St Joseph's

The Croft, Sudbury CO10 1HR
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9.8 70 Reviews
  • St Joseph's, Sudbury
St Josephs, in Sudbury, is a caring home supporting up to 60 older people to live a comfortable lifestyle, as well as offering care for those living with dementia. It is located in an idyllic croft setting in the village of Sudbury.

The home continues to welcome new residents for a range of residential care services, including convalescence care, respite care, trial stays and long term care for those who can no longer look after themselves.

St Joseph's care team gets to know customers and works with them to organise wellness activities that match individual and group interests, both in the care home as well as in the local community. Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements.

Meals are cooked fresh, using locally sourced and seasonal ingredients where possible, by highly trained chefs and kitchen staff.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided by St Joseph's

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Hayley Head (Home Manager)
  • Admission Criteria
    • Please contact St Josephs directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for St Joseph's

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,290
    • Self-Funded Residential Dementia Care from £1,290
    • RESPITE Self-Funded Residential Care from £1,290
    • RESPITE Self-Funded Residential Dementia Care from £1,290

  • Our colleagues at St Josephs will be happy to answer any questions you have regarding our fees and what is included in our fees.
  • (these prices are only a guideline, please contact St Joseph's to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at St Josephs.


  • Parking

  • Onsite parking is available, including disabled spaces.


St Joseph's Reviews (70)

Total of 70, showing 21-40
9.8

St Joseph's has a Review Score of 9.8 (9.834) out of 10, based on 15 reviews in the last 2 years. Over all time St Joseph's has 70 reviews.

Overall Experience

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Date Published

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Review from Julie S (Daughter of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for nearly five years, and she loves living there. They cannot do enough for her. When you ask anything, they are happy to help, and nothing to is much trouble. My mum even gave a speech she wrote herself thanking all the staff who worked there (which they videoed).
I know
it's been very hard on the residents and families during the pandemic, but the staff went out of their way to keep us in some form of contact with our family members. I would highly recommend this carehome; it's in a lovely location with lovely staff who are caring and supportive.

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Review from Mary A (Daughter of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and attention my parents receive at St Joseph’s. My mother is in the dementia unit, and my father is in the residential side. However, the staff fully understand the importance of my parents’ well-being and make sure they spend time together daily. My parents are calm and
seem settled, and the interaction between them and the staff is lovely to see.
During the restrictions of the pandemic, the staff made sure my mother, in particular, was comforted if she became anxious and found activities to occupy her.
The overall atmosphere at St Joseph’s is friendly and supportive.

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Review from M H (Niece of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found the carers at St Joseph’s to be very approachable and helpful. Our relative is cared for well and has always been happy in the home. If we request, the management and carers will always respond in a professional and efficient way.

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Review from Michael G (Son of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having taken the difficult decision in January to look for residential care for my mother, who has Alzheimer's, I am very pleased that the family chose St Joseph's. The home is in a lovely situation by the river and meadows yet close to the town facilities. The rooms are well furnished and decorated,
warm and homely. All the staff are well trained, very caring and attentive and have a good knowledge of all the residents, their needs and abilities. They show respect and provide dignified individual care, and with the level of attentiveness, are quickly able to identify any problems, which are dealt with promptly and appropriately. There is a good choice of freshly cooked food and drink. She makes good use of the on-site hair salon and chiropody. I am the eldest of five children, and I have received the same very positive feedback from my siblings when they visit. Mum settled in very well and is very happy, despite the difficulties with her health, and really enjoys the company and activities.

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Review from Anna P (Daughter of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Joseph's is a really super residential home for my 89-year-old mother. All the staff are so kind and friendly and have a really good can-do attitude. The rooms are all comfortable, and the communal areas are clean and well kept. Pre-pandemic, there was always lots of activities arranged for the residents,
and even now, when life is more restricted, there is a great deal of creativity around entertainment including activities such as flower arranging, quizzes and exercise classes. The senior leaders are always accessible and will do their very best to accommodate any request. All the staff make a huge effort to make Christmas a fun time for all and many residents opt to stay in the home rather than go out to family! That says alot! A great sense of family and great team spirit pervades throughout.

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Review from E S (Wife of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very kind and respectful to my husband.

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Review from Terry B (Daughter of Resident) published on 26 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the lockdown, all staff have been so loving and respectful to our mum. As visits have been allowed, the staff have facilitated safe, friendly visits and have been so helpful when it is clearly causing them more work. They look after her so well, including a beautiful cake for her birthday.

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Review from Christine J (Wife of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was diagnosed with Parkinson’s in 2000, and I always knew that care would be inevitable, but I wasn’t looking forward to the thought of him going into a care home. St Joseph’s was recommended to me, and when my daughter and I paid a preliminary visit, we were very impressed by the cleanliness,
the location and particularly liked the spaciousness of the communal areas. My husband moved into St Joseph’s in May 2019, and from the moment he arrived, he felt at home there. Pre-Covid, there were never any restrictions on visiting times, and we were always made to feel very welcome and part of the family. Sadly, he died in October 2020 during the pandemic, but despite that, the staff respected his wishes not to go into hospital and cared for him at St Joseph’s to the end. I can absolutely recommend St Joseph’s as a residential care home – and have done several times.

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Review from Patricia D (Friend of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Admitting my close friend, who has dementia to St Josephs during Covid has been very challenging on the emotions. The worst part is not having ever been inside the building other than to the visitor's room, thus it is very hard to comment on many of the categories, as I have no first-hand knowledge,
so have just marked as satisfactory for the time being, but look forward to a time when I will be able to do so.


In the interim, however, everybody at St Josephs has been so understanding and are wonderfully helpful, to both myself and in the care that they give. Their job is tough at the best of times, but right now it must be as heartbreaking for them as for the relatives and friends of the residents. They work tirelessly to facilitate communication, are always cheerful, and most importantly, always listen and take action to deal with my worries. I very much look forward to the day when I can give them all a hug just to say thank you.


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Review from David T (Son of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in St Joseph's for over seven years until her death in March 2020. She had had dementia for about eight years prior to that, and my father placed her there when he could no longer cope. Her condition steadily deteriorated during her stay, and in her last years, she had lost
virtually all speech and mobility. Throughout her time there, the staff and environment were never less than superb, always showing great love and compassion, and treating residents with respect and care. That level of humanity was also extended to visiting family members, who were always welcomed, and was kept informed by telephone of any concerns, mishaps, doctor's visits etc. My father also became a resident, in the non-dementia area, for the last two years of his life. Once again, his stay at St Joseph's was excellent and made his final years comfortable and enjoyable. In both their cases the palliative care in their final days was wonderful and demonstrated great knowledge and experience.

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Review from John R (Son of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in the dementia wing at St Joe's since 2016.
I cannot speak highly enough about the incredible personal care that Mum receives from all staff there. There really is an amazing team feel throughout, with happy, chatty staff that are welcoming on every visit. We have had fantastic
communication throughout lockdown with texts and video calls with Mum.
Both my father and sister have had and passed away from dementia. I can categorically say that St Josephs is the best home in the area with outstanding care throughout.

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Review from Jane R (Daughter-in-law of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at St Joseph’s have yet again surpassed their own incredibly high standards to be prepared, forward-thinking and ahead of the game during these difficult times. The staff are quite simply outstanding and their care and devotion to residents is second to none. We have been able to use technology
to still see my mother-in-law and they communicate clearly with us at all times about their strategy to protect. There is no shortage of PPE thanks to forward planning. The home is quite simply outstanding. Well done to the manager and your fantastic team.

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Review from Tracey W (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in St Joseph’s for nearly three years.
All the staff are lovely and Mum is very well cared for.
During this very difficult time in lockdown they have made every effort to keep everyone safe and kept in constant contact via video or phone calls.
I’m eternally grateful for all their
care and hard work.

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Review from Martha H (Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience here is very happy, well cared for, very friendly and very professional. My second home.

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Review from Shirley T (Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend.

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Review from Michele H (Relative of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the support and care.

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Review from D S (Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I choose here.

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Review from Harriet C (Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like it and get on Ok with staff.

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Review from Andrew P (Son of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am totally satisfied with the care given to my father. The staff are completely committed to looking after those in their care with compassion.

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Review from Janet D (Daughter of Resident) published on 24 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived at St Joseph's from March 2017 until he passed away on 1st April 2018 aged 98. He was very independent and staff treated him with great courtesy and respect. There is a real family atmosphere where all the staff work as a team under the manager's guidance. I cannot praise highly enough
the kind, caring and cheerful staff. My father had many visitors and everyone commented on the friendly and courteous staff, whatever their role.
Most of all, we will never ever forget how lovingly he was cared for during the last few months of his life when his health was failing and he knew he would not get better. They respected his wishes when he'd had enough and did all they could to make his final days as comfortable as possible. They gave our family great support and kindness during this very sad time.
To my Dad, St Josephs quickly became home, not a Home and is an example of how residential care should be.

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Current Review Score: 9.8 (9.834)

Overview of Review Score

The Review Score of 9.8 (9.834) out of 10 for St Joseph's is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.834 for St Joseph's is calculated as follows: ( (147 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 175 Ratings = 4.834

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Joseph's is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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