Highfield House Care Home

London Road, Halesworth IP19 8LP
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9.8 56 Reviews
  • Highfield House Care Home, Halesworth
Highfield House offers short or long-term residential care solutions for a wide range of differing needs. Care plans are adapted to suit individual requirements and include care for Parkinson’s, palliative and convalescence care as well as care for the young physically disabled.

The interior of this converted Georgian property has a great deal of character, with two spacious lounges and airy dining rooms to relax and socialise in. Bedrooms have soft furnishings and there are peaceful countryside surroundings.

A nutritious food menu is put together using fresh local produce, with residents having their personal taste and diet assessed on arrival.

A wide range of activities and interests are made available to occupants, such as arts and crafts, gardening, quiz evenings, and movement to music. Regular outings and trips to places of local interest may also be enjoyed.

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Care Provided by Highfield House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Natalie Gray (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (13)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006
    • Number of floors: 3

Funding & Fees Guide for Highfield House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £995 – £1,200
    • Self-Funded Residential Dementia Care £995 – £1,200
    • RESPITE Self-Funded Residential Care £995 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £995 – £1,200

  • Our fees are calculated following a pre assessment of care needs required and the room selected.
  • (these prices are only a guideline, please contact Highfield House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Limited parking


Highfield House Care Home Reviews (56)

Total of 56, showing 41-56
9.8

Highfield House Care Home has a Review Score of 9.8 (9.790) out of 10, based on 14 reviews in the last 2 years. Over all time Highfield House Care Home has 56 reviews.

Overall Experience

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Date Published

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42

Review from K C (Son of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care home is well maintained, all staff are brilliant, always helpful and happy.

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Review from Patricia (Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Almost all staff are excellent. I have settled in now and call it home. Food is very good. I have put on over a stone in weight since October 2019.

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Review from A U (Daughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care home was good. The staff were friendly, helpful and very caring. This is a small home and the relationships between carers and residents is very good.
My father, who is a very determined man managed to abscond three times, and this highlighted some issues of security. There was found
to be an exterior door, for which the key had gone missing.
This was initially remedied by the door being blocked with furniture which my father was able to move and abscond again.
Other than this issue I am happy to recommend. The home is a warm and friendly place for the elderly.

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Review from Anthony D (Resident) assisted by family/friend published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every respect.

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Review from R G (Partner of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff work very hard, having to cope with residents, many of whom have severe dementia and physical problems and also in for 'end of life' situations. A friendly, caring home and I have full confidence in the staff, who deserve full support from the homeowners.

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Review from Tamsan C (Daughter of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think that it was excellent care.

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Review from Nicola W (Daughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good, clean establishment, friendly staff and treated my dad with dignity and care. Very happy with the care and the way he was looked after, had gone above and beyond to make him comfortable during his time at Highfields.

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Review from Tanya B (Niece of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very friendly and supportive towards my aunt. The staff always welcome you and are always smiling.

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Review from B E (Respite Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently I had a short stay at Highfield residential care home after a fall. My stay was good. Staff are excellent. Nothing was too much trouble.

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Review from Scott D (Son of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my father's death at Highfield, I would like to express my sincere thanks to all of the staff who cared for him over his 13-year stay. He loved being at Highfield and the staff were amazing right up to (and after) his passing. Thank you.

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Review from K S (Daughter of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident in Highfields for only 2 months but the care he received was brilliant. He always looked clean and cared for. They made his last Christmas very enjoyable. The care he received in his last few days was second to none and they treated him with such dignity. The staff also looked
after us (the family) making sure we were kept up to date with dads condition and supplying numerous hot drinks on the long nights we were there. Well done and thank you.

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Review from R H (Son of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very good and kind to my mum. The food and service was very good. They looked after her very well till the end of the life of my mum.

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Review from John J (Brother of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is most helpful and caring. Lovely atmosphere at all times.
Activities good, as nobody is sitting in one room all the while.
Food very good, can't praise staff enough.

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Review from Anne A (Daughter of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care and dedication that my dad received whilst in Highfield was excellent. Very kind carers all of whom cared for my dad with dignity and thought.


After my dad died the carers were there to comfort us and support us. I would certainly recommend this care home to everybody. Thank you

for the love and care that was shown to my dad.

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Review from Christine P (Friend of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were impressed from first coming through the front door, a very welcoming bright and fresh entrance hall, tables in the dining room were very well laid out like a good class restaurant. We walked by the kitchen which also looked immaculate.


Our friend's room was clean and pleasant with an outlook

on to the patio and garden. Very light and airy. The staff we met were very friendly and cheerful. Our friend's meal arrived just as we were about to leave. It smelt and looked delicious.


We were pleasantly surprised by the overall good quality of this care home.


Reply from Jayne Duck, Customer services administrator at Highfield House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Janis S (Daughter of Resident) published on 23 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a frequent visitor (usually 3-4 times weekly) to Highfield, I have seen consistently excellent standards of warmth and empathy - i.e. real caring. Since my mother entered the home in May 2015, the staff have gone out of their way to engage with her, listen to her, and address her needs and wants.
Even late at night, on the occasion I returned my mother to Highfield from hospital, we were welcomed with the sort of warmth and cheerfulness you would expect from a family. There appears to be a slow rate of staff turnover. This is very important for my mother, who is rather shy with new people. It also suggests good levels of job satisfaction. Many of the core qualities of Highfield will not lead to boxes being ticked during CQC inspections. But to my mind, they are far more important than the processes and protocols that determine the CQC rating. I would certainly recommend Highfield to anyone looking for a care home for their loved one.

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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Highfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for Highfield House Care Home is calculated as follows: ( (136 Excellents x 5) + (27 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 167 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highfield House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (1)

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Natalie Gray

Job Title: General Manager

Joined: 2025

I have 10 years’ experience managing registered services with people that live with Dementia and that are differently abled. I am passionate about person centred care with positive support and the ways in which we can enrich and empower people we support in everyday life. Working at Highfield House is a privilege, and I feel blessed to be part of an exceptional team who also share this passion.