Wickham House

Church Terrace, Wickham Market, Woodbridge IP13 0SG
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9.5 32 Reviews
  • Wickham House, Woodbridge
Wickham House offers dementia, nursing and disability care to up to 34 residents.

Situated in a quiet residential area in the historic village of Wickham Market, Suffolk, the home is a few minutes’ walk from local shops and eateries.

The home is made up of four separate specialist units, each with their own lounge and kitchen. The elegantly decorated home also features a hair salon and garden. All bedrooms are en-suite and have telephone and television points. There are accessible bathrooms and wetrooms.

Nutritious meals are home-cooked each day and all dietary requirements can be accommodated.

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Care Provided by Wickham House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 34 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis

Good to Know

  • Person in charge
  • Michelle Medway (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting times


  • Parking

  • There is parking on site.


Wickham House Reviews (32)

Total of 32, showing 21-32
9.5

Wickham House has a Review Score of 9.5 (9.471) out of 10, based on 7 reviews in the last 2 years. Over all time Wickham House has 32 reviews.

Overall Experience

  • 25
  • 7
  • 0
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Date Published

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Review from J H (Daughter of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in the home and we as a family were very pleased with the care he received, right up to when he died.
The staff were brilliant and he was very happy with everything and everyone.
We all had a good experience which made everything easier at a very difficult time.

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Review from M A (Respite Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Respite care from August 5th - August 20th 2019. Mattress very uncomfortable and would benefit from a cover and fitted sheet. I found myself lying on a bare mattress! The room was not well equipped, no mirror in the en suite, no cupboard and the light fittings above the bed were just out of reach. Also,
I did not feel safe in the wet room. Sorry chef but the food was poor, being vegetarian. Care during the day was very good but not happy about the night staff.

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Review from Trevor A (Son of Resident) published on 30 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my mum’s time at Lehman House, she received outstanding care. Every time I visited it was clear that she was happy and well looked after and my family and I were always made to feel welcome. It was very reassuring to know that mum was in a safe and caring environment. It was clear that the interaction
between the staff and all the residents was very positive and the residents had plenty of activities to participate in when they were able and staff also took time to take residents out on day trips.


ALL the staff showed the highest level of professionalism and compassionate, dignified care for every resident.


We are sincerely grateful to the staff at Lehman House for everything they did for our mum.


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Review from Susan W (Daughter of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel the staff have treated our mother with great respect and kindness and helped her in all ways, have done their utmost to help.

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Review from S C (Wife of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been a resident of Lehmann House for about two weeks so I would like longer to assess them.
As of the moment, I am most impressed with the care, courtesy and kindness of all the staff. They have been so efficient and helpful. They have made a difficult position so much easier.

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Review from Carol V (Daughter of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lehmann House is light, bright and extremely homely.
Mum came for respite but is now a resident. The environment is stimulating and encourages residents to participate as much or as little as they want.
The staff are extremely kind and well motivated to create a happy environment. Home cooked meals
fresh from scratch are excellent. Overall I am extremely happy with everything that Lehmann House has to offer.

Reply from Rachel McLean, Home Manager at Wickham House

Thank you so much for your lovely review. I will ensure our team are aware of this. They are a great team.


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Review from Maureen W (Regular Volunteer) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a volunteer in the day centre 1 day a week. The clients are well cared for and treated with dignity by staff. Appropriate activities are provided to meet the needs and interests of the clients. One lady likes puzzles and is happy to solve her codewords. Another lady enjoys knitting and this has
been encouraged. Group activities include craftwork and baking. Clients also enjoy the garden, weather permitting. Food is nourishing and there is a choice.
Visiting entertainers are organised.

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Review from Sarah F (Day Care) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a regular visitor to one of the lounges every Friday morning. As one of the members of the local community club. The staff whom I've met are very friendly, our lunches are well cooked. The lounge is very comfortable and it's very clean everywhere. From what little I've seen of the home I give it
top marks.

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Review from Michael M (Day Care) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our club The Wickham Market Friday Club meet in Lehmann House weekly on Friday each week. The staff always welcome us the food at lunchtime is always excellent and plenty of it cooked well. I cannot fault any service which is second to none.

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Review from Valerie P (Day Care) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a member of Wickham Market Community Club. We all have coffee and tea on arrival a chat and help from our friends to get about. A lovely lunch at 12pm. I have a problem getting about there is always an arm to help me. It is something to look forward to each week.

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Review from V M (Wife of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Lehmann House for 9 months and the care he receives is great. The carers are kind and gentle. He is treated with respect as am I. I feel part of his care and can visit whenever I like.
I am always kept up to date if there are any problems and if a doctor visits they advise me
so I can be there if needed to be.

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Review from Caroline H (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the short time my mother has been at Lehmann House I have seen a vast improvement in my mother's health and wellbeing. She has settled very well, this, in my opinion, is due to the extremely helpful management and staff who are very friendly towards my mother and the family and do an excellent
job with her everyday needs.

Reply from Ajvinder Sandhu, Director at Wickham House

Thank you for your kind words about the care and support offered by staff at Lehmann House.


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Current Review Score: 9.5 (9.471)

Overview of Review Score

The Review Score of 9.5 (9.471) out of 10 for Wickham House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.771 for Wickham House is calculated as follows: ( (66 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 83 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Wickham House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (3)

michelle

michelle medway

Job Title: Registered Manager

Joined: 2018

Hello, my name is michelle and i am the manager here at Wickham House.
I have been a qualified nurse for over 20 years, and have a wealth of knowledge in elderly and Dementia care - with a particular passion in nurse led Discharges and End of life care..
I am always on hand to support the needs of the residents and staff.


Joanna

Joanna Lummis

Job Title: Deputy Manager

Joined: 2021

I have worked in care for several years, and I worked my way from a carer to my current position as a Deputy manager.
I am very passionate about the care I give and the staff i support.


No image found

Janet Debenham

Job Title: Head of Care

Joined: 2021

I have worked in the care industry for several years - working my way up from a carer to my current position as Head of care.


I enjoy ensuring the people I care for receive person-centred care and have meaningful well being