Manor Farm Care Home

82 Church Road, Kessingland, Lowestoft NR33 7SJ
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9.8 77 Reviews
  • Manor Farm Care Home, Lowestoft
Manor Farm Care Home in Kessingland, near Lowestoft, is situated near a beach.

The home offers short breaks, respite or long term care packages and also adopts a systematic approach to the requirements of each individual.

This small boutique care home has a focus on the individual being at the heart of everything they do.

Activities are offered 7 days a week that are tailored to the individual needs of the residents. The residents have weekly trips out and they love to go somewhere different every week.

There is five-star dining with the chef cooking wonderful dishes that the residents have had input choosing.

The care home is focused on its 5 values of care, these being: Candour, Compassion, Empathy, Choice and Dignity.

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Care Provided by Manor Farm Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kylie Child (Manager)
  • Admission Criteria
    • All Enquiries Welcome
    • Ages 65+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Manor Farm Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,325
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,325

  • Our fees will be confirmed once our management team have been able to review the needs of the resident requiring care.
  • (these prices are only a guideline, please contact Manor Farm Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please contact the office for more information.


  • Parking

  • There are plenty of parking spaces available on the property.


Manor Farm Care Home Reviews (77)

Total of 77, showing 1-20
9.8

Manor Farm Care Home has a Review Score of 9.8 (9.817) out of 10, based on 34 reviews in the last 2 years. Over all time Manor Farm Care Home has 77 reviews.

Overall Experience

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Review from E C (Daughter of Resident) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my mums care, always looks nice and tidy in the care home friendly staff. Mum always looks very happy and clean and tidy and her room. Had a lovely Christmas dinner on the 11th December in Manor Farms dining room, with other residents and loved ones. It was most enjoyable Christmas
meal and all food is cooked from scratch very nice indeed.

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Review from Sheila P (Daughter of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Manor Farm Care home for over 4 years now. I think the home is excellent in that the accommodation is good, she has a lovely room. The food is excellent and the kitchen staff are part of the team and interact with the residents. They frequently have entertainment and
are taken on excursions, for example, some of the more able residents attended the local pantomime. The Christmas dinner for residents and their relatives was so well organised and the staff had to work very hard which they did cheerfully making it a good experience for all. The staff are always kind and understanding of those residents with dementia and the whole place has a homely atmosphere another plus being it is not too big.

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Review from Gary F (Grandson of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been a resident at Manor Farm for 11 months roughly and I cannot speak highly enough of the care she has received. From the moment we visited, the staff welcomed us warmly, making sure we felt confident and at ease in choosing a home for her.
The team here is incredibly compassionate,
attentive, and professional. They treat my grandmother with respect and kindness, always ensuring her needs are met promptly.
The facilities are clean, bright, and thoughtfully designed to create a homely atmosphere, which has helped my grandmother settle in beautifully. The staff go above and beyond to keep families informed and involved, which brings us so much peace of mind.
Additionally, recently the family where invited for a Christmas dinner event which went fantastically well with everyone enjoying the day! We were given a table in a spacious offset room which accommodated all of us really well and the dinner was very nice.
Thank you to the entire team for all that you do!

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Review from S L (Granddaughter of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my nanny first moved to you, she was in a terrible home and had many worries and bad experiences, as did I and my family. Since being at Manor Farm she was happy again once she settled. She laughs again and we can finally spend quality time with her as a daughter and granddaughter, rather than
carers. Manor Farm is a wonderful place, she is social, spending time out of her room, something she never did before. She feels of the home as her home, care is wonderful as is every person in there.

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Review from Julie H (Daughter of Resident) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was moved from another care home at the beginning of August 2024.
We loved Manor Farm when we first viewed it for Mum.
The home felt very homely, the staff was friendly and kind.
Mum has now been a resident for almost a month, she loves it and the staff have helped her settle so easily.
I cannot
thank all of the staff enough, for making Mum feel welcome with their kindness towards Mum and us as a family.
The home is beautifully clean, meals beautiful and Mum's care has been excellent.
Mum's mobility has improved, and the family can see Mum's sparkle back again, which she had previously lost. This is due to the wonderful care and kindness being given to her at Manor Farm.
We as a family cannot thank you all enough for taking care of our very precious mum and nanny.
Thank you.

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Review from J B (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Manor Farm is a lovely care home the staff are all caring, kind and friendly to the residents and visitors and make you feel very welcome. The residents are looked after by an outstanding care team who work so hard to attend to each person with their individual needs.
There are activities to do each
day and trips out to different places and my mum enjoyed the fete last Sunday. The food is very good with a good variety of meals to choose from and the home is always very clean.
Thank you to all the staff you do an excellent job caring for my mum and making this a welcoming and happy home for everyone.

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Review from Janie M (Daughter of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law became a resident in May 2024. He and us were made very welcome with no request being too big or small. We, and my father-in-law were supported by the team every step of the way. It is wonderful to know and be confident that my father-in-law is happy and safe.
Communication between
the manager and the team is very good.
A big thank you to everyone!

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Review from L P (Granddaughter of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been a resident of Manor Farm for almost a year now, and the care she has received is outstanding. The staff are amazing! They genuinely care for the residents and get to know each of them really well; accommodating their individual needs and personalities.
My nan's overall well-being has
greatly improved since moving into Manor Farm. She is very well-fed and is putting on weight for the first time in decades! The home organises days out, events at the home and simple touches like having her hair and nails done at the home.
It is genuinely the best care home I have visited, and I feel very reassured knowing that Nan is being looked after so well.
Whenever I visit, the staff are so welcoming, and it is clear to see how much they care for the residents, as well as what a happy team they are. Their positive and uplifting attitude is exactly what's needed.
Thank you to all the staff who take such good care of my nan.

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Review from Martin L (Son of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well cared for at Manor Farm and still seems quite settled, having been their over 3 years now.
A meeting last year explored the option of putting in a path and bench within the grounds. Allowing the option to walk in the grounds and sit and take in the views.
Hope in the future this does
become available to the residents as it is such a lovely outlook.
On the whole though Mum is still very happy with the care and support she receives.

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Review from Terese B (Daughter of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Manor Farm Care Home since August 2023 at first she wanted to stay in her room and not socialise however with the care and consideration of the highly professional staff she soon started to integrate and felt very much at home. I can not speak highly enough of the manager
and her team everyone is treated as an individual not a number and given the respect time care support and consideration they deserve.
Nothing is too much trouble and recently that has been proven as Mum has been quite unwell and at times it must've been difficult looking after her but they have been extremely supportive of me as well as Mum. There is entertainment 7 days a week and the meals are wonderful, the staff and everyone in the kitchen (which has just had a revamp) make meals of hotel excellence always with a choice. Do not worry about leaving your loved one at Manor Farm they will be loved and cared for and you will be part of the family too.

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Review from Charlotte B (Daughter of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Manor Farm recently and I cannot praise them more highly. She has advanced Dementia and has become unhappy and withdrawn. Since being at the home she's made friends and she's told us how happy she is there and she has returned to her bubbly self. The carers are amazing there is no
rush, they give their residents all the time they need. They really do care as do all the staff there. The activities staff are always doing things and Mum is always up to something new. The managers are so supportive and helpful it's truly been the best decision I could have made for Mum to go there. If in doubt go and see for yourself.

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Review from Tracey S (Daughter of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Manor Farm in January after being in hospital for 14 weeks, the welcome she got was lovely and warm from all the staff, who are amazing by the way. As a family, we are very happy to see Mum being looked after in such a lovely place, her room is pretty, with all her own things, the food is
good with plenty of cups of tea for all visitors to enjoy while listening to the entertainment in an afternoon. I know my mum will be happy here, thank you!

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Review from J S (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Manor Farm has made my mum very welcome. They are warm, friendly and very caring. A very professional welcome to the family too as it is always a difficult decision. We feel confident Mum will be happy here. The food is good and so is the entertainment. Nothing is too much trouble.

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Review from Michael C (Son of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old mum was in a home in London and was very unhappy there. Sometimes we would visit and find her in tears. My brother found Manor Farm Care Home near where he lives. We feel lucky to have gotten her a place there. The home is a very attractive building set in green and leafy surroundings.
It is just outside a small village of Kessingland which is very close to the sea where she can get some sea air and be walked (in her wheelchair) along the beach paths. There is also a nice pub on the beach where Mum can take a glass of her favourite tipple. The staff at the home are amazing. They chat and are jolly all the time to various residents, and are attentive to all their needs. They also laid on a very nice 90th birthday party for Mum. She is being looked after well. We believe she is very happy there at Manor Farm Care Home.

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Review from J H (Brother of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On my sister's arrival at the home, she had a warm homely welcome, all the staff were very good and have looked after my sister very well, she seemed to have settled in and was happy. Thank you all.

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Review from K C (Son of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressed with the care home from the moment they took my mother in. The staff immediately extended the hand of friendship and took great care of Mum. Management explained how things work in the home and produced an extensive care plan. Communication with staff is easy and nothing is too much trouble.
Mum has settled in well and is very happy at Manor Farm, highly recommend this care home.

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Review from John C (Son of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in a home in London and had deteriorated to the point we had said our goodbyes on two occasions. She would rock in her wheelchair in a manic depression.
We decided to transfer her to Manor Farm as a last-ditch attempt, the best decision we ever made. She has been here since August and
is so happy. She, and us, love the staff who are all so caring, crazy, funny and so attentive to everyone's needs. Mum actually gets up and walks a little with her walker and isn't left in her wheelchair all day.
My mum is so much better now we actually get to take her out for short trips to the theatre, for lunches, etc. and each day we visit she is so happy and always laughing. It's great that everyone is encouraged to sit in the communal lounge or dining room and mix and are not left in their bedrooms.
The food is great, the home is great and the staff are fantastic.

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Review from Stuart P (Son of Resident) published on 3 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and attentive to the residents.

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Review from D H (Son of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum gets looked after well staff are very polite at all times. Can't do enough for Mum. It has made Mum's life so much better and it is good to know she is being looked after and not on her own anymore.

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Review from Pam C (Brother of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has just passed away. I was happy with how he was looked after. For three and a half years kept clean and tidy. He was so happy when he was well. Thank you to all the staff. He even joined in with some of the activities such as bingo.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Manor Farm Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Manor Farm Care Home is calculated as follows: ( (335 Excellents x 5) + (64 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 404 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Manor Farm Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (8)

Kylie

Kylie Child

Job Title: Manager

Joined: 2014

Kylie joined us in 2014 and was promoted to Head of Care in July 2019, having previously worked as care/team leader. She became Deputy Manager in February 2022 and was promoted to Manager in 2023. Kylie is responsible for the smooth running of the home and care staff development. When she isn’t at work, Kylie enjoys family time with her husband and two children. She particularly enjoys her time at the beach, even in the Winter!


Shona

Shona Boyle

Job Title: Head of Care

Joined: 2008

Shona joined us in 2008 and was promoted to Team Leader in 2011, having worked here as a carer and activities coordinator. She became Head of Care in February 2022. Shona has also worked in Manor Farm's kitchen as a cook, and as part of the domestic team. When she is not at work, she enjoys spending time with her partner and three stepchildren. Shona loves fishing and shopping and has a very musical background. She has a great interest in the royal family and sang to HRH Queen Elizabeth at Snape Malting.


Kate

Kate Hendry

Job Title: Administrator

Joined: 2019

Kate joined us in 2019 and this is her first position working in care. As Manor Farm's Administrator, Kate is responsible for our accounts and office management. When she is not at work, Kate enjoys spending time with her husband and two girls and she also breeds working Labradors. Kate enjoys walking the dogs with her girls, especially on the beach.


Lilli-Mae

Lilli-Mae Aston

Job Title: Head of Housekeeping

Joined: 2022

Lilli is the head housekeeper at Manor Farm. She joined in 2022 as a housekeeper and was promoted to Head Housekeeper due to her great working skills.


Lilli is passionate about her job and is also an infection control lead. In her spare time, she enjoys spending time with her horse (Seren) and going to the gym.


Nathan

Nathan Moore

Job Title: Maintenance

Joined: 2022

Nathan looks after Manor Farm's maintenance. He began working at the home in 2022, changing his career completely having previously worked offshore and in construction. Nathan's hobbies include golf and fishing, he also supports West Ham football club and enjoys going to watch them play.


Keith

Keith Cook

Job Title: Head Cook

Keith is our Head Cook.


Michelle

Michelle

Job Title: Activities Coordinator

Joined: 2024

Michelle is responsible for ensuring that the residents remain happy and uplifted, and maintain their emotional well-being through activities.


Michelle joined Manor Farm in 2024 and previously worked in another care home as an Activities Co-Ordinator.


Amanda

Amanda

Job Title: Activities Coordinator

Joined: 2024

Amanda is responsible for ensuring that the residents remain happy and uplifted, and maintain their emotional well-being through activities.


Amanda joined Manor Farm in 2024 and previously worked in care.


Frequently Asked Questions about Manor Farm Care Home

What types of Care is Manor Farm Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Manor Farm Care Home provide?

Palliative Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Manor Farm Care Home have?

There are 19 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Manor Farm Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Manor Farm Care Home to the centre of Lowestoft?

4.5 mile(s) as the crow flies, distance by road may be significantly further.