Harleston House

115 Park Road, Lowestoft NR32 4HX
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9.9 70 Reviews
  • Harleston House, Lowestoft
Harleston House offers a safe and friendly environment, which respects residents’ rights, dignity and privacy, and provides the maximum opportunity to exercise personal autonomy and choice.

Located in Lowestoft, Suffolk, Harleston House provides residential dementia care to older people.

The original house has been refurbished and extended to provide a specialist dementia care setting.

All staff receive training in all aspects of care.

Bedrooms are light and spacious with en-suite facilities. Residents are encouraged to bring in personal items and can enjoy safe and secure internal and external spaces, which are specially adapted to provide accessibility and stimulation.

The home's chefs cater for each and every resident's individual tastes.

All food is freshly prepared and residents can make requests and ideas. All special dietary requirements catered for.

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Care Provided by Harleston House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Susan Graham (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Harleston House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,587 – £1,705
    • Self-Funded Residential Dementia Care £1,702 – £1,830
    • RESPITE Self-Funded Residential Care £1,587 – £1,705
    • RESPITE Self-Funded Residential Dementia Care £1,702 – £1,830

  • Updated March 2024.


    Exact fees depend on the specific care requirements of each individual following assessment.
  • (these prices are only a guideline, please contact Harleston House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Harleston House Reviews (70)

Total of 70, showing 41-60
9.9

Harleston House has a Review Score of 9.9 (9.896) out of 10, based on 12 reviews in the last 2 years. Over all time Harleston House has 70 reviews.

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Review from Trevor L (Son of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my mum is in a safe, nurturing home which would be hard to better. ALL the staff treat the residents with kindness and compassion and ensure that they are stimulated at every opportunity. We are involved in any and all situations which from time to time crop up.

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Review from Alan R (Nephew of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A happy home with cheerful team of carers. Good premises with modern facilities, including good lift system to upper floors. Busy entertainment/activities programme. Personal and medical care of residents is very good. Only one complaint - laundry items are not always returned to correct residents.

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Review from Liz A (Daughter of Resident) published on 14 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now lived in Harleston House for six months after suffering from dementia for around four years. I am constantly moved by the kindness and humanity shown by all who work there. There is a warm loving environment and it really is a home for its residents. This is helped by the fact that
none of the staff wears a uniform. There are always excellent events to attend such as the Christmas party and summer fete. All the staff go above and beyond their role by attending events in their own time. There is always something happening for the residents.


Dementia is a terrible illness. The team at Harleston House have helped my mother to enter a new phase of her life which is busy and full of kindness and laughter. They are welcoming and supportive. My sister and I could not ask for any better. It is care of the very highest standard.


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Review from Sandra C (Daughter of Resident) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been supported to settle into his new home in a friendly and communicative way. The specific day that I am writing about, I visited my father who has severe dementia, being very actively encouraged to participate in some quiz, being given time to answer in a very person-centred way. Three
different staff supported him verbally when he wandered into the garden. One of the best care homes in the country.

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Review from Denise C (Daughter of Resident) published on 17 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had two falls within five days braking upper left arm and left hip. She has dementia and has been living in Harleston House for 6 years. The care which mother has received from the home has been unbelievable. The manager and staff have been caring, loving, and gentle with my mother. Her recovery
has been because of the amazing care which she is receiving from all who work at Harleston House. I am sorry to say that if she had stayed in the hospital she would not have had her 86th birthday which was celebrated by family and all at Harleston House. I look forward to my visits because of the warmth, laughter and general wellbeing I feel. My mother may not be able to communicate with speech but I can see by her face how happy she is and the way her face lights up when carers are with her.
If you are looking for a home for a relative, do not hesitate to contact Harleston House. You will be so glad you did.

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Review from G B (Daughter of Resident) published on 25 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident in Harleston House for five and a half years. Throughout that time the care he received was excellent and gave me peace of mind throughout that period. He lived to be 99 years when he passed away in May 2015 and the care and kindness he received during his last weeks and days
was exemplary.

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Review from Christine S (Daughter of Resident) published on 25 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had a new lease of life when she entered this home (after being moved from a care home in another part of the country).
She enjoyed every day and was very happy there - forming new relationships and even meeting a new boyfriend, of whom she became very fond. I was always happy that the staff
cared for her in a loving and personal way. My only regret was that she passed away in hospital and not in her new second home.

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Review from Linda M (Niece of Resident) published on 25 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased to say that my aunt is always well cared for. There is copious cups of tea and the food always looks appetising. The staff are always friendly and work very hard trying to engage the residents in various activities. The Christmas party was a great success.

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Review from G D (Daughter of Resident) published on 25 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It will be a very short review because I cannot find fault. I spent a lot of time with my mother when she was there and can only say excellent on all accounts

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Review from Alison W (Daughter of Resident) published on 8 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very difficult decision to admit we were not coping with mum's needs, and she was not happy with carers in her home. Mum was always used to having her own way but the staff at Harleston coped brilliantly, with kindness and understanding. It is a lovely home, bright, clean and all the residents
seem free to do what they want while being cared for and visitors are always welcome when the end finally came, everything possible was done to make her comfortable and she was peaceful and as always treated with dignity.

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Review from Pam E (Daughter of Resident) published on 7 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that all the staff at Harleston House are always friendly and approachable. There are always activities going on and relatives are always encouraged to take part. Any medical issues are always dealt with promptly and over the three years my mother has been a resident I have not felt the need
to highlight any issues. Relatives are able to visit at any time during the day and evening.

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Review from Patricia D (Daughter of Resident) published on 2 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had the best possible care at Harleston House especially her 'end of life' care. Just could not fault the care and attention she received.

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Review from Rita B (Wife of Resident) published on 2 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in the above care home for just two months. I was always pleased with the care given to him and liked the fact I was always welcome, and could spend time with him every day. This was very important to me.

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Review from Heather B (Wife of Resident) published on 19 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff go the extra mile putting the happiness of the residents FIRST.
The Home is completely safe, it is a 2 person operation to open the main door, with the 'button' hidden & not indicated in any way. There is no way a resident could escape.
There are no restrictions on visiting times, or
numbers.
This is is the third Residential Home my husband has been in and at last I have complete peace of mind knowing that all his needs are being met, and in such an emphatic manner.
I just cannot praise this Home and staff highly enough.

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Review from Philip O (Son of Resident) published on 18 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Harleston House in February 2014 and past away November 2015. From the time he went in the staff were brilliant with him, and he was not an easy man to deal with. At the end of his life they gave him 24 hour care and actually the manager was with dad when he slipped away. This in
my opinion was over and above my expectations of them. As an only son now 65 years they made my life easy because I did not have to worry about dad I knew he was in safe hands.

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Review from Peter D (Son of Resident) published on 12 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely superb care at all times. My father loved the home and he was not just cared for but felt safe and loved. I can not praise all the staff and managers enough. The last years of my fathers life was full of love and care. Thank you all.

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Review from I S (Son of Resident) published on 8 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Harleston House looked after my mother for four years up to April 2015 and during this time also cared for my father for a period of about six months in 2013. The staff provided an excellent standard of care to my parents and also considerable support to the family - not just on a personal level but
also in dealings with agencies such as Social Services and various NHS departments.


What they gave me and other family members was a feeling of confidence that our parents were being looked after not just in a professional manner but also by staff who genuinely cared. This eases considerably any anxieties family may have especially as many lived in other parts of the country.


In visiting my parents over the four year period I found the high level of care to be reflected not just in those employed as carers but in all staff whether they be management, on reception, in the kitchens or cleaning.
I would recommend Harleston House to anyone in the Lowestoft area looking for a high quality care home.


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Review from D G (Daughter of Resident) published on 4 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Harleston Care Home for over three years, she has dementia and has been looked after extremely well by all the staff, who's care, commitment and dedication to their job's help her challenging behaviour and needs. The staff are always friendly and helpful and really seem
to enjoy being with all the residents. There is a very enthusiastic activities team, and the food is of a very good standard. The home is kept in excellent order and is very clean inside and out. I feel very fortunate to have found such an outstanding home for my mum.

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Review from Christine C (Daughter of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff really care about the individuals and make sure everything is okay. As soon as there is any issue with health the doctor is contacted straight away. The activities laid on and varied. The meals are excellent. I couldn't have placed my mum in a better place, it is comforting to know that she
is safe and well cared for. The staff and manager do a terrific job and I would gladly recommend them.

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Review from A M (Husband of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant - the Manager of Harleston House does her position to the highest standards. Brilliant - the staff are dedicated and professional in every way and give me total respect.

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Current Review Score: 9.9 (9.896)

Overview of Review Score

The Review Score of 9.9 (9.896) out of 10 for Harleston House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.896 for Harleston House is calculated as follows: ( (129 Excellents x 5) + (15 Goods x 4) ) ÷ 144 Ratings = 4.896

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harleston House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (7)

Susan

Susan Graham

Job Title: Manager

Hello, I’m Susan Graham I am the manager of Harleston House. I pride myself on leading a care team providing a very high quality of care for residents. My team and I encourage residents to maintain the lifestyles they are used to whilst maintaining a safe environment for them to live. My personal philosophy here is 'I don’t come here to work, I come and live around the residents offering them companionship, support and encouragement in all aspects of their lives.'
I involve residents as much as they wish in making decisions in all areas of their home. My passion, drive and commitment to Harleston is well supported by all my team, residents and relatives involved with Harleston House. My door is always open and myself, deputy and team always have time to listen


Pam

Pam

Job Title: Care Support Manager

Joined: 2018

I have worked in the care sector in varied roles for the last 45 years, coming to Harleston House 2 years ago was the best decision I have made. I feel very proud to work for Greensleeves Care and consider Harleston House like a second home. I love being part of the Harleston House team.


Julie

Julie

Job Title: Administrator

Joined: 2002

I am in my 18th year of working in Harleston House. I love the vision and the passion that goes into day to day living at Harleston house. Being a part of making a difference to people’s lives makes working here so worthwhile.


Jasmine

Jasmine

Job Title: Care Assistant

Joined: 2020

I have only recently joined Harleston House. I had no care background and although this is my first care job I am getting lots of training and support. Working here feels like being part of a family, everyone is so supportive. I know, coming to work at Harleston House, I have made the right career choice.


Gareth

Gareth

Job Title: Activities Coordinator

Joined: 2006

14 years ago I walked through the front door of Harleston House, within months working there became so much more than just a job. The passion, commitment, drive and vision that exists in the home is what makes Harleston House such a unique place to work. Harleston is not a place of work. Harleston is a place to live.


Rebecca

Rebecca

Job Title: Cook

Joined: 2015

I came to work at Harleston as a Care Assistant, coming from a background in catering. When the opportunity came along to move roles I was encouraged and supported by the whole team at Harleston House. Being a part of taking care of the nutritional requirements for resident within the home is something I am very proud of.


Eileen

Eileen

Job Title: Housekeeper

Joined: 1999

I am in my twenty first year at Harleston House, in those 21 years I have been privileged to be a part of some amazing changes within the home to enhance the lives of those people who come to live here.