The Limes Retirement Home

Earlsford Road, Mellis, Eye IP23 8DY
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9.4 39 Reviews
  • The Limes Retirement Home, Eye
The Limes Retirement Home is a privately-owned care home that is ideal for a wide range of care needs, including dementia care and palliative care.

The Limes is in the small village of Mellis, close to the Norfolk Suffolk border. The sleepy village and the home is surrounded by lush green common land. The home has a large, well maintained garden with flower beds, seating areas and animals, such as chickens, for the residents to enjoy.

The 18th century house has been modernised throughout including new extensions and outdoor cottages and expresses a homely, warm and welcoming feel. The home offers a large and airy lounge with a separate dining room. The on-site kitchen provides fresh meals throughout the day which are prepared by fully trained kitchen staff. Dietary requirements are happily met if needed.

The home also has a fully equipped hairdressing salon where a hairdresser attends regularly. A range of entertainment is also provided and residents are encouraged to engage in hobbies.

The accommodation consists of 26 single en-suite rooms which are all tastefully decorated. All rooms come fully furnished although residents are encouraged to bring their own possessions to make the rooms feel like home. All rooms have a phone line and TV point installed. The Limes also offer six cottages that have their own bedrooms, shower rooms, living area and kitchen area. These are suited to independent individuals who would prefer supported living. Care packages are also available on these cottages.

Workers are trained in many complex needs and take pride in a compassionate service, with residents feeling involved in decision-making and able to pursue numerous activities and personal interests. Staff are available 24 hours a day to assist the residents. Quality assurance and firm recruitment processes are in place to ensure the team continues to meet high standards.

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Care Provided by The Limes Retirement Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • The Limes Retirement Home Ltd
  • Person in charge
  • Kay Freeman (Manager)
  • Admission Criteria
    • On assessment
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for The Limes Retirement Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,002 – £1,002
  • (these prices are only a guideline, please contact The Limes Retirement Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at anytime.


  • Parking

  • Large gravel car park at the front of the home.


The Limes Retirement Home Reviews (39)

Total of 39, showing 1-20
9.4

The Limes Retirement Home has a Review Score of 9.4 (9.390) out of 10, based on 7 reviews in the last 2 years. Over all time The Limes Retirement Home has 39 reviews.

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Review from Graham A (Son of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's been at The Limes for a year now and he's very happy there. The staff are helpful when I ask about him and they also keep me updated about his welfare so if my dad's happy then I'm happy. The care home is clean and tidy and the food always looks very tasty.

Reply from Kay Freeman, Manager at The Limes Retirement Home

Thank you for your kind words. Your dad is a pleasure to have at the home.


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Review from W F (Nephew of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been in The Limes for approximately 1 year. Although the home is basic, I find the staff very caring and attentive to the needs of all inhabitants. my aunt is a very straight talking individual and tells me she is happy with her level of care.

Reply from Kay Freeman, Manager at The Limes Retirement Home

Thank you for your kind words. Your auntie is such a lovely character.


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Review from V S (Wife of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with my husband's care at The Limes. He too is very happy and content. The staff are caring and patient with the residents. The meals are excellent.

Reply from Kay Freeman, Manager at The Limes Retirement Home

Thank you for your kind words; it's a pleasure to care for your husband.


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Review from J W (Son of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit my mother the staff are always friendly. She is well cared for and her room is always very clean.

Reply from Kay Freeman, Manager at The Limes Retirement Home

Thank you for this lovely review. It is a pleasure caring for your mum and seeing your family.


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Review from K Y (Daughter of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at The Limes for about 18 months. I cannot praise the care home staff enough for how well they look after my mum. They are very kind and caring and have become like a second family to me. I am very grateful for everything that they do.

Reply from Kay Freeman, Manager at The Limes Retirement Home

Thank you for your lovely comments. We look forward to your visit. It's a pleasure caring for your mum.


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Review from S M (Daughter of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad's new care home offers excellent care with compassionate staff, great facilities and engaging activities. The staff provide a welcoming environment and Dad loves the gardens which are very serene. The exercise classes and music events are all well received. I was worried about moving Dad into a
new care home but the staff at The Limes took time to explain the process, reassure us and made Dad feel very welcome.

Reply from Kay Freeman, Manager at The Limes Retirement Home

Thank you for your lovely comments. It is such a pleasure looking after your dad.


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Review from L C (Daughter of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were able to move together to the Limes when circumstances became too difficult for them to remain in their own home. The individual cottage they moved into allowed them to spend their last months together safe and secure in the knowledge that they were being cared for and their needs met
24/7, yet still maintaining some degree of independence.
The staff always appear happy and treat all the residents and visiting relatives with dignity and kindness. It is like one big family!

Reply from Kay Freeman, Manager at The Limes Retirement Home

Thank you for your kind words. It was a pleasure to care for them both.


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Review from Pat W (Wife of Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was cared for at The Limes for the last nine months of his life, suffering with dementia. I highly recommend The Limes. The carers all showed my husband respect and kindness and he was content there, joining in activities when he was able to and enjoying the appetising home cooked food.
The atmosphere of the home is warm and friendly and the garden is a beautiful place for the residents to enjoy.

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Review from J B (Daughter of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone who works at the Limes are friendly and caring people and have worked so hard to keep everyone safe, through Covid. I feel happy and confident our Mum is in safe hands and is well cared for.

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Review from K D (Daughter of Resident) published on 1 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the care my mother has received at The Limes. My mother is eating well and remains physically in good health considering her condition. Staff are always cheerful and helpful and have responded quickly to any concerns. The garden is lovely and sitting outside during visits
in the summer is very pleasant - my mother loves the trees and flowers.

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Review from D W (Son of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the managers and staff very approachable. Under the covid circumstances, they have done exceptionally well keeping the virus out which in turn has given us confidence and peace of mind for which we are very, very grateful.

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Review from S H (Daughter of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at The Limes Retirement Home for a few years and she has been very happy there. The staff are cheerful and caring and my mum enjoys the activities.

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Review from Tim C (Son of Resident) published on 6 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for five years. In that time she has always been very well looked after by the attentive and caring staff. The staff have been excellent throughout my mother's stay but especially over the last eighteen months, when family visits have been so restricted by the covid guidelines.

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Review from T M (Daughter of Resident) published on 27 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time I have been to the care home I have always been made welcome. It's always very clean and tidy, with no unpleasant smells. Whenever I have visited my mum she has always been very clean and tidy. The staff are always very helpful. I have had no worries about my mother as I know she is well
cared for and looked after.

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Review from B R (Daughter of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been living at The Limes for 3 1/2 years. She has been and still is well looked after and cared for. She enjoys the food and has lots of praise for all the carers. Covid restrictions has made it very difficult for her and the other residents but now visiting has been re-established it feels
a bit more "back to normal". The management kept The Limes Covid free and have taken on board the Government restrictions and changes as they were introduced and although this obviously created extra workload for them they coped extremely well. I am very happy with the care provided.

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Review from Claire C (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in The Limes for 6 years she suffered from advanced dementia. The care is of a very good standard. I feel my mother is well-liked and loved by the carers.

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Review from D P (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Limes is located in a country setting and has adequate parking and a lovely, well cared for garden. It has a very low turnover of staff, which in itself says a lot. During Covid-19, the staff and managers have operated Covid secure practices and have managed to stay free of the virus. It is a warm,
friendly care home that looks after my relative extremely well.

Reply from Kathy Beckford, Manager at The Limes Retirement Home

Thank you for your review and kind words, it has been a difficult time but everyone has pulled together and managed to keep the residents safe and happy, I am lucky to have such a great team.


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Review from K R (Daughter of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If only we had known about The Limes when my mother-in-law needed 24hr care. The staff are friendly and caring. Many of them have worked at The Limes for years. The residents are very well looked after and treated as individuals. We really can't fault any aspect of my mothers care. Thank you to all
the staff at The Limes.

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Review from D L (Wife of Resident) published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband moved into The Limes Retirement Home in August after his Alzheimers began to deteriorate rapidly. He was made very welcome, his needs and preferences were soon learned by the staff, and he has settled in well. The staff quickly become known to me, and I am always greeted warmly on my almost
daily visit. My husband enjoys many of the activities, especially visiting musicians and minibus trips. I feel he is safe and well-cared, for and that he has benefitted from the buzz of the people around him, so there has been an improvement in his spirit. He enjoys his visitors and usually has something to talk about.

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Review from Kathryn W (Daughter of Resident) published on 30 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into The Limes 2 months ago and settled in very quickly. He clearly enjoys and benefits from the friendly, homely atmosphere, and the activities provide welcome variety and stimulation. It has been a joy to see Dad engrossed in arts and crafts and armchair Zumba. He is enthusiastic about
the minibus trips and entertainment, especially when it involves music. In recent years, Alzheimer’s has affected Dad’s characteristic sense of humour, but we have been delighted to notice this returning at The Limes. Gardening has always played a major role in Dad’s life so the garden here is a big plus and it is lovely that he can stroll around it whenever he wishes. The environment feels relaxed but safe, and the staff treat the residents with kindness and dignity. Dad has a lovely bright room and enjoys the company of others in the spacious lounge. He clearly looks forward to the home-cooked meals with pleasure. We are most grateful to the manager and staff for all they do!

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Current Review Score: 9.4 (9.390)

Overview of Review Score

The Review Score of 9.4 (9.390) out of 10 for The Limes Retirement Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.690 for The Limes Retirement Home is calculated as follows: ( (62 Excellents x 5) + (18 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 84 Ratings = 4.69

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for The Limes Retirement Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2024

Overall
Inadequate

  • Caring

    Inadequate

  • Effective

    Inadequate

  • Responsive

    Inadequate

  • Safe

    Inadequate

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about The Limes Retirement Home

What types of Care is The Limes Retirement Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Limes Retirement Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does The Limes Retirement Home have?

There are 26 Single Rooms.

What are the Facilities & Services at The Limes Retirement Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Limes Retirement Home to the centre of Eye?

2.8 mile(s) as the crow flies, distance by road may be significantly further.