Manor Farm Care Home

82 Church Road, Kessingland, Lowestoft NR33 7SJ
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9.8 77 Reviews
  • Manor Farm Care Home, Lowestoft
Manor Farm Care Home in Kessingland, near Lowestoft, is situated near a beach.

The home offers short breaks, respite or long term care packages and also adopts a systematic approach to the requirements of each individual.

This small boutique care home has a focus on the individual being at the heart of everything they do.

Activities are offered 7 days a week that are tailored to the individual needs of the residents. The residents have weekly trips out and they love to go somewhere different every week.

There is five-star dining with the chef cooking wonderful dishes that the residents have had input choosing.

The care home is focused on its 5 values of care, these being: Candour, Compassion, Empathy, Choice and Dignity.

Care Provided by Manor Farm Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kylie Child (Manager)
  • Admission Criteria
    • All Enquiries Welcome
    • Ages 65+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Manor Farm Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,325
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,325
  • Our fees will be confirmed once our management team have been able to review the needs of the resident requiring care.


  • (these prices are only a guideline, please contact Manor Farm Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Please contact the office for more information.


  • Parking
  • There are plenty of parking spaces available on the property.


Total of 77, showing 41-60
9.8

Manor Farm Care Home has a Review Score of 9.8 (9.817) out of 10, based on 34 reviews in the last 2 years. Over all time Manor Farm Care Home has 77 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 4.0 out of 5

Helpful staff who seem to really care about the residents. My mum is always clean and tidy and happy when I visit.

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Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law seems to be looked after very well and is happy.

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Overall Experience  Overall Experience 5.0 out of 5

I couldn’t ask for a better place or staff to care for my nanny. She is constantly smiling, has made several friends and is always occupied with many many choices of activities. The staff always keep us informed and involved with calls, photos and videos. Considering my nanny didn’t want to leave her
house and go into care, she hasn’t stopped smiling since she stepped foot in Manor Farm. I cannot recommend Manor Farm highly enough.

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Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been a resident at Manor Farm since February 2021. Through these very difficult and challenging times, the staff and management have all done their very best to ensure that the patients, their families and of course themselves remain safe, well and optimistic. Nothing is ever too
much trouble. Everyone who works there is committed to the same outcome, the safety and well being of the residents. Keeping the ‘troops’ entertained and well-fed paramount. Keeping family informed of their loved ones well-being spot on. We were all as a family concerned at whether our once fiercely independent Mum, mum in law and Grandma would settle into care home life. We are delighted to say she has done so and very well too and that has to be down to the warm and caring attitude of all the staff at Manor Farm. Thank you and well done.

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Overall Experience  Overall Experience 5.0 out of 5

It was very difficult for all of us when my lovely nan had to go into a care home especially during the Covid pandemic but when visiting and seeing the lovely residents and staff we knew she would be happy. The communication with staff is excellent and I love seeing all the photos of the residents having
fun.

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Overall Experience  Overall Experience 5.0 out of 5

Was so lovely to be able to visit my grandad again. All staff were very friendly and welcoming and it all felt very Covid safe.
Everywhere was extremely clean and the smell of home-cooked food was really nice.
The garden looked really lovely and a great area for the residents and visitors to enjoy.
Looking
forward to visiting again soon.

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Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for the help, love and care they have given my mum. Mum is so happy and made a lovely friend. The staff keep me informed with everything that is going on and I could not ask for a better group of people to be looking after Mum.

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Overall Experience  Overall Experience 5.0 out of 5

My nanny has been in the care home for about 18 months she loves it. I know she has a special friend in there and they have a lot of good times together. I know my nanny did not want to go into a home but she is so happy there and they have really looked after her and kept us in regular contact with
her. There has been great activities for her and she has excelled so much thank you.

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Overall Experience  Overall Experience 5.0 out of 5

Manor Farm are Fantastic! My nan moved into the home a few years back and they are brilliant with her. She has made so many friends both residents and carers, they are always participating in activities with her and the other residents and they care for them like they are their own family. We receive
regular photos and updates on the Facebook page of her and she is always smiling. We know she is in brilliant hands. We couldn't be more grateful for the staff. They deserve a 100 rating!

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Overall Experience  Overall Experience 5.0 out of 5

It’s difficult to have to decide to get more help for your loved ones. A great aunt is here so when it came to somewhere for my lovely nan I knew this was the right place. The care that the staff give is absolutely brilliant. I cannot praise Manor Farm Care Home enough. All through the Covid pandemic,
when we couldn’t visit, I loved seeing all the activities that the staff and residents did together. Lovely photos of my nan, baking, colouring and making bunting. Just great. Well done to you all.

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Overall Experience  Overall Experience 5.0 out of 5

During this pandemic, the care you have shown was up to date with Government guidelines. Following that, all residents, staff members and visitors felt safe and supported throughout the pandemic. Please keep up the good work and thank you for all your love and help.

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Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy at Manor Farm. The staff are excellent and include her and myself in everything. I could not ask for more and do not worry when I leave her as I know she is safe and very well cared for. Thank you to everyone for the kindness and care you give my mum and the chef needs a huge thank
you, the food is wonderful.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent home, I have found all the staff kind and caring, not only to my mother-in-law but also to the family. My mother-in-law is so happy at the home and they are always doing something. I work in healthcare and I am delighted at Manor Farm who deliver individual holistic care in such a homely inviting
environment. I am delighted with the home and the wonderful manager.

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Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough for their dedication in looking after not only my mum but all the residents at this very trying time. I haven't been able to see mum lately but the staff keep me informed as to what is happening all the time.

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Overall Experience  Overall Experience 4.0 out of 5

My mother has been in your home for 3 and a half years and during that time I have found her care from the staff nothing but professional, friendly and caring. My mother like probably lots of your residents would rather be in their own home but requires the need for her to be somewhere she can be cared
for and somewhere we are comfortable in the fact that she is being fed and kept warm and safe. It has been difficult over the past 7 or 8 months to visit her but we have never been made to feel we cannot contact her by phone whenever we wish to. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

My mum went into Manor Farm Care Home from hospital in March because of the covid virus. We were not allowed to go inside the home during the summer. We sat in the garden under the gazebo. The gardens were full of flowers which made a happy environment. We could see Mum was happy, content, well looked
after and treated with kindness. All the staff are friendly and welcoming and nothing is too much trouble. I don't have to worry because whenever there is a problem, I am contacted and involved in any decisions to be made. When we visit the Manor Farm Care Home Facebook page, all the residents are happy and smiling, and enjoying the activities. The staff make a big fuss of everyone on their birthday and make them feel really special with a birthday cake.

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Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mother has received since being in Manor Farm Care Home for nearly 18 months. The staff have been very kind and comforting in these difficult times and gone the extra mile and nothing was too much trouble to make sure the residents were kept as happy as possible.

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Overall Experience  Overall Experience 5.0 out of 5

Manor Farm Care home accepted my husband efficiently in what was a crisis time in our lives. I have been unable to visit and there are few members of the family and friends able to see him. But, those that did visit were very impressed with the way he was treated. They have worked hard to surmount some
of the difficulties of his care e.g. cutting his beard and when I asked for some news of him they put photos on Facebook.

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Overall Experience  Overall Experience 5.0 out of 5

Whilst, of course, we would prefer that Mum was well enough to be at home, I am so glad to have her staying at Manor Farm Care Home in the knowledge she is safe and well cared for. Mum (late-stage dementia) now needs assistance with most daily activities, including eating, personal hygiene and after
a recent fall, being able to walk. It is great to see the carers spending one on one time with Mum encouraging her in every way and remaining patient when she doesn't understand.
All the staff and carers do a fantastic job of looking after Mum and the other residents all with complex care needs. The staff have a great sense of teamwork and you can see they truly care for each resident as if one of their own which is lovely to see. Even all the staff who are not part of the core care team, from the cleaning team to the cooks and maintenance do a fantastic job of engaging with the residents.
The care home itself is also homely and does not have a clinical feel like many places do.

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Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the care provided for our parents during their stay at Manor Farm and particularly in the last couple of months after the sad death of our father. The staff have worked tirelessly during the Covid crisis, to keep residents happy and safe and we are particularly grateful
for the friendly and patient support they have given our mother during this very difficult time for her.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Manor Farm Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Manor Farm Care Home is calculated as follows: ( (335 Excellents x 5) + (64 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 404 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Manor Farm Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (8)

Kylie

Kylie Child

Job Title: Manager

Joined: 2014

Kylie joined us in 2014 and was promoted to Head of Care in July 2019, having previously worked as care/team leader. She became Deputy Manager in February 2022 and was promoted to Manager in 2023. Kylie is responsible for the smooth running of the home and care staff development. When she isn’t at work, Kylie enjoys family time with her husband and two children. She particularly enjoys her time at the beach, even in the Winter!


Shona

Shona Boyle

Job Title: Head of Care

Joined: 2008

Shona joined us in 2008 and was promoted to Team Leader in 2011, having worked here as a carer and activities coordinator. She became Head of Care in February 2022. Shona has also worked in Manor Farm's kitchen as a cook, and as part of the domestic team. When she is not at work, she enjoys spending time with her partner and three stepchildren. Shona loves fishing and shopping and has a very musical background. She has a great interest in the royal family and sang to HRH Queen Elizabeth at Snape Malting.


Kate

Kate Hendry

Job Title: Administrator

Joined: 2019

Kate joined us in 2019 and this is her first position working in care. As Manor Farm's Administrator, Kate is responsible for our accounts and office management. When she is not at work, Kate enjoys spending time with her husband and two girls and she also breeds working Labradors. Kate enjoys walking the dogs with her girls, especially on the beach.


Lilli-Mae

Lilli-Mae Aston

Job Title: Head of Housekeeping

Joined: 2022

Lilli is the head housekeeper at Manor Farm. She joined in 2022 as a housekeeper and was promoted to Head Housekeeper due to her great working skills.


Lilli is passionate about her job and is also an infection control lead. In her spare time, she enjoys spending time with her horse (Seren) and going to the gym.


Nathan

Nathan Moore

Job Title: Maintenance

Joined: 2022

Nathan looks after Manor Farm's maintenance. He began working at the home in 2022, changing his career completely having previously worked offshore and in construction. Nathan's hobbies include golf and fishing, he also supports West Ham football club and enjoys going to watch them play.


Keith

Keith Cook

Job Title: Head Cook

Keith is our Head Cook.


Michelle

Michelle

Job Title: Activities Coordinator

Joined: 2024

Michelle is responsible for ensuring that the residents remain happy and uplifted, and maintain their emotional well-being through activities.


Michelle joined Manor Farm in 2024 and previously worked in another care home as an Activities Co-Ordinator.


Amanda

Amanda

Job Title: Activities Coordinator

Joined: 2024

Amanda is responsible for ensuring that the residents remain happy and uplifted, and maintain their emotional well-being through activities.


Amanda joined Manor Farm in 2024 and previously worked in care.