What types of Care is St Mary's House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Mary's House provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does St Mary's House have?

There are 20 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at St Mary's House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Mary's House to the centre of Bungay?

0.0 mile(s) as the crow flies, distance by road may be significantly further.

St Mary's House care home, Earsham Street, Bungay, Suffolk NR35 1AQ

Review from N G (Son of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience

St Mary's House was my mother's 'home' for over the last 6 years until she passed away in May 24. I could not have asked for a kinder and more caring place for her to have called her 'home'.
She was happy, safe and comfortable, which she would often tell me. This was down to the calibre of staff and

the way it was managed, and I believe that this was fundamental to her extended well-being.
The home is cosy and warm, and the lounge has a homely feeling. I remember the sound of giggles shared between the activity's coordinator and my mum when I video-called her.
The home and her room were always kept spotlessly clean and tidy and always smelt fresh and clean. Food was always appetising and plentiful, and she frequently mentioned how much she liked it.
Care was genuine and spontaneously warm from all of the carers, a testament to the calibre of the managers and the carers. Their personal support finally was phenomenal. I cannot thank everyone enough.

Reply from Pamela Racho, Registered Manager at St Mary's House

Your feedback is highly appreciated. This will be very helpful to other families looking for care homes to look after their loved ones. St Mary's House aims to provide person-centred care to all service users, and staff are working hard according to the core values of the company. It was a pleasure taking care of your mum and to work alongside you for her general well-being. Thank you very much!

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Review from Ellie C (Granddaughter of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience

The staff at St Mary's House make this care home so great. They are so kind and compassionate. All our family and I are so grateful to them for looking after my nana. She was so lucky to find this place. I work in care homes myself and this is by far the best one I have been to. It really is the people

that make this place so good.

Reply from Pamela Racho, Registered Manager at St Mary's House

Thank you very much for your very positive feedback of St. Mary's, Ellie. I always assure residents and the families of our aim to promote person-centred and high-quality care to our residents and staff are committed to working according to the core values of the service. Your feedback will be very helpful to families seeking placements for their loved ones. I will be delighted to share this with the team.

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Review from Gary R (Son of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience

Mum moved in January 2016. For the last seven years, the nursing home has looked after Mum with 100% care and respect, and Mum was loved by many carers as well.

Reply from Pamela Racho, Registered Manager at St Mary's House

Thank you. Your feedback is highly appreciated, Gary. This will be very helpful for other families looking for care homes to look after their loved ones. St Mary's House aims to provide person-centred care to all service users, and staff will work alongside the family and according to the core values of the company.

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Review from Graham F (Son of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience

Very happy with the care given to my mother during her stay at St Mary's House. The staff were very friendly and nothing was too much trouble. We were always kept informed of my mother's well-being.

Reply from Pamela Racho, Registered Manager at St Mary's House

Your feedback is highly appreciated, Graham. This will be very helpful for other families looking for care homes to look after their loved ones. St Mary's House aims to provide person-centred care to all service users, and staff are working according to the core values of the company.

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Review from Lesley J (Cousin of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience

My cousin entered St Mary's 15 months ago, doubly physically and learning disabled. He was quadriplegic, bed bound and unable to communicate with the staff, but his progress has been miraculous. Whilst everything still has to be done for him physically, he has special chairs that enable him to join

the other residents daily, and he loves taking part in the activities. He has returned to his weekly club for people with learning disability and enjoys trips out into town, including afternoon tea in a local cafe.
The staff at St Mary's sought our knowledge of him as a person and used our ability to communicate with him whilst they developed their own. In particular, they listened when, against all apparent evidence, I said that he'd always had a wanderlust and needed to be moved from his room. This has been spectacularly successful.
But above all, the staff have a very loving relationship with him - they make each other happy. In his own words: "I like it here; they take good care of".

Reply from Pamela Racho, Registered Manager at St Mary's House

Thank you very much for your honest feedback on the service. As I always assured you, we aim to promote person-centred and high-quality care to our residents, and staff are committed to working according to the core values of care. Your feedback will be very helpful to families seeking placements for their loved ones. I will be delighted to share this with the team.

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Review from Caroline L (Daughter of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience

My dad was a resident at St Mary's House from July 2021 until he passed away peacefully at the care home on the 9th of February 2023. Although I live in London and could not visit as much as I wanted to, due to the very professional and caring staff, I felt reassured that my dear dad was being looked

after with the utmost compassion and dignity.

Reply from Pamela Racho, Registered Manager at St Mary's House

Thank you very much Caroline for your honest review of the service. As I always assured you, we aim to promote person centred and high quality of care to our residents and staff are committed to work according to the core values of care. Your feedback will be very helpful to families seeking placements for their loved ones.

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Review from David M (Son of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience

It's all about the level of care for the individual, and St Mary's scores top marks for this. All staff are helpful and supportive, friendly, compassionate, sensitive and understanding. We honestly could not ask for better. Highly recommend it without reservation.

Reply from Pamela Racho, Registered Manager at St Mary's House

Your feedback is highly appreciated David. This will be very helpful for other families looking for care homes to look after their loved ones. St Mary's House aims to provide person-centred care to all service users, and staff are working according to the core values of the company.

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Review from Karen F (Daughter of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience

Mum was a resident at St Mary's care home from November 21 to May 22. It was the fifth care home Mum has been in and by far the best. The staff were amazing, kind, caring and thoughtful carers. They treated Mum with respect and always took time with things, which Mum needed due to mobility and dementia.

Nothing was too much trouble for them. The activities were amazing, and all residents encouraged to join in. All that is mentioned online is very true, their aims and objectives, what they offer is their philosophy. I really can't praise them enough! Overall, very well managed, staff kept informed, and a pressure for my mum to have been there.

Reply from Pamela Racho, Registered Manager at St Mary's House

Thank you very much for your positive feedback, Karen. This will be very helpful for families looking for a home for their loved ones. We aim to provide person-centred care to our service users, and staff working according to our care core values. This means so much to the team. We will strive and continue to offer a high standard of care.

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Review from Adam W (Son of Resident) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience

Can't thank the whole team at St Mary's House enough. Dad was only with the home a short while, but within that time, it was clearly a lovely run home. Very professional staff, great leadership, always friendly and welcoming. Highly recommended.

Reply from Pamela Racho, Registered Manager at St Mary's House

Thank you very much for your positive feedback. We aim to provide person-centred care to our service users, and staff working according to our care core values. This means so much to the team. We will strive and continue to offer a high standard of care.

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Review from Ann M (Daughter of Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience

My dad was in St Mary's care from June 2021 to November 2021. He was always kept clean, and well looked after. I was always made to feel welcome whenever I went to visit my dad. The manager at the home is a lovely lady and always pusses on any relevant information. One particular lady who works at the

home goes above and beyond her duties to make the patients happy and well cared for.

Reply from Pamela Racho, Registered Manager at St Mary's House

Thank you, Ann, for leaving St Mary's House very good feedback. We aim to provide person-centred care to all our service users and staff to deliver the highest quality of care according to our core values. I wish we can identify that particular staff so we can personally acknowledge her hard work and commitment. I am glad you felt welcomed during your visits.

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Review from Diane G (Daughter of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience

I have seen nothing but kindness and understanding from the staff at St Mary's both to my mum, who is very challenging indeed, and to myself and our family in our distress. The home is always clean, the gardens are a great bonus, and the food looks delicious. The staff have looked for all ways possible

to make my mum happier in her very delusional, increasingly confused and anxious state. The staff are very dedicated, and the home is managed by a very caring, dedicated and professional manager, and many have been working there for many years and have accumulated a lot of varied experiences.

Reply from Pamela Racho, Registered Manager at St Mary's House

Thank you very much for your positive feedback and kind words, Diane. This will be very helpful for other families looking for care homes to look after their loved ones. St Mary's House aims to provide person-centred care to our service users, and staff are working according to the core values of the company. I will make sure these kind words are passed on to the team. This will definitely inspire staff to work even harder and feel the reward of the job.

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Review from Linda B (Daughter of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience

My dad went into this care home from the hospital; he was very frail and looked terrible when he arrived. He is, unfortunately, bed-bound and unable to feed himself. From the first day of arriving at St Mary's, he has definitely improved. He is very well looked after, and the food looks very appetising,

which Dad seems to enjoy. I just wish my dad could enjoy the other facilities of the home, which look so homely and inviting. I'm happy that my dad is being well looked after.

Reply from Pamela Racho, Registered Manager at St Mary's House

Thank you for your feedback, Linda. We aim to provide person-centred care to all our service users and staff to always work according to the core values of the company.

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Review from Toby V (Son of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience

As a family, we found St Mary's to be a compassionate and caring environment for our father. St Mary's House is an old building (formerly a school) on the edge of the lovely market town, which our father had links to. The staff were very helpful and looked after us well when dad was at end of life.

Reply from Pamela Racho, Registered Manager at St Mary's House

Thank you for your feedback, Toby. This will be very helpful for other families looking for care homes to look after their loved ones. St Mary's House aims to provide person-centred care to all service users, and staff are working according to the core values of the company.

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Review from Diane S (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience

My mother had lived at St Mary's House for the last two and a half years and passed away on 1st April 2021. During that time, the care she had from all staff was exceptional. She felt at home there, and she felt safe, which was important to me for peace of mind. Mum was always praising the staff up

and would not have a word said against them. The care considerations and love they showed towards her she thought was marvellous, and I cannot thank them enough for their kindness.

Reply from Pamela Racho, Registered Manager at St Mary's House

Thank you very much for your very kind words to the service and towards the staff Diane. We always aim to provide person centred care to all our service users and to live up to the core values of the company.

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Review from Alan D (Son of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience

We looked at a few care homes and chose St Mary's House as this one was the best. Staff are very friendly, interact with the residents very well and all seem happy in their jobs. Residents are kept clean and are well provided for, especially with drinks, snacks etc. I was impressed when we moved my

father in - while he was in the lounge, I was putting his clothes away and a carer came into the room to see who was in there. I had accidentally stood on the pressure mat and within a minute or so they had answered the alarm. We are extremely pleased with everything. Keep up the good work.

Reply from Wendell Damasco, Registered Manager at St Mary's House

Thank you for the very nice feedback, we endeavour to provide excellent care to our residents who are the centre of our job. I will pass this recognition to the girls who do the wonderful work day in and day out.

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Review from B B (Daughter of Resident) assisted by family/friend published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience

Having lived at St Mary's for the past year, I have found the staff very caring and treat me with dignity.
They are always ready to help at any time. My room is light and spacious and I have always felt safe.
Although I don't come out of my room much, which is my choice, but I am always included

in activities and have P.A.T. Dogs visit me a lot which I love.

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Review from Olvie A (Wife of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience

Good care home. Residents very well looked after, including medical care when needed. Overall care very satisfactory.

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Review from D M (Daughter of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience

Whilst the staff are caring and friendly they work hard. I don't feel there is enough of them to cope with all the residents' needs. It is not their fault as they all do their best but I feel they are stretched. Overall it is a personable home and the activities they bring in to entertain residents

are a lovely bonus.

Reply from Wendell Damasco, Registered Manager at St Mary's House

Thank you for the nice review, I just want to explain about the number of staff on duty. Every shift the number of staff is calculated based on Dependency Rating Tool wherein we record the time we spend on each resident within 24 hours covering all the activities of daily living, it will then calculate how many staff needed for 24 hours. We review the needs every month as minimum and immediately when there is a sudden change in the resident's needs. This is a very effective and transparent tool to ensure each individual resident get the time they need at all time.

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Review from S B (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience

With the care and support of the staff, our father has settled in well at St Mary's. The staff have also supported us as a family to come to terms with father having to go into care. Staff are friendly and very approachable at all times. We feel we made an excellent choice choosing St Mary's for our

father and he has improved in health since being cared for by the staff.

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Review from Anita B (Daughter of Resident) published on 23 October 2018
Submitted via Website • Report

Overall Experience

My mother has been in St Mary's for three and a half years. She has been treated very well with the utmost kindness. All the staff are brilliant and understand the needs of these frail, elderly people. It is a challenging job especially as most have dementia of varying degrees.
The food is good and

looks very appetising. The rooms are kept spotless and my mother always looks clean and tidy. I cannot speak too highly of the care she receives. Everyone is kind to me too and I know I can call in at any time to speak to the staff about any queries or worries I have about my mother's health. They are friendly and helpful. It is nice to know when I leave her she is well looked after and by people who genuinely care.

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St Mary's House

Care Provided by St Mary's House

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Funding & Fees Guide for St Mary's House

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St Mary's House Reviews (23)

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Frequently Asked Questions about St Mary's House

What types of Care is St Mary's House registered for?

What additional types of Care does St Mary's House provide?

How many Rooms does St Mary's House have?

What are the Facilities & Services at St Mary's House?

How far is St Mary's House to the centre of Bungay?

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St Mary's House Reviews (23)

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Detailed Breakdown of Review Score

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Care Quality Commission (CQC) Rating

Overall Requires improvement

Bed Vacancies

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Meet the Team (0)

Frequently Asked Questions about St Mary's House

What types of Care is St Mary's House registered for?

What additional types of Care does St Mary's House provide?

How many Rooms does St Mary's House have?

What are the Facilities & Services at St Mary's House?

How far is St Mary's House to the centre of Bungay?

Overall
Requires improvement