Wickham House

Church Terrace, Wickham Market, Woodbridge IP13 0SG
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9.5 32 Reviews
  • Wickham House, Woodbridge
Wickham House offers dementia, nursing and disability care to up to 34 residents.

Situated in a quiet residential area in the historic village of Wickham Market, Suffolk, the home is a few minutes’ walk from local shops and eateries.

The home is made up of four separate specialist units, each with their own lounge and kitchen. The elegantly decorated home also features a hair salon and garden. All bedrooms are en-suite and have telephone and television points. There are accessible bathrooms and wetrooms.

Nutritious meals are home-cooked each day and all dietary requirements can be accommodated.

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Care Provided by Wickham House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 34 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis

Good to Know

  • Person in charge
  • Michelle Medway (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting times


  • Parking

  • There is parking on site.


Wickham House Reviews (32)

Total of 32, showing 1-20
9.5

Wickham House has a Review Score of 9.5 (9.471) out of 10, based on 7 reviews in the last 2 years. Over all time Wickham House has 32 reviews.

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Review from Lorraine J (Daughter of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother joined the home I have visited on many occasions, I always find the staff members and general atmosphere to be extremely welcoming. My mother is happy and content at Wickham House. The management team are beyond helpful, if there are any issues they will call to let you know immediately.
I get a strong impression they really care for the residents. My family are very grateful to the team at Wickham for making my mother's stay a happy and caring one.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you Lorraine for your kind words, I will pass this on to the team.


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Review from L G (Wife of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wickham House is a happy place. My husband has settled well. All the staff are smiley and approachable. My husband is cared for well by kind, patient staff. Thank you.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you for these kind words, I will be certain to pass them on to the team.


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Review from R S (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after, with as much dignity and respect shown to her. It's a pleasure to be able to visit anytime, day or night. The staff show how caring they are by always checking Mum is ok. One staff member in particular is very good with Mum, helps her express herself through activities.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you for those kind words, I will pass this on to the team.


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Review from Olive S (Wife of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Wickham House a very friendly and welcoming place, and wish that my husband could stay there permanently. The staff are always kind and friendly and always make you welcome. I know my husband won't be able to stay there full time, but I hope wherever he goes, it will be as nice as Wickham.
Well
done, and best wishes to you all.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you for your kind words; I will share them with the team.


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Review from D C (Wife of Resident) published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit everyone seems so happy which in turn makes me happy too. Lovely staff, could not be better, always a smile.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you for your kind words, I will pass this on to the team.


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Review from J O (Husband of Resident) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Wickham House for 7 weeks. I am very pleased with the care she is having. Management and staff are all wonderful people.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you so much for the review, I will pass this on to the team.


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Review from C R (Cousin of Resident) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wickham House is situated in a lovely leafy setting with a garden for residents.
The staff are very kind and have been patient and helpful to my elderly cousin with dementia.
We have visited several times and on each occasion have found all staff to be supportive both to us and our relative. The
garden is a great area to have a wander and chat. Our cousin's room is light and has an en-suite shower. Wickham House is really making a difference! Thank you.

Reply from Michelle Medway, Registered Manager at Wickham House

Hello,
Thank you for those kind words, I will pass them on to the team.


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Review from Karen S (Daughter of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is amazing the manager to the staff are friendly and go above and beyond their duties. My mum was happy and relaxed. We could go and visit anytime. I wished it was nearer us (about an hour's drive) as mum wanted to stay and cried when she left.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you so much for your kind words Karen – I will pass it onto the team.
I hope mum is settled in her new home.


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Review from Anne R (Wife of Resident) published on 5 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Wickham House for over ten weeks, and he seems much more settled in a care home environment since starting a new medication and getting used to the home. I visit twice a week with either family, a friend or a neighbour. All those who accompany me have been impressed
with the friendliness and care shown by all the staff in a modern and clean environment.
There is such a need for more places like this. Thank you to all the staff. You are a real blessing.
I have not been present at meal times, so cannot really judge these. I have rated them as satisfactory.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you, Anne – I will pass your lovely comments on to the team.


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Review from Ann M (Wife of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience for my husband has been one of extreme care and kindness. Wonderful and caring staff, not only for residents but their families too.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you Ann, your feedback means a lot to the team and I will ensure I pass it on to the team.


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Review from C A (Friend of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at this care home are welcoming, friendly and professional. They have great patience with the residents and show understanding and empathy. Although the building is old, the staff more than makeup for this with their quality of care.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you, your feedback will be passed on to the team. I am glad your experience of Wickham House was a positive one.


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Review from Ruth B (Wife of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my husband is having. The staff are very good and the management is also so good.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you Ruth for your kind words, I will pass them on to the team.


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Review from Chris M (Wife of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ever since my husband went to Wickham House, I have only seen kindness and respect from all the staff and management. After looking after my husband for seven years, I completely feel he is safe and cared for so well that it makes me feel at peace knowing this. I can't praise the staff enough on the
unit that my husband is in.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you for your kind words, I will pass these on to the team.


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Review from Peter E (Husband of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the manageress down, all the staff here always show huge amounts of care, compassion and kindness to my wife ever since she has resided there. Your staff always smile a genuine smile when I visit and are happy to answer my questions. Staff are so kind to her even when she becomes aggressive and
abusive. I constantly tell family and friends how wonderful the care is at Wickham House. I am acutely aware that to obtain high levels of staff commitment to achieve company goals requires excellent procedures together with first class management with the people skills to implement those goals to ensure total success.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you for your kind words, we are always open to feedback and ways to improve our service so please don't hesitate to let us know.
I will pass this onto the team.


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Review from C S (Daughter-in-law of Resident) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was in the home and we as a family were very pleased with the care he received, right up to when he died.
The staff were brilliant and the level of communication was excellent.
We all had a good experience which made everything easier at a very difficult time.
I would have no hesitation
in recommending this home.

Reply from Michelle Medway, registered manager at Wickham House

We as a team are very sorry for your loss.
Your feedback is very important to us, and I will pass it on to the team


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Review from L J (Daughter of Resident) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Wickham house for coming up to a year and we are very happy with the care that she receives. Staff are always kind, friendly and happy to help and when I see them interacting with Mum they are attentive, respectful and treat her with dignity. It is of great comfort to know that Mum
is well looked after and we believe her to be happy and comfortable there.

Reply from Michelle Medway, registered manager at Wickham House

Thank you for your kind words, I will pass them onto the team.


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Review from Lynn W (Daughter-in-law of Resident) published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law moved into Wickham House in August 2021 and as a family, we couldn't fault this place at all. All the staff are so caring with him and he's very settled and happy living here. This is very comforting and reassuring to know as his family. Thank you very much.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you for your very kind words, they mean a lot to us and to our staff and I will ensure they are passed on to the whole team at Wickham House.


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Review from Nigel W (Son of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a resident at Wickham House and I really cannot fault the care he receives from all the staff and the surroundings are perfect for his condition.
The manager made the process of taking my dad to the home a lot easier and has continued to give my dad and us the full support that is needed.
I
am really happy for Dad to be so well looked after and I know he is happy in his own world.
Thank you.

Reply from michelle medway, registered manager at Wickham House

Thank you for these kind words, I will make sure they are passed on to all the staff who care for your dad.


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Review from Brian M (Husband of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has only been in the care home for three weeks and due to Covid infections, my access to the home has been limited.
When we arrived at the home we were met by the manager and made to feel very welcome.
My wife was taken off by the staff to her bedroom and settled in very well and even waved
us goodbye when we left.
The manager explained to us all about the care home, she settled all of our concerns. Later I found that the manager is very approachable and easy to contact and any queries raised are quickly answered.
On the occasions I was able to access the care home I found the staff very helpful, friendly and knowledgeable. They took great care and interest in my wife's wellbeing and my wife was very happy being in their company.
Her bedroom was very nice, light, warm and homely.
The meals being served were very nutritious and looked nice.
I would like to say dinner is a very relaxed affair and very stress-free.
I have no problems recommending this home.

Reply from Michelle Medway, Registered Manager at Wickham House

Thank you for this lovely review, I will ensure that your comments are passed on to all the staff who care for your wife.


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Review from Marion O (Daughter of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault anything at Wickham House. It has a calm, homely feel about it. The staff are all friendly and accommodating when I visit my dad. They know him very well, down to little personal likes that truly tell me they really do get to know the people they are supporting.

Reply from michelle medway, registered manager at Wickham House

Thank you for your kind words; I will ensure these are passed onto the team – he is a pleasure to care for.


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Current Review Score: 9.5 (9.471)

Overview of Review Score

The Review Score of 9.5 (9.471) out of 10 for Wickham House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.771 for Wickham House is calculated as follows: ( (66 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 83 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Wickham House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

michelle

michelle medway

Job Title: Registered Manager

Joined: 2018

Hello, my name is michelle and i am the manager here at Wickham House.
I have been a qualified nurse for over 20 years, and have a wealth of knowledge in elderly and Dementia care - with a particular passion in nurse led Discharges and End of life care..
I am always on hand to support the needs of the residents and staff.


Joanna

Joanna Lummis

Job Title: Deputy Manager

Joined: 2021

I have worked in care for several years, and I worked my way from a carer to my current position as a Deputy manager.
I am very passionate about the care I give and the staff i support.


No image found

Janet Debenham

Job Title: Head of Care

Joined: 2021

I have worked in the care industry for several years - working my way up from a carer to my current position as Head of care.


I enjoy ensuring the people I care for receive person-centred care and have meaningful well being


Frequently Asked Questions about Wickham House

What types of Care is Wickham House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Wickham House have?

There are 34 Single Rooms.

What are the Facilities & Services at Wickham House?

Smoking not permitted, Close to Local shops, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wickham House to the centre of Woodbridge?

4.6 mile(s) as the crow flies, distance by road may be significantly further.