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Lilac Lodge & Lavender Cottage has a Review Score of 9.9 (9.869) out of 10, based on 23 reviews in the last 2 years. Over all time Lilac Lodge & Lavender Cottage has 60 reviews.
Review from A H (Son of Resident) published on 28 January 2025
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Overall Experience
5.0 out of 5
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage
Thank you for your review. We are pleased that you are happy with the home and the support that we provide both to residents and families.
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Review from J R (Friend of Resident) published on 28 January 2025
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5.0 out of 5
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage
Thank you for your review. We are pleased that you are happy with the staff and the home.
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Review from S D (Friend of Resident) published on 28 January 2025
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5.0 out of 5
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage
Thank you for your review. We are pleased with the home and the service we provide.
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Review from D S (Friend of Resident) published on 28 January 2025
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5.0 out of 5
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage
Thank you for your review. We are pleased that you are happy with the staff and the home. You would be most welcome to come and stay with us here at Lilac Lodge.
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Review from M S (Wife of Resident) published on 17 December 2024
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Overall Experience
4.0 out of 5
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage
Thank you for your very kind comments. I am pleased that both you and your husband are happy with the care given by our staff.
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Review from R H (Husband of Resident) published on 5 December 2024
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4.0 out of 5
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage
It is lovely to know that you are happy with the staff team at Lilac Lodge and that you have no concerns about leaving her in our care.
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Review from S P (Friend of Resident) published on 25 September 2024
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5.0 out of 5
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage
Thank you for your review. We are very proud of the home and the staff. We are delighted to hear that you were pleased with your experience of visiting Lilac Lodge and the care and support given to the residents by the staff.
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Review from Kaye G (Daughter of Resident) published on 5 August 2024
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5.0 out of 5
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage
Thank you for your very kind review. We are happy that you feel that Lilac Lodge is a home from home as this is what we hope residents and their loved ones feel when they visit.
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Review from Susan R (Daughter of Resident) published on 2 August 2024
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4.0 out of 5
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage
We are pleased that you are happy with the care and support that your dad receives from our staff team.
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Review from Rosie G (Daughter of Resident) published on 9 February 2024
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5.0 out of 5
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage
Thank you for your very kind review. It is lovely to hear from families that they are happy with the service that we provide.
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Review from Sandra F (Daughter of Resident) published on 31 January 2024
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5.0 out of 5
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage
Thank you for your review. We aim to provide the standard of care that the residents loved ones expect, and it is good to know that we are doing well.
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Review from J H (Daughter of Resident) published on 10 January 2024
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5.0 out of 5
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage
Thank you for your review. The staff at Lilac Lodge will always do their best to assist residents in settling into their new homes. Our activity coordinator is always busy planning new trips and looking at different activities to provide stimulation to the residents.
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Review from C L (Daughter of Resident) published on 9 January 2024
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5.0 out of 5
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage
Thank you for your review. We believe that residents should be given the opportunities to try new and exciting activities. It is a delight to hear the residents talking about their trips and seeing them smile.
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Review from D C (Son of Resident) published on 9 January 2024
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5.0 out of 5
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage
Thank you for your review. It is lovely to hear from families that they can see that a loved one has settled into their new home.
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Review from J R (Daughter of Resident) published on 31 October 2023
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5.0 out of 5
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage
Thank you for your feedback. I will share your very kind comments with the team. We are pleased that you are happy with the home and how your Dad is treated.
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Review from Trudy M (Niece of Resident) published on 30 October 2023
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5.0 out of 5
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage
Thank you for your feedback. We aim to make our residents friends and family feel welcome so that they enjoy their visits with loved ones.
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Review from Maureen P (Sister of Resident) published on 25 October 2023
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Overall Experience
5.0 out of 5
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage
Thank you for your review. We are pleased that you are happy with the care and support that we provide to the residents.
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Review from Karen W (Daughter-in-law of Resident) published on 24 October 2023
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Overall Experience
5.0 out of 5
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage
We have a wonderful team here at the home who always strive to deliver the best care possible to all the residents.
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Review from H P (Niece of Resident) published on 24 October 2023
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Overall Experience
5.0 out of 5
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage
We are pleased that you felt welcomed when you visited the home. We are always looking for meaningful activities and we love seeing the residents having fun and laughing.
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Review from G M (Son of Resident) published on 30 May 2023
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Overall Experience
5.0 out of 5
Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage
Thank you for your kind review. We know that the transition to a residential home can be a difficult time for relatives and I am pleased that you were happy with the service and care provided.
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The Review Score of 9.9 (9.869) out of 10 for Lilac Lodge & Lavender Cottage is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.869 for Lilac Lodge & Lavender Cottage is calculated as follows: ( (238 Excellents x 5) + (36 Goods x 4) ) ÷ 274 Ratings = 4.869
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lilac Lodge & Lavender Cottage is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 Oct 2017
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Job Title: Home Manager
Joined: 2015
My career in care started in January 2000 when I started working as a carer and then team leader in a Suffolk County Council Home in Lowestoft. Every day was different and I loved the satisfaction of making a difference in the lives of the vulnerable and frail people that I cared for.
I later became the manager of an older person’s rehabilitation unit and I worked in this role for 6 years as part of a multi-disciplinary team working alongside, social workers, occupational therapists and physiotherapists. When the funding ended for this service I became the manager of the Wellbeing Centre. This involved providing care and stimulating activities for older people and people with dementia.
In 2015, I started my employment with Kingsley Healthcare as manager of Lilac Lodge and Lavender Cottage.
I am proud to manage the home and the team that I work with. The staff are kind, caring and respectful to all residents. The home has a warm and welcoming feeling that is often commented on by families and visitors.
Job Title: Deputy manager
Kimberley Shaw is our deputy manager, and she started her career in teaching, switching to the care sector in 2015. She relishes her role working with both residents and staff.
Job Title: Administrator
Joined: 2020
Emma really enjoys the interaction with residents and visitors and loves the fact that every day is different in a care home. She started work at Kingsley Healthcare more than two years ago and joined the team at Lilac Lodge in October 2022. She has wide experience, having worked as an administrator for over 12 years, some of that time in care homes.
