Harleston House

115 Park Road, Lowestoft NR32 4HX
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9.9 70 Reviews
  • Harleston House, Lowestoft
Harleston House offers a safe and friendly environment, which respects residents’ rights, dignity and privacy, and provides the maximum opportunity to exercise personal autonomy and choice.

Located in Lowestoft, Suffolk, Harleston House provides residential dementia care to older people.

The original house has been refurbished and extended to provide a specialist dementia care setting.

All staff receive training in all aspects of care.

Bedrooms are light and spacious with en-suite facilities. Residents are encouraged to bring in personal items and can enjoy safe and secure internal and external spaces, which are specially adapted to provide accessibility and stimulation.

The home's chefs cater for each and every resident's individual tastes.

All food is freshly prepared and residents can make requests and ideas. All special dietary requirements catered for.

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Care Provided by Harleston House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Susan Graham (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Harleston House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,587 – £1,705
    • Self-Funded Residential Dementia Care £1,702 – £1,830
    • RESPITE Self-Funded Residential Care £1,587 – £1,705
    • RESPITE Self-Funded Residential Dementia Care £1,702 – £1,830

  • Updated March 2024.


    Exact fees depend on the specific care requirements of each individual following assessment.
  • (these prices are only a guideline, please contact Harleston House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Harleston House Reviews (70)

Total of 70, showing 1-20
9.9

Harleston House has a Review Score of 9.9 (9.896) out of 10, based on 12 reviews in the last 2 years. Over all time Harleston House has 70 reviews.

Overall Experience

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Review from John T (Son of Resident) published on 27 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a spell in hospital during September 2024. Mum didn't do well there but on return to Harleston House as been helped back to the best she can be. All staff have encouraged mum to do more. The daily activities have stimulated mum to participate more than she did before. To be honest on discharge
from hospital we thought mum wouldn't make Christmas. Harleston House helped her to have a great Christmas.

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Review from Paula M (Daughter of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our overall experience is excellent. Dad has been treated with dignity and is looking better than he has for months. The care and support is wonderful. Staff are respectful and friendly. The management is obviously top class as the home is run so well. Dad's room is lovely. He has a window so he can
see the sky and we were able to put up his pictures and bring his own chair in. Everywhere is clean and well maintained. The food and drink look delicious - it's a long time since Dad has eaten so well. There are plenty of stimulating and fun activities going on daily and participation is not mandatory. Family as so pleased Dad is received the proper care as we discovered that we were unable to provide this.

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Review from N D (Daughter of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harleston House has given us a family complete peace of mind. Every single member of staff is amazing, the patience, love and care they give is superb. There is entertainment practically every day, music, knit-and-natter group, indoor ball games, baking etc., the list is endless. They also have a wonderful
garden. This month they were taken out to the seafront and had ice creams. Food is amazing.
Thank you so much to all the staff at Harleston House for looking after our most treasured and much loved mum.
Would definitely recommend Harleston House to anyone looking for a wonderful care home.

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Review from Sharon C (Daughter of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had nothing but a positive experience since placing Mum into Harleston House. The staff are fantastic and are tuned in to each patient's individual needs. The home itself is pleasant with bright and airy communal rooms, a lovely garden and the bedrooms are well-decorated and homely. The activity
programme is amazing and the catering is very good, it is a pleasure to visit Mum, not just to see her but because it has such a lovely atmosphere (made by the staff). It is a wonderful feeling to know that when we leave her she is safe, well cared for and seems happy. We couldn't ask for any more.

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Review from J H (Brother of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We really enjoyed our visit to Harleston House and seeing our relative so happy. She joined in with all of the many activities as did we. The singers that came into entertain us were excellent and we all really enjoyed a good sing-along. We stayed for lunch every day and the food was lovely with a good
selection to meet everyone's needs. The staff were so kind and friendly and the whole atmosphere of the home was of caring and kindness. Everything you could wish for your relative.

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Review from Rachael A (Daughter of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first unscheduled visit to Harleston House and the subsequent stay that my Mum had, the staff were all so friendly, professional and caring. The service we received as a family could not be faulted, and my Mum absolutely loved her respite stay. I have no hesitation in recommending the home
or having my Mum stay again.

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Review from K H (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Harleston House since September 2023. She arrived with very complex needs and has been treated so beautifully by all the staff and always with dignity and respect. She is treated as an individual with her needs tailored too. Harleston staff have become an extended family
to both my mum and ourselves.

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Review from A W (Son of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience myself and my family have had over the past few years is nothing but brilliant. The staff are great and the management just the same. The people who do the activities are vrey thoughtful and caring towards all residents. I have been contacted and kept up to date of my mum's condition
and welfare to an incredible standard.
Thank you Harleston House.

Reply from Susan Graham, Registered Manager at Harleston House

Thank you for your lovely review. I will share this with the team.


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Review from Susan D (Friend of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend booked herself into Harleston House for end-of-life care. I visited her on many occasions and witnessed the care, compassion and friendship she received from all staff from the manager to the cleaner. The welcome she received, the peace she found and the love she felt made all the difference
with the standards to her last weeks and days. I could not have been more impressed with the standards of cleanliness and hygiene I found or with the level of personal care my friend received. I was always welcomed into the house (along with my dog) and never made to feel like an imposter or a nuisance to staff as they went about their business in a most professional but caring way. In her last few weeks on this earth - my friend found the family she had craved all her life.

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Review from Ronald D (Husband of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Harleston House after a horrendous 3 months plus in 2 different hospitals and 1 other care home. She is there on 6 week trial. We have just completed week 4 and I hope she can stay there for the future. From management to carers, kitchen staff, cleaners and handyman and
driver. Magnificent.

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Review from A B (Sister of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience in this home has been a very good one for the short time my relative has been here. There is always activities going on to stimulate the residents. The staff are always willing to help families with medical information, assisting residents if they need it. They all seem very kind and caring
in their roles. Pressure and worry has been taken off myself and family as my relative seems considerably happier.

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Review from Angela T (Daughter of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first point of contact, showing me around the care home, to the support given throughout the process of introducing Mum into the home and settling her in, we have been so impressed with the care and friendliness of all staff. They cannot do enough for you, and the only home I contacted where
you didn't need an appointment to visit. Mum's room is spacious, modern and warm; she is allowed privacy and has been gently introducing Mum into activities she would like. She has settled really well and is extremely happy. I would thoroughly recommend Harlston House, and do regularly, for anyone looking for top-class care and staff who get to know you personally. A real home from home! I can return to Australia knowing she's in the best care. Thank you.

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Review from Jacqueline H (Daughter of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Harleston House for almost nine years. Mum is very settled, she is well looked after and has her own lovely room which is kept spotless. If Mum wants she can have a quiet time there or she can go downstairs to sit with others or take part in daily activities which are different
every day. Throughout the years all staff and management have supported and cared for her in a caring and professional manner and they always have time to chat with her. They are also supportive to us as a family and will always be there to listen. I can say without doubt that Harleston House is a five star home that I would recommend to everyone.

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Review from Peter W (Son of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have as a family been overwhelmed and eternally grateful by the way staff here have responded since our mum has returned from hospital. The warmth and attention to her needs have assisted in recovery from a life threatening moment. We leave after a visit, comforted that she could not be anywhere
better.

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Review from J A (Daughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident in Harleston House for almost two years now and we, her family, realise that she has found it a difficult adjustment to living in her own home. However, the staff have always been very helpful, friendly and patient with Mum and us, as she has gradually adjusted to life there.
She enjoys joining in some of the many activities organised by the staff, who are enthusiastic and supportive when dealing with the many differing needs of the residents. We appreciate the social media updates with photos and words about the latest activity! We also appreciate the many video calls with Mum which we have had on the care home portal, so much better than a phone call! It's never too much trouble for staff to arrange it for us and Mum. Mum chose Harleston House herself, it was the right choice for her!

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Review from Ann D (Daughter of Resident) published on 20 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Harleston House is an amazing home. The team create a very loving environment where residents are cared for and provided for beautifully, my Mum feels Harleston House is truly her home and she's made some lovely friends. She is really settled, safe and respected there. The fantastic activities programme
and lovely personalised care mean that she is really happy living at Harleston House. I am so grateful and cannot thank the Harleston House team enough.

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Review from Owen S (Son of Resident) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found Harleston House staff and management excellent. The care they give to my mother is second to none. The home is clean, modern and decoration is very good. Security is important and the home is very safe. I would not hesitate to recommend Harleston House to anybody.

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Review from R H (Wife of Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved into Harleston House in May. From the very beginning, I was impressed that all members of staff knew his name and what his needs were. The home is very clean and there are always lots of activities to stimulate the residents. Nothing is too much trouble. I feel very relaxed when visiting
and am always made very welcome. A drink is offered as soon as I go in and during the heatwave, I have enjoyed many an ice cream with my husband and the other residents. There is always someone to help feed him and attend to his needs, his communication being very poor.

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Review from P S (Wife of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't wish for a more caring, happy and professional home for my husband. Management and staff are always approachable and management always available to listen to any concerns or even just to chat and reassure. Harleston House became my second home and residents' and all staff my extended family.
So grateful for all they did for my husband, myself and family.

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Review from G W (Wife of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff very helpful. My husband's room is very clean and there is not any nasty smells. The days I don't go visiting I telephone the nurses on the other end is always very nice and very helpful. Can not fault this in anyway.

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Current Review Score: 9.9 (9.896)

Overview of Review Score

The Review Score of 9.9 (9.896) out of 10 for Harleston House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.896 for Harleston House is calculated as follows: ( (129 Excellents x 5) + (15 Goods x 4) ) ÷ 144 Ratings = 4.896

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harleston House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

Top 20 Large Care Home Groups 2025

Recipient: Greensleeves Care

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Greensleeves Care

Date: Wednesday 31 Jan 2024 More details

Top 20 Care Homes East of England 2023

Recipient: Harleston House

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (7)

Susan

Susan Graham

Job Title: Manager

Hello, I’m Susan Graham I am the manager of Harleston House. I pride myself on leading a care team providing a very high quality of care for residents. My team and I encourage residents to maintain the lifestyles they are used to whilst maintaining a safe environment for them to live. My personal philosophy here is 'I don’t come here to work, I come and live around the residents offering them companionship, support and encouragement in all aspects of their lives.'
I involve residents as much as they wish in making decisions in all areas of their home. My passion, drive and commitment to Harleston is well supported by all my team, residents and relatives involved with Harleston House. My door is always open and myself, deputy and team always have time to listen


Pam

Pam

Job Title: Care Support Manager

Joined: 2018

I have worked in the care sector in varied roles for the last 45 years, coming to Harleston House 2 years ago was the best decision I have made. I feel very proud to work for Greensleeves Care and consider Harleston House like a second home. I love being part of the Harleston House team.


Julie

Julie

Job Title: Administrator

Joined: 2002

I am in my 18th year of working in Harleston House. I love the vision and the passion that goes into day to day living at Harleston house. Being a part of making a difference to people’s lives makes working here so worthwhile.


Jasmine

Jasmine

Job Title: Care Assistant

Joined: 2020

I have only recently joined Harleston House. I had no care background and although this is my first care job I am getting lots of training and support. Working here feels like being part of a family, everyone is so supportive. I know, coming to work at Harleston House, I have made the right career choice.


Gareth

Gareth

Job Title: Activities Coordinator

Joined: 2006

14 years ago I walked through the front door of Harleston House, within months working there became so much more than just a job. The passion, commitment, drive and vision that exists in the home is what makes Harleston House such a unique place to work. Harleston is not a place of work. Harleston is a place to live.


Rebecca

Rebecca

Job Title: Cook

Joined: 2015

I came to work at Harleston as a Care Assistant, coming from a background in catering. When the opportunity came along to move roles I was encouraged and supported by the whole team at Harleston House. Being a part of taking care of the nutritional requirements for resident within the home is something I am very proud of.


Eileen

Eileen

Job Title: Housekeeper

Joined: 1999

I am in my twenty first year at Harleston House, in those 21 years I have been privileged to be a part of some amazing changes within the home to enhance the lives of those people who come to live here.


Frequently Asked Questions about Harleston House

What types of Care is Harleston House registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Harleston House provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Harleston House have?

There are 39 Single Rooms.

What are the Facilities & Services at Harleston House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Harleston House to the centre of Lowestoft?

0.7 mile(s) as the crow flies, distance by road may be significantly further.