Lilac Lodge & Lavender Cottage

9-11 Gorleston Road, Lowestoft NR32 3AA
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9.9 60 Reviews
  • Lilac Lodge & Lavender Cottage, Lowestoft
Lilac Lodge & Lavender Cottage is a skilled dementia care setting based in a scenic location, where residents can benefit from scenic grounds and a relaxing atmosphere.

A spacious interior includes an atrium and a multi-sensory room, with the provider looking to specialise in any positive daily living additions that can help adults with memory loss.

While being a comfortable environment, the home supports an active lifestyle and visits from related health professionals further add to the quality of the service.

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Care Provided by Lilac Lodge & Lavender Cottage

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 34 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Zena Stotter (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013

Funding & Fees Guide for Lilac Lodge & Lavender Cottage

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £850
    • Self-Funded Residential Dementia Care from £850
    • RESPITE Self-Funded Residential Care from £850
    • RESPITE Self-Funded Residential Dementia Care from £850

  • * Subject to assessment
  • (these prices are only a guideline, please contact Lilac Lodge & Lavender Cottage to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Lilac Lodge & Lavender Cottage Reviews (60)

Total of 60, showing 21-40
9.9

Lilac Lodge & Lavender Cottage has a Review Score of 9.9 (9.869) out of 10, based on 23 reviews in the last 2 years. Over all time Lilac Lodge & Lavender Cottage has 60 reviews.

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Review from H M (Granddaughter of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From Grandad getting here and glistening straight away, the staff have been amazing. Dealt with professionally and compassionately. We have been aware of everything going on and so welcomed every time. Everyone is so caring, not just to Grandad bit us family too. All staff are very helpful.

Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage

Thank you for your kind review. We do have a lovely staff team, and I am glad that you were happy with the care and support offered by our team.


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Review from Pauline C (Daughter of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Lilac Lodge for five weeks and what lovely staff and great care, nothing is too much trouble. My mum has been made feel right at home and is really settled in. Great food, lovely rooms. Would recommend this care home to any friend or family, first-class.

Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage

Thank you for your kind feedback. We are delighted that your mum is settled and that you are happy with Lilac Lodge.


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Review from P M (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came to Lilac Lodge & Lavender Cottage Care Home for some respite as I'm his sile carer and need to catch up on some sleep. I have found everyone at the lodge caring, considerate, helpful and very friendly. The meals are excellent and lots of variety. There is a good variety of activities if the
residents wish to join in.

Reply from Lilac Manager at Lilac Lodge & Lavender Cottage

Thank you for your lovely review. We are pleased that you are happy with the care and support we provide at Lilac Lodge.


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Review from Anne K (Daughter of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the care my elderly mother received during her five week respite stay at Lilac Lodge.
The care home was bright clean and tidy on the weekly visits I made to see her. The staff were always helpful and welcoming. I would have no hesitation in using Lilac Lodge again if the need
arises. Overall an excellent facility.

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Review from Nicola D (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased with Lilac Lodge. Mum enjoyed her two weeks' stay. We found the staff warm and friendly. Everywhere was very clean. Mum enjoyed the excellent food, there was plenty to do, and she did join in a bit, which we were very pleased with. We would recommend Lilac Lodge to people and thank
you to everyone who took such good care of Mum.

Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage

Thank you for your very kind comments. It was a pleasure to have your mum stay with us at Lilac Lodge.


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Review from Julia B (Friend of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the elderly mother of my best friend while she was poorly in hospital. He husband has to organise emergency respite for her so that on discharge, his wife, who looked after her elderly mother could rest. I found the assessment and respite placement, where I visited on four occasions to be
of a very high standard of care. Staff were friendly and helpful and really took time to get to know the lady. She enjoyed some lovely food, and her room was spotless and very comfortable. I would recommend Lilac Lodge to others with confidence.

Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage

Thank you for your very kind comments. We are pleased that you were happy with the service provided.


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Review from John W (Son of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service has been excellent. Staff were so helpful and polite. My mother is very happy, and that is all that matters. Food always looks great, and the dining area is very clean. It tastes great too. Security and public health seem to be at the forefront of the homes mind. I love my mum being here,
and staff engagement is second to none.

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Review from S W (Daughter-in-law of Resident) published on 21 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother-in-law arrived at Lilac Lodge, she was suffering from increasing immobility and, although mentally alert, struggling with living on her own. With the support of the team, she has progressed to a point of returning to her own home with a live-in carer. The team have worked hard, including
her, in numerous activities, which has lifted her spirits a great deal. I think she has benefited from the respite care taken at Lilac Lodge.

Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage

We are happy that your mother-in-law is doing well and managing at home with her live-in carer following her stay at Lilac Lodge. It was a pleasure to have her stay with us.


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Review from D H (Son of Resident) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful and caring staff. Lovely home.

Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage

Thank you for your review. I am pleased that you are happy with the staff and Lilac Lodge.


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Review from Judith C (Daughter-in-law of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly, helpful always happy to help.

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Review from Pamela C (Sister of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our brother is well looked after.

Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage

We are very pleased that our residents family members know that their loved ones are well looked after at Lilac Lodge and Lavender Cottage.


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Review from Richard C (Son of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all round.

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Review from Sandra R (Sister of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is well looked after.

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Review from Gwendoline C (Niece of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is very happy in Lavender Cottage. Whenever I visit the staff are all lovely, very friendly and helpful.

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Review from Philip L (Husband of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When we frazzled carers start looking for a suitable care home for our loved ones we invariably look at the setting, the room sizes and the quality of fittings and activities. This to my error I have found to be wrong, the factor to be of primary concern is the 'quality of the care' and love for their
guests, and Lilac Lodge has this in abundance. They truly cherish our loved ones left in their care. Birthdays and celebrations are of paramount importance and the home becomes a very large and loved family leaving us the tired and frazzled carer content and at ease in the knowledge that our loved ones are well looked after.

Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage

We are delighted that our families and visitors feel part of our family here at Lilac Lodge and Lavender Cottage.


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Review from P G (Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was made very welcome when I arrived and found the staff here very friendly and helpful. I have since been treated with dignity and nothing is too much trouble for the staff day or night.

Reply from Lilac Manager, Home Manager at Lilac Lodge & Lavender Cottage

Thank you for your review. I am so glad that the team here at Lilac Lodge and Lavender Cottage have made you welcome in your new home.


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Review from D W (Son of Resident) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a retired GP. My mother in law has been resident for 3 years. I have been involved with dozens of Care Homes and hundreds of residents and observed hundreds of staff.
I cannot speak highly enough of this home, its carers and management.

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Review from Jack G (Husband of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A clean and well-run care home. My wife has resided there for 30 months and, owing to the current pandemic, I cannot visit as much as I would like, however, FaceTime and telephone call which the staff have helped.

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Review from Jennifer W (Daughter of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lavender Cottage gives mum a homely environment with caring attentive staff. Mum has dementia so management of her daily need must be sometimes challenging but I know they are caring fr her the best way they can.

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Review from T C (Son of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every visit is a pleasure, staff are extremely welcoming and polite, always informed of any changes in Mum's health.
Building always kept nice and warm, all comforts are catered for.

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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Lilac Lodge & Lavender Cottage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.869 for Lilac Lodge & Lavender Cottage is calculated as follows: ( (238 Excellents x 5) + (36 Goods x 4) ) ÷ 274 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lilac Lodge & Lavender Cottage is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Zena

Zena Stotter

Job Title: Home Manager

Joined: 2015

My career in care started in January 2000 when I started working as a carer and then team leader in a Suffolk County Council Home in Lowestoft. Every day was different and I loved the satisfaction of making a difference in the lives of the vulnerable and frail people that I cared for.


I later became the manager of an older person’s rehabilitation unit and I worked in this role for 6 years as part of a multi-disciplinary team working alongside, social workers, occupational therapists and physiotherapists. When the funding ended for this service I became the manager of the Wellbeing Centre. This involved providing care and stimulating activities for older people and people with dementia.


In 2015, I started my employment with Kingsley Healthcare as manager of Lilac Lodge and Lavender Cottage.


I am proud to manage the home and the team that I work with. The staff are kind, caring and respectful to all residents. The home has a warm and welcoming feeling that is often commented on by families and visitors.


Kimberley

Kimberley Shaw

Job Title: Deputy manager

Kimberley Shaw is our deputy manager, and she started her career in teaching, switching to the care sector in 2015. She relishes her role working with both residents and staff.


Emma

Emma Gibb

Job Title: Administrator

Joined: 2020

Emma really enjoys the interaction with residents and visitors and loves the fact that every day is different in a care home. She started work at Kingsley Healthcare more than two years ago and joined the team at Lilac Lodge in October 2022. She has wide experience, having worked as an administrator for over 12 years, some of that time in care homes.