Fornham House

Fornham St Martin, Bury St Edmunds IP31 1SR
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9.6 98 Reviews
  • Fornham House, Bury St Edmunds
Fornham House is located just a couple of miles from Bury St Edmunds, in the pretty village of Fornham St Martin. The home has extensive grounds with views over the surrounding countryside. The garden can be enjoyed by residents and visitors, with ample seating areas surrounded by colourful flower beds, mature trees, and a large pond with water features, aquatic plants and fish.

Fornham House provides seven lounges, including the Constable Lounge where many social activities take place, and these are complemented by patio and garden areas for summer outdoor relaxation. Accommodation is offered in generous, tastefully decorated single rooms (71 rooms in total), 63 of which have En-Suite facilities and 9 further with toilet and sink En-suite facilities, thereby providing residents with the necessary facilities for a quality life in later years. Although all rooms are fully furnished, residents are encouraged to bring items of furniture and personal possessions with them so that their room can be a true ‘home from home’.

The home now has a new purpose-built 17-bed extension. The design is beautiful, spacious yet intimate. It is safe, communal living at its best, with emphasis on individual care needs. Spacious corridors give accessibility from every area in the home, and allows residents to walk freely and safely. Access to the large decked area is gained through doors leading from the dining area. Doors in the corridor and lounge gives access to a peaceful, intimate indoor garden.

Residents are welcome to develop this garden further. This is where many residents will have the opportunity to potter at their hearts content. The beautiful soft colours of the walls and carpets will compliment all of your personal items, making it really feel like home.

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Care Provided by Fornham House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Dagmara Kaminska (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (88)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Fornham House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact Fornham House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Fornham House Reviews (98)

Total of 98, showing 81-98
9.6

Fornham House has a Review Score of 9.6 (9.609) out of 10, based on 13 reviews in the last 2 years. Over all time Fornham House has 98 reviews.

Overall Experience

  • 64
  • 30
  • 3
  • 1
  • 0

Date Published

98
3
9
13
85

Review from Joe G (Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident at Fornham House for just over two months and it is my intention to stay forever. The service is good, the staff are always helpful day and night. Food is good and always OK. The staff are there 24-hours and helpful.

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Review from Ross T (Son of Resident) published on 10 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father visited for three weeks respite care whilst family members were away. I was very pleased with the overall experience and so was my father. We will visit again and recommend to others.

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Review from V P (Niece of Resident) published on 31 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very happy with the care provided. Great improvement since a new manager has started, my auntie is very happy here and content. Improvement with activities and now my auntie has a key worker.

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Review from Beryl W (Daughter of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother only stayed at Fornham House for a short while, the love and care she received went well beyond our expectation. The staff were always cheerful respectful and willing to help in any way possible.

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Review from Peter (Son of Resident) published on 24 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The pleasant atmosphere in the home is always present whenever I visit. The staff are so friendly and always smiling. Occasionally my wife and I book in for dinner and this is always excellent, most delicious, nutritious and beautifully presented. The manager is extremely efficient with both authority
and friendliness, as a good manager should be. I cannot express how highly I think of Fornham House, and the management and staff in the way they care for my mother in particular, but also all of the residents. Thank you.

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Review from Windyman (Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Needed a care home due to Lymphoma and subsequent chemotherapy making it difficult to look after myself. Picked Fornham House in Feb 2015 as had a good reputation. Unfortunately standards were allowed to slip by lack of management until March 2016 when a new management team was appointed. After just
6 weeks there are marked signs of an improvement throughout the home and there is confidence that some of the lower marks given below will improve. That also explains the marking under "management" and why i'm unable to recommend this care provider to friends or family at this time.

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Review from Gill (Daughter-in-law of Resident) published on 17 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law lived at Fornham House for 20 months and was very well looked after. The staff were always patient, kind and caring especially when she first moved in and took some time to settle. We were fully involved with her care plan and had regular care reviews with the senior carers. She enjoyed
the daily activities and there was always something interesting going on. Relatives are often invited to join in and are welcome at any time. The food was excellent with frequent cups of tea which she enjoyed. After a month in hospital she returned to Fornham House but needed to be cared for in bed which the staff did and provided excellent care to her and were very supportive to us. It is a busy home but all the staff are very friendly and helpful and always try to do their best for the residents.

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Review from Pam K (Resident) published on 9 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been at Fornham for 3 months am getting used to it. On the 22/4/16 I had a really good day. Entertainment was brilliant.

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Review from Keith B (Son of Resident) published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Fornham House since the end of November 2015. The care she has received up to the present has been excellent, staff are always very helpful. My mothers personal carer always has been very informative with any issues as and when they have arisen. Meals are healthy and
of good quality, which has helped mother gain strength and 1 stone in weight. A monthly social program is always fully communicated to residents and friends and relatives - again staff who manage these events are excellent.

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Review from S P (Nephew of Resident) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are hard working. They are very devoted. I cannot find a fault. Everything is ok and when I have a query it is always sorted out straight away. Nothing is a bother.

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Review from J P (Resident) published on 1 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy at Fornham House - staff very helpful. Food very good.

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Review from Margaret W (Sister of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother stays for short periods of respite at Fornham House over a few years period, on each visit his care has been excellent, the rooms are always immaculate and he has used several, most of all he has enjoyed himself and people have gone out of their way to help and include him.

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Review from Chris T (Son of Resident) published on 8 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, now in her 90s is a bit of a 'loner' and has lived on her own next door to us. After a number of falls and repeated stays in hospital it became impossible for her to live alone. Even though it has been traumatic for her to now be in Fornham House Care Home, it was made so easy, welcoming
and especially caring, by all the staff and fellow residents with their relatives, that she has accepted that it is the best place for her to be. It, therefore, is extremely comforting for us and her relatives to know that she is being looked after so well, and is happy. We have all said that we have no hesitation in recommending Fornham House to anyone that has someone in need of care. We would sincerely like to take this opportunity to thank all the staff who have helped mum to settle in to her new home.

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Review from Derrick W (Son of Resident) published on 6 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very friendly and helpful. Impressed with the cleanliness, it always looks clean and tidy. Cannot comment on activities as my mother is unable/unwilling to participate due to hearing difficulties and lack of vision both of which are very limited. In all other respects it is an excellent
home.

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Review from M B (Daughter of Resident) published on 6 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is cared for by kind, caring staff. She is always a joy to visit. I have shared meals with her - excellent. Staff are very efficient. Her clothes are always clean and tidy - well laundered.
Her hair always cared for and tidy.
Often speak to other residents who always appear content.
My
mother has been at Fornham House for one year and is 97 years old.
Her health is carefully monitored by local doctors and any problems are reported and discussed with family.

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Review from Jenny L (Daughter of Resident) published on 15 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother who is 95 had arrived at the place of not being able to shop or care for herself properly or remember to take her pills it had become a very worrying time for the family. She also had several falls resulting in hospital visits.


Life for her outside her home was becoming far too difficult,

all she was now seeing, was to look out of her window at people passing by.


She also did not like the hassle of the two carers who only had a very quick half hour to assist her in her home.
Since arriving at Fornham Residential Home she has taken on a new lease of life.


She has been encouraged to eat (good food well cooked) In the smart dinning room served by jolly happy staff and make many new friends.


When I arrived to see my mother on my last visit she said "I have bingo in ten minutes."


Wonderful......!!!! Fornham House is now her home and she wants to be fully involved with all the activities.


Her room and en suite bathroom are well laid out ..warm and kept well cleaned.


She has only good kind gossip to say about all the very patient helpful staff who assist her sometimes she sees over ten people a day helping her in her cosy room with her pills, her food, and lots of cups of tea!! and assisting with her dressage.


They make her feel special and do an excellent job of looking after her.


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Review from J B (Daughter of Resident) published on 20 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother was discharged from hospital to Fornham House on 23rd May 2013, because it was a necessarily hurried move her first room was rather cramped and small en suite but she was soon found another room which was redecorated for her, her pictures put up and shelves arranged. Mother gradually became
herself again, mentally and physically taking an interest in the outside world and activities provided at Fornham House. I was especially impressed that trouble was taken to place her with like minded companions at lunch. We are so sorry that due to deteriorating health it has been necessary for mother to move to nursing care. We will miss the caring, welcoming staff at Fornham House. Thank you.

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Review from Mike F (Nephew of Resident) published on 16 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my uncle and aunt have been looked after very well, wanting for nothing. I have nothing but praise for the staff and management.

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Current Review Score: 9.6 (9.609)

Overview of Review Score

The Review Score of 9.6 (9.609) out of 10 for Fornham House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Fornham House is calculated as follows: ( (136 Excellents x 5) + (17 Goods x 4) + (1 Poors x 2) ) ÷ 154 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.739 Points relating to the number of positive Reviews for Fornham House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6. 13 Positive Reviews ÷ 17.6 = 0.739

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

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Meet the Team (3)

Daniel

Daniel Phillips

Job Title: Head Chef

"I believe that it's important to be able to form good relationships with people, be good at cooking, budgeting and menu planning to be a successful head chef in a care home. My favourite part of my day is cooking to a high standard and receiving positive feedback from residents."


Kerry

Kerry Martin

Job Title: Deputy Manager

“The team is compassionate, long-serving and positive. We work together to make the home a lovely place to work and live. It is like a second home to many of our staff members.”


Amanda

Amanda Prince

Job Title: Activities Coordinator

My everyday aim is to make folks' day happy and pleasant with meaningful activities as every little thing can be big!