Maynell House

High Road East, Felixstowe IP11 9PU
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9.3 53 Reviews
  • Maynell House, Felixstowe
Maynell House is ideally located in a delightful residential part of Old Felixstowe, just a short distance from the town centre and all its shops and amenities. Maynell House has a beautifully landscaped 2 acre garden, filled with mature trees and carefully tended lawns offering a variety of interesting surroundings and places to rest. There are many short walks in the vicinity and the sea and cliffs are nearby.

This late Victorian building was formerly the Felixstowe College, and has been sympathetically refurbished to retain original wooden panelled features, creating a superb home with a real difference. Maynell House has inviting lounges where residents can relax or socialise. Bedrooms have en-suite facilities, television and telephone access. All rooms are fully furnished, however, residents are encouraged to bring items of furniture and personal possessions with them so that their room can be a true 'home from home'.

Maynell House provides a high standard of residential care.

Care staff are trained to the highest standards and chosen not only for their skills, but also for their warmth, friendliness and caring attitude. Staff are available constantly to provide professional care that respects the rights and dignity of the individual.

Residents are assessed on a regular basis to ensure their needs are fully met. Appointments can be made with a visiting optician, dentist, and chiropodist. Maynell House has an in-house hairdressing salon that provides all the usual services plus manicures and hand massages. Catering staff provide delicious meals and snacks throughout the day, special diets can of course be catered for.

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Care Provided by Maynell House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Leanne Greeves (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Maynell House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
  • (these prices are only a guideline, please contact Maynell House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Maynell House Reviews (53)

Total of 53, showing 1-20
9.3

Maynell House has a Review Score of 9.3 (9.252) out of 10, based on 13 reviews in the last 2 years. Over all time Maynell House has 53 reviews.

Overall Experience

  • 31
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Date Published

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Review from Beryl T (Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very helpful and kind and I have no trouble with any of them. Sometimes very noisy with residents but we get used to it in time and I have no complaints.

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Review from N C (Nephew of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited my aunt at the new year and we were delighted with the home the staff and the great atmosphere in the home. Everyone made us very welcome and supplied us with endless tea and cakes! My aunt loves living there, she is very happy and says she feels safe and enjoys her time there joining in
activities when she feels up to it. She says the staff are all kind and she doesn't want to leave!

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Review from J L (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum always seems very happy with the care she receives. Her room is always clean and tidy. Staff are very friendly and know Mum well so can attend to her needs. The entertainment and craft program is extremely good. When the care home had the use of a minibus mum really liked the outings they went on
and it is a shame they no longer have use of the bus. Overall we feel the care, security and affection shown by the staff offers Mum a home that she can do her best in even with deteriorating health.

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Review from P M (Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable, lovely room, carers very homely, food choice ample, room cleaned well. Enjoy crafts, games, carpet bowls, and mini-bus outings. Crafts are thought out well.

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Review from J C (Niece of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care given and the home overall. My aunt loves living here and often comments on the wonderful food and activities which take place in the home regularly. They have visitors who entertain all of the people living in the home.

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Review from N T (Daughter of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever I visit, the carers are always welcoming. They update me on how my mother has been.
Beautiful decorations for Christmas.

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Review from Chris G (Son of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An exceptional car home. My mother was very poorly after receiving substandard care at home, so we moved her into Maynell House. Now she's thriving thanks to the heaps of care and attention she receives and the excellent food. The daily activities have also helped give her a new lease of life.
Thank
you!

Reply from Leanne Greeves, Home Manager at Maynell House

Thank you for your lovely review of the staff, care and facilities at Maynell House; it is so nice to have the good care that we all pride ourselves on acknowledged.


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Review from A S (Daughter of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff here are very friendly and caring and very approachable. They listen and try to resolve any issues raised. The home is clean and inside it is lovely with old-fashioned decor that my mum loves.
There is a wide range of activities on offer so if my mum wants to she can be busy for most of the
day. I feel this is extremely important for elderly people with dementia.

Reply from Leanne Greeves, Home Manager at Maynell House

Thank you for your lovely comments. We strive to ensure that there is always something for every resident, who is living with us, to do and accomplish as much as they can.


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Review from S B (Son of Resident) published on 24 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy at Maynell; secure, warm, comfortable, fed, watered well. I/we have one issue and that is items of clothing keep going missing, despite all of her clothing being permanently labelled. Conversely, items of clothing keep being delivered to her room which are not hers. All in all,
she very much likes the home.

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Review from Heather L (Daughter of Resident) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Moved mum from Maynell after a year. Okay, when self-caring. After six months became unwell and spent a period in bed, wasn’t regularly cared for, tablets left on the side for her to take! Crockery was left from one meal to the next, not nice especially when fish dish. Her skin was not creamed regularly
which mum used to do herself every day, be back later was their saying. On several occasions, she told me she hadn't had a drink. An ambulance was called in the night for mum, but no senior was in charge. Phoned the manager but didn’t attend. Mum spent two weeks in hospital and recovered. After mum got back things went downhill, mum could not do anything for herself. We as a family used to help mum wash, toilet etc when we visited. Mum couldn’t reposition herself in bed so was very uncomfortable. The manager's door was always open, the day mum left tightly shut. Also a snide remark from a carer. Mum is very happy and her health has improved in her new home.

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Review from Cindy C (Daughter of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

We have had to move my mum to another home because she wasn’t getting the care she needed.
She had been in there a year, but when she went in she was mobile. The staff didn’t need to do much caring for Mum, she doesn’t have dementia so was able to do everything for herself. In July she became ill and
had to go into hospital for 2 weeks. When she came out they didn’t even check her bell was working. Luckily I went in that evening (they didn’t even let me know she was back). She needed help to go to the toilet and had been ringing her bell to go to for 2 hours Then had an issue with mum not getting a wash for 3 weeks. My mum is a very clean person and because she couldn’t do it herself was getting frustrated. Staff told me she had refused which I knew wasn’t true. Then mum was prescribed cream for a bed sore and it wasn’t being put on. They told me it was being applied twice a day. I knew this was a lie as the tube was still in an unopened box. Glad to say my mum is a changed and happy person since moving.

Reply from Martin Kirkup, Marketing and Sales Director at Maynell House

We were enormously sad to see your Mum leave the home. We know that she was happy here and left us a lovely note to thank the staff for their kindness. Mum was a very independent lady and had full capacity and in such situations, whilst always seeking to take account of a family's wishes, we have to respect the wishes of a resident with capacity. There were times when she requested to be left alone, or asked for care to be provided at other times. We were fully aware of Mum's treatment needs and can assure that these were fully provided for by the District Nursing team at the request of the hospital.


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Review from L J (Daughter of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Maynell House has been and still is excellent, caring, thoughtful and accommodating to all Mum's needs, even when very distressed. They are attentive and patient. Always keep us informed of any changes and very open. Couldn't ask for more professionalism.

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Review from B J (Resident) assisted by family/friend published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As dar as I can tell, everything is satisfactory. The staff are very friendly and helpful.

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Review from Carol S (Daughter of Resident) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Moved my mum to this home to be closer to us. They promised to look after her. First visit we wanted to know why she was still in bed. They said she did not want to get up, she told me she did. They never got her out of bed for the next 4 weeks. They used this not to get her up. When I asked why she
was sleeping all day the carer I spoke to started to shout at me saying I was rude I asked a simple question. She then said my mum was being lazy and not feeding herself. I told her she had dementia she said she had not. I decided at this point I did not like the treatment she was getting and moved my mum back to the first care home she was at. She is now getting up every day and feeling a lot better.

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Review from L M (Daughter of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have been friendly and helpful.

Reply from Leanne Greeves, Home Manager at Maynell House

Thank you for your lovely review; we try to ensure that we always meet all resident's needs.


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Review from tim w (Son-in-law of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mother-in-law to Maynell House in October. Unfortunately, she passed away at the beginning of January 2023.
Although she was only there for a short time, it was the best move we could have made as she was looked after so well from day one.
She was kept clean and safe, stimulated with
various activities and entertainment, and even had days out in the home minibus.
All staff and management were caring and professional at all times.
It is a great consolation to know she spent her last few months in such a lovely place.

Reply from Leanne Greeves, Home Manager at Maynell House

Thank you for your lovely review, we are so sorry that we only got to know your mother-in-law for such a short time, she was a lovely lady, and it was our pleasure to care for her.


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Review from Diana R (Friend of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is what it says - a home where good care is given. I have found everything absolutely superb. My friend has not participated in any activities so far but from the choices I have seen offered, I wouldn't mind being there myself!
Thank you to all the staff and management.

Reply from Leanne Greeves, Home Manager at Maynell House

Thank you for your lovely review, I am sure given time that our resident will start to join in with the activities the home has to offer.


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Review from Garrie G (Son of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Maynell House has been, and remains, the best place for Mum's care. The staff are to be praised for the day-to-day work, their empathy for Mum and me, their attention to Mum's needs, her comfort and her overall care.
During COVID, everyone did their utmost to keep communication open, keep us up to
date with Mum's health and emotional needs. They were firm but fair about COVID restrictions and to adjust to 'normal'.

Reply from Leanne Greeves, Home Manager at Maynell House

Thank you Garrie for your lovely review of our home and the staff, I will pass your comments on to the staff.


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Review from Wendy D (Niece of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is beru happy at Maynell House. The best thing, she says, is the people. She says they can't do enough for her. She enjoys trips out and the garden. The staff have been patient and thoughtful. Thank you!

Reply from Leanne Greeves, Home Manager at Maynell House

Thank you for the lovely review, we are so pleased your aunt is happy and settled with us.


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Review from M B (Next of Kin) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A privilege to see genuine care in action. Every single member of the team has been kind, caring, cheerful, helpful, informative, responsive and respectful. I cannot thank or praise them enough. Outstanding care that gives us hope for the future. Well done to all the team, we are so pleased to have
found you!

Reply from Leanne Greeves, Home Manager at Maynell House

Thank you so much for your lovely review, as the manager, I feel incredibly proud when my team receives such lovely comments.


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Current Review Score: 9.3 (9.252)

Overview of Review Score

The Review Score of 9.3 (9.252) out of 10 for Maynell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.252 for Maynell House is calculated as follows: ( (78 Excellents x 5) + (56 Goods x 4) + (7 Satisfactorys x 3) + (10 Poors x 2) + (4 Very Poors x 1) ) ÷ 155 Ratings = 4.252

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Maynell House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (3)

Leanne

Leanne Greaves

Job Title: Home Manager

“The care at Maynell House is second to none. Staff provide reassurance to residents, and every team member is focused on providing a high standard of care every day. Our motto is, ‘this home is for the residents, not the staff, and we work to abide by this at all times.”


Waunanita

Waunanita Murray

Job Title: Deputy Manager

“Staff is here because they care - it’s a nice environment to work in, easy going and laid back. And Leanne works alongside the team on the floor so we can fully understand any problems and deliver a continuity of care. We want all of our staff members to enjoy the job, and as a result, we have a very low staff turnover - people don't want to work anywhere else!”


Jane

Jane Southernwood

Job Title: Administrator

“I decided to work at Healthcare Homes as I had been working in domiciliary care locally and wished to continue in care, without the travelling. I applied for a care assistant role at Maynell House and due to my previous experience in admin, I’d been offered the admin post at both Foxgrove and Maynell! My favourite part of working in a residential home is working with so many different people, residents, family members, staff, and healthcare professionals. Every day is different and that’s my favourite part.”


Frequently Asked Questions about Maynell House

What types of Care is Maynell House registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Maynell House provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Maynell House have?

There are 23 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Maynell House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Maynell House to the centre of Felixstowe?

0.7 mile(s) as the crow flies, distance by road may be significantly further.