautiful soft colours of the walls and carpets will compliment all of your personal items, making it really feel like home.

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Care Provided by Fornham House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Dagmara Kaminska (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (88)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Fornham House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact Fornham House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Fornham House Reviews (98)

Total of 98, showing 41-60
9.6

Fornham House has a Review Score of 9.6 (9.609) out of 10, based on 13 reviews in the last 2 years. Over all time Fornham House has 98 reviews.

Overall Experience

  • 64
  • 30
  • 3
  • 1
  • 0

Date Published

98
3
9
13
85

Review from Clifford R (Respite Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just spent two weeks at Fornham House. The experience was much better than I expected and the care was of a high level. My diet is basically pureed. All drinks must be thickened. The chef did his best to vary my diet and took the trouble to discuss this with me. The team of carers were obviously
well managed and were quite strict, for example, in ensuring drugs were taken and at the right time. I was particularly impressed with the senior carers TLC.

Reply from Desireé Jooste, Home Manager at Fornham House

Thank you for taking the time to review our service. We are all super proud to work at Fornham House and we strive every day to make a difference. It was a pleasure having you in the home and please feel free to join us for a meal at the home. Desiree.


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Review from E C (Daughter of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident for just over two-years and is very well looked after. Since the new manager arrived, there have been one or two changes, all good. The only problem at the moment is car parking; as staff have no access to their car park. Hopefully, this will be resolved when the extension
is finished.

Reply from Desireé Jooste, Home Manager at Fornham House

Thank you very much for your review and taking the time to rate our service. We value your input and can promise that the building so far is on time. Hopefully, all our parking issues will soon be resolved. Thank you again.


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Review from H F (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care in this home is not just good but very good. My mother is well looked after. Food is very good. Staff are very good. To do this job you have to care.

Reply from Desireé Jooste, Home Manager at Fornham House

Thank you for taking the time to review our service. It means so much to all of us. We are always trying to do better, and your comments help us do just that. Thank you


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Review from J S (Sister-in-law of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As this was only my second visit to Fornham House I can only briefly comment. Everyone was very welcoming, friendly and helpful. Everywhere was tidy and clean. My Sister in Law had a lovely big room and seemed very settled. She told me the food was excellent and everyone couldn't do enough to help her
and would do anything for her. Overall everything seemed comfortable and accommodating.

Reply from Desireé Jooste, Home Manager at Fornham House

Thank you very much for taking the time to review our service. We appreciate this very much.


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Review from J R (Wife of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As an emergency set-up, Fornham House staff could not have been more helpful, in fact helpful.
My husband was very well cared for in his 2 and a half weeks' stay. Staff - kind, friendly, helpful and welcoming.

Reply from Desireé Jooste, Home Manager at Fornham House

Thank you very much for taking the time to review the service. We are proud to work at Fornham and are genuinely humbled by your comment. I hope we will be able to help again in the future. We are part of the community, so please feel free to drop in to join in an activity or for a meal.
Kindest Regards
Desiree


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Review from S A (Daughter of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been in this care home for five weeks but within this short time, the staff have got to know her extremely well. She has a complex personality.
They admitted her after her having been in hospital for two weeks and have now got her eating and dressed again. Her room is spacious and
she has a lovely en-suite. She looks smart and well cared for. She could, if she wished, have a pleasant life here.
The assessment helped us, based on the short period we have known it.

Reply from Desireé Jooste, Home Manager at Fornham House

Thank you very much for taking the time to complete a review for us. This means so much to Fornham and the staff. We will continue to do our best for our residents.


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Review from Roger B (Son of Resident) published on 14 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first engagement with Fornham House, I've been pleased with the attentiveness shown by all the staff with respect to my mother's care. The home in general and my mother's room in particular, are of a high standard. There have been some initial problems around inadequate furniture, local GP
registration, and night-time assistance, but each of these is being worked through in a professional manner. Visits to Fornham House have been a real pleasure and we are pleasantly surprised at how quickly my mother has settled into a routine which suits her.

Reply from Desireé Jooste, Home Manager at Fornham House

Dear Roger,
Thank you for your comments on this site. I am very proud to be part of the team at Fornham House. We appreciate your honest opinion, and communication with management and staff makes objectives much more achievable. Thank you again.


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Review from Carolyn M (Daughter of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Fornham House a friendly, nice place.

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Review from Dianne F (Daughter of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very helpful. My mum has been here since February and she was not in a good place mentally but since September she has turned a corner thanks to the support of the staff and family.

Reply from Desireé Jooste, Home Manager at Fornham House

Thank you for your views on Fornham House. This is much appreciated, and we aim to ensure that the care delivered remains person-centred. We appreciate your comments. Thank you very much.


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Review from Laura D (Daughter of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was NHS, moved to Fornham House in May 2019. It soon became clear that she needed more full-time care after her recent stay at hospital, so altogether she stayed up until mid-September and with the kindness and care of all the members of staff here we have managed to return her in much better
health to her much loved home, however long this may be for.
We, as a family,l are extremely grateful to all at Fornham House.
Thank you.

Reply from Desireé Jooste, Home Manager at Fornham House

I am the new manager for Fornham House and feel extremely proud of reviews such as this. The staff tells me that it was an absolute pleasure to have your mother live in the home for a couple of months. Thank you for taking the time to write the review, it means a lot to us.


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Review from Jeannette B (Daughter of Resident) published on 8 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My father was only in the home for 8 months, after having several falls at home. He took a while to settle but did enjoy seeing the staff every day. He died very peacefully as really had given up due to his age. The staff have been so good to him, really fulfilling his needs. The management hasn’t been,
as they couldn’t be bothered to ring my father's family or acknowledge the fact he had died to us. So we feel very let down by them. Didn’t let staff attend my fathers funeral.

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Review from C R (Daughter of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers/nursing staff etc. were very good and all spoke favourably about Dad.
He was well looked after for two months.
However, management did not seem to pass details along the system and on collecting Dad the office had been taken over for a meeting and the poor lady was not allowed in to
get any details for me or the amount owing. Not very satisfactory and I had said I would arrive early afternoon.

Reply from Stuart Coleman, Home Manager at Fornham House

Thank you for taking the time to submit this review and thank you for the feedback. It was unfortunate a meeting was taking place in the admin office at this time, it was an unexpected meeting. We will look at alternative arrangements to prevent a similar occurrence.


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Review from D S (Daughter of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum loves Fornham House. The care she has received has been excellent. The staff are always willing to go the extra mile to ensure mum is happy. The food is of excellent quality and always a good varied menu. Whilst mum doesn't always participate in the resident's activities she takes every opportunity
to get outside and look at the beautiful gardens. Now that mum is safe, secure and happy the rest of the family can enjoy mums company as often as is possible.

Reply from Stuart Coleman, Home Manager at Fornham House

Thank you so much for taking the time to write this review, the comments are lovely which I will feed back to the staff team. I am very happy that your mother has settled so well and is enjoying life at Fornham house.


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Review from Wally H (Brother of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was in another care home but since she has been in here she seems so much happier and she is always well presented and she joins in all the activities it has given her a purpose and she is very happy.

Reply from Stuart Coleman, Home Manager at Fornham House

Thank you so much for these comments, I am really pleased your sister has settled so well.


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Review from Joyce B (Daughter of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very happy place with so many activities going on. Very helpful staff making visitors/family welcome and when times were difficult - at ease.
My main comment - very clean - Mum was changed and washed more than once a day when needed.
Overall excellent.

Reply from Stuart Coleman, Home Manager at Fornham House

Thank you so much for taking the time to write this review, wonderful feedback that I will pass on to the staff team.


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Review from Jill M (Daughter-in-law of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and welcoming. A few hiccups re the care plan documents and reporting falls.
However, improved staff appear to take on board any comments that are made by us.
A very happy place despite it not being the easiest job.

Reply from Stuart Coleman, Home Manager at Fornham House

Good afternoon, thank you for taking the time to submit this review. I am glad that you are happy with the improvements made.


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Review from Chris R (Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Accommodation lovely, staff very friendly and obliging. Food is excellent, especially lunch. There are quiet areas as well as social. Selection of books and DVD's. Highly recommended.

Reply from Stuart Coleman, Home Manager at Fornham House

Thank you so much for this review. I am glad you have had a positive experience at Fornham House.


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Review from Rob L (Brother of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been friendly and helpful and I appreciated the leeway allowed when it was decided that my brother needed to move to a different home.

Reply from Stuart Coleman, Home Manager at Fornham House

Hi, thank you for submitting this review and I am glad your experience of Fornham house has been a positive one.


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Review from J M (Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my time here.

Reply from Stuart Coleman, Home Manager at Fornham House

Thank you very much for taking the time to write this review. It is appreciated.


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Review from J J (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Fornham House for nearly one year. The building itself is beautiful and every effort has been made to retain the traditional decor while still providing exceptional facilities for all the residents. The staff are amazing and nothing is too much trouble. My mum was very
anxious when she first arrived but she is now much more settled because she feels safe and cared for. A great relief for all the family.

Reply from Stuart Coleman, Home Manager at Fornham House

Hello Jane, thank you for completing this review and the positive comments. I am glad that your mum has settled so well at Fornham house.


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Current Review Score: 9.6 (9.609)

Overview of Review Score

The Review Score of 9.6 (9.609) out of 10 for Fornham House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Fornham House is calculated as follows: ( (136 Excellents x 5) + (17 Goods x 4) + (1 Poors x 2) ) ÷ 154 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.739 Points relating to the number of positive Reviews for Fornham House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6. 13 Positive Reviews ÷ 17.6 = 0.739

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (3)

Daniel

Daniel Phillips

Job Title: Head Chef

"I believe that it's important to be able to form good relationships with people, be good at cooking, budgeting and menu planning to be a successful head chef in a care home. My favourite part of my day is cooking to a high standard and receiving positive feedback from residents."


Kerry

Kerry Martin

Job Title: Deputy Manager

“The team is compassionate, long-serving and positive. We work together to make the home a lovely place to work and live. It is like a second home to many of our staff members.”


Amanda

Amanda Prince

Job Title: Activities Coordinator

My everyday aim is to make folks' day happy and pleasant with meaningful activities as every little thing can be big!