Highfield House Care Home

London Road, Halesworth IP19 8LP
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9.8 56 Reviews
  • Highfield House Care Home, Halesworth
Highfield House offers short or long-term residential care solutions for a wide range of differing needs. Care plans are adapted to suit individual requirements and include care for Parkinson’s, palliative and convalescence care as well as care for the young physically disabled.

The interior of this converted Georgian property has a great deal of character, with two spacious lounges and airy dining rooms to relax and socialise in. Bedrooms have soft furnishings and there are peaceful countryside surroundings.

A nutritious food menu is put together using fresh local produce, with residents having their personal taste and diet assessed on arrival.

A wide range of activities and interests are made available to occupants, such as arts and crafts, gardening, quiz evenings, and movement to music. Regular outings and trips to places of local interest may also be enjoyed.

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Care Provided by Highfield House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Natalie Gray (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (13)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006
    • Number of floors: 3

Funding & Fees Guide for Highfield House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £995 – £1,200
    • Self-Funded Residential Dementia Care £995 – £1,200
    • RESPITE Self-Funded Residential Care £995 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £995 – £1,200

  • Our fees are calculated following a pre assessment of care needs required and the room selected.
  • (these prices are only a guideline, please contact Highfield House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Limited parking


Highfield House Care Home Reviews (56)

Total of 56, showing 1-20
9.8

Highfield House Care Home has a Review Score of 9.8 (9.790) out of 10, based on 14 reviews in the last 2 years. Over all time Highfield House Care Home has 56 reviews.

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Review from A B (Partner of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The new manager has tightened up things, and it feels a lot more professional - her experience with dementia is a bonus as is visiting without the need for pre-booking - messaging by phone is swift and reassuring. Always a friendly welcoming atmosphere, clean, nicely decorated, no smells, and a lovely
team of people in all departments. The few I didn't rate highly have left. It would be good to meet the night staff. All staff work long hours and it would be nice to feel they had a little more time to check on frailer residents with dementia - things such as warmth and general comfortability and tidy wardrobes and drawers etc. The tea trolley is always a welcome treat especially the homemade cakes!

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Review from M F (Daughter of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is thriving. She has come out of her shell, she has made friends, and has put on weight. She is also enjoying being alive and it's all thanks to you guys. All Really lovely place for her to live in.

Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thankyou so much for your lovely review. We are so happy your mum enjoys her time with us. Life in a care home is for living! We feel very passionately about that.


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Review from S W (Daughter of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been continually impressed and reassured by the service and compassion offered by the staff at Highfield.
Mum has been supported and looked after well. She enjoys the food, activities and the facilities in her room.
Any questions I have had as a family member have been answered in full and
quickly.

Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thank you so much for your amazing review. We absolutely adore you and your mum and feel so lucky to have you with us.


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Review from M M (Daughter of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Initially, the home has well-kept gardens, frontage and interior. The management are very good, and try to accommodate your requests and new residents. Staff are friendly and hard working. The interior is bright and importantly clean. Each room has ensuite facilities. The home is warm, but not overheated,
which is ideal. There are communal, clean areas for residents and visitors, a courtyard, and well maintained rear garden. I would think Highfields would be one of the best residential homes in the region, overall very good.

Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thank you for your kind words. We are very lucky to have such wonderful facilities and staff available to the people who live at Highfield House. We appreciate your lovely review.


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Review from S M (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management are always very approachable. The carers are always very kind and considerate.

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Review from Mary M (Daughter of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, kindness and attention to detail in every aspect given from all the staff at Highfield to my mother was outstanding. All staff were all loving, and helpful. Nothing was ever too much to ask of them. They truly are an amazing team.

Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for taking the time to complete a review for us. It means so much to us that you rate our home outstanding in all areas. As you have quoted we really do have an amazing team.


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Review from Amy B (Granddaughter of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So much care and love was given to my nan for the short period of time she was there. Nothing was ever too much for the staff at Highfield. They were always so welcoming to me and my family when we visited. Always smiling and happy which was relayed onto all of the residents.

Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for taking the time to complete a review for us. We are very proud of our team at Highfield House and we will ensure that your kind feedback is passed on to them.


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Review from Jess Z (Niece of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm extremely happy with my aunt's care at Highfield. The staff are very helpful and always friendly. I have a very positive relationship with the management and am always kept updated with my aunt's health and situation. The home is very clean and seems a very comfortable environment to be a resident
in.

Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for completing a review for us. We are so pleased to read that you are happy with the care that we provide at Highfield House and that you rate us so highly in all areas.


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Review from E C (Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. All helped me settle in. A credit to their profession.

Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for completing a review for us. We are really pleased that you are enjoying living with us.


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Review from Tony S (Son of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my mother receives at Highfields is of a high standard. The staff are always friendly and kind and readily spend time with the residents and their visitors.
My mother has been at Highfields for over a year now and regularly tells us she has had a lovely day, whether she has been sitting in
the conservatory looking over the well-kept gardens, or joining in with organised activities.

Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for completing a review for us. It is lovely to read that Mum is happy and enjoys living with us. This means a lot to the hard-working team at Highfield House.


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Review from M H (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From a daughter's point of view I have found management, care staff, cleaning staff and anyone I have missed to be caring/compassionate and very helpful to residents, family, and friends. The feeling I get from this care home it's just like home from home and you are treated as family.

Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for taking the time to complete a review. We are so pleased that you consider Highfield House to be a home from home and that you have rated our hardworking team so highly.


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Review from L B (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into Highfield House Care Home in August and I am extremely grateful for the care and kindness she has been given by management, carers, cooks, cleaners, laundry ladies and maintenance men. Everyone is always so helpful and informative when we have a question. They also keep us up to date with
anything happening. Would highly recommend it.

Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for taking the time to complete a review for us. We are so pleased to read that you are happy with the care and ancillary services that we provide at Highfield House.


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Review from C H (Daughter of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management, staff and carers are all friendly, efficient and welcoming and have made the transition for our mother from a previous care home which closed, to Highfield an easy one. An initial hitch with our chosen room which was not of the care home's making, was dealt with efficiently and speedily
with continued communication, updates and help throughout. We couldn't fault the way the management dealt with this. The carers and in particular the two senior cares have been efficient and kind and made Mum's first day in particular with all the form filling checks etc. needed, easy and fun. They and the other carers continue to be friendly and accommodating which makes a good atmosphere in the home. Highfield is clean and well-run with separate communal rooms, each providing a different atmosphere for the residents. The garden is peaceful and well-maintained. Mum enjoys daily walks around the grounds which she can access through her ground-floor room. We thoroughly recommend Highfield House.

Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for completing a review for us. We are so pleased that your mum is enjoying living with us at Highfield House.


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Review from F P (Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Like it very much, staff are very kind.

Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for taking the time to complete a review for us. We are so pleased that you enjoy living with us and that you rate all our services so highly.


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Review from V B (Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely and kind. This is a nice place to live.

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Review from W B (Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is very friendly. Everyone talks to me.

Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for taking the time to complete a review. We are so pleased that you rate everything we do so highly. We love having you as part of our family.


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Review from John H (Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to compliment the management and staff are Highfield House Care Home. I have been a resident since September, the rooms were wonderful and very well created. The meals were excellent and the timing was always in time to serve the residents.

Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you so much for taking the time to complete this review. We are so pleased to read that you are enjoying living with us at Highfield House.


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Review from K D (Daughter of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The current management professionally lead a team of dedicated staff. The team members at Highfield House Care Home care, activities, cleaning and laundry. Maintenance, catering, administration, facilities and management work to a very high standard. Nothing is too much trouble. I have found all staff
to be friendly, kind, understanding and hard working. I cannot thank them enough.

Reply from Richard Lain-Smith, Marketing Manager at Highfield House Care Home

Thank you for your kind comments about the whole team at Highfield House - these are really lovely comments that we will share with the whole team.


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Review from J C (Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are lovely and I've made some nice friends. I'm having a lovely time.

Reply from Richard Lain-Smith, Marketing Manager at Highfield House Care Home

What a fabulous review - we're so glad you've made some friends and are having a lovely time at Highfield House!


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Review from J F (Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is very good in all things, everyone is always clean and tidy.

Reply from Richard Lain-Smith, Marketing Manager at Highfield House Care Home

Thank you for your kind comments about Highfield House.


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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Highfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for Highfield House Care Home is calculated as follows: ( (136 Excellents x 5) + (27 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 167 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highfield House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

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Natalie Gray

Job Title: General Manager

Joined: 2025

I have 10 years’ experience managing registered services with people that live with Dementia and that are differently abled. I am passionate about person centred care with positive support and the ways in which we can enrich and empower people we support in everyday life. Working at Highfield House is a privilege, and I feel blessed to be part of an exceptional team who also share this passion.


Frequently Asked Questions about Highfield House Care Home

What types of Care is Highfield House Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Highfield House Care Home provide?

Palliative Care, Convalescent Care & Physiotherapy are other types of care provided.

How many Rooms does Highfield House Care Home have?

There are 34 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Highfield House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Highfield House Care Home to the centre of Halesworth?

0.3 mile(s) as the crow flies, distance by road may be significantly further.