Foxgrove Residential Home

High Road East, Felixstowe IP11 9PU
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9.6 48 Reviews
  • Foxgrove Residential Home, Felixstowe
Foxgrove is situated in two acres of tree-lined grounds with beautiful gardens, and is set in the centre of Old Felixstowe. The property is an attractive Victorian mansion that has easy access to all local amenities, including a post office and general store. Walks can be taken to the town centre and nearby cliffs.

Foxgrove has a friendly warm atmosphere and the elegant lounge and dining room combine to create a charming environment for residents. The generous bedrooms are all en-suite and decorated to a high standard. All rooms have a television and telephone point. Whilst they are all fully furnished residents are encouraged to bring their own items of furniture and personal effects so that their room can become truly their own.

Care staff are trained to the highest standards and chosen not only for their skills but also for their warmth, friendliness and caring attitude. Staff are available constantly to provide professional care that respects the rights and dignity of the individual.

Residents are assessed regularly to ascertain their needs are met fully. Appointments can be made with a visiting optician, dentist, hairdresser and chiropodist. Catering staff provide snacks throughout the day and delicious meals. Special diets can of course be catered for.

The home has a dedicated Activities Co-ordinator who can arrange for residents to take part in as many, or as few, activities as they wish.

Family and friends are always welcome at Foxgrove. Professionals value their involvement in residents' care. Above all, they promote individual choice in a caring environment that is free from stress or worry.

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Care Provided by Foxgrove Residential Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Leanne Greeves (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (24)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007

Funding & Fees Guide for Foxgrove Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
  • (these prices are only a guideline, please contact Foxgrove Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Foxgrove Residential Home Reviews (48)

Total of 48, showing 1-20
9.6

Foxgrove Residential Home has a Review Score of 9.6 (9.631) out of 10, based on 9 reviews in the last 2 years. Over all time Foxgrove Residential Home has 48 reviews.

Overall Experience

  • 30
  • 17
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Date Published

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Review from R R (Daughter of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone I come into contact with is always without fail kind and helpful. Mum's room is always clean and tidy. The food is varied wholesome and cooked well. I have complete trust in Foxgrove and never worry about mum. Their care is brilliant and I know they will ring me if I am needed. In my opinion,
Foxgrove feels like a 'family' home. This has been created by all the staff, all staff roles, from management, care staff, kitchen staff, cleaners, and maintenance.

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Review from Jacqueline G (Daughter of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for nearly 5 years. Despite the national shortage of carers and inevitably high turnover of staff, the home manages to maintain a strong core of sincere, carers. All staff from the kitchen to the carers, activities to the handyman, and the domestics all carry out their
duties with the utmost care and respect. Answering the telephone at busy times can be a problem, and I think the laundry, and care of residents clothes needs a little more attention at times. Apart from that, we are very satisfied with the care and attention of the team.

Reply from Leanne Greeves, Home Manager at Foxgrove Residential Home

Thank you for your lovely review. We endeavour to constantly improve our service, we now have a designated laundry person 7 days a week. We are hoping this will iron out any of the issues kindly brought to our attention.


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Review from Carol B (Daughter of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff. The building is older and very cosy. Food is excellent. The entertainment is wonderful and there is always something going on. Laundry Services could be improved. All residents needs catered for.

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Review from L M (Husband of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the staff are friendly and approachable and all of them provide a good level of care. An answerphone or call diversion facility would be useful for family and friends when telephone calls are not answered.

Reply from Leanne Greeves, Home Manager at Foxgrove Residential Home

Thank you for your lovely comments. We are looking at various ways to be able to ensure that phone calls are not missed.


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Review from P L (Son of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

You looked after my mother for 4 years and we have no complaints about the way she was cared for.
All the staff went above and beyond their duties to make my mother as happy and comfortable as possible.

Reply from Leanne Greeves, Home Manager at Foxgrove Residential Home

Thank you for your lovely review, it was a pleasure to care for your mum, she was loved by all the staff.


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Review from S H (Daughter of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We really cannot express how truly thankful we are for the outstanding care received by mum. You went above and beyond to ensure she had the best quality of life and we will be forever grateful. You made us feel welcome and were responsible to our suggestions. You were professional and so caring. You
showed mum such kindness and respect. When things got tough you were always on hand to make me a cuppa and reassured us. We couldn't have asked for more. Thank you.

Reply from Leanne Greeves, Home Manager at Foxgrove Residential Home

Thank you so much for your lovely review. It was a pleasure to look after mum and to get to know you all as a family.


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Review from Kate M (Niece of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident from July 2022 (following a bad fall at her own home) until she died in December 2023 (aged 94). The care she received from the dedicated and friendly team could not have been better. Staff were fun, kind, patient and genuinely interested in my aunt’s life (which had been pretty
full!). They were also very welcoming to visitors. I was particularly impressed by the care in her final week when the staff were so incredibly gentle, kind and respectful. It was obvious they were very fond of her and she them.

Reply from Leanne Greeves, Home Manager at Foxgrove Residential Home

Thank you for your lovely review. The staff and residents at Foxgrove were all very fond of your aunt, she was a pleasure to care for. The staff have excellent palliative care skills, it's always nice for those skills to be recognised.


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Review from David J (Son of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Foxgrove Residential Home sums up what a care home should be. My Mum spent the last 6 months of her life there. Foxgrove's staff treat their residents like family and genuinely care. My mum was so happy there and within 24 hours of living there said it felt like home. There are always activities for
the residents to do if they want to, great food and beautiful surroundings. As my mum's health deteriorated and she approached her end of life, she was treated with genuine care and dignity until the end.


We cannot rate Foxgrove highly enough.


Reply from Leanne Greeves, Home Manager at Foxgrove Residential Home

Thank you for your lovely review David. It was a pleasure to care for your mum and get to know you as a family.


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Review from Jackie P (Daughter of Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Foxgrove in September 2023 at the age of 99, finally admitting that she needed more help than was available to her in her own home. She quickly settled in and was soon joining in with the Scrabble, carpet bowls and exercise classes. She was even encouraged to start playing chess,
not bad for a now-centenarian. She appreciated being cooked for and had nothing but good to say about the caring staff. When she sadly passed away in May, my family and I knew that she was in the right place, and we were treated with compassion and understanding by those same staff.

Reply from Leanne Greeves, Home Manager at Foxgrove Residential Home

Thank you for your lovely review; we are so pleased that Mum felt so at home here at Foxgrove.


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Review from Helen R (Daughter of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, very good care. Staff are very accommodating and able and attentive.

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Review from J A (Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found no faults at all.

Reply from Leanne Greeves, Home Manager at Foxgrove Residential Home

Thank you for your lovely comment, we try very hard to meet all residents needs.


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Review from M L (Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I receive the best care at all times.

Reply from Leanne Greeves, Home Manager at Foxgrove Residential Home

Thank you for your lovely comments, we love having you at our lovely home.


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Review from Jane F (Daughter-in-law of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not praise the care and staff at Foxgrove enough. From the minute my mother-in-law arrived, they have gone out of their way to really get to know her, her likes, dislikes, interests and family, which really held her to settle into her new home. They are exceptionally kind and go above and beyond
what is expected of them and keep us fully informed of her progress. I would have no hesitation in recommending Foxgrovve to anyone and could, in fact, not think of a nice place to call home.

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Review from C W (Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a great time whilst being here, the staff are great and always receptive to the personal needs of residents and always willing to help in any way they can.

Reply from Leanne Greeves, Home Manager at Foxgrove Residential Home

Thank you, it has been a pleasure to have you stay in the home.


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Review from L C (Brother-in-law of Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter's father-in-law passed away at Foxgrove Residential Home and the standard of care and support he was given was outstanding. His needs were always met and the team were so brilliant! I am still in touch with the team as my daughter's father-in-law was there for many years. All I can say is
a lovely home, lovely place, lovely team and ever so caring.

Reply from Leanne Greeves, Home Manager at Foxgrove Residential Home

Thank you for your lovely review of the home, I will ensure that all the staff are aware.


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Review from Stephanie M (Daughter of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Since Dad moved to Foxgrove earlier this year, as a family, we have found all the staff from management to care to support staff all very welcoming and caring.

Reply from Leanne Greeves, Home Manager at Foxgrove Residential Home

Thank you for your lovely review, it's so nice to hear positive reports with regards to the staff, they all work very hard to ensure residents' needs are met, so it is nice to have this recognised.


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Review from A S (Daughter of Resident) published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are extremely friendly and helpful. The rooms and gardens are kept to a high standard. My mum is always happy when I visit.

Reply from Leanne Greeves, Home Manager at Foxgrove Residential Home

Thank you for your lovely review, it's so lovely to see visitors again in our beautiful gardens.


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Review from J I (Wife of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after my husband in these past very stressful and unpresidented time. It has been extremely difficult for all these concerned in caring and providing care for our loved ones, I can only hope we can look to the future for better times ahead. My husband has been with you now for
three and a half years now. It's been a very long time and extremely difficult also for those like myself on the outside coping on my own and of course with the fee situation. My best wishes and thanks to the staff and management at Foxgrove - well done!

Reply from Leanne Greeves, Home Manager at Foxgrove Residential Home

Thank you for your kind, lovely review. It has been a really tough year for the staff but having such a positive review lifts morale. Thank you.


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Review from Dorothy B (Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this home. It is what I call home form home. Plenty of company from staff and residents, with beautiful gardens for walks.

Reply from Leanne Greeves, Home Manager at Foxgrove Residential Home

Thank you Dorothy for your lovely review, we are pleased that you enjoy living here at Foxgrove.


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Review from E W (Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff shortages have caused problems, but overall, efforts during the various lockdown have been of a high standard, particularly in reassuring and explaining the news. Cleaning has been particularly good with all staff pulling their weight. They keep us safe.

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Current Review Score: 9.6 (9.631)

Overview of Review Score

The Review Score of 9.6 (9.631) out of 10 for Foxgrove Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.731 for Foxgrove Residential Home is calculated as follows: ( (83 Excellents x 5) + (21 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 108 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Foxgrove Residential Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (2)

Leanne

Leanne Greaves

Job Title: Home Manager

“The care at Foxgrove is second to none. Every team member strives to provide a high standard of care every day. The staff are an amazing bunch of people who always want to help the residents in any way they can.”


Wuananita

Wuananita Murray

Job Title: Deputy Manager

“The environment at Foxgrove is happy. We work hard to always improve residents’ day-to-day living. There’s an easy atmosphere here because we care, and it’s a nice environment to work in - staff don't want to go anywhere else.”


Frequently Asked Questions about Foxgrove Residential Home

What types of Care is Foxgrove Residential Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Foxgrove Residential Home provide?

Palliative Care & End of Life Care are other types of care provided.

How many Rooms does Foxgrove Residential Home have?

There are 24 Single Rooms.

What are the Facilities & Services at Foxgrove Residential Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Foxgrove Residential Home to the centre of Felixstowe?

0.7 mile(s) as the crow flies, distance by road may be significantly further.