Hazeldell

Elton Park, Hadleigh Road, Ipswich IP2 0DG
Submit a Review
9.7 65 Reviews
  • Hazeldell, Ipswich
Hazeldell is situated off a private road on the outskirts of Ipswich. The home is on one and a half acres of land and offers residents spacious accommodation.

At Hazeldell staff aim to assist each resident to manage their own needs independently wherever possible, offering as much support as is required to do this. Staff ensure that privacy and dignity is kept at all times.

The basis of the care at Hazeldell is to provide mutual trust, understanding and communication. This has enabled the home to achieve a good local reputation and enable them to deliver a high-quality service to residents.

Show Hazeldell on the Map

Care Provided by Hazeldell

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Watson (Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Hazeldell

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,350
    • Self-Funded Residential Dementia Care £1,400 – £1,450
    • RESPITE Self-Funded Residential Care £1,400 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,600

  • All care fees are subject to resident's assessment of care needs.


    self funded residents fees include hairdressing, toiletries and chiropody
  • (these prices are only a guideline, please contact Hazeldell to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hazeldell Reviews (65)

Total of 65, showing 41-60
9.7

Hazeldell has a Review Score of 9.7 (9.660) out of 10, based on 13 reviews in the last 2 years. Over all time Hazeldell has 65 reviews.

Overall Experience

  • 43
  • 20
  • 1
  • 0
  • 1

Date Published

65
3
3
13
52

Review from Emma W (Power of Attorney of Resident) published on 17 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very impressed at how welcoming and caring all the staff have been in helping her move. She is settling well and is very happy there. The manager has been particularly helpful and efficient.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P H (Son of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazeldell is home from home, with love and care to all as one happy family. I thank God my father is happy and safe, thanks to everyone at Hazeldell.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M D (Daughter of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother lived st Hazeldell for many years. During that time, I visited often and was always impressed by the staff with they're infinite patience and care towards the residents and they're relatives and in particular, my mother. I was always informed when there was any concern or change in her health.
The staff were always helpful and willing to help my mother whenever it was needed. I cannot speak more highly of Hazeldell and would recommend to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have only been here from January 7th 2019 but please with everything so far.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pat O (Daughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find staff and management very caring towards all the people in their care. My mother is well cared for and she is always happy when I visit. The staff always make me welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie J (Husband of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care and support. I have no worries what so ever how my husband is being looked after. He is very well cared for and very well fed and always looks clean and well dressed. Nothing is too much trouble when he needs the bathroom or anything else. They do their duty immediately I
am happy and so is my husband.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Relative of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff. There is a lovely atmosphere and my relative would have happily stayed after his last spell of respite.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S E (Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my husband has been in Hazeldell (end of March 2018) he has been well looked after, the staff are wonderful to him and other residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kelvin N (Son of Resident) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are extremely helpful.
Mum is always smiling which is enough for me!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Great-Niece of Resident) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very helpful and seem to care about the residents well being.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hazel N (Great-Niece of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home have made my great-aunt very welcome and all the staff seem to know who she is which gives a personal feel to the care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Greta R (Niece of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit twice a week and I'm there for 2-3hours on each visit. My aunt has been a resident for 6 years. I have seen many changes at Hazeldell.
All the staff are always welcoming and polite, the residents are always looked after even though their needs are all so different. The staff always make time
for the people who don't have visitors.
Residents are encouraged to eat and drink, which are always available. All staff have our relatives best interest at heart.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tina S (Uncle of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was moved to Hazeldell from a home he had been in for three years, he was moved to get the wonderful care that Hazeldell offers. He is so much happier and healthy.
The care all the staff offer is exceptional.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louis P (Friend of Resident) published on 29 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the care provided, and especially impressed with a particular worker. She is patient, kind and has all the time in the world to listen and understand. Every time I see her with my mum I'm very satisfied in the way she deals with her, its lovely to see.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer M (Granddaughter of Resident) published on 29 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is a resident at the home. She is very old and frail but loves were she lives. All the staff keep her family up to date with any changes etc. She is looked after in the most perfect way with patience and care. She recently had her 97th birthday with thanks to all the staff put a smile on a frail
old lady's face. So all I can say is a big massive thank you for all the care that she's given.
From all her family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison N (Granddaughter of Resident) published on 28 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Nan has been a resident at Hazeldell since July. It's been a struggle for her but due to the patience and understanding of all the staff she has finally settled in. The staff are very approachable and always happy to discuss any concerns. Hazeldell is a very friendly place with a lovely atmosphere.
I am happy now that Nan is somewhere that I know she is being cared for and is safe.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris S (Friend of Resident) published on 16 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit 'Hazeldell' I am always impressed by the friendliness of the staff and the welcoming atmosphere of the home. Staff are unfailingly polite and pleasant but never intrusive. I am always offered a cup of tea, and although it seems a small thing, this is very important, especially if one
has travelled a distance.
The Manager or his Deputy is always available to answer any queries and nothing ever seems to be too much trouble for the hardworking staff.
I am a big fan of the 'Sparkle' initiative - it's an amazing idea and I look forward to seeing who is going to do something special next! This must take a lot of time, effort and fundraising on the part of the staff.
The home itself is really lovely and I especially like the farm area - the hens are real characters!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ivy G (Friend of Resident) published on 10 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always enjoy visiting Hazeldell because I am always made to feel welcome - never in the way. The home itself is very nice and the staff are excellent. I have seen the meals that are served to the residents and they look and smell very appetising. A really nice home. I would recommend it to any of
my friends who need residential care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ginny D (Niece of Resident) published on 3 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A really lovely home with friendly caring staff. I always feel welcome when I visit and nothing is too much trouble. The home is always clean and there always seems to be something going on - entertainment, pamper sessions or activities.
I highly recommend 'Hazeldell' to anyone needing this kind of
residential care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen M (Daughter of Resident) published on 3 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend this care home. Staff are caring and compassionate and exercise endless patience when working with this challenging population. I have been very pleased with the care provided to my mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.660)

Overview of Review Score

The Review Score of 9.7 (9.660) out of 10 for Hazeldell is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.660 for Hazeldell is calculated as follows: ( (123 Excellents x 5) + (21 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 156 Ratings = 4.66

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hazeldell is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Emma

Emma Watson

Job Title: Care Home Manager

Joined: 2017

Hello, I'm Emma and I started in care when I was 18 years old, this was due to my nan getting dementia and it inspired me to want to care for others. I began my career as a domiciliary carer working in people's own homes, to help them retain their independence by remaining at home. I worked in this role for 9 years before having a short break to have my children.


I then started at Hazeldell in 2017 as a Senior Carer, progressing into management in 2019 as a Deputy Manager, to then take on the role of Manager in 2021. Now as Home Manager, I strive to give my home a person-centred approach to care.