Highfield House Care Home

London Road, Halesworth IP19 8LP
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9.8 56 Reviews
  • Highfield House Care Home, Halesworth
Highfield House offers short or long-term residential care solutions for a wide range of differing needs. Care plans are adapted to suit individual requirements and include care for Parkinson’s, palliative and convalescence care as well as care for the young physically disabled.

The interior of this converted Georgian property has a great deal of character, with two spacious lounges and airy dining rooms to relax and socialise in. Bedrooms have soft furnishings and there are peaceful countryside surroundings.

A nutritious food menu is put together using fresh local produce, with residents having their personal taste and diet assessed on arrival.

A wide range of activities and interests are made available to occupants, such as arts and crafts, gardening, quiz evenings, and movement to music. Regular outings and trips to places of local interest may also be enjoyed.

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Care Provided by Highfield House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Natalie Gray (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (13)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006
    • Number of floors: 3

Funding & Fees Guide for Highfield House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £995 – £1,200
    • Self-Funded Residential Dementia Care £995 – £1,200
    • RESPITE Self-Funded Residential Care £995 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £995 – £1,200

  • Our fees are calculated following a pre assessment of care needs required and the room selected.
  • (these prices are only a guideline, please contact Highfield House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Limited parking


Highfield House Care Home Reviews (56)

Total of 56, showing 21-40
9.8

Highfield House Care Home has a Review Score of 9.8 (9.790) out of 10, based on 14 reviews in the last 2 years. Over all time Highfield House Care Home has 56 reviews.

Overall Experience

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Review from A C (Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is splendid.

Reply from Richard Lain-Smith, Marketing Manager at Highfield House Care Home

Thank you for your kind comments about the care and support received at Highfield House.


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Review from A E (Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Richard Lain-Smith, Marketing Manager at Highfield House Care Home

Thank you for your kind comments about the care and support at Highfield House.


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Review from Rebecca G (Daughter of Resident) published on 7 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved Mum into Highfield in late April from another care home. The best decision. Absolutely nothing wrong with previous care home but Highfield was known to Mum and was local for her friends and family to visit.
All the staff are lovely - very caring, friendly and attentive. They quickly got to
know Mum and were very respectful and treated her with dignity and compassion. The management are very approachable and easily contactable.
A big thank you to Highfield for making Mum's birthday very special - they reserved the conservatory area for us and made her a birthday cake which was delicious.
They gave updates on how Mum was doing and when she became poorly, they were on the phone giving regular updates and allowed visits at any time of day or night. They were so kind to us when Mum did pass away. We really could not have wished for better care.

Reply from Richard Lain-Smith, Marketing Manager at Highfield House Care Home

Thank you so much for these kind words about the care and support we were able to provide to your mother - we are pleased we were able to support her, and you. Once again, we pass on our condolences for your loss.


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Review from Christine G (Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The room is lovely and I have a good view. The food is very good the staff were remarkable, so well done.

Reply from Richard Lain-Smith, Marketing Manager at Highfield House Care Home

Thank you for these lovely comments about our 'remarkable' staff!


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Review from B S (Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind.

Reply from Richard Lain-Smith, Marketing Manager at Highfield House Care Home

Thank you for your very kind comments about the staff at Highfield House.


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Review from J B (Resident) published on 23 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff caring, food excellent.

Reply from Richard Lain-Smith, Marketing Manager at Highfield House Care Home

Thank you for your kind comments about the care and support received at Highfield House and for your compliments about the food.


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Review from Paula B (Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had 10-years at Highfield, and it's all very nice.

Reply from Richard Lain-Smith, Marketing Manager at Highfield House Care Home

Thank you for your kind comments about your 10-year stay with us at Highfield House.


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Review from Frances Q (Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been very happy with my time here.

Reply from Richard Lain-Smith, Marketing Manager at Highfield House Care Home

Thank you for your kind comments about living at Highfield House.


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Review from John B (Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like my time at Highfield. The staff are good to me.

Reply from Richard Lain-Smith, Marketing Manager at Highfield House Care Home

Thank you for your kind comments about living at Highfield House.


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Review from Patricia H (Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed my stay.

Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for taking the time to complete this review. We are so glad that you enjoyed your stay with us.


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Review from Sheila S (Daughter of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother gets. The carers are all wonderful. Also, the deputy and manager do a very good job and are very kind to everyone.

Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you so much for your kind feedback. We will ensure that this is passed onto our fantastic team at Highfield House.


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Review from H W (Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall a happy environment.

Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for taking the time to complete this review. We are so pleased that you enjoy living at Highfield House.


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Review from Sonia C (Daughter of Resident) published on 10 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my dad and step mum yesterday afternoon.
They were full of talk about the Wartime music that had been in celebration of St George's Day which they both enjoyed.
They also enjoyed tea and cake too.

Reply from Garry Gardiner, Commercial Director at Highfield House Care Home

Thank you for your comments regarding your recent visit to Highfield House. We are so pleased that they enjoyed our St Georges Day celebrations.


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Review from M C (Daughter of Resident) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum started at Highfield as a temporary resident in July whilst her bungalow was being repaired. Her mobility deteriorated due to her dementia and she had little insight in her condition. The staff were so kind and loving towards her. They treated her with dignity and when we were allowed to visit her
more frequently due to her palliative diagnosis, my brother and I felt part of the "Highfield family" too. We laughed and we cried together and we could stay with mum through the night until she passed away in the early morning.

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Review from R W (Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy everything at Highfield. My wife was there, and it was good to join her. The staff are wonderful, kind and caring. The meals are very good and plenty of it. The garden, great to walk around and see the flowers. I would recommend Highfield to anyone. The rooms are very nice, very clean and well
presented.

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Review from J M (Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in the home since last October and have found the care exemplary. The staff are all efficient and caring and make sure that all the residents are comfortable and happy.

Reply from Garry Gardiner, Director of Operations at Highfield House Care Home

Thank you for your kind words. It means so much to us all when we receive such feedback from our residents.


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Review from J W (Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A pleasant home with lovely gardens to look at and to walk around. Enjoyable activities in the garden. Sometimes singers, interesting activities in the house as well, which keeps us occupied. Food usually good and always enough.

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Review from A C (Son of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late father was a resident at Highfield House for over 18-months. He was well cared for and a popular resident at the home. The staff were good with Dad and very supportive of us, his family. We cannot thank them enough for making his time with them as pleasant as possible. They were particularly
aware of his dementia and gave him dignity in the final weeks of his life. We would recommend the group/homes to any families seeking high-quality care for their loved ones.

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Review from Monica B (Friend of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I was very concerned when I went to visit my friend, she has only been in the care home a few weeks. She has lost weight, needed a shave badly, like a lot of females when getting old, she needed a shave two or three times a week, looked like this had not been done for quite a while. Also, her hair was
wet with grease! They do have a hair salon on sight, but my friend had not been. Also, she needed a hair cut! Her clothes were clean but very creased as had not been ironed, the poor woman looked a very scruffy mess! She is a very proud woman and would not like to have been left to look like this.

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Review from Lynn (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had bad reports of people's experiences of Highfield House over the years, I was worried about Mum coming here, then I heard it had changed and was under new management.
I am pleased to say I think the whole package is excellent. The staff are so friendly and helpful and most of all are very
caring and patient with Mum. Thank you and thanks to them all for keeping Mum safe.

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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Highfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for Highfield House Care Home is calculated as follows: ( (136 Excellents x 5) + (27 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 167 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highfield House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (1)

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Natalie Gray

Job Title: General Manager

Joined: 2025

I have 10 years’ experience managing registered services with people that live with Dementia and that are differently abled. I am passionate about person centred care with positive support and the ways in which we can enrich and empower people we support in everyday life. Working at Highfield House is a privilege, and I feel blessed to be part of an exceptional team who also share this passion.