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Hazell Court has a Review Score of 6.1 (6.133) out of 10, based on 2 reviews in the last 2 years. Over all time Hazell Court has 2 reviews.
Review from Sara K (Daughter of Resident) published on 18 March 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pauline T (Friend of Resident) published on 29 February 2024
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Rika Botha, Manager at Hazell Court
Whilst we take all complaints seriously, we must respectfully refute this this particular review. Our home is not without colour nor is it a depressing environment. All our bedrooms, communal spaces and corridors are decorated in a homely manner with individual wallpapers, pictures and other items chosen by the individuals who live within the home. Likewise, our gardens, are designed in collaboration with those living in the home. In terms of our fees, the rate quoted below is inaccurate.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 6.1 (6.133) out of 10 for Hazell Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.042 for Hazell Court is calculated as follows: ( (7 Excellents x 5) + (5 Goods x 4) + (3 Satisfactorys x 3) + (9 Very Poors x 1) ) ÷ 24 Ratings = 3.042
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.091 Points relating to the number of positive Reviews for Hazell Court is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 1 Positive Reviews ÷ 11 = 0.091
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Jul 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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