Manson House

111 Northgate Street, Bury St Edmunds IP33 1HP
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9.9 30 Reviews
  • Manson House, Bury St Edmunds
Located in an idyllic Grade II listed building, Manson House Care Home offers residential and nursing care from the heart of Bury St Edmunds.

Inside the home, there are 31 en suite bedrooms, all offering a homely space that residents are encouraged to personalise and make their own. There is also a spacious dining area for residents to enjoy their meals, a cosy lounge area and stunning gardens surrounding the home. There are plenty of spaces for residents to relax, including a hair salon, a summer house and cosy living areas situated around Manson House.

Experienced and qualified, the team of care professionals are committed to delivering high-quality care that promotes residents' independence, well-being and quality of life.

If you'd like to see the home for yourself or find out more about the care provided, please contact the team.

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Care Provided by Manson House

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Kate Goldsmith (Home Manager)
  • Admission Criteria
    • Private only
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Single Rooms with ensuite Wet Room (27)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Manson House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,295 – £1,595
    • RESPITE Self-Funded Residential Care £1,295 – £1,593
  • (these prices are only a guideline, please contact Manson House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to visitors


  • Parking

  • Free, onsite parking is available at all times


Manson House Reviews (30)

Total of 30, showing 1-20
9.9

Manson House has a Review Score of 9.9 (9.855) out of 10, based on 20 reviews in the last 2 years. Over all time Manson House has 30 reviews.

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Review from David T (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Manson House is an excellent Care Home. My father is very well looked after and he is happy living in the home. There are plenty of staff and they are all very friendly. The building is well looked after and clean. My father has a lovely room and there are several very pleasant reception rooms downstairs
for activities and in which residents can relax.

Reply from Charlie Diamond, Marketing and Communications Lead at Manson House

Thank you for your thoughtful review. We're delighted your father feels happy and well cared for at Manson House. Your kind words mean a lot to our team.


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Review from T S (Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is well led and managed and the influence and values of the manager resonate throughout. All the care staff are immensely patient and attentive to individual care needs and ensure the stay is as comfortable and fulfilling as possible.

Reply from Charlie Diamond, Marketing and Communications Lead at Manson House

Thank you for your kind words, the team at Manson House will be so pleased their efforts are seen and appreciated.


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Review from L N (Granddaughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy with the care Grandad has received since being at Manson House. Grandad was unsure that a care home was for him, but he has fully embraced the activities that have been offered. He enjoys going to the garden room and socialising with other residents. I have been very pleased
with the care Grandad has received. The staff are very kind, caring and approachable.

Reply from Charlie Diamond, Marketing and Communications Lead at Manson House

Thank you for your lovely review! We're so happy to hear that your grandad has settled in and is enjoying the activities and socialising in the garden room. Our team takes great pride in providing kind and caring support, and it means so much to know it's appreciated!


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Review from J G (Son of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care for my father not only professionally administered but provided in a genuinely warm and caring manner. Like anyone, I was anxious about him making the transition to the care environment but they have really made him feel at home.

Reply from Charlie Diamond, Marketing and Communications Lead at Manson House

It's wonderful to hear that your father feels at home with us. We understand how challenging such transitions can be and we're so glad our approach has helped ease the process. Your review means a lot to our team.


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Review from Jane H (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, very reluctantly I have to say, went to Manson House for two weeks of respite care on October 3rd 2023. After only a week she told us she didn't want to leave and has been a resident ever since. As a family, we are so grateful to the exceptional staff for taking such good care of her and
most importantly making her feel safe. I don't think Mum could be any happier than she is at Manson.

Reply from Ruth French, Director at Manson House

Wow! What a fantastic review to receive! We are so pleased that your mum is doing so well and is really happy - we couldn't ask for any more. We agree our staff are exceptional and we are very happy they make such a difference to your mum!


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Review from Andrew T (Son of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Manson House in November and we've been really impressed with the level of care she's received since then.
Despite initially being in a room that wasn't 100% suitable the team did everything they could to make sure Mum was still comfortable and as soon as a room that was more appropriate
became available we were given the opportunity to transfer.
All members of staff have been really supportive of Mum's needs and a special mention must go to the food on offer, I've had a few meals at the home with Mum and they're fantastic!

Reply from Charlie Diamond, Marketing and Communications Lead at Manson House

Thank you for your positive feedback. We are pleased to hear your mum feels well cared for and was able to move into a room more to her liking. Ensuring comfort and meeting individual needs is our priority and we're glad you've enjoyed the dining experience as well. Your comments are greatly appreciated.


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Review from Caroline S (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So delighted at how quickly my mother settled in and had made many good friends. Lots of fun activities to join in with and a garden and summer house she uses all seasons.
The staff couldn't be more helpful, caring or welcoming.
Mum's room is light and welcoming. She has much of her own furniture
there. Always kept clean and tidy by super staff who are second to none in my opinion and I've worked in a fair few nursing homes in the past and Manson House outshines them all.

Reply from Charlie Diamond, Marketing and Communications Lead at Manson House

Thank you for your wonderful feedback. We're thrilled your mother has settled in so well and is enjoying Manson House with new friends! It's great to hear our team's care and dedication stand out. Your kind words mean so much to us!


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Review from Sarah H (Daughter of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a bad fall and after a long time in hospital was unable to look after herself. Not living in the UK I was desperate to find somewhere for her and literally knocked on their door.
From the moment I walked through the door, I was treated so well and the management staff went out of their
way to help me get something sorted out. They had an available cosy room and I decided to take it. Normally I would have done months of research but this was clearly meant to be because what I hoped would just be a respite turned into my mother now living there long term. The staff is caring and attentive and the communication with me is excellent. At any given time I can find out if my mother is eating well or taking part in the activities etc. All her movements are documented. I was just visiting her and every room was set up to feel very Christmasy. The food choices are varied and appetizing.
I couldn't be more happy with finding Manson House.

Reply from Charlie Diamond, Marketing and Communications Lead at Manson House

Thank you so much for this glowing review of the home. We'll be sure to pass on your comments, the staff will be delighted that they are having such an impact on people's lives and experiences.


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Review from P R (Son of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care and attention taken by all staff to our mother. Those visiting have commented to us on how well she looks and responds. Very happy with all the facilities. The catering is very good and happy with the food options and the snack trolley.

Reply from Eve Fynn, Marketing and Communications Lead at Manson House

We are delighted to read your comments. Thank you for taking the time to submit a review for Manson House. Best regards.


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Review from Sarah D (Daughter of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living in Manson House for almost two years. She has a lovely, light and airy room overlooking the beautifully-kept garden.
The outstanding aspect of Manson House for me is, without a doubt, the staff. I have never encountered any member of staff without a cheery smile on their face.
Their constant 'can-do' attitude is extremely welcome and nothing is too much trouble. This caring and helpful attitude extends to all the staff - from the management & administration team, through to the carers, and also the support staff (the kitchen crew, the cleaning team and the maintenance people).
The small activities team also work extremely hard to offer a varied, interesting programme of games, quizzes, films, crafts and other activities. My mother enjoys joining in with these activities as much as she is able.
I am so pleased to have found Manson House for my mother. She is happy and safe - I couldn't ask for more for her!

Reply from Ruth French, Director at Manson House

We are absolutely delighted to read your review. It is such a pleasure you care for your mother and she brings such a lot to the home. We are delighted that Manson House is working out so well for you all and so happy that your mother is enjoying such an active life with us!


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Review from Tricia M (Daughter of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Manson House is perfect for my mother. She feels totally at home and is close to all her carers. They look after her so well. The family don't live close by but we have full confidence in the entire team. The house and garden are beautifully appointed.

Reply from Eve Fynn, Marketing and Communications Lead at Manson House

Thank you for taking the time to submit such a warm and positive review for Manson House. We are delighted to hear how happy you are with the level of care your mother is receiving and that she feels at home whilst staying with us. Warm regards.


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Review from Adrian D (Son of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Manson House has such a positive feel about it. It is a lovely location and the staff are so engaged and caring with the residents. There always seems to be something going on, to interest and stimulate the residents. I know that my father wished he had moved in sooner, as he has enjoyed his new life
so much there.

Reply from Eve Fynn, Marketing and Communications Lead at Manson House

It is so wonderful to hear how happy and settled your father is at Manson House. Thank you for taking the time to submit a review, we will of course share your comments with the team. Best wishes.


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Review from Helen W (Daughter of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased to have found Manson House for my mother.
The house itself is wonderful and has been thoughtfully fitted out and furnished to feel welcoming, comfortable and relaxing. The kindness and attention the care team show to the residents is heartwarming and the management team are always accessible
and responsive to any requests you may have. The activities are really interesting, relevant and stimulating.
Every aspect has been thought through to create a place where both residents and visitors can feel at home while at the same time feeling confident that the necessary safeguards are in place.
All of these things make Manson House a place anybody would be happy to spend time and I feel very lucky that it is here in Bury St Edmunds.

Reply from Roger Catchpole, Owner at Manson House

Thank you for your thoughtful and considerate review. Your kind words and positive feedback really mean a great deal to our team!


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Review from V H (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Manson House since June 2022. She always said that she did not want the family to put her in a home, however, after several short stays in hospital in early 2022, it became clear that Mum was not coping at home. I researched several care homes in Bury St Edmunds and would say that
Manson House is, by far, the best one. Since being in the home Mum has improved greatly and although she prefers to stay in her room, she is now content. She is well looked after by the staff who are always very helpful. When I visit, the staff are always welcoming and I feel Mum is well looked after with nothing being too much trouble.

Reply from Eve Fynn, Marketing and Communications Lead at Manson House

What a lovely review. Thank you so much for taking a moment to share your thoughts with us. It is a pleasure to be able to care for your mother and to hear how she has improved whilst staying with us. Rest assured that your warm and positive feedback will be shared with the team at Manson House. Best wishes.


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Review from Tracy T (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very friendly and helpful. The food is good. Management deal with any problems very quickly. Housekeeping, excellent service with cleaning the room to doing the laundry and are very prompt in getting it back. The nighttime care is excellent and I feel very safe.

Reply from Eve Fynn, Marketing and Communications Lead at Manson House

Thank you for taking the time to submit a review. Your comments mean a great deal to us and we will of course share them with the Manson House team. Kind regards.


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Review from S U (Son of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother had been very proud of being able to be in her own home in her nineties but was beginning to find independent living a struggle. She moved somewhat reluctantly to Manson House in September. It was a huge change for her and took a few months to adjust but is now settled. This transition would
not have been possible without the care, empathy and support of all the staff at Manson House. She is lucky enough to have a room with a small private sitting room overlooking the gardens and has been able to bring her own furniture and pictures, as much a home from home as possible. When we visited Manson House for the first time, it really stood out from other residential care homes that we had seen, making a difficult and emotional decision easier. As a visitor, you are always made to feel welcome which provides a sense of security that my Mother is in safe hands.

Reply from Eve Fynn, Marketing and Communications Lead at Manson House

Thank you so much for taking the time to leave us such a warm and positive review. Your comments mean a great deal to us and we will be sure to share them with the whole team. Best wishes.


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Review from K F (Son of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently arranged for my father to move into Manson House after a short spell in hospital and at a time where he could no longer live independently. Having researched the care options available to us in, and around Bury St Edmunds, Manson House was the stand out choice. The standard of accommodation
is excellent and very comfortable whilst the staff are caring, kind and professional. They are truly an amazing team and nothing is too much trouble. Everyone has been so kind and made my father feel so at home which, as a family, is more than we could have hoped for so we thank them everyday.

Reply from Eve Fynn, Marketing and Communications Lead at Manson House

A huge thank you for taking the time to leave us such a warm and positive review. We really appreciate your comments and will be sure to share them with the team. Best wishes.


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Review from L S (Daughter of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Manson House over the last 4 months (since Mum moved there) has been great. The staff are very kind and thoughtful and always on hand. I can ask any of them how mum has been and they are all able to keep me updated. Mum is very content and is involved in activities every day. We are
both very grateful for the lovely care and kind support received.

Reply from Eve Fynn, Marketing and Communications Lead at Manson House

It is always so wonderful to hear how settled a loved one is at one of our care homes. We are delighted to learn that your mum is content and enjoying the daily activities at Manson House. Your feedback means a great deal to us and we can't thank you enough for taking the time to share your thoughts with us. Best regards.


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Review from Elizabeth B (Daughter of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care my mother has received at Manson House. The management and staff are extremely loving and have a genuine interest in maintaining the very best interests of the residents. My mother is making some new friends and is living rather than existing the rest of her
days at Manson House. Her every need is seen to, but at the same time her privacy is respected.
When I used to phone my mother before moving to Manson House, she often sounded bored and lonely, where as now, it is so lovely to hear about her day which ranges from afternoon art sessions to discussions about poetry and news items.

Reply from Eve Fynn, Marketing and Communications Lead at Manson House

Thank you so much for leaving us such a warm and positive review. It is wonderful to hear how happy your mother is at Manson House and that she enjoys the art sessions and discussions. Your feedback means a lot to us, thank you for taking the time to submit your review. Kind regards.


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Review from Frances J (Next of Kin) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Spending the last ten months at Manson House has given the resident a new lease of life. There is social interaction for those that want to interact with fellow residents and the activity team alike. A stunning garden allows residents to sit in peace or wander around when the weather allows. Joined
in all the activities they have planned, from painting to historical discussions, quizzes to keep the old grey matter active, and many more, which has enriched his life to the full.
All the staff are professional, compassionate, caring, approachable and efficient. They give kind reassurance to each individual in their care. Their aim is for the residents not to be embarrassed if help is required at any time day and night, and not just in an emergency.
There is always a daily menu choice, which is freshly cooked, nutritious and presented well, thus ensuring a good level of health and well-being. The cakes which are made on a daily basis can be highly recommended.

Reply from Ruth French, Director at Manson House

This is such a wonderful review to read for Manson House. Thank you so much for taking the time to write and share your views. We are so pleased that we have been able to support the person you care for with such love and dignity.


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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Manson House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.855 for Manson House is calculated as follows: ( (202 Excellents x 5) + (32 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 235 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Manson House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 03 Mar 2025

A limited number of beautiful en-suite rooms are available at Manson.


Awards / Recognitions (2)

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Meet the Team (1)

Kate

Kate Goldsmith

Job Title: Home Manager

Joined: 2022

Meet Kate - Home Manager at Manson House.


Frequently Asked Questions about Manson House

What types of Care is Manson House registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Manson House provide?

Palliative Care & Convalescent Care are other types of care provided.

How many Rooms does Manson House have?

There are 34 Single Rooms.

What are the Facilities & Services at Manson House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Manson House to the centre of Bury St Edmunds?

0.3 mile(s) as the crow flies, distance by road may be significantly further.