Hazeldell

Elton Park, Hadleigh Road, Ipswich IP2 0DG
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9.7 65 Reviews
  • Hazeldell, Ipswich
Hazeldell is situated off a private road on the outskirts of Ipswich. The home is on one and a half acres of land and offers residents spacious accommodation.

At Hazeldell staff aim to assist each resident to manage their own needs independently wherever possible, offering as much support as is required to do this. Staff ensure that privacy and dignity is kept at all times.

The basis of the care at Hazeldell is to provide mutual trust, understanding and communication. This has enabled the home to achieve a good local reputation and enable them to deliver a high-quality service to residents.

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Care Provided by Hazeldell

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Watson (Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Hazeldell

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,350
    • Self-Funded Residential Dementia Care £1,400 – £1,450
    • RESPITE Self-Funded Residential Care £1,400 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,600

  • All care fees are subject to resident's assessment of care needs.


    self funded residents fees include hairdressing, toiletries and chiropody
  • (these prices are only a guideline, please contact Hazeldell to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hazeldell Reviews (65)

Total of 65, showing 21-40
9.7

Hazeldell has a Review Score of 9.7 (9.660) out of 10, based on 13 reviews in the last 2 years. Over all time Hazeldell has 65 reviews.

Overall Experience

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Review from B W (Daughter of Resident) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a very recent resident of Hazeldell, and I can only say that it feels like she has come into a very caring family home. She is being so well looked after and is already thriving and looking happier than I have seen her in years.
I am truly grateful to all the staff and residents there for
their wonderful contribution to my mother's wellbeing. She is thriving and it's such a relief to see, as I live in Australia and can't visit.
Thank you all.

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Review from J R (Daughter of Resident) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was there for three months until he sadly passed away and his end of life care was so good, they looked after him with lots of compassion and I thank each and every one of their wonderful staff. My dad had dementia and it was lovely to see him when he was first there integrating with the other
residents, the staff had him up dancing and made his last few months of his life more bearable than they would have been had he stayed living alone.

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Review from Samantha J (Friend of Resident) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home. Freshly cooked meals with a wide varity of choice. Residents are welcomed to join in daily activities and lots of outside entertainment planned. The team care deeply about the residents. Great home.

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Review from Gordon L (Son-in-law of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved Mum from a previous home as she was not being looked after properly. We only saw her twice in 110 days. She was only out of her bed three times during her time there, and she would not have survived much longer. She has only been in Hazeldell since late February, and the change in her is amazing.
She is out of bed every day, trying difficult food, drins, using a walking frame. She is much more outgoing, and she communicates with us and the staff. This is all down to all the staff and management at Hazeldell. We cannot praise them or thank them enough, we have our Mum back. Thank you.

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Review from B N (Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my opinion, this is an excellent care home. The staff are very caring and considerate. Management is excellent. I can recommend it highly.

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Review from Belle I (Niece of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my Aunt has received has been very good since she moved to Hazeldell more than 12 months ago. The staff are professional and caring and are quick to respond to any requests we make on behalf of our Aunt. The home has dealt with the covid restrictions well and the level of cleanliness in the
home is good. As we live a distance away it is good that we can be confident in the care and attention our Aunt receives.

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Review from Julie C (Daughter of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the whole experience of using the care home very good they look after mum so I can feel relaxed as I know she is safe and well cared for. She always seems happy and if I do have a problem which is rare they sort it out quickly.

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Review from Susan E (Niece of Resident) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only praise for all the staff at Hazeldell. Such a loving, caring and dedicated team putting so much energy into all of the resident's needs. The variety of food is always good and nourishing. The activities programme has plenty to offer if residents want to join in. Rooms and public spaces
frequently decorated and kept to a high standard. We have been involved with the care home for about 16 years and would not hesitate to be involved again if needed.

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Review from Keith D (Son of Resident) published on 2 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst visiting my mother over Zoom over the last nine months, we have found the staff amiable and caring. They preserve high standards of hygiene in this time of the pandemic. My mother is treated with sensitivity and enjoys banter and to-and-fro with the staff. She seems to be in the happiest state
possible during this long period of isolation.

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Review from Isabella R (Sister of Resident) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been at Hazeldell for over a year now, (although because of lockdown, we could not visit after mid-March 2020).
He has been very settled and happy since soon after he arrived. The atmosphere is quiet and calm which is right for him, and the staff are always engaging with residents and
encouraging whilst allowing him time and freedom to do his own thing when safe (and he loves to wander.) He has been involved in countless activities and loves listening to music and dancing with staff, meeting animals and having time outside when the weather is good.
He has maintained a healthy weight and enjoys his food - especially the sweet puddings and cakes the kitchen makes!
I was worried when he was going into residential care but have had no concerns since he has been a Hazeldell resident. Sincere thanks to all the staff for the care delivered, especially during the Covid outbreak, keeping him and others safe.
I love the app too - I can log in and check what he's up to daily.

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Review from C B (Daughter of Resident) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy that my dad is living at Hazeldell. The staff always treat dad with dignity and respect. With the Covid virus, I wouldn't want Dad anywhere else, and the fact that there have been no infections speaks well of management and staff. The staff have been brilliant looking after all the residents,
doing everything they can to keep the home Covid free. When I want to see Dad, staff make sure he is safe and maintaining a safe distance.

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Review from Perry D (Son of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both parents have been at this care home for around five years. The care is good depending on who you have as your key carer. Mum passed away in April and had mostly good care apart from one particular key worker who wasn't the best, but Dad looks well considering the situation we are in at the minute.

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Review from Bev L (Daughter of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Hazeldell residential home. I would like to sincerely thank the manager and all of his wonderful staff for the love and care they give to mum every day, especially throughout the coronavirus, as these have been very difficult times. I know mum is very happy there.
Thank you all
x

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Review from Sharon T (Niece of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a bit reluctant at first to move my auntie to the home but it has been the best place for her. The staff has been so caring, supportive, and chatty on visits, which you can visit as often as you like and when, and will keep you up to date with all information regarding my auntie. I can not fault
the home at all. On arrival, they wanted background information so they could chat about things my auntie would be interested in to support her on her transition from another home. Through the coronavirus, the staff keeps you up to date with everything going on making sure everyone is kept as safe as possible. Would recommend this home to all x

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Review from Lisa D (Daughter of Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first day Mum moved into Hazeldell, she and our family felt welcomed and secure in the knowledge that Mum would be safe and well cared for. I highly recommend the home Manager and excellent team.

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Review from Stanley S (Next of Kin) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident in your care home and she has been looked after exceptionally in every way. She is always happy every time I visit her. All the staff and management are always at hand and helpful.

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Review from Anne-Marie (Daughter of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazeldell is a wonderful Care home. My mother has been there since December 2018. The Manager is brilliant, very caring and ensures that everything runs smoothly. The care staff, I know nearly all of them very well and they are all hardworking people. Nothing is too much trouble, during the lockdown,
they have gone that extra mile to ensure I get face-times with Mum, which has been brilliant, stops me worrying being able to see her and knowing how she is doing. I have already recommended to someone to visit Hazeldell to see for themselves when it is possible to visit. Brilliant news also they are COVID-19 free, all residents and staff have been tested. They were one of the first to go into lockdown to protect our relatives and this was certainly a great decision on the Manager's part. Also, I am able to view on the relative's gateway to see mum's daily update on her meals, how she is feeling, totally reassuring. Beautiful gardens, beautiful people, I recommend this care home 100%.

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Review from I S (Wife of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband tells me he likes his new home. He is well looked after and his room is very comfortable, particularly his new adjustable bed.

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Review from C B (Wife of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience with Hazeldell care home has been an extremely great experience. The care is extremely great they are looked after so very well.
There are lots of activities for everyone to do. The carers do a fantastic job, and they are all amazing.

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Review from K R (Son of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring and professional.

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Current Review Score: 9.7 (9.660)

Overview of Review Score

The Review Score of 9.7 (9.660) out of 10 for Hazeldell is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.660 for Hazeldell is calculated as follows: ( (123 Excellents x 5) + (21 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 156 Ratings = 4.66

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hazeldell is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Emma

Emma Watson

Job Title: Care Home Manager

Joined: 2017

Hello, I'm Emma and I started in care when I was 18 years old, this was due to my nan getting dementia and it inspired me to want to care for others. I began my career as a domiciliary carer working in people's own homes, to help them retain their independence by remaining at home. I worked in this role for 9 years before having a short break to have my children.


I then started at Hazeldell in 2017 as a Senior Carer, progressing into management in 2019 as a Deputy Manager, to then take on the role of Manager in 2021. Now as Home Manager, I strive to give my home a person-centred approach to care.