Highlands Care Home

Fitzgerald Road, Woodbridge IP12 1EN
Submit a Review
8.9 11 Reviews
  • Highlands Care Home, Woodbridge
Highlands is an independent, not for profit care home in the delightful market town of Woodbridge. The traditional country house, which has been sensitively converted to meet modern care standards, has extensive gardens and stunning views down to the River Deben. The 24 single bedrooms are all comfortably furnished and have washbasins and toilets, some also have their own ensuite showers.

Highlands was set up in 1983 by 4 local families, with the founding principle to care for each resident as if they were their own.

This home from home principle encompasses everything they do. They have a dedicated and long-serving team of staff, the majority of whom have been with them for many years.

Staff encourage and support their residents' independence while providing help and support 24 hours a day if needed.

The large dining room offers delicious home-cooked meals and homemade cakes at teatime.

You can spend your day as you wish: relaxing and socialising in the sitting rooms or conservatory; joining in with one of the many activities on offer, or simply taking in the views over the town to the River Deben from one of the seating areas around the garden.

Show Highlands Care Home on the Map

Care Provided by Highlands Care Home

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 24 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Johanna Edmeads (Deputy Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (24)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Highlands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,300
    • RESPITE Self-Funded Residential Care £1,400 – £1,500
  • (these prices are only a guideline, please contact Highlands Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The inclusive atmosphere extends to friends and relatives and they are welcome to visit residents whenever they like including joining everyone at mealtimes by arrangement. There’s also a guest room available for those visitors staying overnight.


Highlands Care Home Reviews (11)

8.9

Highlands Care Home has a Review Score of 8.9 (8.854) out of 10, based on 4 reviews in the last 2 years. Over all time Highlands Care Home has 11 reviews.

Overall Experience

  • 9
  • 2
  • 0
  • 0
  • 0

Date Published

11
3
3
4
7

Review from P W (Friend of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very friendly and welcoming. It is very clean, the seating areas are lovely and bright with books and a lovely fish tank to help relaxation. The staff are so lovely and kind and the food appears excellent judging by the menus and smells from the kitchen. The gardens are magnificent with
river views and lots of seating areas. There is also a lovely pond at the front of the home.

Reply from Johanna Edmeades, Manager at Highlands Care Home

Thank you so much for your kind words! We're thrilled to hear that you found Highlands to be welcoming and comfortable. We take great pride in maintaining a clean and inviting space, and it's wonderful that the seating areas, fish tank, and gardens stood out to you. Our team works hard to provide excellent service, and we're glad to know you enjoyed the atmosphere. The river views and pond are truly special, and we're happy you could experience that beauty. Your feedback means a lot to us, and we look forward to welcoming you


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Daughter of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and myself knew as soon as we walked into this home it was the right one for our 101 year old mother (after seeing many before). Mum has settled in and is comfortable with all staff, as we found them to be caring, understanding, kind and professional in all their duties. If any matter needs
attention it is dealt with quickly and efficiently.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B B (Wife of Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my husband 3 times a week and I have always found the carers to be welcoming, polite and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M G (Son of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very happy and is well looked after. The food is all prepared on site and is excellent.
I am kept informed of any problems. The staff are always helpful and provide the residents with stimulation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P C (Son of Resident) published on 11 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Highlands Care Home for a number of years. He is comfortable and cared for but still able to maintain some of his own independence which is very important to him. High standards of care, cleanliness and support are clearly maintained. The food choice is excellent and flexible to
individual preferences (within reason). I have been very happy with the people who care at Highlands - there is stability which leads to a better knowledge of individual residents likes/dislikes - I have got to know several of the carers reasonably well and without exception they are lovely.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Timothy P (Son of Resident) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father spent the final three years of his life at Highlands. He was well cared for, especially during the difficult pandemic times. The home is both warm and welcoming, and the care staff are of the highest order. Overall, I would not hesitate to recommend it to others.

Reply from Suzanne Brammer, Digital Marketing Officer at Highlands Care Home

Thank you for taking the time to leave a review, Timothy; your feedback is very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne M (Daughter of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had three falls in 24-hours and ended up in hospital. We realised she could no longer live alone. She was registered with Highlands and they responded quickly saying she could come straight from the hospital. She did actually go home for three days, with help, so we could pack. On arrival
at Highlands, the staff were so kind, gentle and efficient. I, obviously, could not go in but their respite room was on the ground floor so we could talk through the window. Later she moved to a lovely larger room and we were allowed in to set it up for her with her belongings. The facilities provided were excellent, she particularly enjoyed the Scrabble club. The last two weeks of her life were not easy but I was allowed in daily and even my husband once to say goodbye. She recognised him which was wonderful. They rang my brother to suggest he might like to come. The staff could not have done more for her. They were also very supportive to relatives giving as much time as was needed to answer questions. I cannot speak more highly of Highlands. Mother was very lucky to have been there.

Reply from Suzanne Brammer, Digital Marketing Officer at Highlands Care Home

Thank you for taking the time to leave a review, Anne; we really appreciate your kind comments and are pleased that your mother received such good care at Highlands Care Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denzil S (Son of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highlands is a very friendly and caring residential home. Limiting the number of residents to 20 ensures a very personal service, giving peace of mind all around. Communication is excellent and family can rest assured that their loved ones are in good hands. Importantly too, it represents good value
in terms of fees, with resources being well managed as a not for profit organisation.

Reply from Suzanne Brammer, Digital Marketing Officer at Highlands Care Home

Thank you for such a wonderful review Denzil, we really appreciate your comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rodger M (Son of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was looked after so well by everyone at Highlands, all the staff are local people many have worked there for years and their children as well. They can't do enough. We didn't know what to expect but it exceeded all our expectations. Beautiful gardens to enjoy, great food and all the residents
are great company, especially over Sunday lunch. Nothing nicer than sitting in the conservatory having tea and homemade cakes with my mother and other residents. Lots of activities - book club, manicures, gardening, music, films, games. There's just a really nice atmosphere there. Lovely private rooms and nothing too much trouble for the staff. Our family can highly recommend Highlands to anyone thinking about residential care.

Reply from Suzanne Brammer, Digital Marketing Officer at Highlands Care Home

Thank you for such a positive review, it is very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard M (Son of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived here for 2-3 years after a stroke left her wheelchair-bound at the age of 92. All her needs were taken care of in a professional friendly manner. She had a light airy room with space for her personal furniture items.
The staff were consistently polite and attentive to her and us
as her family. They managed to give her last years, from an active lady to being wheelchair-bound, a great sense of dignity. We were able to visit at most times of the day, the tea-time cakes being a particular favourite of my sister's, and no friend to the diet conscious.
My mother was impressed with the loyalty of the staff, some working well into retirement age. I don't claim to know scores of other care homes to compare Highlands with, but I am completely confident that this home ranks as one of the best, not least for location, staff, food and commitment.

Reply from Suzanne Brammer, Digital Marketing Officer at Highlands Care Home

Thank you for taking the time to leave such a positive review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Catherine (Daughter of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother arrived at Highlands and was immediately welcomed into the home with warmth, care and enthusiasm. Highlands has a cosy family atmosphere, but most importantly the staff are the best thing about it. They all give exceptional attention and sensitivity to all the residents and my Mum would love
to chat with them, their humour and laughter brightening the dullest of days.
The meals are wonderful and I did start to time my arrival at tea time, so we could chat over the tea and cakes on offer! My Mother would always say how lucky she was that they had a room for her, and how fortunate she was to have on offer the gardens and far-reaching views of the Deben.

Reply from Suzanne Brammer, Digital Marketing Officer at Highlands Care Home

Thank you for such a lovely review, we are pleased to hear how happy you are with Highlands and the level of care your mother received here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.9 (8.854)

Overview of Review Score

The Review Score of 8.9 (8.854) out of 10 for Highlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.646 for Highlands Care Home is calculated as follows: ( (31 Excellents x 5) + (17 Goods x 4) ) ÷ 48 Ratings = 4.646

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.208 Points relating to the number of positive Reviews for Highlands Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8. 4 Positive Reviews ÷ 4.8 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Highlands Care Home

What types of Care is Highlands Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Highlands Care Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Highlands Care Home have?

There are 24 Single Rooms.

What are the Facilities & Services at Highlands Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Highlands Care Home to the centre of Woodbridge?

0.2 mile(s) as the crow flies, distance by road may be significantly further.