Manor Farm Care Home

82 Church Road, Kessingland, Lowestoft NR33 7SJ
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9.8 77 Reviews
  • Manor Farm Care Home, Lowestoft
Manor Farm Care Home in Kessingland, near Lowestoft, is situated near a beach.

The home offers short breaks, respite or long term care packages and also adopts a systematic approach to the requirements of each individual.

This small boutique care home has a focus on the individual being at the heart of everything they do.

Activities are offered 7 days a week that are tailored to the individual needs of the residents. The residents have weekly trips out and they love to go somewhere different every week.

There is five-star dining with the chef cooking wonderful dishes that the residents have had input choosing.

The care home is focused on its 5 values of care, these being: Candour, Compassion, Empathy, Choice and Dignity.

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Care Provided by Manor Farm Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kylie Child (Manager)
  • Admission Criteria
    • All Enquiries Welcome
    • Ages 65+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Manor Farm Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,325
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,325

  • Our fees will be confirmed once our management team have been able to review the needs of the resident requiring care.
  • (these prices are only a guideline, please contact Manor Farm Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please contact the office for more information.


  • Parking

  • There are plenty of parking spaces available on the property.


Manor Farm Care Home Reviews (77)

Total of 77, showing 21-40
9.8

Manor Farm Care Home has a Review Score of 9.8 (9.817) out of 10, based on 34 reviews in the last 2 years. Over all time Manor Farm Care Home has 77 reviews.

Overall Experience

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Date Published

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Review from Peter F (Son of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Father is happy and well looked after, nothing is too much trouble for the staff. Visitors are made welcome and can visit any time of day. Very happy with the care Father receives and would always recommend Manor Farm Care Home.

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Review from Neville C (Nephew of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle received excellent care, especially with the last 2 months before he passed. Nothing too much bother with the staff. Even though towards the end he became bit more aggressive. Just want to say a huge thank you to all the carers
You made the last 3 years of his life far more pleasant than he
was used to.
We knew he was safe and being well looked after. Thanks again.

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Review from Jamie H (Son of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Placing my mother in care was very last minute due to the ill health of my father. The Manor Farm team were beyond amazing, completely blowing any expectations.
The family are incredibly grateful to the carers in particular who visited my mother prior to her being admitted and with good humour and
endless empathy explained everything and made the experience as easy as I could have ever hoped. Angels.

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Review from Sara B (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this after the death of my lovely Dad who was a resident at Manor Farm for 6 years.
He was cared for and supported wonderfully by all the staff throughout his stay and most importantly the last week he was kept so comfortable and free of pain. They helped me through the last difficult
days for which I thank them so much.

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Review from David M (Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here for respite after 15 stays in hospital (including 3 operations) in the past 18 months. I was made most welcome. All the staff were very understanding of my needs and concerns. As to the carers, they were there on hand 24 hours a day or night. I didn't have to lift a finger any request was
fulfilled in a couple of minutes.

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Review from R C (Son-in-law of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother-in-law has been at Manor Farm, she always looks happy and contented. The only thing is as you come into the care home it's a stone drive and if you take Mum out in her wheelchair it's quite hard to push it, a path of some description would be good.

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Review from Meg B (Daughter of Resident) published on 16 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, warm and friendly home. Residents and visitors are made to feel comfortable and relaxed. Good range of activities personally tailored to suit. Brilliant food and competent, friendly and cheerful staff.

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Review from Carol D (Daughter of Resident) published on 16 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently stayed for lunch with my Mother then went for afternoon tea at a local restaurant. The staff are always happy and very helpful. I have an Aunt who has been a resident here for a number of years who my cousin and I visited regularly so when my Mother needed more care I knew where she would
be looked after very well.

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Review from Margaret F (Wife of Resident) published on 16 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and caring, willing to help look after residents and visitors. My grateful thanks to them all for looking after my husband.

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Review from Joyce P (Sister of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely home, such nice ladies. We always get such a lovely welcome. I was so pleased to see my sister looking so well and happy.

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Review from Susan L (Daughter-in-law of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were invited to celebrate King Charles's coronation at Manor Farm. We had a wonderful day with Mum. The food that was laid on was fantastic, the entertainer that came was so good. As he sang to the clients their faces beamed, it was a joy to see. I did notice all the time we were there, there was
not one time the clients were left alone. Excellent. Thank you all at Manor Farm.

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Review from Carol N (Daughter of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has a very warm and friendly atmosphere. I especially love the way staff interact with residents. There are plenty of activities, entertainment and outings and nothing seems too much trouble.

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Review from Dawn B (Niece of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, Manor Farm Care Home is a wonderful place. The staff are all friendly and caring. It has a lovely homely feel to it. My aunty is happy and knowing she is happy it makes us as a family happy. Knowing she is well looked after in every sense of the word. I could recommend Manor Farm Care
Home to everyone, it's a wonderful care home.

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Review from Bernard K (Son of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is like one big family with the staff treating the residents with respect but also lovingly and with great passion. Although suffering from dementia, Mum always seemed contented on our visits and we would be offered a cup of tea by the wonderful staff. I have absolutely no regrets about moving
Mum into Manor Farm and would recommend it to anyone with the need to find a caring home for a relative.

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Review from E S (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They treated every resident as an individual, tailoring things to suit them. There is no regimental timetable, if Dad wanted a lie-in, that was okay. Every day there is some form of stimulation. Dad could be awkward but they willingly dealt with his moods and gave him lots of encouragement. All the
residents were clean and tidy. The staff are very caring, friendly and welcoming. Dad really enjoyed the garden, trips out and entertainment. We had looked at other homes but I am so pleased that we opted for Manor Farm. Visitors were always welcome at any time.

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Review from J R (Daughter of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Manor Farm Care Home for just over a year now. During that time he has received nothing but excellent care, kindness and reassurance from all the staff who are so patient and never rush him. I am pleased to see him joining in with the range of activities on offer, in particular anything
to do with music and singing. I am always made really welcome when I visit.

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Review from June W (Friend of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found the staff very friendly and helpful. My friend always looks clean and tidily dressed.

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Review from G W (Sister of Resident) published on 26 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in the home for about 16 months now. As a result of her condition, she cannot communicate very well, and it must be difficult for the staff to understand her needs. I've always found the staff extremely patient, kind and caring to my sister, which is all you can ask for. They take
her to activities, and although it is hard for her to join in, she seems to enjoy the interaction. I feel the staff can't do enough for the residents, including my sister, and the residents all seem happy and contented, which gives great peace of mind to the family.

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Review from G M (Son of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home provided excellent care for my 96-year-old mother. She was so appreciative of all the personal attention during her respite period and for 4 weeks thereafter until she passed peacefully at the local hospital. Thank you so much for making my mum so comfortable.

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Review from Raife J (Son of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manor Farm Care Home provides an extremely professional and kind service. All the staff are friendly and approachable. It has been a godsend for my mother and we as a family, are so grateful.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Manor Farm Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Manor Farm Care Home is calculated as follows: ( (335 Excellents x 5) + (64 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 404 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Manor Farm Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (8)

Kylie

Kylie Child

Job Title: Manager

Joined: 2014

Kylie joined us in 2014 and was promoted to Head of Care in July 2019, having previously worked as care/team leader. She became Deputy Manager in February 2022 and was promoted to Manager in 2023. Kylie is responsible for the smooth running of the home and care staff development. When she isn’t at work, Kylie enjoys family time with her husband and two children. She particularly enjoys her time at the beach, even in the Winter!


Shona

Shona Boyle

Job Title: Head of Care

Joined: 2008

Shona joined us in 2008 and was promoted to Team Leader in 2011, having worked here as a carer and activities coordinator. She became Head of Care in February 2022. Shona has also worked in Manor Farm's kitchen as a cook, and as part of the domestic team. When she is not at work, she enjoys spending time with her partner and three stepchildren. Shona loves fishing and shopping and has a very musical background. She has a great interest in the royal family and sang to HRH Queen Elizabeth at Snape Malting.


Kate

Kate Hendry

Job Title: Administrator

Joined: 2019

Kate joined us in 2019 and this is her first position working in care. As Manor Farm's Administrator, Kate is responsible for our accounts and office management. When she is not at work, Kate enjoys spending time with her husband and two girls and she also breeds working Labradors. Kate enjoys walking the dogs with her girls, especially on the beach.


Lilli-Mae

Lilli-Mae Aston

Job Title: Head of Housekeeping

Joined: 2022

Lilli is the head housekeeper at Manor Farm. She joined in 2022 as a housekeeper and was promoted to Head Housekeeper due to her great working skills.


Lilli is passionate about her job and is also an infection control lead. In her spare time, she enjoys spending time with her horse (Seren) and going to the gym.


Nathan

Nathan Moore

Job Title: Maintenance

Joined: 2022

Nathan looks after Manor Farm's maintenance. He began working at the home in 2022, changing his career completely having previously worked offshore and in construction. Nathan's hobbies include golf and fishing, he also supports West Ham football club and enjoys going to watch them play.


Keith

Keith Cook

Job Title: Head Cook

Keith is our Head Cook.


Michelle

Michelle

Job Title: Activities Coordinator

Joined: 2024

Michelle is responsible for ensuring that the residents remain happy and uplifted, and maintain their emotional well-being through activities.


Michelle joined Manor Farm in 2024 and previously worked in another care home as an Activities Co-Ordinator.


Amanda

Amanda

Job Title: Activities Coordinator

Joined: 2024

Amanda is responsible for ensuring that the residents remain happy and uplifted, and maintain their emotional well-being through activities.


Amanda joined Manor Farm in 2024 and previously worked in care.