Maynell House

High Road East, Felixstowe IP11 9PU
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9.3 53 Reviews
  • Maynell House, Felixstowe
Maynell House is ideally located in a delightful residential part of Old Felixstowe, just a short distance from the town centre and all its shops and amenities. Maynell House has a beautifully landscaped 2 acre garden, filled with mature trees and carefully tended lawns offering a variety of interesting surroundings and places to rest. There are many short walks in the vicinity and the sea and cliffs are nearby.

This late Victorian building was formerly the Felixstowe College, and has been sympathetically refurbished to retain original wooden panelled features, creating a superb home with a real difference. Maynell House has inviting lounges where residents can relax or socialise. Bedrooms have en-suite facilities, television and telephone access. All rooms are fully furnished, however, residents are encouraged to bring items of furniture and personal possessions with them so that their room can be a true 'home from home'.

Maynell House provides a high standard of residential care.

Care staff are trained to the highest standards and chosen not only for their skills, but also for their warmth, friendliness and caring attitude. Staff are available constantly to provide professional care that respects the rights and dignity of the individual.

Residents are assessed on a regular basis to ensure their needs are fully met. Appointments can be made with a visiting optician, dentist, and chiropodist. Maynell House has an in-house hairdressing salon that provides all the usual services plus manicures and hand massages. Catering staff provide delicious meals and snacks throughout the day, special diets can of course be catered for.

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Care Provided by Maynell House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Leanne Greeves (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Maynell House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
  • (these prices are only a guideline, please contact Maynell House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Maynell House Reviews (53)

Total of 53, showing 21-40
9.3

Maynell House has a Review Score of 9.3 (9.252) out of 10, based on 13 reviews in the last 2 years. Over all time Maynell House has 53 reviews.

Overall Experience

  • 31
  • 17
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  • 0

Date Published

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Review from Anthony H (Brother-in-law of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care and attention given to the resident, particularly in these difficult COVID pandemic times when the staff have been most helpful and considerate at all times.

Reply from Leanne Greeves, Home Manager at Maynell House

Thank you for your kind words and lovely review. The staff take pride in delivering a high standard of care.


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Review from C C (Son of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been at Maynell for nearly 6 and a half years, she remains settled, happy and continues to praise the staff.
During this past year, especially with Covid restrictions, the staff have kept me informed about Mum and her health and enabled me to visit her in accordance with Government/local
authority guiding. I acknowledge how difficult this has been and throughout the staff have been excellent, always chatty, friendly, smiling etc even though they have themselves been at risk.

Reply from Leanne Greeves, Home Manager at Maynell House

Thank you for your kind and positive comments, the staff and management thank you for your support.


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Review from Helen (Daughter of Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum entered Maynell during lockdown and sadly became very ill. The staff were very caring and supportive to Mum. Always friendly and helpful when I visited. Maynell has a good range of activities for the residents and the garden is just beautiful. We were welcomed into the home to visit Mum in her last
days. Her charming room was clean and tidy. The staff were very hard-working, kind, and compassionate. We are all very grateful to the fabulous staff at Maynell for looking after our Mum.

Reply from Leanne Greeves, Home Manager at Maynell House

Thank you for your lovely review, I have passed this onto the staff


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Review from Beryl S (Daughter of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very unwell and the compassion all the staff had was excellent. The care is outstanding and I know I can call on any of the wonderful staff for help and advice, at any time. The care and welfare of the residents is always first on the staffs' list of priorities. My mum has been here a long
time and I would not want her to be anywhere else. All the staff have become friends, not just carers.

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Review from Angela A (Daughter of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is in this care home and is very happy there. She is very well taken care of which is very reassuring for my sister and I. Peace of mind is a great thing and we have that with Mum there. When we arrive at the home to see Mum, the staff are always very happy and helpful. I would recommend this
happy care home.

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Review from M T (Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Look after me very well.

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Review from L M (Daughter of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always appears to be a happy place.

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Review from C R (Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy here, all staff are helpful.

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Review from S H (Friend of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All the staff are good and friendly. The resident I visit sometimes gets frustrated when she asks something of the staff and they don't get back to her. She is very understanding that the staff are busy but feels that they don't communicate to the right person. The resident has poor eyesight and can't
always say who she has spoken to.
It would be good practise for whoever is entering her room to say their name but overall, the care from the staff is good.

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Review from Janice H (Sister of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful and caring environment. Staff are friendly and supportive. My sister is a resident and is treated with dignity. They take time to speak with her and get to know her. She enjoys the activities. She feels safe and secure in the home. The room is clean and comfortable, definite value for money.

Reply from Magda Kurdziel, Home Manager at Maynell House

Thank you so much for your lovely review. I will pass this to all the team at Maynell House.


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Review from Rick B (Grandson of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and very caring, doing just everything very well. The support my nan gets is exceptional. Great staff.

Reply from Magda Kurdziel, Home Manager at Maynell House

Thank you for your lovely review, I will pass this to the team at Maynell.


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Review from S S (Granddaughter of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My gran has settled in well and been well looked after - staff are very attentive and caring. I would recommend Maynell to friends or family.

Reply from Magda Kurdziel, Home Manager at Maynell House

Thank you for your lovely review, I will pass this to my team.


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Review from Norman B (Grandson of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my Grandmother I feel that she is being cared for very well in a safe and secure environment.

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Review from Paul P (Son of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my father has hospital appointments and NHS transport is unavailable the care home ensures other transport as he is wheelchair bound and has very poor eyesight. Invites to events eg., summer fete, Christmas part etc. Nice gardens outside space. Residents have trips out in the minibus, sometimes
go out for a meal. Very happy with the care and support and always made welcome.

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Review from M M (Granddaughter of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are all very helpful and caring.

Reply from Magda Kurdziel, Home Manager at Maynell House

Thanks for taking the time to share your opinion on Maynell House. Our care staff will be delighted to learn about your high praise towards the care provided. We pride ourselves in providing the highest quality standards for all of our residents. However, we are extremely sorry that you have faced some difficulties with regards to our facilities. We hope you will give us the opportunity to discuss these with you. Please do not hesitate to meet with me on your next visit or call me on 01394 272731.


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Review from Helen S (Daughter of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Maynell for 17 months in which time she has enjoyed the beautiful grounds. The varied activities and entertainment Mum is always treated as an individual with her own likes and dislikes. The carers are very caring and are very good. When family visit they are surprised
to find Mum in such homely surroundings that do not smell as so many care homes do.

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Review from Elizabeth H (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home welcomed my father and were very relaxed and accommodating as we attempted to make him feel at home.
The staff are always very friendly and he is cared for well.
An area of weakness has been the frequency of baths - apparently meant to be once a week, but have not been happening that frequently.

Reply from Magda Kurdziel, Home Manager at Maynell House

At Maynell House we offer a choice of a bath or shower on daily basis and we understand that residents have the right to refuse baths or showers on some occasions. We keep documented daily progress notes, so in case of any issues or concerns, we are happy to advise on that matter. Please do not hesitate to arrange a meeting with me to discuss, many thanks.


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Review from Sally L (Daughter of Resident) published on 6 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was taken into Maynell House in February 2016 just a few days before her 90th Birthday. She was suffering from dementia and was extremely difficult to deal with. The staff at Maynell House were amazing in the way they treated her - despite many difficult times. She gradually got used to her
surroundings and appeared very happy. In her last days, there was nothing the staff could do which was too much trouble. They arranged everything to make her comfortable and talked to her constantly. I would have no hesitation in recommending the home to anyone.

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Review from Wendy (Daughter-in-law of Resident) published on 1 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I see my father-in-law often and the staff will also take the time to tell me how he is getting on and if there is anything he needs. They will also phone me so I can get him out for his cigarette and staff will take him out regularly throughout the day so he can have a smoke as that is his enjoyment
as he is registered blind. The staff are always friendly and helpful.

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Review from M C (Son of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reasonable care - considerate but not exceptional. Generally cheerful, but not with occasional sense that residents lives are arranged to fit the schedule and convenience of the home; not nice versa. Activities are limited. Not much, if any, initiative evident for finding solution for residents to attend
church, for example. Clean, friendly and generally fine.

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Current Review Score: 9.3 (9.252)

Overview of Review Score

The Review Score of 9.3 (9.252) out of 10 for Maynell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.252 for Maynell House is calculated as follows: ( (78 Excellents x 5) + (56 Goods x 4) + (7 Satisfactorys x 3) + (10 Poors x 2) + (4 Very Poors x 1) ) ÷ 155 Ratings = 4.252

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Maynell House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (3)

Leanne

Leanne Greaves

Job Title: Home Manager

“The care at Maynell House is second to none. Staff provide reassurance to residents, and every team member is focused on providing a high standard of care every day. Our motto is, ‘this home is for the residents, not the staff, and we work to abide by this at all times.”


Waunanita

Waunanita Murray

Job Title: Deputy Manager

“Staff is here because they care - it’s a nice environment to work in, easy going and laid back. And Leanne works alongside the team on the floor so we can fully understand any problems and deliver a continuity of care. We want all of our staff members to enjoy the job, and as a result, we have a very low staff turnover - people don't want to work anywhere else!”


Jane

Jane Southernwood

Job Title: Administrator

“I decided to work at Healthcare Homes as I had been working in domiciliary care locally and wished to continue in care, without the travelling. I applied for a care assistant role at Maynell House and due to my previous experience in admin, I’d been offered the admin post at both Foxgrove and Maynell! My favourite part of working in a residential home is working with so many different people, residents, family members, staff, and healthcare professionals. Every day is different and that’s my favourite part.”