The Martins

Vinefields, Bury St Edmunds IP33 1YA
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9.8 35 Reviews
  • The Martins, Bury St Edmunds
MHA’s The Martins offers a truly unique setting, with a stunning cathedral just beyond its garden. The home provide residential and dementia care for 42 residents who enjoy the beauty and tranquillity of living next to a 1,000-year-old cathedral, complete with the sounds of bells and choirs, and direct access to the Abbey Gardens.

Vibrant and full of life throughout the seasons, the beautifully maintained grounds feature a charming summer house where residents and families can relax amid the soothing sounds of nature.

The home is supported by a compassionate care team and chaplain, who provides spiritual guidance for residents of all faiths. Life here is filled with unique and joyful experiences, from visits by Bambi the pony to rickshaw rides through Bury St Edmunds and lively ‘Bubbly Circus’ parties.

The Martins provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential and dementia care, the team at The Martins are here to help.

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Care Provided by The Martins

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (42)
    • Single Rooms with ensuite Wet Room (42)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Martins

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,301 – £1,579
    • Self-Funded Residential Dementia Care £1,579 – £1,858
  • (these prices are only a guideline, please contact The Martins to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Martins Reviews (35)

Total of 35, showing 1-20
9.8

The Martins has a Review Score of 9.8 (9.782) out of 10, based on 12 reviews in the last 2 years. Over all time The Martins has 35 reviews.

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Date Published

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Review from Catherine R (Niece of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the way my aunt has been treated. She seems very happy with everything and especially the carers and we couldn't be happier knowing she is safe and well.

Reply from Melanie McGarr, Home Manager at The Martins

Many thanks for taking the time to leave this review it is much appreciated, and I will ensure that it is passed on to the team. Your aunt has settled in very well she is a joy to care for, it is always a pleasure to chat with her and nice to see her so happy.


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Review from J H (Niece of Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were worried about her living there, but she is so happy, she likes it better than her house, she likes all the staff and the people that live there. She is so relaxed as she is not living on her own and she has nothing to worry about now, we are very welcome when we come to visit her.

Reply from Melanie McGarr, Home Manager at The Martins

Many thanks for taking the time to leave this review, it is much appreciated and I will ensure that it is passed on to the team. We are so pleased at how well your relative has settled in at The Martins and I speak on behalf of the team that she is a pleasure to care for; it is wonderful to hear that she is so happy and relaxed.


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Review from D A (Daughter-in-law of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I asked my mum-in-law today 14/02/24 what she thinks of The Martins and her words are "smashing!" We have no concerns regarding the care, food, hygiene, carers, and communication is second to none. She is so well looked after she loves being here. The staff go the extra mile to look after her.

Reply from Melanie McGarr, Home Manager at The Martins

Many thanks for taking the time to leave a review, we are so very glad that your mother-in-law is comfortable and happy here; she is a pleasure to care for. I will ensure that this is passed on to the team that work so very hard.


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Review from E T (Friend of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Martins is a lovely venue with reliable caring staff and totally trust them to provide an excellent level of care for my friend as well as emotional support. The staff are friendly and competent.

Reply from Melanie McGarr, Home Manager at The Martins

Many thanks for taking the time to leave this review, I will ensure that it is passed on to the team. Your friend has settled in so well at The Martins and has made lots of new friends. I know that she looks forward to your visits especially when she goes out to have her pamper days.


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Review from William W (Husband of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with the care.

Reply from Melanie McGarr, Home Manager at The Martins

Many thanks for taking the time to complete this review, I will ensure this is passed on to the team. We enjoy you visiting your dear wife and seeing what pleasure you both get from sitting in the beautiful gardens here.


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Review from Mark N (Son of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I last visited my mum at The Martins in March and April this year as I travel from the United States. I have been amazed at the dedication and professionalism of the staff. I have seen my mum have terrible days, not knowing where she is or what is going on; your staff are there every step of the way.
Thankfully
I have family who can visit my mum most days to check on her, and they are always impressed with the quality of care she receives. It takes a special team to take care of those who need constant care and assistance, and it seems as if The Martins has a formula that could be replicated for other homes.
I will be back in October and November and I cannot wait to resume my visits and talk with the staff about my mum. Please continue to excel and lead the way.

Reply from Melanie McGarr, Home Manager at The Martins

Many thanks for taking the time to complete this review. Your mum is a pleasure to care for and has settled very well into the home, she particularly enjoys sitting in the lounge watching the world go by. I will ensure that your comments are passed onto the team, and we very much look forward to your visit later this year.


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Review from Olly S (Son of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Moving a loved one into care is a difficult thing for all involved. Especially when that person has dementia and so cannot fully process why they are there; cannot remember how difficult and scary life was before the move; and, indeed, cannot remember visits or activities.
Certainly it is never easy
to care for someone with dementia: if they cannot understand that they need help, then any help given can be resented. The loss of the ability to do what one used to is blamed not on the mind or the body that can no longer do these things, but on the family and the carers.
Since my mother moved into The Martins - during the pandemic - the staff have shown my mother, and us all, wonderful kindness and care. It is dreadfully sad that my mother cannot have the retirement she would have hoped for. But given that reality, there is nowhere better I would wish my mother to be. The staff at The Martins make it a very special, safe, and happy place, filled with warmth, kindness, and laughter.

Reply from Melanie McGarr, Home Manager at The Martins

Many thanks for taking the time to leave this review, it is much appreciated. Getting to know your mum has been a pleasure and I will ensure that your kind comments are passed on to the team at The Martins.


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Review from I C (Relative of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the care my cousin has received. She has settled well I think due to the initial welcome and attentive care.
The care team and leadership display a positive and compassionate attitude and genuinely demonstrate care and companionship when carrying out their duties. I am pleased
that they allow and encourage independent thought and choice for my cousin as often as possible while managing her care needs with skill.

Reply from Melanie McGarr, Home Manager at The Martins

Thank you for your review; it is always lovely to hear that resident's family members are delighted and have positive words of encouragement for the whole team here at The Martins. I will pass on the comments to the team so that they know just how appreciative you are of their hard work, compassion, and commitment.


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Review from Lisa B (Daughter of Resident) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother moved into The Martins Bury St Edmunds in December 2022.
She settled in immediately, the transition was smooth and without any hiccups whatsoever.
The rooms and bathrooms are immaculate with hand bars, disabled equipment etc for extra help and safety if required.
There is a hairdresser
and manicurist on site and a daily mobile shop.
The staff are without say the absolute best, nothing is too much trouble and they always conduct themselves in a professional yet warm manner, all that a family could ask for.
The atmosphere is relaxed and welcoming and most residents are free to move about within their departments.
I know it’s not always an easy decision when a member of your family needs that next step up into a residential or care home, but I can honestly say I have no hesitation whatsoever in highly recommending this home to anyone.

Reply from Melanie McGarr, Home Manager at The Martins

Thank you for this lovely and heartwarming review and recommendation, I will pass on to the team and continue to thank them for their commitment and hard work.


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Review from Jackie S (Daughter of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first visit to The Martins was September 2022. We visited when it was clear that Mum needed more care and were very impressed with how the care home was run, the homeliness and cleanliness and, most importantly, how staff treated and cared for the residents.
Mum moved in during September and was
welcomed and made to feel at home. There are activities for residents should they wish to join in and good facilities including a hairdressers and lovely gardens.
Mum’s health has deteriorated recently but we feel reassured that she is being well looked after and treated with dignity and respect.
Mum recently celebrated her 90th birthday and the staff at The Martins made it a lovely day with tea, cake, and music which was enjoyed by family and other residents.
Most of all, The Martins gives us peace of mind. We were very lucky that Mum was able to join their ‘family.’

Reply from Melanie McGarr, Home Manager at The Martins

Thank you for taking your time to feedback your experience of The Martins and I will ensure your lovely comments are passed onto the team.
I am very glad that your Mum enjoyed her recent birthday, she is a joy to sit and chat with, and I always hear her having a good conversation with the hairdresser, when she visits.


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Review from Dean N (Son of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Was greeted very well by all the employees I met, which were quite a few, during the lunch hour period. Was very impressed with all the staff taking care of everyone and helping them to the dining room. I was also asked if I wanted to join my mother for lunch which was very gracious and a surprise as
I hadn’t made prior plans. Also impressed with the cleanliness of all the rooms I saw. Very nice place for my mother during these trying times of her having dementia.

Reply from Melanie McGarr, Home Manager at The Martins

Thank you very much for your lovely review. I will ensure that your comments are passed onto the team.
Your mum has settled in very well at The Martins and enjoys reading her newspaper in the mornings, it is a privilege to care for her.


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Review from T N (Son of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to thank and recognize a few people for their outstanding performance and patient care:
The manager.
Also some great carers. They give great service and the folks staying there are in good hands.
Keep up the great work all!

Reply from Melanie McGarr, Home Manager at The Martins

Many thanks for your review, I will ensure your comments are shared with the outstanding team that we have at The Martins.
We are really pleased how well your mum has settled into The Martins and she is a joy to care for.


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Review from Maureen G (Daughter of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of The Martins has been excellent. Mum is doing lots of activities and has a varied routine. She loves singing and can remember songs.
Her hair and nails look very nice and she is proud to show me. Her personal care is excellent. She has a good rapport with the staff who treat her with
respect and dignity. She loves flowers that I bring and with help, she puts them into a vase. She loves word searching with staff who help her do jigsaws as well. She likes to check if the other residents are OK and asks them if they are alright. They are a small group and I think that suits Mum better, as she knows who everyone is and has become fond of them. Her diet is good and she has been assessed for a zimmer which was quickly acquired for her. I feel she is being looked after in a lovely, kind and familiar way by a professional team, who are approachable and help in any way. I feel I can speak to staff about anything at all, if I had any worries. A lovely, homely atmosphere.

Reply from Elizabeth Fleming, Home Manager at The Martins

Thank you so much for this wonderful review. I will ensure it is shared with the team.


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Review from Marion C (Wife of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The moment I stepped into The Martins, I knew it was the right home for my mum. It has the most lovely ambience. The staff went truly above and beyond in the care of my mum. So when I needed to find a place for my husband, who has Alzheimer's, The Martins was the obvious choice. They made the whole
process so easy both for me and my husband. He is happy and content, and it's a huge relief to me, to know he is getting the best possible care. The staff are so kind and caring and have been a huge support to me personally.

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Review from John B (Husband of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has lived at The Martins for just over a year. She has early-onset dementia of the Alzheimers type. I eventually realised she needed nursing and care support beyond that which could be supplied at home.
I visited a number of care homes but was most impressed by the staff and facilities The
Martins offered. The manager and her assistant visited us at home and were most supportive. My reservations about relocating my wife were quickly dispelled by the way she settled in so well and the staff's kindness.
Although visits have been restricted because of Covid-19, we have been able to communicate regularly thanks to staff going the extra mile. The quality of infection prevention has been outstanding. Weekly Zoom meetings between managers and relatives have kept me very well informed of progress with vaccinations and residents well-being.
I cannot speak more highly about the quality standards The Martins offers.

Reply from Elizabeth Fleming, Home Manager at The Martins

Thank you so much for your review. It is the support of yourself and our other families that have helped us all get through this.


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Review from Francis C (Regular Volunteer) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Martins is a care home where the Christian values of respect, dignity and friendship are lived on a daily basis. The staff and residents work together to create an atmosphere, which is homely. The home is managed very well under the leadership of the manager and deputy manager. There are regular
church services, and the residents enjoy the visits from the music therapist.
The Martins have a good group of volunteers who go in on a regular basis to visit, lead games and organise fundraising events. All in all, a lovely home with a great atmosphere.

Reply from Elizabeth Fleming, Home Manager at The Martins

Thank you very much for your lovely review, and thank you for the amazing support you have given to the residents and staff throughout this very challenging year.


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Review from Gary L (Son of Resident) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into The Martins in January 2019 and has been very happy and very well looked after. The whole team have a very caring attitude and have worked extra hard to keep the residents safe during these difficult times.

Reply from Elizabeth Fleming, Home Manager at The Martins

Thank you so much for your lovely review; we look forward to seeing you and the family again soon.


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Review from Benita M (Daughter of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness and care Mum receives are exceptional. The warmth of the team and the support for the whole family is wonderful. The rooms are lovely, the views beautiful. Mum enjoys the food and friendships. A place to enjoy and feel at home. The staff are just so lovely, full of kindness. In a year of
such Covid challenges, the team's dedication and smiles never waiver. The communication to the family and the sense of community is brilliant. I cannot praise the whole team enough.

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Review from Rosalyn H (Daughter of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well run home, led by an excellent leadership team. The staff are kind and caring, genuinely concerned to do their best for the residents. My mother is well-settled there and content.
The building is well-designed. Both the common areas and the individual residents' rooms are light and pleasantly
furnished. There is a good-sized garden which is easily accessible by the residents.

Reply from Elizabeth Fleming, Home Manager at The Martins

Thank you so much for your lovely comments. Your Mum takes great pleasure being in the garden and could teach us all a thing or two about gardening. I will pass your comments onto the staff.


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Review from L C (Daughter of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at The Martins for more than 6-years and is very happy there. She has always been treated with exceptional care and kindness by all the members of staff who do all they can to make sure her needs are well met.
From the first moment, The Martins has felt like a real home, and we have
always been welcomed as part of the Martins family. So when the restrictions were introduced early last year, we knew that mum would be safe and well looked after. We have not been disappointed.
We are only waiting for the day when we can all meet together again, like one big family. In the meantime, the home is making sure that we have good contact with Mum through regular video and telephone calls. And for that too, we are very grateful.
On top of all that, my mum has received excellent pastoral care from our wonderful chaplain.

Reply from Elizabeth Fleming, Home Manager at The Martins

Thank you so much for your lovely words; the whole team will be uplifted. We are very much looking forward to us all being together again.


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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for The Martins is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.782 for The Martins is calculated as follows: ( (117 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 142 Ratings = 4.782

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Martins is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Oct 2022

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Frequently Asked Questions about The Martins

What types of Care is The Martins registered for?

Older Person Care, Dementia, Respite Care, Sensory Impairment, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Martins provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Martins have?

There are 42 Single Rooms.

What are the Facilities & Services at The Martins?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Martins to the centre of Bury St Edmunds?

0.2 mile(s) as the crow flies, distance by road may be significantly further.