Fornham House

Fornham St Martin, Bury St Edmunds IP31 1SR
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9.6 98 Reviews
  • Fornham House, Bury St Edmunds
Fornham House is located just a couple of miles from Bury St Edmunds, in the pretty village of Fornham St Martin. The home has extensive grounds with views over the surrounding countryside. The garden can be enjoyed by residents and visitors, with ample seating areas surrounded by colourful flower beds, mature trees, and a large pond with water features, aquatic plants and fish.

Fornham House provides seven lounges, including the Constable Lounge where many social activities take place, and these are complemented by patio and garden areas for summer outdoor relaxation. Accommodation is offered in generous, tastefully decorated single rooms (71 rooms in total), 63 of which have En-Suite facilities and 9 further with toilet and sink En-suite facilities, thereby providing residents with the necessary facilities for a quality life in later years. Although all rooms are fully furnished, residents are encouraged to bring items of furniture and personal possessions with them so that their room can be a true ‘home from home’.

The home now has a new purpose-built 17-bed extension. The design is beautiful, spacious yet intimate. It is safe, communal living at its best, with emphasis on individual care needs. Spacious corridors give accessibility from every area in the home, and allows residents to walk freely and safely. Access to the large decked area is gained through doors leading from the dining area. Doors in the corridor and lounge gives access to a peaceful, intimate indoor garden.

Residents are welcome to develop this garden further. This is where many residents will have the opportunity to potter at their hearts content. The beautiful soft colours of the walls and carpets will compliment all of your personal items, making it really feel like home.

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Care Provided by Fornham House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Dagmara Kaminska (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (88)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Fornham House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact Fornham House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Fornham House Reviews (98)

Total of 98, showing 61-80
9.6

Fornham House has a Review Score of 9.6 (9.609) out of 10, based on 13 reviews in the last 2 years. Over all time Fornham House has 98 reviews.

Overall Experience

  • 64
  • 30
  • 3
  • 1
  • 0

Date Published

98
3
9
13
85

Review from Peter J (Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Stuart Coleman, Home Manager at Fornham House

Hi Peter, thank you so much for taking the time to submit a review. Thank you for the positive responses.


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Review from Bow W (Friend of Resident) published on 19 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I have had connections with this home for over two years. Have always had issues with it. The person I used to go and see two/three times a week has now sadly died. I have always kept a diary, so each time a problem or issue came up, would make a note of it. For the last three months that I was having
contact with the home I left countless messages at reception for the manager to phone me never did I get a call. So either reception didn't pass on messages or the manager didn't bother to contact me. The family of my friend knew how I felt about things, but I said I wouldn't do anything until she was no longer with us. I have spoken to someone who has now advised I go to the QCC. I doubt this review will get posted!

Reply from Stuart Coleman, Home Manager at Fornham House

Dear Bow,
I am sorry that you have not been happy with the service provided to your friend. I am disappointed that we have not had the opportunity to resolve these issues, my phone number is on the reception desk along with local complaints, procedures and links to feedback pages for CQC and the local authority.
We have now made contact and when I do receive your response I can look at the issues you experienced, as I am always keen to improve service delivery.


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Review from William H (Friend of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although staffing levels seem low especially weekend, all the staff are kindness itself and try as best they can to care and help for their charges.
A little bit slow getting things done but very good mostly.
Overall I think a good home for the price and staff caring is better than others I visited
to get our friend settled. She is hopefully going to be alright.

Reply from Stuart Coleman, Home Manager at Fornham House

Hi, thank you for taking the time to complete this review. Staffing levels are regularly reviewed to ensure that staff are able to fully meet the needs of residents. We have also increased our activity hours to make sure there are activities available at the weekends, I am sure that you will notice a positive improvement.


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Review from Martin S (Son of Resident) published on 28 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident at Fornham House for 2 years and in that time I can only describe her care as truly amazing. She has many challenging issues due to dementia but has been treated with the upmost care, dignity and attention.
Every member of staff has my upmost respect and thanks! When
a loved one requires full-time care you become truly aware of how amazing these people are. Definitely real-life heroes. From the picturesque surroundings to the food and activities. I feel lucky that my loved one is in the caring hands of the staff at Fornham House.

Reply from Stuart Coleman, Home Manager at Fornham House

Thank you so much for taking the time to write this review, the comments are lovely and I will of course pass these on to the staff team.
Thanks again!


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Review from M G (Daughter of Resident) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all very friendly and helpful but communication between staff and general organisation are not as good as we had hoped.

Reply from Stuart Coleman, Home Manager at Fornham House

Thank you for taking the time to complete this review, I am pleased that you find the staff friendly and helpful.
If you would like to contact me at the home we can arrange to discuss the concerns you have regarding communication.


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Review from Jan T (Daughter of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother experienced a severe cerebral episode in the morning just prior to handover. The swift action of the carer who found her and the care team's prompt call to paramedics undoubtedly provided a firm foundation for her recovery. Once paramedics arrived (which was quickly) I was contacted and it
was made clear how severe the event was. The care staff on duty were excellent and we are extremely grateful. We value their ongoing good care and kindness to our Mum and us.

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Review from W A (Respite Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Fornham House has been BRILLIANT. The staff were very kind to me and made me feel at home.
I would like to come here again.

Reply from Stuart Coleman, Home Manager at Fornham House

Thank you so much for kind comments, I am very please you enjoyed your stay.


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Review from Dennis F (Mother-in-law of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Fornham House to be very clean, friendly and helpful staff, good food, lots to do for residents if able, but are always helped by the staff as nothing seems too much trouble lovely home.

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Review from Neville T (Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Let us break this down into its constituent parts;
1, Accommodation: spacious, elegant and comfortable rooms, both one's own bedroom and those for general use.
2, Staff: those who select and engage the staff are to be congratulated. Of course, personalities differ, but here they differ at a uniformly
high level.
3, They and those whom we do not see (kitchen, most of the cleaners, maintenance and others) perform - as the results demonstrate - to a very high level.
This could be done as well in a cold and clinical manner. This is certainly not so here.

Reply from Stuart Coleman, Home Manager at Fornham House

Thank you so much for your comments. We are currently looking at improving the activity provision at Fornham house, we are currently in the process of recruiting a replacement activity coordinator. We are also employing a new role of activity assistant, this will increase the activity hours to nearly double. The activity team will then work weekends to ensure that there is even more coverage at key times.


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Review from Rosanna S (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home took very good care of my mother and she was very happy here. The staff were always caring and nothing was too much trouble.

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Review from N W (Son of Resident) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home visit to ensure concerns and needs were agreed and in place. Staff welcoming, supportive, friendly and professional left us feeling confident that mum would be happy, comfortable and well looked after. That was confirmed when we collected mum.
She would happily/willingly live there permanently.
Thank
you.

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Review from T H (Daughter of Resident) assisted by family/friend published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has blossomed in the time that he has been with Farnham House. We are always treated with care, respect and courtesy as is my father. The staff are delightful and helpful. I would recommend Farnham House wholeheartedly.

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Review from Yvonne F (Friend of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It seems to be a very caring establishment. All the staff that I met during my visit could not have been more caring and helpful. Especially the lovely young man!

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Review from Carolyn B (Daughter of Resident) published on 14 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is excellent. From my first meeting with management about Dad's placement, from hospital to care staff and all staff groups, we have all been treated so lovely.
Staff always greet you and the care Dad gets is superb. Dad is happy here and that makes Mum and I settled in our minds.
The
food is plentiful, rooms and common areas clean. Staff keep me updated on all aspects of Dad's care. Highly recommend this care home.

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Review from M M (Son of Resident) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have found Fornham House to be an excellent home. It is clean and as well run as can be in the current climate. Dad is well looked after and all of his needs are met. Food is very much to his liking and he enjoys banter with the staff. As a family, we have found that dad is much happier now he is in
company. He joins in some of the activities which are on offer. All in all, we are very pleased with Fornham House.

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Review from Roy H (Son of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent the last year of her life at Fornham House Care Home. She was very happy there and her care was excellent. I am very grateful to all the staff there for taking such good care of her. I would have no hesitation in recommending them.

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Review from Brian W (Son of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Situated in lovely grounds which are well looked after. Staff are very friendly with always a smile on their face. They also have a chat to everyone they meet. The care manager (or assistant not sure which) is very helpful and sorts out any problems you might have. Food is to mums likening as she does
not eat much. Could not wish for a better place for mum.

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Review from D B (Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always been shown great friendliness by everyone in the home and been treated with the greatest respect. I am sorry there is such a big turnover of staff. The kitchen is good at offering me the small number of foods which I manage to swallow.


When I am ill, every effort is made for my recovery

which is great. I have had issues with some of the men from the agency, but the home makes an effort to please me over this.


I have a lovely room and the (18th century home is great, also the garden). I have been nicely looked after, the four years I have been here. I love the quizzes.


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Review from V C (Daughter of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everything that the staff have done to help my mum settle in after a spell in hospital.
This has resulted in her getting back to her old self in a relatively short period of time. Though Forbham House is not a nursing home, I am most impressed with the efficiency of the staff in getting
medical matters sorted out quickly and being informed so promptly about any falls or incidents my mum has had.
The home itself is ideally situated in a quiet, tranquil place which is very uplifting for all who visit and live there.

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Review from Pat C (Daughter of Resident) published on 10 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been looked after in this care home for the past three months and the care he has received has been outstanding. The staff are without exception caring and compassionate and have treated him with great dignity as his health has deteriorated.
The setting of the home is lovely, with carefully
tended gardens surrounding the property. The food is excellent and a full programme of activities is available. Relatives are welcome to visit at any time and questions about my father's care have been answered fully. District nurses call regularly and liaise well with the staff.
It is noticeable that residents seem happy and content.
This is a care home I would recommend with confidence.

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Current Review Score: 9.6 (9.609)

Overview of Review Score

The Review Score of 9.6 (9.609) out of 10 for Fornham House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Fornham House is calculated as follows: ( (136 Excellents x 5) + (17 Goods x 4) + (1 Poors x 2) ) ÷ 154 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.739 Points relating to the number of positive Reviews for Fornham House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6. 13 Positive Reviews ÷ 17.6 = 0.739

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Daniel

Daniel Phillips

Job Title: Head Chef

"I believe that it's important to be able to form good relationships with people, be good at cooking, budgeting and menu planning to be a successful head chef in a care home. My favourite part of my day is cooking to a high standard and receiving positive feedback from residents."


Kerry

Kerry Martin

Job Title: Deputy Manager

“The team is compassionate, long-serving and positive. We work together to make the home a lovely place to work and live. It is like a second home to many of our staff members.”


Amanda

Amanda Prince

Job Title: Activities Coordinator

My everyday aim is to make folks' day happy and pleasant with meaningful activities as every little thing can be big!