Manor Farm Care Home

82 Church Road, Kessingland, Lowestoft NR33 7SJ
Submit a Review
9.8 77 Reviews
  • Manor Farm Care Home, Lowestoft
Manor Farm Care Home in Kessingland, near Lowestoft, is situated near a beach.

The home offers short breaks, respite or long term care packages and also adopts a systematic approach to the requirements of each individual.

This small boutique care home has a focus on the individual being at the heart of everything they do.

Activities are offered 7 days a week that are tailored to the individual needs of the residents. The residents have weekly trips out and they love to go somewhere different every week.

There is five-star dining with the chef cooking wonderful dishes that the residents have had input choosing.

The care home is focused on its 5 values of care, these being: Candour, Compassion, Empathy, Choice and Dignity.

Show Manor Farm Care Home on the Map

Care Provided by Manor Farm Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kylie Child (Manager)
  • Admission Criteria
    • All Enquiries Welcome
    • Ages 65+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Manor Farm Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,325
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,325

  • Our fees will be confirmed once our management team have been able to review the needs of the resident requiring care.
  • (these prices are only a guideline, please contact Manor Farm Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please contact the office for more information.


  • Parking

  • There are plenty of parking spaces available on the property.


Manor Farm Care Home Reviews (77)

Total of 77, showing 61-77
9.8

Manor Farm Care Home has a Review Score of 9.8 (9.817) out of 10, based on 34 reviews in the last 2 years. Over all time Manor Farm Care Home has 77 reviews.

Overall Experience

  • 64
  • 13
  • 0
  • 0
  • 0

Date Published

77
4
11
34
43

Review from John E (Son of Resident) published on 31 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my opinion, the home is very well run. I find both the management and staff to be kind and caring people who are prepared to go the extra mile in these difficult times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen N (Daughter of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father are both residents at Manor Farm. They have both being extremely well cared for and are both settled and happy. All the staff are very attentive and caring and have gone the extra mile during the pandemic crisis. The staff take the time to understand both their needs and their personality
in a very professional manner in order to engage with them and help them feel part of a family. Catering is also top-notch! The building facilities are not the most modern, but you can excuse this as they are always exceptionally clean and well presented.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L S (Son of Resident) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home seems efficiently run the staff are accommodating and the communication is good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie B (Daughter of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in manor Farm Care Home for 20 months with vascular dementia.
In that time all the staff were so caring and kind, both to him and us.
The food was very good and his room was clean and tidy. It's a very homely place and we were always greeted with smiles and hellos when visiting. We were
always informed of his progress.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon D (Daughter of Resident) published on 4 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the care and compassion given to my dad by all staff, nothing was too much trouble and staff always went above and beyond. They are all very dedicated. All staff offered me a great deal of support during my dad's stay. They are all amazing. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from June B (Daughter of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend the home. The staff is very friendly and caring. Looked after my Mum right up to her death on 3rd January. They also were very caring to me on the sad occasions, lots of hugs and kind chats. If I needed a chat they were more than happy to listen and help. The rooms were well equipped
and always clean and tidy. The manager was also very friendly too, always ready to help and listen when I needed a chat about anything. I couldn't find fault with anything there. I can only praise them all up always.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline H (Wife of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very caring, the home was always clean and bright, the food was always spot on.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G C (Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The place is just the best thing to happen to me. They've done a good job on my legs in no time still.
The staff are brilliant at their jobs. I get on so well with them all and I think they like me.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D R (Son of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the care home now for over two years and in that time her mental wellbeing and confidence has increased considerably. I consider this is because the carers are always available and attentive to her needs and she knows that they will help her with any problem that may arise. All
the carers are always polite, helpful and respectful at all times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christopher W (Relative of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting for 11+ years. There have been many changes which are improvements on improvements. The staff all seem to be caring and conscientious making for a happy and content atmosphere for the service users. Overall comfort and cleanliness are to the fore and the well being of the services
users is apparent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Donna B (Granddaughter of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Manor Farm very welcoming to all our family, the care given to my nan is amazing! We can't fault it so far, if we ever have any problems we feel we can share these and they will be dealt with. Thanks to Manor Farm my nan is getting the lovely care she deserves.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie B (Daughter of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and helpful, bedrooms lovely and clean, meals served well. My mum has settled in very well. I would recommend Manor Farm to anyone with a family member who is looking for a care home.
I can't fault it at all. Thank you for making my mum learn to move on after losing her husband.
Many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Russell M (Friend of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the last 12 months Manor Farm has improved from good to very, very good and in my opinion, it is as good as any I have been to.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen B (Friend of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since new management have been in post the appearance of the home has been transformed for the better, along with regular outings and in-house activities for the residents. The chefs provide a great variety of home cooked food and the mid-morning and afternoon trolley service is well presented and has
a good varied selection, much improved, well done. The care and attention of the residents is excellent. On my visits I am always welcomed and treated with respect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Niece of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is always a pleasant experience visiting Auntie at Manor Farm. The staff are friendly, it has a good atmosphere and always smells nice and fresh - very important.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane H (Friend of Resident) published on 5 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A dear friend has been a resident at Manor farm for some time. The care she receives and the welcome afforded me has always been excellent.
The home is beautifully presented, with great attention to detail. The lounge looks like one you have at home, residents sit in groups, not around the edges of
the room. Furniture, clean and modern. Television available but not on all the time, as residents encouraged to participate in activities of all sorts. Always something going on.
They have a variety of outings, at least once a week, chosen by the residents. A library of books available, and quiet places to read if they wish. Tea and coffee making facilities available in a small cafe for friends and family to use adjacent to the resident's lounge. A wonderful and varied menu is available every day and is displayed outside the dining room and on each table. Professional chefs take a pride in what is presented.
She has a named carer, a beautiful room, and is immaculate in her appearance. Happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jerzy S (Nephew of Resident) published on 1 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have seen a huge improvement what a difference a year can make with the correct Management in place, the personal care is much better, food is prepared and tasty, and details of how much and what is eaten, access to the building and garden has been sorted out at last, before access to
the garden was via the laundry room which has never been actable.


The management and staff have made the home much nicer, more pictures and day trips are a welcome addition to morale.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Manor Farm Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Manor Farm Care Home is calculated as follows: ( (335 Excellents x 5) + (64 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 404 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Manor Farm Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (8)

Kylie

Kylie Child

Job Title: Manager

Joined: 2014

Kylie joined us in 2014 and was promoted to Head of Care in July 2019, having previously worked as care/team leader. She became Deputy Manager in February 2022 and was promoted to Manager in 2023. Kylie is responsible for the smooth running of the home and care staff development. When she isn’t at work, Kylie enjoys family time with her husband and two children. She particularly enjoys her time at the beach, even in the Winter!


Shona

Shona Boyle

Job Title: Head of Care

Joined: 2008

Shona joined us in 2008 and was promoted to Team Leader in 2011, having worked here as a carer and activities coordinator. She became Head of Care in February 2022. Shona has also worked in Manor Farm's kitchen as a cook, and as part of the domestic team. When she is not at work, she enjoys spending time with her partner and three stepchildren. Shona loves fishing and shopping and has a very musical background. She has a great interest in the royal family and sang to HRH Queen Elizabeth at Snape Malting.


Kate

Kate Hendry

Job Title: Administrator

Joined: 2019

Kate joined us in 2019 and this is her first position working in care. As Manor Farm's Administrator, Kate is responsible for our accounts and office management. When she is not at work, Kate enjoys spending time with her husband and two girls and she also breeds working Labradors. Kate enjoys walking the dogs with her girls, especially on the beach.


Lilli-Mae

Lilli-Mae Aston

Job Title: Head of Housekeeping

Joined: 2022

Lilli is the head housekeeper at Manor Farm. She joined in 2022 as a housekeeper and was promoted to Head Housekeeper due to her great working skills.


Lilli is passionate about her job and is also an infection control lead. In her spare time, she enjoys spending time with her horse (Seren) and going to the gym.


Nathan

Nathan Moore

Job Title: Maintenance

Joined: 2022

Nathan looks after Manor Farm's maintenance. He began working at the home in 2022, changing his career completely having previously worked offshore and in construction. Nathan's hobbies include golf and fishing, he also supports West Ham football club and enjoys going to watch them play.


Keith

Keith Cook

Job Title: Head Cook

Keith is our Head Cook.


Michelle

Michelle

Job Title: Activities Coordinator

Joined: 2024

Michelle is responsible for ensuring that the residents remain happy and uplifted, and maintain their emotional well-being through activities.


Michelle joined Manor Farm in 2024 and previously worked in another care home as an Activities Co-Ordinator.


Amanda

Amanda

Job Title: Activities Coordinator

Joined: 2024

Amanda is responsible for ensuring that the residents remain happy and uplifted, and maintain their emotional well-being through activities.


Amanda joined Manor Farm in 2024 and previously worked in care.